Jurnal Pengurusan UKM Journal of Management最新文献

{"title":"Enhancing the Employee Engagement: The Mediating Role of Exchange Ideology","authors":"Lianto Lianto, A. Eliyana, Rizky Fauzan","doi":"10.17576/PENGURUSAN-2018-53-06","DOIUrl":"https://doi.org/10.17576/PENGURUSAN-2018-53-06","url":null,"abstract":"ABSTRACT This study analyses a model that links three predictors namely workplace spirituality, self-efficacy, and person-organization fit to employee engagement through the mediating role of exchange ideology. Drawing on social exchange theory, researchers expected that exchange ideology would mediate the relationship between the given antecedents and employee engagement. This study used quantitative method to collect data and WarpPLS5.0 to analyze the data. The results of a survey conducted among 100 employees of credit unions in West Kalimantan, Indonesia, indicated that employees with stronger spirituality, self-efficacy, and values compatibility engaged better at work. Researchers also found that exchange ideology did not mediate the relationship between workplace spirituality and employee engagement although the exchange ideology mediated the relationship between two predictors namely self-efficacy and person-organization fit to employee engagement. Keywords: Workplace spirituality; self-efficacy; person-organization fit; exchange ideology; employee engagement ABSTRAK Kajian ini mengkaji model yang menghubungkan tiga faktor penentu, iaitu kerohanian tempat kerja, keberkesanan kendiri, dan kesesuaian individu-organisasi untuk keterlibatan pekerja menerusi peranan perantaraan ideologi pertukaran. Menurut teori pertukaran sosial, peyelidik menjangkakan ideologi pertukaran menjadi pengantara dalam hubungan antara antesedan yang diberi dan keterlibatan pekerja. Kajian ini menggunakan kaedah kuantitatif untuk mengutip data dan perisian WarpPLS5.0 digunakan untuk menganalisis data. Hasil kaji selidik yang dilakukan ke atas 100 orang pekerja syarikat kredit di Kalimantan Barat, Indonesia, menunjukkan bahawa pekerja yang mempunyai kerohanian yang lebih kuat, keberkesanan kendiri, dan keserasian nilai akan bekerja dengan lebih baik di tempat kerja. Para penyelidik juga menemukan bahawa ideologi pertukaran tidak memainkan peranan pengantara bagi hubungan antara kerohanian tempat kerja dengan keterlibatan pekerja meskipun ideologi pertukaran menjadi pengantara hubungan antara dua faktor penentu, iaitu keberkesanan kendiri dan kesesuaian nilai individu dengan nilai organisasi untuk keterlibatan pekerja. Kata kunci: Kerohanian tempat kerja; keberkesanan kendiri; kesesuaian nilai individu dengan nilai organisasi; ideologi pertukaran; keterlibatan pekerja","PeriodicalId":311489,"journal":{"name":"Jurnal Pengurusan UKM Journal of Management","volume":"34 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126688068","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Penerimagunaan Sistem Pengurusan Dokumen dan Rekod Elektronik: Protokol Pembangunan Instrumen dan Kesahan Kandungan Menggunakan Nilai Ketetapan Kandungan","authors":"Azlina Ab Aziz, Z. M. Yusof, U. A. Mokhtar, Dian Indrayani Jambari","doi":"10.17576/PENGURUSAN-2018-53-11","DOIUrl":"https://doi.org/10.17576/PENGURUSAN-2018-53-11","url":null,"abstract":"ABSTRAK Aplikasi sistem pengurusan dokumen dan rekod elektronik (SPDRE) diakui dapat memberi impak positif kepada pengurusan dokumen dan rekod organisasi. Bagaimanapun, sistem ini belum dapat digunapakai secara optimum kerana penolakan dalam kalangan pengguna khususnya dalam sektor awam. Penerimagunaan sistem dipengaruhi oleh faktor yang dikenal pasti yang kemudiannya dijadikan elemen dalam pembangunan model penerimaagunaan yang dicadang. Model perlu disah mengguna instrumen soal selidik. Sehubungan itu, kajian ini bertujuan membangun sebuah instrumen soal selidik yang berwibawa dengan mengikuti protokol pembangunan instrumen yang ketat. Kesahan kandungan soal selidik dilaksana mengguna pendekatan kuantitatif iaitu nisbah kesahan kandungan (NKK) melibatkan 9 orang pakar terpilih berdasarkan kriteria yang ditentukan. Pada awalnya, sebanyak 83 indikator tersenarai, namun selepas kesahan kandungan dilakukan, sebanyak 7 indikator ditolak dan hanya 76 indikator diterima. Instrumen yang dibangun dan dinilai dapat menguji model penerimagunaan SPDRE yang dibangun dalam kajian ini manakala model yang dibangun dapat pula diguna pakai oleh organisasi dalam sektor awam bagi mengukur tahap penerimagunaan SPDRE. Kata kunci: Sistem pengurusan dokumen dan rekod; pembangunan soal selidik; ujian kesahan kandungan; ujian kebolehpercayaan; kuantitatif. ABSTRACT Although Electronic document and record management system (EDRMS) is perceived to benefit the management of records and document in organisations, the system is not fully utilised due to consumers resistance particularly in public sectors. The adoption of system is influenced by identified related factors which become the elements of EDRM’s adoption proposed model. The model will then be validated by questionnaire instrument. This study aims to develop a credible questionnaire instrument by complying rigorous protocol. A quantitative approach-Content Validity Ratio (CVR) is adopted to validate the questionnaire’s contents through nine selected experts that based on identified criteria. Initially, 83 indicators were listed, but after the content validation was perform, 7 indicators were rejected and only 76 indicators was accepted. The final and evaluated instruments can be used to test the EDRMS adoption model while the model can be adopted by organizations in the public sector to measure the level of EDRMS adoption. Keywords: Electronic document and records; questionaire development; content validation; reliability test, realibility test, quantitative.","PeriodicalId":311489,"journal":{"name":"Jurnal Pengurusan UKM Journal of Management","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122378044","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Pengaruh Humor Self-Enhancing ke atas Hubungan antara Stres Kerja dan Kesetiaan Organisasi","authors":"Mohammad Saipol Mohd Sukor, Ishak Mad Shah, Siti Aisyah Panatik","doi":"10.17576/PENGURUSAN-2018-53-14","DOIUrl":"https://doi.org/10.17576/PENGURUSAN-2018-53-14","url":null,"abstract":"ABSTRAK Stres kerja telah menjadi kebimbangan bagi pihak pengurusan kerana ianya memberi kesan negatif kepada tingkah laku pekerja di tempat kerja. Oleh yang demikian, pihak pengurusan organisasi pada masa kini semakin cenderung mencari kaedah yang efektif untuk menyederhanakan kesan stres kerja. Justeru itu, kajian ini dijalankan untuk mengenal pasti peranan humor self-enhancing sebagai penyederhana ke atas hubungan antara stres kerja dan kesetiaan organisasi dalam kalangan pekerja. Kajian ini menggunakan pendekatan kuantitatif dengan reka bentuk kajian keratan rentas. Sebanyak 340 orang kakitangan kesihatan di Negeri Sabah terlibat dalam kajian ini. Hasil yang diperolehi daripada analisis regresi menunjukkan bahawa tuntutan kerja berhubungkait secara negatif, manakala kawalan kerja berhubungkait secara positif dengan kesetiaan organisasi dalam kalangan kakitangan kesihatan. Disamping itu, didapati humor self-enhancing berperanan sebagai penyederhana yang signifikan ke atas hubungan antara kawalan kerja dan kesetiaan organisasi. Dapatan ini menyediakan maklumat spesifik mengenai hubungan penting antara stres kerja, kesetiaan organisasi dan humor self-enhancing. Ianya boleh membantu pihak pengurusan organisasi untuk membina intervensi pengurusan stres kerja yang efektif untuk mengekalkan pekerja dalam organisasi. Kata kunci: Tuntutan kerja; kawalan kerja; kesetiaan organisasi dan humor self-enhancing ABSTRACT Job stress has become the management’s concern because it negatively effect the employee’s behavior in the workplace. Therefore, the organizational management nowadays tend to find the effective method to moderate the effect of job stress. Thus, this study was conducted to identify the role of self-enhancing humor as moderator on the relationship between job stress and organizational loyalty among employees. This study approach was quantitative with cross-sectional research design. A total of 340 health staff in the state of Sabah were involved in the study. The results from regression analysis showed that the job demand was negatively related, while job control was positively related to organizational loyalty among health staff. Besides that, self-enhancing humor was found to be a significant moderator on the relationship between job control and organizational loyalty. These findings provide the information regarding the significant relationship between job stress, organizational loyalty and self-enhancing humor. It will be helpful for the organizational management to develop an effective job stress management intervention to retain the employees in the organization. Keywords: Job demand; job control; organizational loyalty dan self-enhancing humor","PeriodicalId":311489,"journal":{"name":"Jurnal Pengurusan UKM Journal of Management","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132030020","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Whole of Government Critical Success Factors towards Integrated E-Government Services: A Preliminary Review","authors":"M. Othman, R. Razali","doi":"10.17576/PENGURUSAN-2018-53-07","DOIUrl":"https://doi.org/10.17576/PENGURUSAN-2018-53-07","url":null,"abstract":"ABSTRACT Electronic Government (E-government) becomes one of the key elements for sustainable development of the country. Previous studies on E-government indicate that most governments are performing well in E-government implementation. However, the issues of process duplication and bureaucracy in services should be addressed to build trust and increase citizens’ satisfaction. Currently, there is a necessity to focus on the development of integrated and tailored-made services that suit with citizens’ needs. This initiative entails high commitment and collaboration from agencies, which can be achieved through the whole of government (WoG) approach. This study aims to identify the critical success factors of WoG towards the development of integrated E-government services. A preliminary review was conducted on previous studies and reports to get some insights of the subject being studied. The identified data were coded and analysed using content analysis method. The findings demonstrate that there are a number of critical success factors for WoG, which consist of technical and non-technical aspects. The findings act as a theoretical framework for better understanding about WoG approach for integrated E-government services. Keywords: E-government; integrated services; whole of government (WoG); connected government; joined-up government ABSTRAK Kerajaan Elektronik (Kerajaan-E) merupakan antara elemen utama bagi mengukur kestabilan pembangunan dan sosio-ekonomi sesebuah negara. Kajian terdahulu berkaitan Kerajaan-E menunjukkan peningkatan prestasi pembangunan Kerajaan-E di kebanyakan negara. Namun pun begitu, isu berkaitan pertindanan proses di antara organisasi dan birokrasi perkhidmatan perlu ditangani bagi meningkatkan tahap kepercayaan dan penerimaan rakyat terhadap perkhidmatan Kerajaan-E. Pada masa kini, keutamaan perlu diberikan kepada membangunkan perkhidmatan yang bersepadu dan berorientasikan rakyat. Inisiatif ini memerlukan kerjasama erat dalam kalangan agensi yang hanya akan dapat dicapai menerusi pendekatan keseluruhan kerajaan. Kajian ini bertujuan mengenalpasti faktor kejayaan kritikal di dalam pendekatan keseluruhan kerajaan yang menyokong kepada pembentukan perkhidmatan Kerajaan-E bersepadu. Soroton susastera dilaksana terhadap kajian terdahulu dan laporan berkaitan. Data yang telah dikenalpasti dikod dan dianalisis menggunakan kaedah analisis kandungan. Dapatan kajian menunjukkan terdapat beberapa faktor kejayaan kritikal untuk pendekatan keseluruhan kerajaan yang merangkumi dimensi teknikal dan bukan teknikal. Dapatan ini bertindak sebagai kerangka teoretikal untuk memahami pendekatan keseluruhan kerajaan bagi pembentukan perkhidmatan Kerajaan-E bersepadu dengan lebih baik. Kata kunci: Perkhidmatan bersepadu; perkhidmatan kerajaan-e; pendekatan keseluruhan kerajaan; platform bersepadu; interoperbiliti","PeriodicalId":311489,"journal":{"name":"Jurnal Pengurusan UKM Journal of Management","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116047985","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Management Control System in Asnaf Entrepreneurship Development Program by Lembaga Zakat Selangor","authors":"N. Mohamed, N. Mastuki, S. Yusuf, M. Zakaria","doi":"10.17576/PENGURUSAN-2018-53-02","DOIUrl":"https://doi.org/10.17576/PENGURUSAN-2018-53-02","url":null,"abstract":"ABSTRACT Lembaga Zakat Selangor (LZS) has been corporatized and governed as a corporate entity. For good corporate governance, LZS implements a management control system (MCS) in one of its zakat distribution program known as Asnaf Entrepreneurship Development Program (AEDP). The objective of study is to explain the elements/dimensions of MCS in AEDP by referring to Levers of Control (LOC) as a framework. The LOC with four control mechanisms namely belief, boundary, interactive and diagnostic is commonly known, preferable and applied framework for MCS research and adopted by many worldwide corporations. A total of eight interviews were carried out; three with LZS officers and five with zakat beneficiaries. Data were audio recorded, transcribed verbatim and analysed in qualitative approach. It was found that the controls available in LZS can be matched against four control mechanisms in LOC. Despite that all the four control mechanisms are placed in MCS, they have yet to be documented in LZS Standard Operating Procedure (SOP). Formal documentation may impetus confidence amongst zakat payers and Muslims as a whole that the funds are efficiently managed and properly governed for the best interest of beneficiaries apart from being source of references to other zakat institutions. Keywords: Management control system; levers of control; zakat; zakat institution; asnaf entrepreneurship program ABSTRAK Lembaga Zakat Selangor (LZS) telah dikorporatkan dan ditadbir seperti sebuah perbadanan swasta. Untuk meningkatkan kecekapan pengurusan, LZS melaksanakan sistem kawalan pengurusan (MCS) bagi salah satu program agihan zakat yang dikenali sebagai Program Pembangunan Usahawan Asnaf (AEDP). Objektif kajian adalah untuk menerangkan elemen / dimensi MCS dalam AEDP dengan merujuk kepada Levers of Control (LOC) sebagai rangka kerja. LOC yang mempunyai empat mekanisme kawalan iaitu ‘Belief’, ‘Boundary’, ‘Interaktif’ dan ‘Diagnostik’ dikenalpasti sebagai satu rangka kerja yang digunapakai secara meluas di dalam penyelidikan MCS dan diterima pakai oleh banyak syarikat di seluruh dunia. Sejumlah lapan wawancara telah dijalankan; tiga dengan pegawai LZS dan lima dengan penerima zakat di dalam bentuk modal perniagaan. Data telah direkodkan secara audio, diterjemahkan secara verbatim dan dianalisa secara kualitatif. Kajian mendapati kawalan yang terdapat di LZS dapat dipadankan dengan empat mekanisme kawalan di LOC. Walaubagaimanapun, empat mekanisme kawalan yang wujud ini tidak didokumenkan di dalam Prosedur Operasi Standard (SOP) LZS. Proses untuk mendokumentasikan sistem kawalan pengurusan secara formal boleh mendorong keyakinan di kalangan pembayar zakat dan umat Islam secara keseluruhan. Ia menggambarkan bahawa dana zakat telah diuruskan dengan cekap dan ditadbir dengan sebaiknya untuk kepentingan penerima zakat selain menjadi sumber rujukan kepada institusi zakat yang lain. Kata kunci: Sistem kawalan pengurusan; ‘levers of control’; program pembangunan usahawan asn","PeriodicalId":311489,"journal":{"name":"Jurnal Pengurusan UKM Journal of Management","volume":"48 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114474238","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Evaluation of Risk Management Practices in Information Systems Project in the Public Sector","authors":"B. Baharuddin, M. Yusof","doi":"10.17576/PENGURUSAN-2018-52-03","DOIUrl":"https://doi.org/10.17576/PENGURUSAN-2018-52-03","url":null,"abstract":"ABSTRACT Risk has been identified as one of the important factors that influences the success of Information Systems projects. Poor risk management could pose a threat to project performance and outcome. Many risk management models and standards have been developed to assist project managers and teams to overcome or minimize the impact of project risk. Despite continuous attention and emphasis on the positive contributions of risk management to a project, risk management practices are relatively lacking and it have not been practiced in its entirety. Hence, this study intended to identify the level of risk management practice and its influencing factors in IS projects. A case study was carried out by adopting the risk management maturity model to evaluate the level of risk management practices in IS projects. Factors that influence risk management practices in IS projects were identified and validated by experts. The findings can be used as a guideline for improving and enhancing implementation of risk management in project development. Keywords: Information systems project; risk management; risk management practice; risk management driver; risk management adoptions ABSTRAK Risiko telah dikenalpasti sebagai satu daripada faktor penting yang memberi kesan kepada kejayaan projek sistem maklumat. Pengurusan risiko yang lemah boleh mengancam kualiti sistem yang dibangunkan dan meningkatkan kos projek yang menyebabkan kegagalan mencapai objektif projek. Pelbagai piawaian pengurusan risiko telah dibangunkan untuk membantu mengatasi dan mengurangkan impak risiko kepada projek. Meskipun perhatian dan penekanan yang berterusan diberi terhadap sumbangan positif pengurusan risiko dalam sesebuah projek, amalan pengurusan risiko masih rendah dan tidak dilaksanakan dengan sepenuhnya. Satu kajian kes dilaksanakan dengan mengadaptasi model kematangan pengurusan risiko untuk menilai tahap amalan pengurusan risiko dalam projek sistem maklumat. Faktor amalan pengurusan risiko projek sistem maklumat dikenalpasti dan dinilai oleh pakar. Penemuan ini boleh digunakan sebagai panduan untuk menambahbaik dan meningkatkan pelaksanaan pengurusan risiko dalam pembangunan projek. Kata kunci: Projek sistem maklumat; pengurusan risiko; amalan pengurusan risiko; pemandu pengurusan risiko, adaptasi pengurusan risiko","PeriodicalId":311489,"journal":{"name":"Jurnal Pengurusan UKM Journal of Management","volume":"59 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129630819","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Model Kesediaan Pelaksanaan Sistem Kawalan Industri di Persekitaran Awan dari Perspektif Keselamatan Maklumat","authors":"Asma Zubaida M. Ibrahim, Jamaiah Yahaya, A. Deraman","doi":"10.17576/PENGURUSAN-2018-53-15","DOIUrl":"https://doi.org/10.17576/PENGURUSAN-2018-53-15","url":null,"abstract":"ABSTRAK Persekitaran awan adalah satu bidang yang pesat berkembang dengan keupayaan mengakses perkhidmatan dari mana sahaja dan pada bila-bila masa. Sistem Kawalan Industri atau ICS adalah istilah umum untuk sistem kawalan yang digunakan di dalam infrastruktur kritikal. Apabila ICS dilaksanakan di persekitaran awan, keselamatan maklumat menjadi satu kebimbangan utama bagi organisasi ICS. Sebelum melaksanakan ICS ke awan, penting bagi organisasi ICS untuk bersedia kerana kurang kesediaan boleh membawa kepada kegagalan dalam pelaksanaannya. Oleh itu objektif utama kajian ini adalah untuk mencadangkan Model Kesediaan Pelaksanaan ICS di persekitaran awan (RMfIC) dari perspektif keselamatan maklumat. RMfIC terdiri daripada tiga komponen utama iaitu komponen pertama ialah analisis kesesuaian, komponen kedua, mengukur kesediaan dari perspektif keselamatan maklumat, dan komponen ketiga ialah pengiraan kesediaan organisasi ICS yang juga akan mengenal pasti tahap kesediaan sesebuah organisasi. Sumbangan utama RMfIC adalah organisasi ICS boleh mengenal pasti tahap kesediaan dan menangani cabaran sebelum melaksanakan perkhidamatan ICS di persekitaran awan. Kata kunci: Persekitaran awan; sistem kawalan industri; model kesediaan; analisis kesesuaian; keselamatan maklumat. ABSTRACT Cloud environment is one of the growing areas due to the ability to access “Cloud” anywhere and anytime. Industrial Control System (ICS) is a general term that includes the control systems used in the critical infrastructures. When ICS is implemented into the cloud environment, information security is one of the major concern for the organisation.. ICS organisation must attain a high level of readiness because lack of readiness may lead to cloud implementation failure. Therefore, the main objective of this research is to propose a Readiness Model for ICS implementation into Cloud environment (RMfIC) from the information security perspective. RMfIC consists of three main components. The first component is the suitability analysis. Second component is the measurement of readiness for information security perspective. The third component is to identify the readiness level achieved based on the readiness measurements. The contribution of RMfIC is that ICS organisation may know their level of readiness and address the challenges before implementing to cloud environment. Keywords: Cloud environment; industrial control system; readiness model; suitability analysis; information security.","PeriodicalId":311489,"journal":{"name":"Jurnal Pengurusan UKM Journal of Management","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130235064","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Consumer-Based Brand Equity: Relationship between Country of Origin and Brand Equity Dimension","authors":"S. S. Alam, Z. C. Senik, N. Omar, M. Ali","doi":"10.17576/PENGURUSAN-2018-53-13","DOIUrl":"https://doi.org/10.17576/PENGURUSAN-2018-53-13","url":null,"abstract":"ABSTRACT Consumer-based brand equity is essential in marketing strategy as it can affect firm performance. This study examines the relationship between country of origin effect on consumer-brand equity, for a selected product category in Malaysian market. In this context, a conceptual research model was developed based on previous literature of brand equity. Convenient sampling procedure was used in this research using self-administered questionnaire to collect data from a total of 378 car buyers in Klang Valley, Malaysia. This study tested eight hypotheses. The multiple regression result shows that country of origin is one of the important predictors for brand awareness, brand association, perceived quality and brand loyalty. Both implication of research and implication of practice are discussed. Keywords: Country of origin; consumer-based brand equity; empirical study; Malaysia. ABSTRAK Ekuiti jenama berasaskan pengguna adalah penting dalam strategi pemasaran kerana ia boleh mempengaruhi prestasi firma. Kajian ini mengkaji hubungan antara kesan atau efek negara asal ke atas ekuiti jenama pengguna, untuk kategori produk terpilih dalam pasaran Malaysia. Dalam konteks ini, model penyelidikan konseptual telah dibangunkan berdasarkan dapatan literatur lepas berkaitan ekuiti jenama. Prosedur persampelan yang mudah digunakan dalam kajian ini dengan menggunakan soal selidik sendiri untuk mengumpulkan data yang membabitkan sejumlah 378 pembeli kereta di Lembah Klang, Malaysia. Kajian ini menguji lapan hipotesis. Hasil regresi berganda menunjukkan bahawa negara asal adalah salah satu peramal penting untuk kesedaran jenama, persatuan jenama, kualiti dan kesetiaan jenama. Kedua-dua implikasi penyelidikan dan implikasi amalan juga dibincangkan. Kata kunci: Negara asal; ekuiti jenama berasaskan pengguna; kajian empirikal; Malaysia.","PeriodicalId":311489,"journal":{"name":"Jurnal Pengurusan UKM Journal of Management","volume":"53 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130589370","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Understanding User Characteristics as Antecedents of Technostress towards HRMIS: A Mixed-Method Study","authors":"Hadziroh Ibrahim, Faridahwati Mohd Shamsuddin, Lazim Mohd Zin, C. Subramaniam","doi":"10.17576/PENGURUSAN-2018-53-04","DOIUrl":"https://doi.org/10.17576/PENGURUSAN-2018-53-04","url":null,"abstract":"ABSTRACT This study aims to explore the effects of user characteristics as antecedents of technostress towards human resource management information system (HRMIS) in government agencies of Malaysia. To address the research objective, we conducted an exploratory mixed-method study which involved both the semi-structured interviews with HRMIS experts from three state governments of Malaysia and the survey questionnaire of HRMIS end-users. Findings from the content analysis of the interview data have identified three key characteristics of users, namely, attitude, technology readiness, and readiness for change, and have suggested that these characteristics are relevant antecedents of technostress. The PLS analysis from the quantitative survey results have revealed that the experiences of technostress towards HRMIS can be influenced only by user’s attitude. From the theoretical aspects and practical implications, this study provides the researchers insights and understanding of the phenomena for future exploratory studies and valuable guidance for the practitioners to manage strains associated with technostress both in the public and the private sectors. More importantly, this study has not only provided new empirical evidence that extends the generalizability of previous findings particularly on technostress and job outcomes but also different from previous studies in the field of information system by examining the antecedents of technostress in the context of human resource information system (HRIS). Keywords: HRMIS; technostress; attitude; technology readiness; readiness for change ABSTRAK Tujuan kajian ini ialah untuk meneroka kesan ciri-ciri pengguna sebagai penyebab teknostress terhadap sistem maklumat pengurusan sumber manusia (SMPSM) di organisasi kerajaan Malaysia. Untuk mencapai objektif kajian, kami telah menjalankan kajian penerokaan kaedah pelbagai yang melibatkan temu bual separa struktur dengan pakar SMPSM dari tiga kerajaan negeri Malaysia dan juga tinjauan soal selidik pengguna akhir SMPSM. Dapatan daripada analisis kandungan temuduga telah mengenalpasti tiga ciri-ciri pengguna iaitu sikap, kesediaan teknologi, dan kesediaan untuk berubah, dan mencadangkan bahawa ciri-ciri tersebut adalah relevan sebagai penyebab teknostres. Analisis PLS daripada dapatan tinjauan kualitatif mendedahkan bahawa teknostres terhadap SMPSM yang dialami hanya boleh dipengaruhi oleh sikap pengguna. Dari aspek teori dan implikasi praktikal, kajian ini mempersiapkan para penyelidik dengan pengetahuan dan pemahaman tentang fenomena ini untuk kajian penerokaan akan datang, dan juga menyediakan para pengamal garis panduan berharga untuk mengurus tekanan berkaitan teknostres di kedua-dua sector, awam dan juga swasta. Apa yang penting, kajian ini bukan sahaja telah memberikan bukti empirikal baharu yang sekaligus menambah generalisasi dapatan sebelum ini terutama berkaitan teknostres dan hasil kerja tetapi juga berbeza daripada kajian-kajian lain sebelum ini dal","PeriodicalId":311489,"journal":{"name":"Jurnal Pengurusan UKM Journal of Management","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115098375","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Under-Pricing and Listing Board in Explaining Heterogeneity of Opinion Regarding Values of Malaysian IPOs","authors":"Othman Yong, Ali Albada","doi":"10.17576/PENGURUSAN-2018-52-05","DOIUrl":"https://doi.org/10.17576/PENGURUSAN-2018-52-05","url":null,"abstract":"ABSTRACT Heterogeneity of opinion regarding the value of an initial public offering (IPO) is arguably high due to the lack of prior information on the IPO. This situation is especially true in the case of a fixed-price IPO where, unlike book-building and auction offering methods, potential investors do not have the opportunity to “reveal” their private valuations of the IPO. Using a sample of 112 fixed-price Malaysian IPOs from January 2009 to December 2015, and employing OLS regression together with stepwise regression and hierarchical multiple regression, the objective of this study is to examine the level of under-pricing as the main factor that can possibly explain the heterogeneity of opinion among investors regarding the true value of a fixed-price IPO. The study found that the level of under-pricing, together with control variable ACE Market versus Main Market can explain 50.7 percent of the variation in the heterogeneity of opinion regarding the value of Malaysian fixed-price IPOs. The novelty of this study as opposed to an earlier study by Low and Yong (2013) is in terms of the more rigorous method employed in the form of not just the OLS, but also the stepwise and the hierarchical multiple regressions. This study also offered an improved model with higher R2. The results have some policy implications for the regulatory bodies of Bursa Malaysia in terms of special attention to IPOs listed on the ACE market due to their high initial return and price spread which could be due to excessive speculation. Keywords: IPO; Malaysian IPOs; under-pricings; heterogeneity of opinion; price spread ABSTRAK Perbezaan pendapat tentang nilai sesuatu tawaran awam awal (TAA) adalah tinggi disebabkan kekurangan maklumat tentang TAA tersebut. Situasi ini lebih menonjol dalam kes TAA jenis harga tetap kerana bakal pelabur tidak berpeluang untuk mendedahkan penilaian persendirian mereka terhadap TAA tersebut, tidak sebagaimana TAA jenis “bookbuilding” mahupun jenis lelongan. Dengan menggunakan sampel 112 TAA Malaysia jenis harga tetap untuk tempoh dari Januari 2009 hingga Disember 2015, dan dengan menggunakan kaedah OLS berserta regresi “stepwise” dan “hierarchical,” objektif kajian ini ialah untuk meneliti tahap terkurang harga sebagai faktor utama yang boleh menerangkan perbezaan pendapat di kalangan para pelabur tentang nilai sebenar sesuatu TAA jenis harga tetap. Kajian ini mendapati bahawa tahap terkurang harga beserta pemboleh ubah kawalan Pasaran ACE lawan Pasaran Utama boleh menerangkan 50.7 peratus kelainan pada perbezaan pendapat tentang nilai TAA Malaysia jenis harga tetap. Sesuatu yang baharu yang dibawa oleh kajian ini berbanding kajian sebelum ini oleh Low and Yong (2013) ialah daripada segi kaedah kajian yang lebih mantap dalam bentuk bukan sahaja OLS tetapi juga regresi “stepwise” dan “hierarchical” yang digunakan untuk menyokong keputusan yang diberikan oleh kaedah regresi OLS. Tambahan pula, kajian ini berjaya menemukan model yang lebih baik d","PeriodicalId":311489,"journal":{"name":"Jurnal Pengurusan UKM Journal of Management","volume":"55 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123139066","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}