Matrik : Jurnal Manajemen, Strategi Bisnis dan Kewirausahaan最新文献_第6页

The Effect of Ethics and Work Environment on Loyalty Through Employee Satisfaction and Commitment 伦理和工作环境通过员工满意度和承诺对忠诚的影响

Matrik : Jurnal Manajemen, Strategi Bisnis dan Kewirausahaan Pub Date : 2021-05-25 DOI: 10.24843/matrik:jmbk.2021.v15.i01.p14

Bambang Hadi Santoso Dwidjosumarno

{"title":"The Effect of Ethics and Work Environment on Loyalty Through Employee Satisfaction and Commitment","authors":"Bambang Hadi Santoso Dwidjosumarno","doi":"10.24843/matrik:jmbk.2021.v15.i01.p14","DOIUrl":"https://doi.org/10.24843/matrik:jmbk.2021.v15.i01.p14","url":null,"abstract":"This study aims to prove whether work ethics and work environment variables significantly influence employee loyalty through job satisfaction and employee commitment to Nurul Hayat Surabaya employees. Data collection in this study used a questionnaire with a total sample of 75 employees at the Nurul Hayat Surabaya Foundation. Criteria for respondents in this study were employees of the Nurul Hayat Surabaya foundation who had worked more than one year. Sampling uses Non Probability Sampling with saturated sampling technique or often also called a census. This research uses a quantitative approach with SEM Partial Least Squares analysis method. Exogenous variables in this study are work ethics and work environment, mediating variables used are employee satisfaction and commitment, while the endogenous variables used are employee loyalty. \u0000The findings of this study indicate that the intervening variable, namely job satisfaction, does not significantly influence endogenous variables, namely the employee loyalty of the Nurul Hayat Foundation in Surabaya and employee commitment has a significant effect on the endogenous variable, namely the employee loyalty of the Nurul Hayat Foundation in Surabaya. Exogenous variables of work ethics and work environment have a significant effect on endogenous variables, namely employee loyalty of Nurul Hayat Foundation, Surabaya. Suggestions for further research are expected to increase the scope of research subjects with the same characteristics of respondents.","PeriodicalId":246099,"journal":{"name":"Matrik : Jurnal Manajemen, Strategi Bisnis dan Kewirausahaan","volume":"52 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121485226","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Implementation of Operational Risk Management to Mitigate Employee Fraud in Banking Companies: Case Study at PT AAA 实施操作风险管理以减少银行公司员工欺诈:以PT AAA为例

Matrik : Jurnal Manajemen, Strategi Bisnis dan Kewirausahaan Pub Date : 2021-05-25 DOI: 10.24843/matrik:jmbk.2021.v15.i01.p13

D. Hanggraeni, Muhammad Chandika Andintyas

{"title":"Implementation of Operational Risk Management to Mitigate Employee Fraud in Banking Companies: Case Study at PT AAA","authors":"D. Hanggraeni, Muhammad Chandika Andintyas","doi":"10.24843/matrik:jmbk.2021.v15.i01.p13","DOIUrl":"https://doi.org/10.24843/matrik:jmbk.2021.v15.i01.p13","url":null,"abstract":"Penelitian ini bertujuan untuk menggambarkan potensi kerugian akibat tindakan Fraud internal karyawan dengan menggunakan studi kasus pada PT AAA di tahun 2020 beserta mitigasinya. Data yang digunakan adalah data kerugian bulanan yang dialami PT AAA periode 2012 sampai dengan 2019. Metode penelitian yang digunakan adalah metode kuantitatif dan kualitatif. Metode kuantitif dilakukan dengan melakukan analisis perhitungan terhadap data primer, sedangkan metode kualitatif dilakukan dengan melakukan wawancara terhadap beberapa narasumber. Untuk mengukur potensi kerugian, penelitian ini menggunakan rumus Monte Carlo dan proses perhitungan potensi kerugian dibantu dengan software Easyfit . Hasil penelitian ini menunjukan bahwa potensi kerugian yang berasal dari risiko operasional akibat tindakan fraud oleh internal karyawan dengan confidence level sebesar 95% adalah Rp 44.880.958.735,-, atau 9% dari laba bersih. Penelitian ini juga merumuskan risk register agar dapat menjadi acuan mitigasi risiko terkait sehingga mengurangi potensi kerugian dan meningkatkan nilai perusahaan.","PeriodicalId":246099,"journal":{"name":"Matrik : Jurnal Manajemen, Strategi Bisnis dan Kewirausahaan","volume":"40 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125903647","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

E-S-Qual and E-Recs-Qual Toward Customer Satisfaction, Trust and Loyalty in Electronic Banking Services During The Covid-19 Pandemic Covid-19 大流行期间电子银行服务的 E-S-Qual 和 E-Recs-Qual 对客户满意度、信任度和忠诚度的影响

Matrik : Jurnal Manajemen, Strategi Bisnis dan Kewirausahaan Pub Date : 2021-05-25 DOI: 10.24843/matrik:jmbk.2021.v15.i01.p09

Ramadania Ramadania

{"title":"E-S-Qual and E-Recs-Qual Toward Customer Satisfaction, Trust and Loyalty in Electronic Banking Services During The Covid-19 Pandemic","authors":"Ramadania Ramadania","doi":"10.24843/matrik:jmbk.2021.v15.i01.p09","DOIUrl":"https://doi.org/10.24843/matrik:jmbk.2021.v15.i01.p09","url":null,"abstract":"During the pandemic, many countries adopted physical & social distancing policies, lockdowns, or territorial quarantine. Therefore the use of electronic banking services has increased sharply, including in developing countries such as Indonesia. Electronic banking services that are popularly used by many customers are in the form of internet banking and mobile banking. This study aimed to analyze; 1) the impact of the core online service quality (E-S-QUAL) on customer satisfaction, 2) the effect e-recovery service quality (E-RecS-QUAL) on satisfaction, 3) the effect of satisfaction on customer trust and 4) the effect of trust on customer loyalty. This research is causality research or explanatory research. The data collected by survey method to 120 respondents from customers who are registered users of e-banking (i.e. internet banking or mobile banking) from Mandiri, BCA, and Bukopin Bank. The results showed that the core online service quality (E-S-QUAL) and e-recovery service quality (E-RecS-QUAL) proved to have a positive influence on customer satisfaction. This research also proves the strong positive relationship between satisfaction and trust, as well as trust also has been shown to have a strong influence on customer loyalty.","PeriodicalId":246099,"journal":{"name":"Matrik : Jurnal Manajemen, Strategi Bisnis dan Kewirausahaan","volume":"45 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127611544","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Determinants of Organizational Citizenship Behavior of Contract Employees 契约员工组织公民行为的决定因素

Matrik : Jurnal Manajemen, Strategi Bisnis dan Kewirausahaan Pub Date : 2021-05-25 DOI: 10.24843/matrik:jmbk.2021.v15.i01.p06

I. B. K. Surya, I. P. Kawiana, I. Riana, I. G. Rihayana, Dan Kewirausahaan, Ida Bagus, Ketut Surya

引用次数: 1

The Role of Perceived Usefulness, Customer Satisfaction, and Emotional Stability, to Continuance Intention of C2c Online Shop in Surabaya 感知有用性、顾客满意度和情绪稳定性对泗水C2c网店延续意愿的作用

Matrik : Jurnal Manajemen, Strategi Bisnis dan Kewirausahaan Pub Date : 2021-05-25 DOI: 10.24843/matrik:jmbk.2021.v15.i01.p10

Muhammad Al Hakim Danurwindo, Muhadjir Anwar, Wiwik Handayani

{"title":"The Role of Perceived Usefulness, Customer Satisfaction, and Emotional Stability, to Continuance Intention of C2c Online Shop in Surabaya","authors":"Muhammad Al Hakim Danurwindo, Muhadjir Anwar, Wiwik Handayani","doi":"10.24843/matrik:jmbk.2021.v15.i01.p10","DOIUrl":"https://doi.org/10.24843/matrik:jmbk.2021.v15.i01.p10","url":null,"abstract":"Fenomenon of C2C online shop which is currently in high demand by customers, has effect to the increasing with the amount an level of competition between companies. The purpose of this study is to examine the factors that can influence continuance intention of C2C online shop. The population in this study is consumer of C2C online shop in Surabaya city, and the research sample being C2C online consumers who have bought at least 1 transaction in a minimum period of 1 year purchased by 100 people. The method used in this study is a quantitative method, with PLS (Partial Least Square) analysis technique. The results showed that perceived usefulness and customer satisfaction has effect to the continuance shop intention. Perceived usefulness has effect to the customer satisfaction. Emotional stability has not effect in moderating perceived usefulness into the customer satisfaction. Customer satisfaction has effect tn mediating of the perceived usefulness into the continuance shop intention . The research implications show that continuance shop intention can increase customer purchase transactions at C2C online Shop. \u0000Keyword: Continuance shop intention, Customer satisfaction, Perceived usefulness, Emotional stability, C2C Online shop","PeriodicalId":246099,"journal":{"name":"Matrik : Jurnal Manajemen, Strategi Bisnis dan Kewirausahaan","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126818975","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Optimizing ISO 9001: 2015 Implementation with Swot and QSPM Method 运用Swot和QSPM方法优化ISO 9001: 2015的实施

Matrik : Jurnal Manajemen, Strategi Bisnis dan Kewirausahaan Pub Date : 2021-05-25 DOI: 10.24843/matrik:jmbk.2021.v15.i01.p12

Chega Putri Pratiwi, M. Gunarto

{"title":"Optimizing ISO 9001: 2015 Implementation with Swot and QSPM Method","authors":"Chega Putri Pratiwi, M. Gunarto","doi":"10.24843/matrik:jmbk.2021.v15.i01.p12","DOIUrl":"https://doi.org/10.24843/matrik:jmbk.2021.v15.i01.p12","url":null,"abstract":"PT Saba Indomedika Jaya obtained results that indicate an indication of strategic initiatives that are still ineffective to be implemented in supporting the success of the process and requirements of the ISO 9001: 2015 clause in the 2018 and 2019 audits. Therefore, it is necessary to identify alternative strategies and determine priority strategies to optimize ISO 9001: 2015 at PT Saba Indomedika Jaya. The research method used is the descriptive qualitative method using SWOT analysis tools (Strengths, Weaknesses, Opportunities, and Threats) and QSPM (Quantitative Strategic Planning Matrix). There were 12 alternative strategies to optimize the ISO 9001: 2015 quality management system using the SWOT matrix (Strengths, Weaknesses, Opportunities, Threats). After going through three stages of strategic management planning that uses QSPM (Quantitative Strategic Planning Matrix) as a tool for selecting the main alternative strategy, the main strategy is obtained, which has the highest attractiveness value of 5.6619, namely creating a competency matrix and conducting training to reduce competency gaps. between employees.","PeriodicalId":246099,"journal":{"name":"Matrik : Jurnal Manajemen, Strategi Bisnis dan Kewirausahaan","volume":"46 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124637631","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

The Role of Family Involvement in Moderating The Relationship Between Company Characteristics and Dividend Policy in Indonesia 家族参与在印尼公司特征与股利政策关系中的调节作用

Matrik : Jurnal Manajemen, Strategi Bisnis dan Kewirausahaan Pub Date : 2021-05-25 DOI: 10.24843/matrik:jmbk.2021.v15.i01.p07

Muhammad Madyan, N. Sasikirono, Wida Kusmayana, H. Meidiaswati

引用次数: 0

Minimizing Fraud Behavior through Leadership Based on Tri Kaya Parisudha and Good Corporate Governance 基于三原则原则和良好公司治理的领导最小化欺诈行为

Matrik : Jurnal Manajemen, Strategi Bisnis dan Kewirausahaan Pub Date : 2021-05-25 DOI: 10.24843/matrik:jmbk.2021.v15.i01.p11

I. A. W. Sugianingrat, Putu Atim Purwaningrat, Luh Nik Oktarini, Ida I Dewa Ayu Yayati Wilyadewi

引用次数: 0

Determinant of Nurse Performance in the Era of the COVID-19 Pandemic in Bali COVID-19大流行时期巴厘岛护士绩效的决定因素

Matrik : Jurnal Manajemen, Strategi Bisnis dan Kewirausahaan Pub Date : 2021-04-13 DOI: 10.24843/matrik:jmbk.2021.v15.i01.p05

Oyagi Ryusuke, I. G. Sanica

引用次数: 4

Digital Transformation of Medical Sector and Consumer Purchase Intention in New Normal Era 新常态下医疗行业数字化转型与消费者购买意愿

Matrik : Jurnal Manajemen, Strategi Bisnis dan Kewirausahaan Pub Date : 2021-04-13 DOI: 10.24843/matrik:jmbk.2021.v15.i01.p04

Shuka Oyagi, G. Darma

{"title":"Digital Transformation of Medical Sector and Consumer Purchase Intention in New Normal Era","authors":"Shuka Oyagi, G. Darma","doi":"10.24843/matrik:jmbk.2021.v15.i01.p04","DOIUrl":"https://doi.org/10.24843/matrik:jmbk.2021.v15.i01.p04","url":null,"abstract":"New Normal era triggers a shift in consumer habit and behavior, such as increased awareness regarding the importance of health and sanitation, as well as elevated adoption of digital technology in daily activities. This study explored digital transformation aspects that impact consumer purchase intention in New Normal era, specifically in healthcare setting. An online-based quistionnaire were distributed using Google Form. A total of 225 response were retrieved and analysed using SEM technique (SmartPLS 3.2.1.). This study found that: 1) social media content quality, online customer service quality, and telehealth quality had a positive and significant impact to purchase intention; 2) telehealth quality had the most prominent impact on purchase intention, especially the support aspect; 3) website quality did not have any significant effect on consumer purchase intention. In conclusion, companies are recommended to focus on improving telehealth quality in their healthcare management system, especially by investing in reliable technical support staff to ensure assuring and pleasant experience for patients during telehealth sessions. Also, to focus more on social media content quality and online customer service quality than website refinement considering the current elevating trend on social media rahter than website.","PeriodicalId":246099,"journal":{"name":"Matrik : Jurnal Manajemen, Strategi Bisnis dan Kewirausahaan","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-04-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124599940","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0