Determinant of Nurse Performance in the Era of the COVID-19 Pandemic in Bali

Matrik : Jurnal Manajemen, Strategi Bisnis dan Kewirausahaan Pub Date : 2021-04-13 DOI:10.24843/matrik:jmbk.2021.v15.i01.p05

Oyagi Ryusuke, I. G. Sanica

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引用次数: 4

Abstract

During the COVID-19 pandemic, medical personnel received much heavier workload than normal. On top of it, stigma and low appreciation of the community for medical personnel leads to increase of both physical and psychological pressure. The purpose of this study is to analyze the effect of leadership, workload, and work environment on nurse satisfaction and performance. The sample in this study were 246 nurses who worked at Bali Mandara Hospital. Data was collected through questionnaire distributed online using google form platform and the data was processed using SmartPLS 3.2.1. The results of the study found that: (1) leadership, workload, and work environment had a positive and significant effect on nurses' job satisfaction; (2) leadership and nurse satisfaction have a positive and significant effect on nurse performance, workload has a negative and significant effect on nurse performance, and work environment has no effect on nurse performance; and (3) nurse job satisfaction mediates the influence of leadership, work load, and work environment on nurse performance.

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COVID-19大流行时期巴厘岛护士绩效的决定因素

在新冠肺炎疫情期间，医务人员的工作量大大增加。最重要的是，社会对医务人员的污名化和低评价导致了身体和心理压力的增加。本研究旨在分析领导、工作量、工作环境对护士满意度及绩效的影响。本研究的样本是在巴厘岛曼达拉医院工作的246名护士。数据收集采用google表单平台在线发放问卷，数据处理采用SmartPLS 3.2.1。研究结果发现:(1)领导、工作量、工作环境对护士工作满意度有显著的正向影响;(2)领导和护士满意度对护士绩效有正向显著影响，工作量对护士绩效有负向显著影响，工作环境对护士绩效无影响;(3)护士工作满意度在领导、工作量和工作环境对护士绩效的影响中起中介作用。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Matrik : Jurnal Manajemen, Strategi Bisnis dan Kewirausahaan

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