2017 International Conference on Service Systems and Service Management最新文献_第3页

The financial and operational performances after horizontal M&A: Empirical analysis 横向并购后的财务与经营绩效:实证分析

2017 International Conference on Service Systems and Service Management Pub Date : 2017-06-01 DOI: 10.1109/ICSSSM.2017.7996251

Jiancai Wang, Yuan Fu, Yuqin Min, Bin Zhu

引用次数: 0

Service innovation in the lodging industry: A perspective of customer value 住宿行业的服务创新:顾客价值的视角

2017 International Conference on Service Systems and Service Management Pub Date : 2017-06-01 DOI: 10.1109/ICSSSM.2017.7996226

W. Chiu, Yueh-Tsun Lai, Hui-Ru Chi

{"title":"Service innovation in the lodging industry: A perspective of customer value","authors":"W. Chiu, Yueh-Tsun Lai, Hui-Ru Chi","doi":"10.1109/ICSSSM.2017.7996226","DOIUrl":"https://doi.org/10.1109/ICSSSM.2017.7996226","url":null,"abstract":"Past studies related to lodging industry mostly focused on service quality satisfaction, business model, and performance, and rarely dwelled into the topic of service innovation. This study explores service innovations of the lodging industry based on customer value perspective, and adopts a qualitative approach when analyzing cases in a single industry. Research subjects are 70 international tourist hotels and 3,688 home stay facilities. A total of 6,216 innovation events were collected from secondary data and in-depth interviews. The unit of analysis is a single innovation event, and analysis is carried out according to pattern matching, interpretation construction, time series analysis, and program logic model. Research findings are shown as follows. International tourist hotels emphasize functional value and relationship value, while home stay facilities emphasize hedonic value, and both attach less importance to contextual value. Moreover, functional value is highly valued in the lodging industry, but international tourist hotels focus more in cuisine and home stay facilities focus more on integrated services. Finally, this study proposes some managerial implications.","PeriodicalId":239892,"journal":{"name":"2017 International Conference on Service Systems and Service Management","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115582498","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Two-stage robust facility location problem with multiplicative uncertainties and disruptions 具有多重不确定性和中断的两阶段鲁棒设施选址问题

2017 International Conference on Service Systems and Service Management Pub Date : 2017-06-01 DOI: 10.1109/ICSSSM.2017.7996131

Chun Peng, Jinlin Li, Shanshan Wang

引用次数: 3

Shelf space allocation and coordination in the supply chain with unequal channel power structures 不平等渠道权力结构下供应链货架空间分配与协调

2017 International Conference on Service Systems and Service Management Pub Date : 2017-06-01 DOI: 10.1109/ICSSSM.2017.7996173

S. Guohua

{"title":"Shelf space allocation and coordination in the supply chain with unequal channel power structures","authors":"S. Guohua","doi":"10.1109/ICSSSM.2017.7996173","DOIUrl":"https://doi.org/10.1109/ICSSSM.2017.7996173","url":null,"abstract":"Shelf space is a scarce resource of the retailer. It not only has the function of stocking and demonstrating items but also has a substantial impact on the sales level of that item. The paper investigates a two-echelon supply chain consisting of a supplier and a retailer in which the demand of the retailer is both price and shelf-space sensitive. The optimal decisions of pricing and allocation of shelf space in the centralized and decentralized supply chain are investigated under unequal channel power structures, namely supplier Stackelberg and retailer Stackelberg. The results show that: 1)In the decentralized supply chains, the retail prices of the retailer are higher, the amount of shelf spaces allocated are less compared to that in the centralized supply chain. 2)Compared to the retailer-Stackelberg supply chain, the retail price is lower and the amount of shelf space allocated is more in the supplier-Stackelberg supply chain. Since the decentralized supply chain are not coordinated, the revenue and cost sharing contact is designed to coordinate the decentralized supply chains with unequal power structures. The reasonable range of the parameter is given to ensure the supplier and the retailer have incentives to accept the contract.","PeriodicalId":239892,"journal":{"name":"2017 International Conference on Service Systems and Service Management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114293235","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Empirical research on the influencing factors of consumers' trust transfer from offline to online channel 消费者信任从线下渠道向线上渠道转移影响因素的实证研究

2017 International Conference on Service Systems and Service Management Pub Date : 2017-06-01 DOI: 10.1109/ICSSSM.2017.7996200

Hanyang Luo, Yanan Yu, Wei Huang, Jianmin Liang, Li Yang

{"title":"Empirical research on the influencing factors of consumers' trust transfer from offline to online channel","authors":"Hanyang Luo, Yanan Yu, Wei Huang, Jianmin Liang, Li Yang","doi":"10.1109/ICSSSM.2017.7996200","DOIUrl":"https://doi.org/10.1109/ICSSSM.2017.7996200","url":null,"abstract":"As the key to both offline and online business, consumers' trust to retailers always influences their purchase decision. In recent years, based on the traditional business, more and more click and mortar companies spring up. But could consumers' trust transfer from offline to online channel? And how? Extant researches lack deep exploration for these questions. In this study, introducing perceived ease of use and perceived usefulness as mediators, and taking perceived security and perceived compatibility into account, we build a research model. Then data are gathered by the method of questionnaire after online practice, and the model and hypotheses are tested by Structured Equation Model software. The research results show that: Firstly, consumers' trust to offline channel of a company, significantly positively affect their trust to its online channel, which finally influences their intention to purchase online, by the complete mediation of consumers' perceived usefulness of e-business websites; Secondly, consumers' perceived compatibility has positive effect on their trust to online business. But the effect of perceived ease of use and perceived security on consumers' trust to online business isn't significant.","PeriodicalId":239892,"journal":{"name":"2017 International Conference on Service Systems and Service Management","volume":"382 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116841122","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Capacity allocation under hierarchical healthcare in China 中国分级医疗体系下的能力分配

2017 International Conference on Service Systems and Service Management Pub Date : 2017-06-01 DOI: 10.1109/ICSSSM.2017.7996256

L. Luo, Ruixiao Kong

引用次数: 2

Strategies for the management of the government affairs microblogs in China based on the SNA of fifty government affairs microblogs in Beijing 基于北京地区50个政务微博SNA的中国政务微博管理策略

2017 International Conference on Service Systems and Service Management Pub Date : 2017-06-01 DOI: 10.1109/ICSSSM.2017.7996282

Y. Rong, Eryu Xu

{"title":"Strategies for the management of the government affairs microblogs in China based on the SNA of fifty government affairs microblogs in Beijing","authors":"Y. Rong, Eryu Xu","doi":"10.1109/ICSSSM.2017.7996282","DOIUrl":"https://doi.org/10.1109/ICSSSM.2017.7996282","url":null,"abstract":"Today the government affairs microblog in China plays a very significant role in the public service area, providing a bridge between the government departments as well as their officials and the public and a channel for the public to supervise the government. However, with the development of mobile Internet, the government affairs microblog has to fight with more and more other new media products to draw the public's attention. The strategies for the management of the government affairs microblogs must be improved. In this paper, we propose the strategies based on the Social Network Analysis (SNA) on 50 government affairs microblogs in Beijing on Sina Weibo. Firstly, we illustrate the current shortcomings and difficulties which the government affairs microblog is facing with. Secondly, we set up a network consisting of 50 government affairs microblogs on Sina Weibo run by the government departments in Beijing. Thirdly, we demonstrate the structural characteristics of the network with SNA from three levels, i.e. the visualization of the profile of the network, the whole network's structural characteristics with five features - density, clustering coefficient, geodesic distance, cliques and the small world effect, and the structural characteristics of individual microblogs with four features - degree, closeness, betweenness and core/periphery with the help of illustrating their identities in the real world. At last, the strategies for the management of the government affairs microblogs are discussed.","PeriodicalId":239892,"journal":{"name":"2017 International Conference on Service Systems and Service Management","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129540995","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

Sentiment-aware stock market prediction: A deep learning method 情绪感知股票市场预测:一种深度学习方法

2017 International Conference on Service Systems and Service Management Pub Date : 2017-06-01 DOI: 10.1109/ICSSSM.2017.7996306

Jiahong Li, Hui Bu, Junjie Wu

引用次数: 80

Influence of stock market fluctuation on the operating performance of Chinese listed companies in new energy industry 股票市场波动对中国新能源行业上市公司经营绩效的影响

2017 International Conference on Service Systems and Service Management Pub Date : 2017-06-01 DOI: 10.1109/ICSSSM.2017.7996120

Yan Xia, Yingming Zhu

引用次数: 1

Exploring service desk employees' motivation and rewarding 探索服务台员工的动机和奖励

2017 International Conference on Service Systems and Service Management Pub Date : 2017-06-01 DOI: 10.1109/ICSSSM.2017.7996177

M. Jäntti, Henna Kallinen

引用次数: 5