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Desenvolve: Revista de Gestão do Unilasalle最新文献

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REPUTAÇÃO, MARCA E AS PRÁTICAS DE FORMAÇÃO DOS PROFISSIONAIS DE SERVIÇO: ESTUDO DE CASO EM UMA REDE DE RESTAURANTES 服务专业人员的声誉、品牌与培训实践:以连锁餐厅为例
Desenvolve: Revista de Gestão do Unilasalle Pub Date : 2016-11-09 DOI: 10.18316/2316-5537.16.28
T. S. Mendes, T. Oliveira
{"title":"REPUTAÇÃO, MARCA E AS PRÁTICAS DE FORMAÇÃO DOS PROFISSIONAIS DE SERVIÇO: ESTUDO DE CASO EM UMA REDE DE RESTAURANTES","authors":"T. S. Mendes, T. Oliveira","doi":"10.18316/2316-5537.16.28","DOIUrl":"https://doi.org/10.18316/2316-5537.16.28","url":null,"abstract":"This paper discusses how to prepare a new service employees team according to the company´s policy towards maintaining it´s brand´s reputation. In order to understand practical aspects during service professionals´ qualification process, it was chosen a single case study conducted at DiPaolo Group of restaurants, in the course of a new unit implementation. Following the methodology proposed by Yin (2005), data were collected and analyzed mainly based on theoretical findings by Chun (2005), Zeithaml, Bitner and Gremler (2014) and Robbins (2005) using document review, spontaneous interviews and participative observation. Founder has been perceived as the main connecting link between brand´s reputation and employees´ formation. It has been noticed the need for formal explanations of corporative culture in order to favor newcomers´ socialization and, therefore, influence their behavior.","PeriodicalId":235704,"journal":{"name":"Desenvolve: Revista de Gestão do Unilasalle","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-11-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115191654","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
COMPROMETIMENTO ORGANIZACIONAL DOS TRABALHADORES DO SETOR DE LOGÍSTICA DE UMA EMPRESA DO RAMO DO VAREJO 零售公司物流部门员工的组织承诺
Desenvolve: Revista de Gestão do Unilasalle Pub Date : 2016-07-25 DOI: 10.18316/2316-5537.16.22
Jéssica Fernanda Nickel Milioni, Liciane Diehl
{"title":"COMPROMETIMENTO ORGANIZACIONAL DOS TRABALHADORES DO SETOR DE LOGÍSTICA DE UMA EMPRESA DO RAMO DO VAREJO","authors":"Jéssica Fernanda Nickel Milioni, Liciane Diehl","doi":"10.18316/2316-5537.16.22","DOIUrl":"https://doi.org/10.18316/2316-5537.16.22","url":null,"abstract":"In view of the competitive market today, it is important for companies counting on a work team committed, so that, seek for improvements in its management system and qualification of its services. This study aims to identify the level of organizational commitment of workers of the distribution center Logistics sector of a company retail branch located in the interior of Rio Grande do Sul. Therefore, we attempted to describe the profile of the workers and the main impairment of the features present in the team. The method followed exploratory, descriptive and quantitative, and data collection was through the application of a questionnaire divided into two parts, first with issues that sought to define the profile of the participants and the other one based on the Model of Three Components Meyer and Allen (1997). The analysis occurred through simple descriptive statistics. The results revealed that employees are engaged in the analyzed dimensions: affective, normative and instrumental, highlighting the commitment to affective dimension. It is suggested that further studies addressing involve different approaches and tools developed by other authors, since the topic is broad and complex.","PeriodicalId":235704,"journal":{"name":"Desenvolve: Revista de Gestão do Unilasalle","volume":"87 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129194612","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
A INFLUÊNCIA DE FATORES INDIVIDUAIS NO CONHECIMENTO SOBRE O PLANO DE GESTÃO DE LOGÍSTICA SUSTENTÁVEL 个体因素对可持续物流管理计划知识的影响
Desenvolve: Revista de Gestão do Unilasalle Pub Date : 2016-07-25 DOI: 10.18316/2316-5537.16.23
F. Gazzoni, Flavia Luciane Scherer, Maríndia Brachak dos Santos, Ivanete Schneider Hahn, Aletéia de Moura Carpes
{"title":"A INFLUÊNCIA DE FATORES INDIVIDUAIS NO CONHECIMENTO SOBRE O PLANO DE GESTÃO DE LOGÍSTICA SUSTENTÁVEL","authors":"F. Gazzoni, Flavia Luciane Scherer, Maríndia Brachak dos Santos, Ivanete Schneider Hahn, Aletéia de Moura Carpes","doi":"10.18316/2316-5537.16.23","DOIUrl":"https://doi.org/10.18316/2316-5537.16.23","url":null,"abstract":"The Public Administration has shown increasing concern by creating various sustainable programs. One such program is the Sustainable Logistics Management Plans (SLMP) as a way of setting goals and sustainable policies to their bodies. The Federal University of Santa Maria (UFSM) the SLMP was approved in September 2013 and is being implemented. In this context, this research aims to investigate the association between individual factors and the knowledge about the SLMP UFSM. For this purpose, quantitative survey was conducted with the servers UFSM requesting individual data and, subsequently, they inform their degree of knowledge about the SLMP. The results showed that the variables \"category of server\", \"management position or direction\" and \"gender\" are associated with the knowledge of SLMP, the variables \"schooling\" and \"manager\" showed no association. It was also found that, regardless of individual factors, servers UFSM have, in general, a low knowledge of SLMP.","PeriodicalId":235704,"journal":{"name":"Desenvolve: Revista de Gestão do Unilasalle","volume":"140 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127499177","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
UM MAPEAMENTO DOS NEGÓCIOS COM IMPACTO SOCIAL NO BRASIL 巴西具有社会影响的企业地图
Desenvolve: Revista de Gestão do Unilasalle Pub Date : 2016-07-25 DOI: 10.18316/2316-5537.16.21
M. Petrini, Patrícia Scherer
{"title":"UM MAPEAMENTO DOS NEGÓCIOS COM IMPACTO SOCIAL NO BRASIL","authors":"M. Petrini, Patrícia Scherer","doi":"10.18316/2316-5537.16.21","DOIUrl":"https://doi.org/10.18316/2316-5537.16.21","url":null,"abstract":"","PeriodicalId":235704,"journal":{"name":"Desenvolve: Revista de Gestão do Unilasalle","volume":"241 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133831896","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
O USO DE TECNOLOGIA DA INFORMAÇÃO NO PROCESSO DE AUTOAVALIAÇÃO DAS UNIVERSIDADES PÚBLICAS FEDERAIS DO NORDESTE 信息技术在东北联邦公立大学自我评价过程中的应用
Desenvolve: Revista de Gestão do Unilasalle Pub Date : 2016-07-25 DOI: 10.18316/2316-5537.16.24
M. S. Silva, S. Cavalcante
{"title":"O USO DE TECNOLOGIA DA INFORMAÇÃO NO PROCESSO DE AUTOAVALIAÇÃO DAS UNIVERSIDADES PÚBLICAS FEDERAIS DO NORDESTE","authors":"M. S. Silva, S. Cavalcante","doi":"10.18316/2316-5537.16.24","DOIUrl":"https://doi.org/10.18316/2316-5537.16.24","url":null,"abstract":"After a decade of implementation of the National Evaluation System and the completion of the institutional self-assessment as one of the components of that policy, it is necessary to investigate the instruments used in the assessment of public universities. In this perspective, this article aims to identify the impact of the use of information technology tools in the self-assessment of public universities, located in the Northeast of Brazil, to contribute to the development of self-assessment in the institutions and improvement of this national policy. Discusses conceptual aspects of education and technological development as well as on self-evaluation and the Institutional committee for assessment (CPA). It is characterized as a survey of exploratory and descriptive qualitative approach, based on the exploitation of primary resources, through the self-assessment reports of nineteen federal public universities Northeast, thus, intentional and non-probabilistic sample. The work results showed that 90% of the surveyed universities make use of some technological tool in your self-assessment process as an aid in the collection and analysis of data, which can be taken as one of the improvement possibilities of institutional evaluation instruments, contributing so, with the development of this practice in institutions and improving national assessment policy.","PeriodicalId":235704,"journal":{"name":"Desenvolve: Revista de Gestão do Unilasalle","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115059858","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
PROPOSTA PARA IMPLANTAÇÃO DE UM SISTEMA DE GESTÃO AMBIENTAL NA FEIRA DE PRODUTOS COLONIAIS E AGROECOLÓGICOS DE CHAPECÓ – SC 在chapeco - SC的殖民地和农业生态产品博览会上实施环境管理体系的建议
Desenvolve: Revista de Gestão do Unilasalle Pub Date : 2016-07-25 DOI: 10.18316/2316-5537.16.26
Luciana Aparecida Nunes, C. Winck, S. Sehnem
{"title":"PROPOSTA PARA IMPLANTAÇÃO DE UM SISTEMA DE GESTÃO AMBIENTAL NA FEIRA DE PRODUTOS COLONIAIS E AGROECOLÓGICOS DE CHAPECÓ – SC","authors":"Luciana Aparecida Nunes, C. Winck, S. Sehnem","doi":"10.18316/2316-5537.16.26","DOIUrl":"https://doi.org/10.18316/2316-5537.16.26","url":null,"abstract":"The present study had as objective to propose a model of environmental management for the Street Market and Agroecological Products of Chapeco / SC. It was therefore developed a model based on ISO 14001 (2004) and PDCA, based on the model proposed by Richard Junior (2006), resulting in five requirements, namely: 1) Environmental Policy; 2) EnvironmentalManagement; 3) Implementation and Operation; 4) Checking and Corrective Action; and 5) Critical Analysis of Directors. As for the methodology, the study was conducted from July 2014 to May 2015, delimiting the Street Market of the Chapeco City Centre, totaling 56 stalls. The study approach is qualitative. The Sustainability Level instruments have highlighted that the Street Market may suffer in the short term and survival risk with regard to environmental performance practices, as its level of sustainability achieved only 49.59%. Finally, it is clear that major gains as a Fair you get with the implementation of this Model, making it a positive factor for its competitiveness. On the other hand, it will serve its stakeholders as a whole.","PeriodicalId":235704,"journal":{"name":"Desenvolve: Revista de Gestão do Unilasalle","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126408619","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
O COMÉRCIO C2C NAS REDES SOCIAIS: UMA ANÁLISE DE GRUPOS NO FACEBOOK 社交网络中的C2C商务:FACEBOOK群组分析
Desenvolve: Revista de Gestão do Unilasalle Pub Date : 2016-07-25 DOI: 10.18316/2316-5537.16.25
Vivian Helena Kohn, Alexandra Jochims Kruel
{"title":"O COMÉRCIO C2C NAS REDES SOCIAIS: UMA ANÁLISE DE GRUPOS NO FACEBOOK","authors":"Vivian Helena Kohn, Alexandra Jochims Kruel","doi":"10.18316/2316-5537.16.25","DOIUrl":"https://doi.org/10.18316/2316-5537.16.25","url":null,"abstract":"The Internet has been changing the social and trade relations over the time, as the birth of e-commerce.  Thus, it’s been responsible for the emergence of new business models, buyers and entrepreneurs. A change which has been consolidated through social media, where people have used the social networks not only to meet the needs to relate personally, but also to buy, sell and exchange products in such a fast way which has never been seen in web history before. This study aims to analyze how informal commercial transactions occurs in social media, into nine groups of sale and exchange between members of Rio Grande do Sul, especially in Canoas City and area, at Facebook space. This research is exploratory, descriptive with qualitative approach and method as the content analysis. Data collection was carried out through participant observation and document analysis of articles, journals and reports related to the subject. Ten thematic categories were found.  They reveal subjective and objective aspects of this type of trade.","PeriodicalId":235704,"journal":{"name":"Desenvolve: Revista de Gestão do Unilasalle","volume":"2008 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134628240","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
O EMPREENDEDORISMO EM UMA DIMENSÃO DE ECONOMIA SOLIDÁRIA: UMA REVISÃO TEÓRICA 团结经济维度中的创业精神:理论综述
Desenvolve: Revista de Gestão do Unilasalle Pub Date : 2016-03-30 DOI: 10.18316/2316-5537.16.19
Fabiane Cristina Brand
{"title":"O EMPREENDEDORISMO EM UMA DIMENSÃO DE ECONOMIA SOLIDÁRIA: UMA REVISÃO TEÓRICA","authors":"Fabiane Cristina Brand","doi":"10.18316/2316-5537.16.19","DOIUrl":"https://doi.org/10.18316/2316-5537.16.19","url":null,"abstract":"O incentivo a criacao e, posterior, a manutencao de Empreendimentos Economicos Solidarios constitui-se em uma realidade no contexto brasileiro. Essa forma de organizacao, proveniente da Economia Solidaria, apresenta particularidades que a difere de formatos organizacionais comumente estudados no campo da Administracao, tais como a Autogestao e a Cooperacao. Nesse sentido, o artigo tem como objetivo apresentar conceitos que fundamentam a compreensao de peculiaridades relativas a Empreendimentos Economicos Solidarios. Apresenta-se, tambem, uma breve analise do Empreendedorismo aplicado a esse objeto de estudo, denominado de Empreendedorismo Associativo. Para isso, foi realizada uma revisao da literatura que trata dos temas de Economia Solidaria e Empreendedorismo. Dentre as constatacoes do estudo, observa-se a necessidade de utilizacao de formas de gestao a esses empreendimentos visando a sua manutencao, porem adequadas a suas particularidades.  Essa observacao conduz a oportunidades de pesquisas interdisciplinares sobre o tema nas areas de Administracao, Ciencias Economicas e Ciencias Sociais.","PeriodicalId":235704,"journal":{"name":"Desenvolve: Revista de Gestão do Unilasalle","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-03-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132231752","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
APEANDO DO CAVALO: UM ESTUDO DO ARRANJO VITIVINICULTOR DO MUNICÍPIO DE ENCRUZILHADA DO SUL (RS) APEANDO DO CAVALO:对南十字路口葡萄酒种植安排的研究
Desenvolve: Revista de Gestão do Unilasalle Pub Date : 2016-03-30 DOI: 10.18316/2316-5537.16.15
N. G. Silva, Jefferson Marlon Monticelli, Juliana Durayski, Cyntia Vilasboas Calixto
{"title":"APEANDO DO CAVALO: UM ESTUDO DO ARRANJO VITIVINICULTOR DO MUNICÍPIO DE ENCRUZILHADA DO SUL (RS)","authors":"N. G. Silva, Jefferson Marlon Monticelli, Juliana Durayski, Cyntia Vilasboas Calixto","doi":"10.18316/2316-5537.16.15","DOIUrl":"https://doi.org/10.18316/2316-5537.16.15","url":null,"abstract":"This study aims to analyze if the set of wine companies from Encruzilhada do Sul can be considered as a Local Productive Arrangement (LPA). It is a productive sector where natural characteristics of the raw material, grape, are very relevant for the final product, wine, to be a quality and differentiated product in terms of market. Especially aspects of historic nature and geographical proximity were assessed. The qualitative method was adopted, with 12 interviewees – actors that interact directly or indirectly with the wine production in the city. From the interviews, factors that could contribute to the development and competitiveness of this arrangement were identified. Results suggest that though there is a set of actors that could contribute to the formation of an LPA, that would be willing to cooperate, it lacks an integrating agent, a local governance structure that would strength the institutions and make them interact to each other.","PeriodicalId":235704,"journal":{"name":"Desenvolve: Revista de Gestão do Unilasalle","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-03-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132439441","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
A GESTÃO DE NEGÓCIOS EM UMA EMPRESA ATACADISTA DO RIO DE JANEIRO: DESAFIOS PARA O CRESCIMENTO 里约热内卢DE JANEIRO批发公司的业务管理:增长的挑战
Desenvolve: Revista de Gestão do Unilasalle Pub Date : 2016-03-30 DOI: 10.18316/2316-5537.16.16
Ricardo Akihiro Toda, Saulo Barbará de Oliveira, Favio Akiyoshi Toda
{"title":"A GESTÃO DE NEGÓCIOS EM UMA EMPRESA ATACADISTA DO RIO DE JANEIRO: DESAFIOS PARA O CRESCIMENTO","authors":"Ricardo Akihiro Toda, Saulo Barbará de Oliveira, Favio Akiyoshi Toda","doi":"10.18316/2316-5537.16.16","DOIUrl":"https://doi.org/10.18316/2316-5537.16.16","url":null,"abstract":"This study was conducted in a medium-sized wholesale company in the state of Rio de Janeiro, where the main leaders are from Chinese origin. The company operates in the Brazilian market, especially in the trade of household articles, appliances and electronic appliances. The aim of the study was the development of a recommendation plan by an organizational diagnosis improving the performance of the purchasing department, based in Business Process Management (BPM). For this, we used qualitative, descriptive and a case study, based on semi-structured interviews with key managers from the company. Good sales and increasing revenue previously masked many problems of quality and productivity. The organizational diagnosis identified that the main reason was the lack of strategic planning and a model of management in organizational practice. With the evolution of the study, it was found that the adoption BPM and the professionalization of management would be good ways to achieve the goals, objectives and to improve organizational performance, the desired link between the strategies and the effectiveness of the desired results.","PeriodicalId":235704,"journal":{"name":"Desenvolve: Revista de Gestão do Unilasalle","volume":"39 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-03-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123470969","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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