COMPROMETIMENTO ORGANIZACIONAL DOS TRABALHADORES DO SETOR DE LOGÍSTICA DE UMA EMPRESA DO RAMO DO VAREJO

Abstract

In view of the competitive market today, it is important for companies counting on a work team committed, so that, seek for improvements in its management system and qualification of its services. This study aims to identify the level of organizational commitment of workers of the distribution center Logistics sector of a company retail branch located in the interior of Rio Grande do Sul. Therefore, we attempted to describe the profile of the workers and the main impairment of the features present in the team. The method followed exploratory, descriptive and quantitative, and data collection was through the application of a questionnaire divided into two parts, first with issues that sought to define the profile of the participants and the other one based on the Model of Three Components Meyer and Allen (1997). The analysis occurred through simple descriptive statistics. The results revealed that employees are engaged in the analyzed dimensions: affective, normative and instrumental, highlighting the commitment to affective dimension. It is suggested that further studies addressing involve different approaches and tools developed by other authors, since the topic is broad and complex.