Total Quality Management & Business Excellence最新文献_第7页

TQM practices and their impact on organisational performance: the case of India’s deming-award industries TQM实践及其对组织绩效的影响:以印度戴明奖行业为例

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2023-02-14 DOI: 10.1080/14783363.2023.2177148

Ankesh Mittal, Pardeep Gupta, Vimal Kumar, J. Antony, E. Cudney, S. Furterer

{"title":"TQM practices and their impact on organisational performance: the case of India’s deming-award industries","authors":"Ankesh Mittal, Pardeep Gupta, Vimal Kumar, J. Antony, E. Cudney, S. Furterer","doi":"10.1080/14783363.2023.2177148","DOIUrl":"https://doi.org/10.1080/14783363.2023.2177148","url":null,"abstract":"This paper focuses on different Total Quality Management (TQM) practices implemented by Deming-awarded Indian industries and examines the impact of commonly used TQM practices on organisational performance. In this study, organisational performance is taken as a function of satisfaction and business performance. The hypotheses and conceptual TQM framework were designed and formulated based on the perspectives of Deming-awarded Indian organisations. Data was collected from the Indian Deming awarded industries and analyzed using structural equation modelling. The findings show that all selected TQM practices directly and positively impact organisational performance. Satisfaction and business performance attained through TQM practices are positively linked with enhanced organisational performance. The study's findings provide valuable knowledge of the relationships between different TQM practices and organisational performance. The study findings will also aid other organisations in selecting TQM practices and establishing a suitable TQM framework.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":"53 1","pages":"1410 - 1437"},"PeriodicalIF":3.9,"publicationDate":"2023-02-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74119281","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 5

The role of dynamic capabilities for resilience in pursuing business continuity: an empirical study 弹性动态能力在追求业务连续性中的作用:实证研究

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2023-02-09 DOI: 10.1080/14783363.2023.2174427

Giacomo Buzzao, F. Rizzi

{"title":"The role of dynamic capabilities for resilience in pursuing business continuity: an empirical study","authors":"Giacomo Buzzao, F. Rizzi","doi":"10.1080/14783363.2023.2174427","DOIUrl":"https://doi.org/10.1080/14783363.2023.2174427","url":null,"abstract":"The unprecedented systemic disruptions that occurred in the last years are highlighting a structural lack of resilience in most organisations. In this context, there is an increasing scholars’ interest in understanding to what extent capabilities to anticipate, respond and thrive in unprecedented situations represent a strategic lever for business continuity management in most sectors of activity. To contribute to this debate, this research adopts a dynamic capabilities perspective to investigate the specific capabilities that organisations build in the pursuit of business continuity. Based on multi-sectoral primary data collected in 2021 from HR professionals of 419 organisations operating in Italy, the outcomes of our quantitative study show that the business continuity requirements expressed by ISO22301 are perceived as interrelated and indivisible. Furthermore, our results suggest that the ambition to fulfil the business continuity requirements depends on the organisational capabilities to improvise and coordinate the use of its assets (i.e. people, technologies, premises, information) in the face of disruptions. Besides the managerial implications concerning how to build favourable organisational conditions to reduce the vulnerability to external risks, the research contributes to the literature by building new measurement scales to assess business continuity and disentangling the rationale behind the related dynamic capabilities framework.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":"148 1","pages":"1353 - 1385"},"PeriodicalIF":3.9,"publicationDate":"2023-02-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73140829","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

Understanding vocational passion and learning goal orientation: workplace training and learning implications 了解职业热情与学习目标导向:职场培训与学习意涵

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2023-02-01 DOI: 10.1080/14783363.2023.2168531

Kuang-Jung Chen, Chou-Kang Chiu, Chu‐Mei Liu, Chieh-Peng Lin, Nyan-myau Lyau

引用次数: 1

Exploring driver and user perspectives of service quality in sharing economy transport platforms 探索共享经济交通平台服务质量的驱动者和用户视角

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2023-02-01 DOI: 10.1080/14783363.2023.2169123

Natalia Amat-Lefort, F. Marimon, M. Mas-Machuca

{"title":"Exploring driver and user perspectives of service quality in sharing economy transport platforms","authors":"Natalia Amat-Lefort, F. Marimon, M. Mas-Machuca","doi":"10.1080/14783363.2023.2169123","DOIUrl":"https://doi.org/10.1080/14783363.2023.2169123","url":null,"abstract":"With the rise of the sharing economy, companies such as Uber have emerged as an alternative to traditional transport methods. Digital sharing economy platforms enable the encounter of two types of ‘users’: peer providers (i.e. drivers) and travellers (commonly referred as users). To acknowledge the needs of both the user and the provider, we must understand their perceptions of service quality (SQ) in this new context. However, existing research about SQ in platform-based transport focuses only on the users’ perspective. Given that peer providers are an essential part of peer-to-peer transport services, this exploratory study aims to capture the perceptions of SQ from the perspective of users and drivers. Relying on service quality theory, two quality assessment scales are designed for the users and the providers, respectively. Based on the data obtained from 646 users and drivers, Structural Equation Modelling (SEM) is used to validate the proposed scales. This study contributes to the literature of quality management in the sharing economy and provides valuable insights for platform managers.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":"20 1","pages":"1315 - 1333"},"PeriodicalIF":3.9,"publicationDate":"2023-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76499044","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation 包装企业对质量4.0的准备度评估:一项实证调查

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2023-01-29 DOI: 10.1080/14783363.2023.2170223

Maryam Zulfiqar, J. Antony, V. Swarnakar, M. Sony, Raja Jayaraman, Olivia McDermott

{"title":"A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation","authors":"Maryam Zulfiqar, J. Antony, V. Swarnakar, M. Sony, Raja Jayaraman, Olivia McDermott","doi":"10.1080/14783363.2023.2170223","DOIUrl":"https://doi.org/10.1080/14783363.2023.2170223","url":null,"abstract":"Quality 4.0 is the new paradigm in the field of quality management, due to the advent of technological advancement and digital transformation of many organizations. The field of Quality 4.0 is still in its nascent stage, and there is no self-assessment tool to assess whether an organization is ready or not in implementing Quality 4.0. This study uses a five-phase approach to develop a Quality 4.0 readiness self-assessment tool. Phase 1 of the study was devoted to a literature review to identify the readiness factors and sub-factors. In Phase 2 experts’ opinions sought sure that none of the readiness factors are missed out in our research. Phase 3 was devoted to questionnaire development. Phase 4 was devoted to data collection. In this phase, we identified 6 packaging companies that were willing to participate in the research. Phase 5 was devoted to data analysis and readiness assessment for each of the factors and sub-factors across the participating organizations. The readiness factors identified in the study were: top management commitment and support, leadership, organizational culture, employee competency, and ISO QMS Standard in place. Further, a methodology was developed to classify the participating organizations into five different quality readiness assessment levels.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":"9 1","pages":"1334 - 1352"},"PeriodicalIF":3.9,"publicationDate":"2023-01-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88635998","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 5

Exploring emotional regulation and team politics in teams: team learning and educational practices 探究团队中的情绪调节与团队政治:团队学习与教育实践

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2023-01-16 DOI: 10.1080/14783363.2022.2157712

Chou-Kang Chiu, Chieh-Peng Lin, Tian-Yu Lung

引用次数: 0

Sources of information on sustainable innovation: a citation-based systematic literature review and content analysis 可持续创新的信息来源:基于引文的系统文献综述与内容分析

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2023-01-11 DOI: 10.1080/14783363.2022.2157713

Amjad Naveed, A. Zhuparova, N. Ahmad, Reza FathollahZadeh Aghdam

{"title":"Sources of information on sustainable innovation: a citation-based systematic literature review and content analysis","authors":"Amjad Naveed, A. Zhuparova, N. Ahmad, Reza FathollahZadeh Aghdam","doi":"10.1080/14783363.2022.2157713","DOIUrl":"https://doi.org/10.1080/14783363.2022.2157713","url":null,"abstract":"Sustainable innovation practice is an important step to survive globally in a competitive environment for an economy or business commuity. This study aimed to provide comprehensive insights into sustainable innovation research. To this end, we conducted a citation-based systematic literature review (SLR) to identify evolving trends in sustainable innovation research. We reviewed 747 articles from the major database from 1998 to 2019 to identify an influential journals, authors, articles and trends of keywords. We also performed content analysis (CA) of the most influential articles to identify research attributes, such as sustainable innovation concepts, unit of analysis, data, method, and research themes. We synthesised and interpreted the results of both the SLR and CA to formulate future research directions. The paper reveals that out of various themes, the sustainable business model (SBM) has been the most focused area within the top-100 most influential paper, implying that the SBM is a critical challenge for sustainable innovation practices and quality management. Such a finding is useful for future researchers to understand current trends and explore existing gaps in sustainable innovation research.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":"2 1","pages":"1126 - 1151"},"PeriodicalIF":3.9,"publicationDate":"2023-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75231199","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

Sharing economy platforms as mainstream: balancing pro-social and economic tensions 共享经济平台成为主流:平衡亲社会和经济的紧张关系

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2023-01-03 DOI: 10.1080/14783363.2022.2159366

Hugo Guyader, L. Olsson, M. Friman

引用次数: 0

Dual quality and limits to international adaptation of product quality: development of a conceptual framework and research agenda 产品质量的双重质量和国际适应的限制:概念框架和研究议程的发展

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2022-12-31 DOI: 10.1080/14783363.2022.2158804

Colamatteo Annarita, Cassia Fabio, Sansone Marcello

{"title":"Dual quality and limits to international adaptation of product quality: development of a conceptual framework and research agenda","authors":"Colamatteo Annarita, Cassia Fabio, Sansone Marcello","doi":"10.1080/14783363.2022.2158804","DOIUrl":"https://doi.org/10.1080/14783363.2022.2158804","url":null,"abstract":"In recent years, consumers and public authorities in Europe have shown growing attention to dual quality, a term that refers to the sale across European countries of seemingly identical products that have different compositions and levels of quality. This phenomenon has raised consumer protection concerns and requires reflection on the ethical limits of local adaptation of firms’ international marketing strategies. However, a lack of academic research on this topic remains. The present work addresses this gap and develops a conceptual framework that integrates prior research on consumer perceptions of and reactions to product quality and studies the standardisation – adaptation dilemma inherent in firms’ international marketing strategies. The arguments presented here result in the development of a framework that comprises five stages: firms’ real motivations for employing dual quality, dual-quality implementation, consumer awareness of dual quality, perceived acceptability of dual quality and consumer reactions to dual quality. Drawing on this framework, a rich research agenda is proposed to guide future studies and provide policymakers with new insights to help them evaluate whether or not to intervene to protect consumers.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":"45 1","pages":"1243 - 1256"},"PeriodicalIF":3.9,"publicationDate":"2022-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87134109","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The mediating role of organizational excellence between quality management practices and sustainable performance 组织卓越在质量管理实践和可持续绩效之间的中介作用

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2022-12-31 DOI: 10.1080/14783363.2022.2158803

Diekola Akanmu, M. G. Hassan, Mohammad Said Ibrahim Alshuaibi, Ahmad Said Ibrahim Alshuaibi, Bahtiar Mohamad, Adilah Othman

{"title":"The mediating role of organizational excellence between quality management practices and sustainable performance","authors":"Diekola Akanmu, M. G. Hassan, Mohammad Said Ibrahim Alshuaibi, Ahmad Said Ibrahim Alshuaibi, Bahtiar Mohamad, Adilah Othman","doi":"10.1080/14783363.2022.2158803","DOIUrl":"https://doi.org/10.1080/14783363.2022.2158803","url":null,"abstract":"The inconsistent relationships in the previous research studies related to quality management practices and sustainability have initiated the purpose of this study. Further investigation is prompted to understand better the effects of other intervening variables to explain the nature of the relationship. Therefore, this study investigated the mediating roles of organizational excellence on the relationship between quality management practices (QMP) and sustainability. The QMP considered in this study are human resources management (HRM), service design (SD), information and analysis (IA), benchmarking (BM) and management leadership (ML) with the respective relationship with sustainable performance while being mediated by organizational excellence. A questionnaire survey was administered to 303 companies of Malaysian food and beverage and the returned questionnaires were analyzed using PLS-SEM. The results revealed that organizational excellence is a significant mediator of the relationships between ML, SD, HRM and sustainability. The developed framework from this study can be employed by policy and decision-makers to forecast and provide insights into the economy. Managers in the industry should consider the importance of this model when implementing any practice in the future. For future research, it is recommended that a longitudinal study is carried out to evaluate the impact of TQM and organizational excellence on SP.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":"47 1","pages":"1217 - 1242"},"PeriodicalIF":3.9,"publicationDate":"2022-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83686425","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4