TQM practices and their impact on organisational performance: the case of India’s deming-award industries

IF 3.6 4区管理学 Q2 MANAGEMENT

Total Quality Management & Business Excellence Pub Date : 2023-02-14 DOI:10.1080/14783363.2023.2177148

Ankesh Mittal, Pardeep Gupta, Vimal Kumar, J. Antony, E. Cudney, S. Furterer

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引用次数: 5

Abstract

This paper focuses on different Total Quality Management (TQM) practices implemented by Deming-awarded Indian industries and examines the impact of commonly used TQM practices on organisational performance. In this study, organisational performance is taken as a function of satisfaction and business performance. The hypotheses and conceptual TQM framework were designed and formulated based on the perspectives of Deming-awarded Indian organisations. Data was collected from the Indian Deming awarded industries and analyzed using structural equation modelling. The findings show that all selected TQM practices directly and positively impact organisational performance. Satisfaction and business performance attained through TQM practices are positively linked with enhanced organisational performance. The study's findings provide valuable knowledge of the relationships between different TQM practices and organisational performance. The study findings will also aid other organisations in selecting TQM practices and establishing a suitable TQM framework.

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TQM实践及其对组织绩效的影响:以印度戴明奖行业为例

本文的重点是不同的全面质量管理(TQM)实践实施戴明奖印度行业和检查常用的TQM实践对组织绩效的影响。在本研究中，组织绩效被视为满意度和企业绩效的函数。假设和概念TQM框架是基于戴明奖印度组织的观点设计和制定的。数据是从印度戴明获奖行业收集的，并使用结构方程模型进行分析。研究结果表明，所有选择的TQM实践都直接和积极地影响组织绩效。通过全面质量管理实践获得的满意度和业务绩效与提高组织绩效呈正相关。该研究的发现为不同的TQM实践与组织绩效之间的关系提供了宝贵的知识。研究结果亦有助其他机构选择全面质量管理的做法及建立合适的全面质量管理架构。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Total Quality Management & Business Excellence MANAGEMENT-

CiteScore

8.90

自引率

12.80%

发文量

期刊介绍： Total Quality Management & Business Excellence is an international journal which sets out to stimulate thought and research in all aspects of total quality management and to provide a natural forum for discussion and dissemination of research results. The journal is designed to encourage interest in all matters relating to total quality management and is intended to appeal to both the academic and professional community working in this area. Total Quality Management & Business Excellence is the culture of an organization committed to customer satisfaction through continuous improvement. This culture varies both from one country to another and between different industries, but has certain essential principles which can be implemented to secure greater market share, increased profits and reduced costs. The journal provides up-to-date research, consultancy work and case studies right across the whole field including quality culture, quality strategy, quality systems, tools and techniques of total quality management and the implementation in both the manufacturing and service sectors. No topics relating to total quality management are excluded from consideration in order to develop business excellence.