组织卓越在质量管理实践和可持续绩效之间的中介作用

IF 3.6 4区管理学 Q2 MANAGEMENT

Total Quality Management & Business Excellence Pub Date : 2022-12-31 DOI:10.1080/14783363.2022.2158803

Diekola Akanmu, M. G. Hassan, Mohammad Said Ibrahim Alshuaibi, Ahmad Said Ibrahim Alshuaibi, Bahtiar Mohamad, Adilah Othman

{"title":"组织卓越在质量管理实践和可持续绩效之间的中介作用","authors":"Diekola Akanmu, M. G. Hassan, Mohammad Said Ibrahim Alshuaibi, Ahmad Said Ibrahim Alshuaibi, Bahtiar Mohamad, Adilah Othman","doi":"10.1080/14783363.2022.2158803","DOIUrl":null,"url":null,"abstract":"The inconsistent relationships in the previous research studies related to quality management practices and sustainability have initiated the purpose of this study. Further investigation is prompted to understand better the effects of other intervening variables to explain the nature of the relationship. Therefore, this study investigated the mediating roles of organizational excellence on the relationship between quality management practices (QMP) and sustainability. The QMP considered in this study are human resources management (HRM), service design (SD), information and analysis (IA), benchmarking (BM) and management leadership (ML) with the respective relationship with sustainable performance while being mediated by organizational excellence. A questionnaire survey was administered to 303 companies of Malaysian food and beverage and the returned questionnaires were analyzed using PLS-SEM. The results revealed that organizational excellence is a significant mediator of the relationships between ML, SD, HRM and sustainability. The developed framework from this study can be employed by policy and decision-makers to forecast and provide insights into the economy. Managers in the industry should consider the importance of this model when implementing any practice in the future. For future research, it is recommended that a longitudinal study is carried out to evaluate the impact of TQM and organizational excellence on SP.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":"47 1","pages":"1217 - 1242"},"PeriodicalIF":3.6000,"publicationDate":"2022-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"4","resultStr":"{\"title\":\"The mediating role of organizational excellence between quality management practices and sustainable performance\",\"authors\":\"Diekola Akanmu, M. G. Hassan, Mohammad Said Ibrahim Alshuaibi, Ahmad Said Ibrahim Alshuaibi, Bahtiar Mohamad, Adilah Othman\",\"doi\":\"10.1080/14783363.2022.2158803\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"The inconsistent relationships in the previous research studies related to quality management practices and sustainability have initiated the purpose of this study. Further investigation is prompted to understand better the effects of other intervening variables to explain the nature of the relationship. Therefore, this study investigated the mediating roles of organizational excellence on the relationship between quality management practices (QMP) and sustainability. The QMP considered in this study are human resources management (HRM), service design (SD), information and analysis (IA), benchmarking (BM) and management leadership (ML) with the respective relationship with sustainable performance while being mediated by organizational excellence. A questionnaire survey was administered to 303 companies of Malaysian food and beverage and the returned questionnaires were analyzed using PLS-SEM. The results revealed that organizational excellence is a significant mediator of the relationships between ML, SD, HRM and sustainability. The developed framework from this study can be employed by policy and decision-makers to forecast and provide insights into the economy. Managers in the industry should consider the importance of this model when implementing any practice in the future. For future research, it is recommended that a longitudinal study is carried out to evaluate the impact of TQM and organizational excellence on SP.\",\"PeriodicalId\":23149,\"journal\":{\"name\":\"Total Quality Management & Business Excellence\",\"volume\":\"47 1\",\"pages\":\"1217 - 1242\"},\"PeriodicalIF\":3.6000,\"publicationDate\":\"2022-12-31\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"4\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Total Quality Management & Business Excellence\",\"FirstCategoryId\":\"91\",\"ListUrlMain\":\"https://doi.org/10.1080/14783363.2022.2158803\",\"RegionNum\":4,\"RegionCategory\":\"管理学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q2\",\"JCRName\":\"MANAGEMENT\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Total Quality Management & Business Excellence","FirstCategoryId":"91","ListUrlMain":"https://doi.org/10.1080/14783363.2022.2158803","RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"MANAGEMENT","Score":null,"Total":0}

引用次数: 4

摘要

以往有关质量管理实践与可持续性研究的不一致关系，引发了本研究的目的。进一步的调查是为了更好地理解其他干预变量的影响，以解释这种关系的本质。因此，本研究探讨了组织卓越在质量管理实践(QMP)与可持续性关系中的中介作用。本研究考虑的QMP是人力资源管理(HRM)、服务设计(SD)、信息与分析(IA)、基准管理(BM)和管理领导(ML)，它们分别与可持续绩效有关系，并以组织卓越为中介。对303家马来西亚食品和饮料公司进行问卷调查，并使用PLS-SEM对返回的问卷进行分析。结果表明，组织卓越性是机器学习、可持续发展、人力资源管理和可持续发展之间关系的显著中介。从这项研究中开发的框架可以被政策和决策者用来预测和提供对经济的见解。该行业的管理人员在将来实施任何实践时都应该考虑这个模型的重要性。对于未来的研究，建议进行纵向研究来评估TQM和组织卓越对SP的影响。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

查看原文本刊更多论文

The mediating role of organizational excellence between quality management practices and sustainable performance

The inconsistent relationships in the previous research studies related to quality management practices and sustainability have initiated the purpose of this study. Further investigation is prompted to understand better the effects of other intervening variables to explain the nature of the relationship. Therefore, this study investigated the mediating roles of organizational excellence on the relationship between quality management practices (QMP) and sustainability. The QMP considered in this study are human resources management (HRM), service design (SD), information and analysis (IA), benchmarking (BM) and management leadership (ML) with the respective relationship with sustainable performance while being mediated by organizational excellence. A questionnaire survey was administered to 303 companies of Malaysian food and beverage and the returned questionnaires were analyzed using PLS-SEM. The results revealed that organizational excellence is a significant mediator of the relationships between ML, SD, HRM and sustainability. The developed framework from this study can be employed by policy and decision-makers to forecast and provide insights into the economy. Managers in the industry should consider the importance of this model when implementing any practice in the future. For future research, it is recommended that a longitudinal study is carried out to evaluate the impact of TQM and organizational excellence on SP.

求助全文

通过发布文献求助，成功后即可免费获取论文全文。去求助

来源期刊

Total Quality Management & Business Excellence MANAGEMENT-

CiteScore

8.90

自引率

12.80%

发文量

期刊介绍： Total Quality Management & Business Excellence is an international journal which sets out to stimulate thought and research in all aspects of total quality management and to provide a natural forum for discussion and dissemination of research results. The journal is designed to encourage interest in all matters relating to total quality management and is intended to appeal to both the academic and professional community working in this area. Total Quality Management & Business Excellence is the culture of an organization committed to customer satisfaction through continuous improvement. This culture varies both from one country to another and between different industries, but has certain essential principles which can be implemented to secure greater market share, increased profits and reduced costs. The journal provides up-to-date research, consultancy work and case studies right across the whole field including quality culture, quality strategy, quality systems, tools and techniques of total quality management and the implementation in both the manufacturing and service sectors. No topics relating to total quality management are excluded from consideration in order to develop business excellence.