2014 11th International Conference on Service Systems and Service Management (ICSSSM)最新文献

Exploring the strategy of controlling software piracy based on prospect theory 基于前景理论的软件盗版控制策略探讨

2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-11-03 DOI: 10.1109/ICSSSM.2014.6943357

Xu-dong Lin, Lin Cheng, Lijun Ma

引用次数: 1

The paradigm of servitization in mill roll maker 轧机轧辊制造企业服务化的范例

2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-11-03 DOI: 10.1109/ICSSSM.2014.6943405

Jing Wang, Meina Zhao

{"title":"The paradigm of servitization in mill roll maker","authors":"Jing Wang, Meina Zhao","doi":"10.1109/ICSSSM.2014.6943405","DOIUrl":"https://doi.org/10.1109/ICSSSM.2014.6943405","url":null,"abstract":"The competition in Chinese manufacture has intensified in recent years, partly due to the economic transition and the international competitiveness improvement. To cope with this challenge, it is important for Chinese manufacture to provide service provision which is conceptualized as servitization. The servitization of manufacture is responded by innovating and creating products and services that meet customers' needs. This paper provide a perspective on the nature of service infusion in manufacturing companies based on a case analysis in the context of a solution for Sinosteel Xingtai Machinery & Mill Roll Co., Ltd. A new paradigm of servitization that has the potential to minimize the price competition of mill roll industry is emerging. The mill roll maker has implemented the new servitization paradigm called “function pricing” which realized the transformation for service supplier. The servitization of the mill roll maker shows the innovation capabilities of the transition from selling products to selling integrated products and services. This case presents that the company with significant manufacturing capabilities possesses the advantage of integration between manufacturing and service. The main finding is that the successful servitization of manufacturing requires advanced technology, human resources and organization layouts, in order to get economic benefits. The mill roll maker benefits for the innovation, encouraging the optimum development of the enterprise. Therefore, the transformation of manufacturing is a concept of significant potential value, providing routes for them to exploit higher value business activities.","PeriodicalId":206364,"journal":{"name":"2014 11th International Conference on Service Systems and Service Management (ICSSSM)","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-11-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122067593","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Research on catering supply chain mode under the core of supply chain integrator 供应链集成商为核心的餐饮供应链模式研究

2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-08-11 DOI: 10.1109/ICSSSM.2014.6874147

Wu Ke-xin, Zhang Ke-ming, Mu Dong, Song Bo-hui

引用次数: 1

Listed companies' choice of earnings management strategies 上市公司盈余管理策略的选择

2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-08-11 DOI: 10.1109/ICSSSM.2014.6874070

Hu Nan-wei, Zheng Lu-lu

引用次数: 0

Price and guaranteed delivery time competition/cooperation in a duopoly 价格和保证交货期双寡头竞争/合作

2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6943382

Liu Xiaopan, W. Jianjun, Zhang Binghang, Zou Zongbao

{"title":"Price and guaranteed delivery time competition/cooperation in a duopoly","authors":"Liu Xiaopan, W. Jianjun, Zhang Binghang, Zou Zongbao","doi":"10.1109/ICSSSM.2014.6943382","DOIUrl":"https://doi.org/10.1109/ICSSSM.2014.6943382","url":null,"abstract":"In this paper, we explore the competition and cooperation in a duopoly setting where two facilities dominant control over a market. The demand faced by each facility is not only sensitive to its own retail price and guaranteed delivery time, but also to the differences between the two prices and guaranteed delivery times. We extend the works in the literature by considering competition and cooperation in duopoly. We analyze three different competition scenarios where the two facilities compete exclusively on retail prices, exclusively on guaranteed delivery times and both on retail prices and guaranteed delivery times, and three different cooperation scenarios where they cooperate exclusively on retail prices, exclusively on guaranteed delivery times, and both on retail prices and guaranteed delivery times. Research results reveal that the competition on retail prices for given guaranteed delivery times is as same as the Bertrand game, reaching to the Nash-Bertrand equilibrium, the equilibrium guaranteed delivery time of each facility for given retail prices only depends on its own retail price, and when price is a decision variable, the gross profits of the facilities increase significantly via coordinating retail prices.","PeriodicalId":206364,"journal":{"name":"2014 11th International Conference on Service Systems and Service Management (ICSSSM)","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124459303","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

A simulated annealing based heuristic for the multi-source single-path multi-commodity network flow problem 多源单路径多商品网络流问题的模拟退火启发式算法

2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6874123

Kai Wei, Xiangyong Li, Shaochong Lin, Chongfang Yue, Shuqin Li

引用次数: 3

Optimal service policy in the presence of demand referral and online word-of-mouth 需求推荐和网络口碑下的最优服务策略

2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6874047

Yuan-Gao Chen, Zhou-Jing Wang

引用次数: 0

Compensations in weak renegotiation proof equilibria 弱重协商证明均衡中的补偿

2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6943391

Yuankan Huang, T. Inohara

引用次数: 1

Empirical research on the relationship between commercial bank service innovation and customer satisfaction based on the customer participation 基于客户参与的商业银行服务创新与客户满意度关系实证研究

2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6943376

Yuan-xiang Jia, Hong-lian Guo

{"title":"Empirical research on the relationship between commercial bank service innovation and customer satisfaction based on the customer participation","authors":"Yuan-xiang Jia, Hong-lian Guo","doi":"10.1109/ICSSSM.2014.6943376","DOIUrl":"https://doi.org/10.1109/ICSSSM.2014.6943376","url":null,"abstract":"The role of commercial bank service innovation in the development of economic is increasingly expanding. And the fundamental purpose of service innovation is to meet the customers' basic needs and stimulate the potential demands by creating new services, so the relationship between service innovation and customer satisfaction under this background is particularly significant. Firstly, on the basis of the dimensions of customer participation and service innovation, I put forward 19 hypotheses and establish the model of the relationship between commercial bank service innovation and customer satisfaction based on the customer participation. Then under the background of commercial banks in China, according to the dimensions I select 23 measure indexes to make the questionnaire survey. This article is mainly aiming at the bank customers for questionnaires, and analyzes systematically and verifies the model based on the data obtained by using factor, correlation and multiple linear regression analysis. Finally, the related decision-making recommendations for the current situation of commercial banks are drawn.","PeriodicalId":206364,"journal":{"name":"2014 11th International Conference on Service Systems and Service Management (ICSSSM)","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126784412","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Efficiency and equity of redistribution of toll revenue with user heterogeneity 考虑用户异质性的收费收入再分配效率与公平性

2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6874097

Shu-Xian Xu, Tian-Liang Liu, Haijun Huang

引用次数: 3