2014 11th International Conference on Service Systems and Service Management (ICSSSM)最新文献_第2页

Analysis on influencing factors of coal price in China 中国煤炭价格影响因素分析

2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6943361

Zheng Kai, Cai Yun, Sun-Kyung Yi

引用次数: 1

Channel coordination in logistics service supply chain under service integrator's fairness concerns 服务集成商公平考量下的物流服务供应链渠道协调

2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6943380

Wang Ning-ning, Zhang Ya-jiao, Wang Xiao-huan, Fan Zhi-ping

引用次数: 1

How to improve the customer loyalty in the cosmetics industry 如何提高化妆品行业的顾客忠诚度

2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6874105

Tsung-ju Yang, Chun-Hung Liu

{"title":"How to improve the customer loyalty in the cosmetics industry","authors":"Tsung-ju Yang, Chun-Hung Liu","doi":"10.1109/ICSSSM.2014.6874105","DOIUrl":"https://doi.org/10.1109/ICSSSM.2014.6874105","url":null,"abstract":"In recent years, the market of the cosmetics industry is growing in the world. The cosmetics companies are constantly develop and marketing many cosmetics products for the consumers' demand. The competition in the cosmetics industry is increasing. However, the products knowledge of many cosmetics consumers was limited. How to obtain and maintain customer loyalty becomes an important challenge to the cosmetics industry. To understand the decision-making process of consumers will help the cosmetics companies to improve the customer relationships successfully and maintain their competitive advantage. Therefore, the study is to investigate the consumers' decision-making process from the important factor of brand, product, services and customer relationship management. The researchers establish a framework to study the relationship among brand image, product quality, service quality, relationship quality, and customer loyalty in cosmetics industry. The researchers use questionnaires method and use SPSS and AMOS statistical software to analysis the samples of the cosmetics consumers. The empirical results show that: first, brand image of the cosmetics positively impacts on both customer perceived product quality and service quality. Second, customer perceived product quality and service quality both positively impact on customers' relationship quality. Third, the customers' relationship quality has a positive effect on customer loyalty. The results show that the brand image of cosmetics helps to improve the customer perceived product quality, service quality and relationship quality, and then impact on customer loyalty. Therefore, improving brand image, product quality, service quality and relationship quality would improve customer loyalty in the cosmetics industry. The effects of antecedent variables on customer loyalty are different; therefore, understanding the decision-making process of customers' will help the cosmetics companies to manage customer relationship efficiently.","PeriodicalId":206364,"journal":{"name":"2014 11th International Conference on Service Systems and Service Management (ICSSSM)","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122083318","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

An approach to prioritize quality dimensions of IT enabled small service firms: A study of Indian SMEs 一种优先考虑IT支持的小型服务公司质量维度的方法:对印度中小企业的研究

2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6874024

Rana Basu, P. Bhola

{"title":"An approach to prioritize quality dimensions of IT enabled small service firms: A study of Indian SMEs","authors":"Rana Basu, P. Bhola","doi":"10.1109/ICSSSM.2014.6874024","DOIUrl":"https://doi.org/10.1109/ICSSSM.2014.6874024","url":null,"abstract":"In today's globally competitive market it is important to adopt quality management principles not only for making profits but also for survival. In India small and midsized enterprises dictate market in terms of sheer number of organizations characterized by dynamics of entrepreneurial fortitude while suffered failure due to poor service quality. With rise of e-business introduced by ICT, service delivery of enterprises grew. However it is seen in practice that many IT projects have suffered missed deadlines, budget overruns, and unsatisfactory quality or unmet performances whereby organizations often go through frustrations and may have serious impact on their operations. In response to the context it is vital for small firms to adopt effective quality orientation approach. Taking scenario into consideration there is a need for deeper investigation to identify context specific dimensions of quality attributes pertaining to IT enabled Indian small service firms. This paper thus attempts to identify and prioritize quality management dimensions based on comprehensive compilation and subsequent analysis of literature followed by data collection and in-depth interview. Further, TOPSIS as multi criteria decision making technique has been deployed to prioritize the same. Paper provide rich conjectural understanding of antecedents to service ventures and start-up survivals which can provide entrepreneurial insights to service managers as well as entrepreneurs who can better apportion their scarce resources to build quality and scalability in an efficient and effective manner.","PeriodicalId":206364,"journal":{"name":"2014 11th International Conference on Service Systems and Service Management (ICSSSM)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129840788","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Procurement under incomplete information about the supply disruption 关于供应中断的不完全信息下的采购

2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6943379

Jie Xiang

{"title":"Procurement under incomplete information about the supply disruption","authors":"Jie Xiang","doi":"10.1109/ICSSSM.2014.6943379","DOIUrl":"https://doi.org/10.1109/ICSSSM.2014.6943379","url":null,"abstract":"In the past decade, disasters such as earthquakes, hurricanes, terrorist attacks and snowstorms happened frequently around the world, which greatly increased the risk of supply disruption. Meanwhile, the wide spread of outsourcing intensify this kind of risk. How to ensure the sustainability of supply has attracted extensive interesting from industry and academy, and numerous literature appeared. In this paper, we study the supply disruption management problem under incomplete information on disruption probability. Specifically, a manufacturer wants to buy a material facing a set of unreliable suppliers with the private information on the disruption probability of is information for every supplier. How to incentive the suppliers reveal their disruption is an important problem for the manufacturer to make a good purchase decision. A two-stage auction mechanism is designed to address this problem. In the first stage, each potential supplier bids a unit penalty if he can't deliver the order quantity. At the second stage, the manufacturer chooses the winners and places an order to the winners based on the unit penalty costs bid by the suppliers. We show that the mechanism can help the manufacturer get the suppliers' disruption information and make a right purchase decision under incomplete disruption information. Furthermore, we extend the model to the case including a spot market.","PeriodicalId":206364,"journal":{"name":"2014 11th International Conference on Service Systems and Service Management (ICSSSM)","volume":"157 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123365386","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

A mixed projects and securities portfolio selection and adjustment model 一个混合项目与证券组合的选择与调整模型

2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6874075

Xiao-Bo Huang, Yaqin Zhou

引用次数: 0

The impact of authentic leadership on employees' work engagement: A multilevel study in Chinese hospitality industry 真实型领导对员工工作投入的影响:基于中国酒店业的多层次研究

2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6874129

Fang Liu, S. He, Yuling Tang, Xinfang Liu

引用次数: 10

Service quality of online shops and express impact on customer satisfaction — Under E-commerce environment 电子商务环境下网上商店的服务质量及其对顾客满意度的影响

2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6874099

Liu Xiao-ping, Liu Mei-lu

引用次数: 5

The impact of government policies and market dynamics on new product performance in China 政府政策和市场动态对中国新产品性能的影响

2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6943402

Jinsong Huang, Chongqing Yang

引用次数: 1

Pricing strategy for perishable food considering consumer's fairness perception 考虑消费者公平感知的易腐食品定价策略

2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6874114

Xiaohuan Wang, Li Hai, Zhi-Ping Fan

{"title":"Pricing strategy for perishable food considering consumer's fairness perception","authors":"Xiaohuan Wang, Li Hai, Zhi-Ping Fan","doi":"10.1109/ICSSSM.2014.6874114","DOIUrl":"https://doi.org/10.1109/ICSSSM.2014.6874114","url":null,"abstract":"The purpose of this study is to develop a multi-period pricing strategy for perishable food under the consideration of consumers' fairness perception. Perishable food refers to food whose value are decreasing with time goes by, and might become even negative in some circumstance. Many companies and researchers realized that perishable food pricing is of great importance that would influence not only the direct revenues but also the consumers' satisfaction and retention in the long run, in addition to avoid extravagance. This paper comes up with a theoretical model and three hypotheses on the basis of food freshness and inventory availability. A laboratory experiment is designed and conducted within human subjects to justify the feasibility and effectiveness of the proposed theoretical model and the hypothesis. The experiment results justified: first, if the retailer adopted differential pricing strategy on the basis of the deteriorating rate and inventory availability, and set reasonable amplitude of price change, the consumers' price fairness perception in different selling seasons can be ensured; second, with the declining of perishable food's freshness and inventory availability, the higher average perception utilities and purchasing behaviors of consumers appears in different selling seasons towards the products with different values. The findings suggest that food retailers can enhance consumer satisfaction by offering a differential pricing strategy, and adopting step by step discounts performs better than the unchangeable fixed retail price. The findings in this study are significant since they serve as the first step in measuring discriminatory pricing and prove that it is feasible and workable in real life perishable food pricing context, and also provide better trade-offs between consumers' fairness perception and retailer's revenue in the long run.","PeriodicalId":206364,"journal":{"name":"2014 11th International Conference on Service Systems and Service Management (ICSSSM)","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126395815","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0