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2014 11th International Conference on Service Systems and Service Management (ICSSSM)最新文献

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The impact of enterprise information technology construction on enterprise cost 企业信息化建设对企业成本的影响
2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6943335
Tan Zhanglu, Zhou Wenwen
{"title":"The impact of enterprise information technology construction on enterprise cost","authors":"Tan Zhanglu, Zhou Wenwen","doi":"10.1109/ICSSSM.2014.6943335","DOIUrl":"https://doi.org/10.1109/ICSSSM.2014.6943335","url":null,"abstract":"This paper mainly described that reasonable level of enterprise information technology construction can reduce the cost effectively by establishment of model. It not only analyzed the model but also described the impact of enterprise information technology level on the human resource cost, transaction cost and management cost. Finally, it analyzed of the situation of the domestic enterprise information technology construction and gave advice. It will has important theoretical and practical significance to the modern enterprise development and management of information technology.","PeriodicalId":206364,"journal":{"name":"2014 11th International Conference on Service Systems and Service Management (ICSSSM)","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131471234","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Research on evaluation system of social media's advertising effect from the air traveller's perspective 基于航空旅客视角的社交媒体广告效果评价体系研究
2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6874029
Guihong Zhao, Fang Yu
{"title":"Research on evaluation system of social media's advertising effect from the air traveller's perspective","authors":"Guihong Zhao, Fang Yu","doi":"10.1109/ICSSSM.2014.6874029","DOIUrl":"https://doi.org/10.1109/ICSSSM.2014.6874029","url":null,"abstract":"Nowerdays, a lot of Chinese airlines not only use Micro blog, Wechat, Renren and other social media as a propagation platform for advertising, but also for product and brand promotion. This phenomomon is more and more popullar. Based on this fact, this paper analyses the social media's advertising effect, and establishes the evaluation indicator system. With investigation, the paper has taken a result of air travelers' evaluation of social media's advertising effect. We hope this study could provide theoretical basis for airlines when they take advantage of social media.","PeriodicalId":206364,"journal":{"name":"2014 11th International Conference on Service Systems and Service Management (ICSSSM)","volume":"84 1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131760875","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
False reputation in online transactions: An empirical study 网络交易中的虚假信誉:实证研究
2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6874108
Yutian Zhang, Ying Wang, Qing-na Chang, Xinhui Yi
{"title":"False reputation in online transactions: An empirical study","authors":"Yutian Zhang, Ying Wang, Qing-na Chang, Xinhui Yi","doi":"10.1109/ICSSSM.2014.6874108","DOIUrl":"https://doi.org/10.1109/ICSSSM.2014.6874108","url":null,"abstract":"Due to the increasing importance of trust in online transactions, the seller reputation system has become a widely used method for creating trust among the transactors and providing incentives for good behaviors in online transactions. A robust reputation system is considered crucial for building a better marketplace for various types of e-commerce. However, false reputation seriously affect the effectiveness of online reputation systems. The purpose of this paper is to explore the causes of false reputation in online transactions through an empirical study. A set of hypotheses are proposed, concerning possible causes for the false reputation creation. Methodology based on data mining techniques is presented to check the validity of the hypotheses. Sales data of women's clothes from TaoBao is used for our case study. Our results indicate several possible problems in terms of the rating system, which may lead to the creation of false reputation.","PeriodicalId":206364,"journal":{"name":"2014 11th International Conference on Service Systems and Service Management (ICSSSM)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129378484","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
The impacts of service quality and customer satisfaction in the e-commerce context 电子商务环境下服务质量和顾客满意度的影响
2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6874093
Yong Lin, Jing Luo, Li Zhou, P. Ieromonachou, Lin Huang, Shuqin Cai, Shi-hua Ma
{"title":"The impacts of service quality and customer satisfaction in the e-commerce context","authors":"Yong Lin, Jing Luo, Li Zhou, P. Ieromonachou, Lin Huang, Shuqin Cai, Shi-hua Ma","doi":"10.1109/ICSSSM.2014.6874093","DOIUrl":"https://doi.org/10.1109/ICSSSM.2014.6874093","url":null,"abstract":"This paper aims to investigate the impacts of service quality on customer satisfaction and loyalty in the e-commerce context, in particular from a triad view of customer-e-retailer-3PL (third party logistics) provider. A literature review is primarily used to determine the conceptual model and to develop the measurement scales. Data were collected through online questionnaire survey conducted in China. Structural equation modeling was used to analyze the collected data and test the proposed research hypotheses. The results indicate that both e-service quality and logistics service quality are strongly linked with customer satisfaction. The research results shown that practitioners (e-retailers) should not only focus on e-service quality, but also the logistics service quality. This research validates the proposed service quality framework with two dimensions (e-service quality and logistics service quality) in ecommerce context. Second, it highlights the impact path of service quality on customer satisfaction and loyalty.","PeriodicalId":206364,"journal":{"name":"2014 11th International Conference on Service Systems and Service Management (ICSSSM)","volume":"37 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132788663","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 14
A user behavior-based ticket sales prediction using data mining tools: An empirical study in an OTA company 基于用户行为的基于数据挖掘工具的门票销售预测:基于在线旅行社公司的实证研究
2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6874135
Hui Yuan, Wei Xu, Chengfu Yang
{"title":"A user behavior-based ticket sales prediction using data mining tools: An empirical study in an OTA company","authors":"Hui Yuan, Wei Xu, Chengfu Yang","doi":"10.1109/ICSSSM.2014.6874135","DOIUrl":"https://doi.org/10.1109/ICSSSM.2014.6874135","url":null,"abstract":"Traditional OTA (Online Travel Agent) is challenged by the Internet and mobile business with the evolution of information. The precise forecasting of ticket sales in OTA companies is beneficial to budget control and service quality. The paper develops an integrated forecasting model by combining the internal factors immediately influencing the ticket sales and the external factors reflecting the ticket sales market. The internal factors are selected such as the number of calling in certain duration, while the external factors include the attention of relevant search engine query data. After several key features are extracted using feature selection model, the machine learning algorithms can get the more accurate prediction, in contract to the basic experiments to explore the inherent rule of the sales data itself. Our proposed user behavior-based prediction model provides a feasible and efficiency tool for ticket sales prediction.","PeriodicalId":206364,"journal":{"name":"2014 11th International Conference on Service Systems and Service Management (ICSSSM)","volume":"166 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132791040","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 11
The empirical research of the level of coordinated development of economy and environment based on environment entropy measure 基于环境熵测度的经济与环境协调发展水平实证研究
2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6874095
De-sheng Xu, Dong Mu, Chang Li, Hong Li
{"title":"The empirical research of the level of coordinated development of economy and environment based on environment entropy measure","authors":"De-sheng Xu, Dong Mu, Chang Li, Hong Li","doi":"10.1109/ICSSSM.2014.6874095","DOIUrl":"https://doi.org/10.1109/ICSSSM.2014.6874095","url":null,"abstract":"Thanks to the rapid economic growth, people are happy to see their living standards have been greatly improved. However, the constantly increasing industrial pollutants also degrade the environment and seriously impact on people's life and work. What's even worse is that the environmental deterioration also hinders the sustainable economic development. This paper, based on the Entropy Theory, comes up with the environment entropy evaluation model featured by balanced economic-environmental development. In the second part of the paper, it takes the data of Inner Mongolia for 2006-2012 as the example. By applying the environment entropy model, the paper makes empirical analysis of how well Inner Mongolia is doing to balance its environmental-economic development. The empirical analysis reveals that the economic development in Inner Mongolia is in poor synergy with its environmental quality. In the future, Inner Mongolia should focus on adjusting its economic structure, adopt stricter pollutant discharge limits, work harder to harness pollution, improve the synergy between economic development and environmental quality, and realize sustainable development.","PeriodicalId":206364,"journal":{"name":"2014 11th International Conference on Service Systems and Service Management (ICSSSM)","volume":"63 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117335258","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Degree of satisfaction with the forestry science and technology service for households and its influence factors 农户林业科技服务满意度及其影响因素
2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6943386
Ke Shuifa, Zhang Zhitao, Wang Bi, Zhao Tie-zhen
{"title":"Degree of satisfaction with the forestry science and technology service for households and its influence factors","authors":"Ke Shuifa, Zhang Zhitao, Wang Bi, Zhao Tie-zhen","doi":"10.1109/ICSSSM.2014.6943386","DOIUrl":"https://doi.org/10.1109/ICSSSM.2014.6943386","url":null,"abstract":"Based on data from 275 questionnaires of HuiZe county, SiMao district and XinPing county in Yunnan province, the Logistic regression model was adopted in the paper to analyze the satisfaction of households about forestry science and technology service and its influence factors. Results showed that the influence factors including: Concern on new forestry technology, Cognition of forestry science and technology policies, Personal managerial expertise, Practice experiences, Times of attending related activities, Distance between home and forestry workstations, Age and Area of their forest land. Some suggestions were put forward as follows: to strengthen the propaganda of forestry science and technology service, to increase the number of service activities, to provide services based on the demand of households, to strengthen the construction of the forestry cooperative organization.","PeriodicalId":206364,"journal":{"name":"2014 11th International Conference on Service Systems and Service Management (ICSSSM)","volume":"50 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132178159","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Senior care service innovation: Service system design and testing for elderly people in Beijing 老年护理服务创新:北京市老年人服务体系设计与测试
2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6874053
T. Burger, W. Ganz, Jianbing Liu
{"title":"Senior care service innovation: Service system design and testing for elderly people in Beijing","authors":"T. Burger, W. Ganz, Jianbing Liu","doi":"10.1109/ICSSSM.2014.6874053","DOIUrl":"https://doi.org/10.1109/ICSSSM.2014.6874053","url":null,"abstract":"Community- and home-based care services for elderly people seem to provide solutions for the challenges of demographic change in many big cities in China and Europe. However, to guarantee success, they need to be developed systematically. This paper gives an overview on how systematic service development and testing is applied to a self-service-health check system in a community in Beijing. Furthermore, the paper illustrates how innovative approaches for visualization and service testing, like using virtual reality test beds and living-lab environments, help to integrate elderly people into the development of senior care services.","PeriodicalId":206364,"journal":{"name":"2014 11th International Conference on Service Systems and Service Management (ICSSSM)","volume":"106 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133127391","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Does the liquidity effect between parent company and subsidiaries increase R&D investment?: Base on the corporate diversification strategy 母公司与子公司之间的流动性效应是否会增加研发投入?:基于企业多元化战略
2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6943360
Zi-hang Xia
{"title":"Does the liquidity effect between parent company and subsidiaries increase R&D investment?: Base on the corporate diversification strategy","authors":"Zi-hang Xia","doi":"10.1109/ICSSSM.2014.6943360","DOIUrl":"https://doi.org/10.1109/ICSSSM.2014.6943360","url":null,"abstract":"Compared to traditional group that operating by subordinate segments, importing equity investment in subsidiaries by parent draws several special characters on the firm financial liquidity. Does the scale of parent equity investment in subsidiaries enhance the overall liquidity? Moreover, if this effect really exists, what association to the firm's R&D investment? In this paper, we used the year of 2008-2010 panel data of listed companies in China and cross-section data, to investigate the relationship between the scale of parent's equity investment under diversification strategy and corporate cash holding, and the cash sensitivity to R&D, we find that under the parent diversification behavior dominated by equity investment in subsidiaries, the internal capital market exists and the complementary cash flow can generate the liquidity effect, relieving financing constraint, but did not significantly reduce the sensitivity of R&D investment to cash flow. In addition, better corporate governance led to reduce the R&D scale, financing constraints and R&D expenditures negatively correlated.","PeriodicalId":206364,"journal":{"name":"2014 11th International Conference on Service Systems and Service Management (ICSSSM)","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134486620","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The measure research on mobile commerce process based on users 基于用户的移动商务流程测度研究
2014 11th International Conference on Service Systems and Service Management (ICSSSM) Pub Date : 2014-06-25 DOI: 10.1109/ICSSSM.2014.6943372
Xiaoling Ji, D. Chang, Baowei Chen
{"title":"The measure research on mobile commerce process based on users","authors":"Xiaoling Ji, D. Chang, Baowei Chen","doi":"10.1109/ICSSSM.2014.6943372","DOIUrl":"https://doi.org/10.1109/ICSSSM.2014.6943372","url":null,"abstract":"M-commerce process study has drawn lots of concerns as the rapid development of m-commerce, how to analyze and define the direction of process optimization are more important. Through three indicators - goods selection, login, filling out the consignee information, the paper calculate the shopping activities' DIT(the Distance of Information-state Transition) on current domestic six major websites which have a larger customer base from users' point of view, through calculation and comparison of the calculation result, making recommends for mobile commerce process and providing the strategy to improve the mobile commerce sites, the DIT theory also provides a quantitative analysis method for research on mobile commerce process.","PeriodicalId":206364,"journal":{"name":"2014 11th International Conference on Service Systems and Service Management (ICSSSM)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124329664","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
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