International Professional Communication Conference, 2004. IPCC 2004. Proceedings.最新文献_第3页

Using service records to improve documentation accuracy and usability 使用服务记录来提高文档的准确性和可用性

International Professional Communication Conference, 2004. IPCC 2004. Proceedings. Pub Date : 2004-09-29 DOI: 10.1109/IPCC.2004.1375298

A. Bradford, S. Wood

{"title":"Using service records to improve documentation accuracy and usability","authors":"A. Bradford, S. Wood","doi":"10.1109/IPCC.2004.1375298","DOIUrl":"https://doi.org/10.1109/IPCC.2004.1375298","url":null,"abstract":"Through customer service calls, IBM service personnel collect a wealth of information about documentation ambiguities, inaccuracies, and omissions. Time constraints and job definition keep this team from mining and managing the knowledge contained in these records. Some problems require code changes, and some problems require changes to product information, but most require both code changes and product information changes. This creates a gap in the documentation. This gap must be addressed both in the short term (between releases of the product) and in the long term (in the next release). To understand how service information is gathered, the authors studied the support process in IBM. To understand where breakdowns in communication were occurring, the authors surveyed information planners across a number of products. To address the \"between releases\" issue, they explored vehicles for delivering between-releases information, including a Web-based vehicle for communicating short-term changes to information that has already been shipped. To address the \"lack of communication\" issue, they advocate fixing the process to incorporate the flow of service information into documentation into the ISO knowledge management model.","PeriodicalId":202491,"journal":{"name":"International Professional Communication Conference, 2004. IPCC 2004. Proceedings.","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2004-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121765694","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

A tool for supporting Web-based empirical research: providing a basis for Web design guidelines 一个支持基于Web的实证研究的工具:为Web设计指南提供基础

International Professional Communication Conference, 2004. IPCC 2004. Proceedings. Pub Date : 2004-09-29 DOI: 10.1109/IPCC.2004.1375296

J. Barrick, B. Maust, J. Spyridakis, M. Eliot, C. Wei, M.B. Evans, K. Mobrand

引用次数: 7

The triple constraint of the document: coordinating concepts in rhetoric and project management for engineering students 文件的三重约束:修辞学与工程学生项目管理的协调概念

International Professional Communication Conference, 2004. IPCC 2004. Proceedings. Pub Date : 2004-09-29 DOI: 10.1109/IPCC.2004.1375280

C. Kampf, T. Eiler

引用次数: 1

Technology for technology's sake: the proliferation of PowerPoint 为技术而技术:ppt的泛滥

International Professional Communication Conference, 2004. IPCC 2004. Proceedings. Pub Date : 2004-09-29 DOI: 10.1109/IPCC.2004.1375276

N. Amare

引用次数: 6

The rest of the iceberg: supporting an internal community of Web site content creators and reviewers 冰山的其余部分:支持Web站点内容创建者和审阅者的内部社区

International Professional Communication Conference, 2004. IPCC 2004. Proceedings. Pub Date : 2004-09-29 DOI: 10.1109/IPCC.2004.1375303

C. Lai, J. Haselkorn, C. Martin, M. Hatzakis, M. Haselkorn

{"title":"The rest of the iceberg: supporting an internal community of Web site content creators and reviewers","authors":"C. Lai, J. Haselkorn, C. Martin, M. Hatzakis, M. Haselkorn","doi":"10.1109/IPCC.2004.1375303","DOIUrl":"https://doi.org/10.1109/IPCC.2004.1375303","url":null,"abstract":"Many websites attempt to provide reliable (e.g. peer-reviewed) and timely information in difficult and dynamic content areas. In such cases, the visible public site is only the tip of the proverbial iceberg. In addition to the design and delivery of content on the public site, there needs to be a reliable and effective system (which may include other linked websites) by which content creators and reviewers work together in the development and review of site content. In addition, this system may have to provide an efficient method for approved content to be formatted appropriately and posted on the public site. There can be many challenges to establishing and maintaining such a system in support of an internal website community of content creators and review board members. These challenges can be caused or exacerbated by: geographical separation, multiple disciplinary perspectives, differing levels of technical expertise, and the need to coordinate across organizational boundaries. The website of the Multiple Sclerosis Centers of Excellence (MSCoE) is such a site, facing challenges like these in support of an internal community of website content creators and reviewers. This work describes the system we have implemented to address these challenges and support the work of this internal community, as well as to link the results of that work seamlessly to public website delivery. This system combines technical tools for managing and facilitating content and publication tasks with both informal and formal methods of interpersonal and team communication. The lessons learned in developing and supporting this internal operations community can be applied to other website projects with similar goals and issues.","PeriodicalId":202491,"journal":{"name":"International Professional Communication Conference, 2004. IPCC 2004. Proceedings.","volume":"106 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2004-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121509749","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Certification recognition for technical communicators: it's time! 技术传播者的认证认可:是时候了!

International Professional Communication Conference, 2004. IPCC 2004. Proceedings. Pub Date : 2004-09-29 DOI: 10.1109/IPCC.2004.1375278

K. T. Rainey

引用次数: 2

How to develop and manage a Web site on a shoestring budget 如何在有限的预算下开发和管理一个网站

International Professional Communication Conference, 2004. IPCC 2004. Proceedings. Pub Date : 2004-09-29 DOI: 10.1109/IPCC.2004.1375282

B. W. Moeller

引用次数: 0

Why people perceive typefaces to have different personalities 为什么人们认为字体有不同的个性

International Professional Communication Conference, 2004. IPCC 2004. Proceedings. Pub Date : 2004-09-29 DOI: 10.1109/IPCC.2004.1375315

J. Mackiewicz, Ralf Möller

{"title":"Why people perceive typefaces to have different personalities","authors":"J. Mackiewicz, Ralf Möller","doi":"10.1109/IPCC.2004.1375315","DOIUrl":"https://doi.org/10.1109/IPCC.2004.1375315","url":null,"abstract":"Although recent studies have demonstrated that people perceive different typefaces, such as Times New Roman, to have different personalities, or tones, many technical communicators continue to select typefaces based on intuition rather than carefully matching typeface personality to the rhetorical effect they intend for their document. These studies and earlier ones have analyzed quantitative data, such as people's ratings of different typefaces on different personality attributes. These studies have not addressed why people rate typefaces differently across personality attributes. We report findings from a survey that gathered both quantitative and qualitative data. We asked writing students to rate 15 typefaces on 10 personality attributes (e.g., \"artistic\") using 1-7 Likert scales. We also gathered qualitative data by soliciting written comments about the typeface ratings. We posed two research questions: 1) What personalities do different typefaces have, according to participants' assessments? and 2) How do participants explain their ratings of typeface personality, i.e,, why do they assess particular typefaces to have particular personalities? It is hoped that this study, combined with future research on the anatomical features of typefaces, will help technical communicators analyze typefaces so that they can make informed decisions when choosing typefaces for their documents.","PeriodicalId":202491,"journal":{"name":"International Professional Communication Conference, 2004. IPCC 2004. Proceedings.","volume":"47 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2004-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125053415","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 54

Training implications of ICAO (International Civil Aviation Organisation): language proficiency requirements 国际民用航空组织对培训的影响:语文能力要求

International Professional Communication Conference, 2004. IPCC 2004. Proceedings. Pub Date : 2004-09-29 DOI: 10.1109/IPCC.2004.1375307

J. Mell

引用次数: 6

Dispelling the development myth: technical communicators are not second class citizens! 破除发展神话:技术传播者不是二等公民!

International Professional Communication Conference, 2004. IPCC 2004. Proceedings. Pub Date : 2004-09-29 DOI: 10.1109/IPCC.2004.1375277

S. Tremper

{"title":"Dispelling the development myth: technical communicators are not second class citizens!","authors":"S. Tremper","doi":"10.1109/IPCC.2004.1375277","DOIUrl":"https://doi.org/10.1109/IPCC.2004.1375277","url":null,"abstract":"There is a nagging feeling in the pit of many a professional communicator's stomach that, in the eyes of the development community (that is, the engineers, programmers, developers, the movers and shakers of our information age, the ones who are given the \"real work\" to do), technical communicators are looked down upon, thought of as \"expendable,\" unnecessary \"overhead,\" the headcount that doesn't really count in the grand and noble quest to deliver the latest technological marvel to the masses. When even their own management team casts an ominous eye in their direction every time the notion of budget cuts and subsequent layoffs loom large, the writing community could easily be justified for having a sense of paranoia that their perceived value-add to the development effort of new products is significantly less than that of their code-crunching counterparts in the next aisle. This work attempts to dispel some of that angst by sharing one technical communicator's experience in facing self doubt head-on, in diving into the deep end of the developer pool early in the project cycle, finding ways to contribute to the design and development effort, and to provide real value as an active member of the project team. As a result, a strong and mutually respectful relationship between technical communicators and programmers has been established, with programmers learning to seek out the technical communicator's advice on GUI design and usability, message formats and standard usage of terminology, and actually listening to (and in many cases implementing!) suggested ideas from their dedicated writing team.","PeriodicalId":202491,"journal":{"name":"International Professional Communication Conference, 2004. IPCC 2004. Proceedings.","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2004-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130565539","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1