{"title":"Developing a new usability testing method for mobile devices","authors":"K. Lee, R. Grice","doi":"10.1109/IPCC.2004.1375285","DOIUrl":"https://doi.org/10.1109/IPCC.2004.1375285","url":null,"abstract":"Even though effective user interfaces and applications are designed and developed for mobile devices, we do not yet know all that we need to know about how users use them efficiently. Usability testing refers to a process that employs participants or users who are representative of the target population to evaluate the degree to which a product meets specific usability criteria. In this paper, first, we introduce a general theoretical background for the usability testing, describe several evaluation methods, and show how they fit with the product being designed. We discuss the consideration of usability factors when starting to make mobile devices; and finally, we propose a new usability testing method for developing mobile devices' interfaces and applications.","PeriodicalId":202491,"journal":{"name":"International Professional Communication Conference, 2004. IPCC 2004. Proceedings.","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2004-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129904333","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"A case study of content management","authors":"N. Junco, R. Bailie","doi":"10.1109/IPCC.2004.1375299","DOIUrl":"https://doi.org/10.1109/IPCC.2004.1375299","url":null,"abstract":"A-dec Inc. is a dental equipment manufacturer headquartered in Newberg, Oregon. A-dec implemented an innovative product development process to support the launch of a new product line. The change in process motivated the A-dec Marketing Communications team to address how to align their process with the company's product development direction. The group decided to focus on content. They faced the challenge of how to control and manage content, which started their education in the area of content management and content management systems. This ongoing case study discusses their journey towards implementing a content management system. Located in Vancouver, BC, Intentional Design Inc. is a technical communication consultancy focused on improving the performance of communication products. The strength of the organization lies in the \"wildbrain\" approach (see Dale Dauten's The Gifted Boss) to performance improvement and its impact on the solutions provided to clients.","PeriodicalId":202491,"journal":{"name":"International Professional Communication Conference, 2004. IPCC 2004. Proceedings.","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2004-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128838692","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Program partnerships for global literacy in professional communication","authors":"D. Starke-Meyerring, A. Duin","doi":"10.1109/IPCC.2004.1375269","DOIUrl":"https://doi.org/10.1109/IPCC.2004.1375269","url":null,"abstract":"Program partnerships for global literacy in professional communication Current global trade negotiations, such as the General Agreement on Trade in Services (GATS) by the World Trade Organization (WTO) and the Free Trade Agreement of the Americas (FTAA) are expected to spur global trade to unprecedented levels and, with this growth spurt, the need for global professional communication will likely expand as well. Already, many professional communicators spend considerable time collaborating in global work teams, writing for audiences around the world, or managing projects in global networked environments. To succeed in such environments, professional communicators need to be globally literate - able to think, work, and communicate in global networks and to do so ethically, effectively, and with critical awareness. To foster global literacy, programs need to partner globally and build networked electronic learning spaces that offer regular, just-in-time opportunities for learners to develop such literacies. This presentation presents early results for a research project on global partnerships in professional communication programs, extending our previous framework for partnering to global partnerships. Specifically, the presentation discusses the purposes, benefits, operations, and considerations for communication in building such partnerships.","PeriodicalId":202491,"journal":{"name":"International Professional Communication Conference, 2004. IPCC 2004. Proceedings.","volume":"254 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2004-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121527887","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Discovering a strategy for professional communication with new frontiers through classroom presentation","authors":"M. Kato, C. Lo","doi":"10.1109/IPCC.2004.1375302","DOIUrl":"https://doi.org/10.1109/IPCC.2004.1375302","url":null,"abstract":"In daily life, we sometimes find it hard to communicate with people from cultures not our own. In the field of Computer Science (CS), however, we have been able to discuss our research with pictures and program source code. As opportunities of attending and presenting papers at international conference are increased, we found that many recent hot topics belong to multiple fields, including those considered to be outside the traditional computer science field, such as biology, business, etc. This research trend requires us to have a technique of quickly acquiring subject matter knowledge of fields that are unfamiliar to us, and to discover a strategy for clearly explaining our key idea to non-experts. This technique and strategy will promise smooth cooperation with experts in other fields and will be a key issue for our successful research across current and new areas of studies. We present a list of obstacles that CS students face when trying to communicate along these new frontiers, and we discuss a strategy for professional communication through classroom presentation.","PeriodicalId":202491,"journal":{"name":"International Professional Communication Conference, 2004. IPCC 2004. Proceedings.","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2004-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122236737","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The rhetoric of the capstone project: working towards an explicit definition of the capstone project writing process","authors":"C. Kampf, H. Stefan, J. Labuz","doi":"10.1109/IPCC.2004.1375281","DOIUrl":"https://doi.org/10.1109/IPCC.2004.1375281","url":null,"abstract":"The capstone course in civil engineering is a particularly important and challenging course for seniors, especially with respect to their writing and oral presentation skills. Over the past three years, working at the interface of communication and engineering content in this course, we have iteratively shifted the role of the rhetoric consultant from giving only feedback to designing written assignment handouts that guide the students through the project development process and presentations. We describe the course, share some of the materials that we have developed, and discuss our successes and challenges as we work together helping students move to a clearer understanding of what is expected of them as practicing engineers.","PeriodicalId":202491,"journal":{"name":"International Professional Communication Conference, 2004. IPCC 2004. Proceedings.","volume":"44 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2004-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132175117","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Medical research meets personal testimonial: the politics of communicating experimental data in a media-saturated culture","authors":"C. Ryan","doi":"10.1109/IPCC.2004.1375293","DOIUrl":"https://doi.org/10.1109/IPCC.2004.1375293","url":null,"abstract":"This work examines a specific genre for conveying health information in popular women's periodicals. Through the health testimonial, readers are introduced to women's stories regarding illness, and in the process, often receive information that distorts available medical evidence about particular diseases. A sample health testimonial focusing on breast cancer is analyzed and possible reader responses to this text are considered.","PeriodicalId":202491,"journal":{"name":"International Professional Communication Conference, 2004. IPCC 2004. Proceedings.","volume":"187 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2004-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121064129","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Health communications: diverse opportunities for technical communicators","authors":"Donald E. Zimmerman, R. Harper","doi":"10.1109/IPCC.2004.1375292","DOIUrl":"https://doi.org/10.1109/IPCC.2004.1375292","url":null,"abstract":"We highlight a health communication research project, discuss a federal agency's health communication efforts, and illustrate health communications for consumers. Communicating health information to diverse audiences provides opportunities for technical communicators in a wide variety of settings.","PeriodicalId":202491,"journal":{"name":"International Professional Communication Conference, 2004. IPCC 2004. Proceedings.","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2004-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114457750","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Communication of \"risk\" across community borders","authors":"Charlotte Kaempf","doi":"10.1109/IPCC.2004.1375294","DOIUrl":"https://doi.org/10.1109/IPCC.2004.1375294","url":null,"abstract":"Risk management depends on effective communication not only among societal domains such as authorities, experts, and the public, but also among members of any one domain. Using the example of flood management, this paper examines risk-related tasks of experts showing the collaborative nature of risk management. A review of risk communication considers modes for interaction, representation with respect to documentation, and suitable theoretical frames. Finally, results from ongoing research on the use of various genres of technical visuals by practitioners and academics are presented and discussed.","PeriodicalId":202491,"journal":{"name":"International Professional Communication Conference, 2004. IPCC 2004. Proceedings.","volume":"40 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2004-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127569235","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Solving writing issues related to non-native writers of English","authors":"P. Rubens, S. Southard","doi":"10.1109/IPCC.2004.1375272","DOIUrl":"https://doi.org/10.1109/IPCC.2004.1375272","url":null,"abstract":"Non-native writers of English often have considerable difficulty in creating English language texts. This presents even more problems for scientists and engineers who prepare texts for other subject-area specialists. Typically, solutions to these problems have considered only the nuts-and-bolts approach of 'fixing \" the grammar issues. However, the problems are certainly farther reaching in scope, especially for writers of scientific and technical texts. Such issues as tone, specialized terminology, paragraph logic, quantifiers and measurement systems, the writing process, and style and grammar all need to be considered. This work presents the results of several years research involving both academic and professional non-native writers; in doing so, we offer some useful suggestions to help this audience achieve better communication results.","PeriodicalId":202491,"journal":{"name":"International Professional Communication Conference, 2004. IPCC 2004. Proceedings.","volume":"30 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2004-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128124364","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Converting technical communication courses to online delivery: learning objects, software tools, and delivery media in an e-learning environment","authors":"L. S. Tesdell","doi":"10.1109/IPCC.2004.1375300","DOIUrl":"https://doi.org/10.1109/IPCC.2004.1375300","url":null,"abstract":"Some of us who teach, whether in academia or the workplace, are engaged in a shift from face-to-face to online course delivery. As we plan and implement this change we find ourselves considering a host of new concepts and tools including learning objects, software tools, and delivery media. Over the past four semesters I have been moving some of my courses to online delivery. I have an e-learning platform available at my university but I have found that a mix of learning objects, software tools, and delivery media can also work. I have also found that this shift from one type of delivery to another is an opportunity to try new ideas. Based on my experience to date, I advocate an eclectic approach using multiple learning objects, software tools, and delivery media (synchronous and asynchronous) to interact online with my students in such assignments as discussion boards, weblogs, exams, service learning projects, and writing or design projects. Second, I find that the term \"converting\" may be a misnomer since making a conventional face-to-face course into an online is probably something more akin to re-creation of that course. In this paper I reflect on my own experience in converting courses to online delivery in the hope that I will assist other instructors in making informed decisions as they go online with their courses. Then, in the second part of the paper, I present a small sample of student feedback.","PeriodicalId":202491,"journal":{"name":"International Professional Communication Conference, 2004. IPCC 2004. Proceedings.","volume":"36 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2004-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122758760","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}