Teuku Fahmi, Zuliana Zulkarnen, Tajul Ula, Teguh Dwi Putra
{"title":"PENGARUH KUALITAS LAYANAN CALL CENTER TERHADAP LOYALITAS NASABAH BANK DI KOTA BANDA ACEH","authors":"Teuku Fahmi, Zuliana Zulkarnen, Tajul Ula, Teguh Dwi Putra","doi":"10.46576/wdw.v17i4.3822","DOIUrl":"https://doi.org/10.46576/wdw.v17i4.3822","url":null,"abstract":"-The banking business is based on trust, so the quality of the call center service is a decisive factor in the success of the business, moreover, the number of banks in Aceh in particular has spread to almost 17 banks among others Bank Mandiri, BRI BRI Shariah, Danamon Danamon Sharial, BPD, BTPN, BTN, BNI, BII, Sharial Individual, Muamalat, Bukopin, BDP Sharial. The quality of the call center service is a form of judgment of the consumer/customer on the level of service received (perceived service) with the expected service level. (expected service). The results of the study showed that the correlation coefficient of 0.987 where with the value there is a relationship between the free variable and the bound variable of 98.7%. While the determination factor obtained is 0.975, it means 97.5% of the change in the bonded variable that is customer loyalty can be explained by","PeriodicalId":156323,"journal":{"name":"Warta Dharmawangsa","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139308182","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"SISTEM PAKAR DIAGNOSA PENYAKIT PADA TANAMAN JERUK MENGGUNAKAN METODE FORWARD CHAINING","authors":"R. Maulana, J. Prayoga, Amru Yasir","doi":"10.46576/wdw.v17i4.3806","DOIUrl":"https://doi.org/10.46576/wdw.v17i4.3806","url":null,"abstract":"- Technological advances called scanners or scanning tools can convert documents into digital images by scanning, apart from that, the scanning process can also be carried out using a good quality camera. Digital data can be stored and viewed again easily so the scanning process has problems, this lies in the difference in paper quality making the scan results look bad or there is a lot of noise making the image unclear. Noise is a disturbance in the image in the form of spots in the image, usually caused by imperfections in the scanning process or dirt in the document. Thus, there are two methods used, namely Median Filtering and Opening Morphology.","PeriodicalId":156323,"journal":{"name":"Warta Dharmawangsa","volume":"91 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139308340","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Analisis Cash Ratio, Quick Ratio Dan Current Ratio Terhadap Return On Asset (Studi Kasus: Perusahaan Sektor Pertanian Yang Terdaftar Pada Bursa Efek Indonesia (BEI) Periode 2017 – 2022)","authors":"M. Anan","doi":"10.46576/wdw.v17i4.3805","DOIUrl":"https://doi.org/10.46576/wdw.v17i4.3805","url":null,"abstract":"ABSTRAK - Penelitian ini dimaksudkan untuk menggali informasi dalam menjawab dugaan atas pengaruh cash ratio , quick ratio dan current ratio terhadap return on asset di perusahaan sektor pertanian yang terdaftar pada Bursa Efek Indonesia (BEI) pada periode waktu tahun 2017 hingga tahun 2022. Sampel yang digunakan dalam penelitian ini sebanyak 15 perusahaan pada sektor pertanian yang terdaftar pada BEI tahun 2017 - 2022 dengan total data observasi sebanyak 90 data yang berasal dari data cash ratio , quick ratio , current ratio dan return on asset selama 6 tahun terakhir. Data yang digunakan berasal dari website resmi BEI www.idx.co.id. Teknik analisis data dalam penelitian ini adalah teknik analisis regresi dengan memanfaatkan software SPSS versi 20. Hasil penelitian ini menunjukkan bahwa secara parsial Cash Ratio berpengaruh secara signifikan positif terhadap Return On Asset. Quick Ratio secara parsial berpengaruh signifikan positif terhadap Return On Asset. Current Ratio secara parsial tidak berpengaruh terhadap Return On Asset. Sedangkan secara simultan, diketahui","PeriodicalId":156323,"journal":{"name":"Warta Dharmawangsa","volume":"334 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139309123","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ahmad Ardhani Lubis, Teguh Setiawan, Lyza Tahura Chairunnisa
{"title":"PENGARUH QUALITY OF WORK LIFE, BUDAYA ORGANISASI DAN AFFECTIVE COMMITMENT TERHADAP KEPUASAN KERJA DI PT. CAHAYA KAWI ULTRA POLYINTRACO MEDAN","authors":"Ahmad Ardhani Lubis, Teguh Setiawan, Lyza Tahura Chairunnisa","doi":"10.46576/wdw.v17i4.3830","DOIUrl":"https://doi.org/10.46576/wdw.v17i4.3830","url":null,"abstract":"ABSTRAK - Penelitian ini bertujuan untuk mengetahui pengaruh quality of work life, budaya organisasi dan affective commitment secara simultan terhadap kepuasan kerja pada PT. Cahaya Kawi Ultra Polyintraco Medan. Jumlah populasi dalam penelitian ini adalah berjumlah 118 orang, dan dengan menggunakan teknik penarikan sampling jenuh diperoleh sampel sebesar 118 orang. Teknik analisis yang digunakan adalah regresi linier berganda. Hasil penelitian menunjukkan bahwa Quality of work life berpengaruh signifikan terhadap kepuasan kerja karyawan pada PT Cahaya Kawi Ultra Polyntraco Medan. Budaya organisasi berpengaruh signifikan terhadap kepuasan kerja karyawan pada PT Cahaya Kawi Ultra Polyntraco Medan. Affective commitment tidak berpengaruh terhadap kepuasan kerja karyawan pada PT Cahaya Kawi Ultra Polyntraco Medan. Quality of work life, budaya organisasi dan affective commitment berpengaruh signifikan terhadap kepuasan kerja karyawan pada PT Cahaya Kawi Ultra Polyntraco Medan.","PeriodicalId":156323,"journal":{"name":"Warta Dharmawangsa","volume":"12 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139309518","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"STRATEGI MARKETING MIX DAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN PEMBELIAN MAKANAN KHAS BETAWI PADA TOKO MPOK NINI DI BEKASI","authors":"Eko Sugiyanto, R. Estiana, Aji Sukma Pengestu","doi":"10.46576/wdw.v17i4.3694","DOIUrl":"https://doi.org/10.46576/wdw.v17i4.3694","url":null,"abstract":"-This research was undermined by researchers' interest in researching Betawi foods in the Bekasi region, as Bekasi is the largest industrial area in Indonesia whose rate of urbanization has been increasing every year. Of course, it will be a promising opportunity for those who are","PeriodicalId":156323,"journal":{"name":"Warta Dharmawangsa","volume":"21 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139307463","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Zulfi Kurniadi, Rachmawaty M. Noer, Fitriany Suangga
{"title":"FAKTOR – FAKTOR YANG MEMPENGARUHI KESELAMATAN PASIEN OLEH PERAWAT DI RUMAH SAKIT X DI TANJUNGPINANG","authors":"Zulfi Kurniadi, Rachmawaty M. Noer, Fitriany Suangga","doi":"10.46576/wdw.v17i4.3802","DOIUrl":"https://doi.org/10.46576/wdw.v17i4.3802","url":null,"abstract":"","PeriodicalId":156323,"journal":{"name":"Warta Dharmawangsa","volume":"12 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139306293","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Irwan Yulianto, Andini Risfandini, Sagita Anas Sifa
{"title":"PENGEMBANGAN POLA PERJALANAN DAN AKTIVITAS WISATAWAN PADA DAYA TARIK WISATA DI KOTA MALANG","authors":"Irwan Yulianto, Andini Risfandini, Sagita Anas Sifa","doi":"10.46576/wdw.v17i4.3656","DOIUrl":"https://doi.org/10.46576/wdw.v17i4.3656","url":null,"abstract":"- This research aims to create travel patterns for heritage tourism, cultural tourism, culinary tourism, intangible tourism, and tourist activities on attractions to produce recommendations for tourists visiting Malang City. The","PeriodicalId":156323,"journal":{"name":"Warta Dharmawangsa","volume":"198 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139307357","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"APLIKASI PEMESANAN ROTI ONLINE PADA HOME INDUSTRI","authors":"Yuniar Andi Astuti","doi":"10.46576/wdw.v17i4.3826","DOIUrl":"https://doi.org/10.46576/wdw.v17i4.3826","url":null,"abstract":"- Home Industry is required to always improve product quality and service to customers. The business process at this place still requires customers to come to make the desired order. Activities carried out every day still use a simple system and many new orders must be recorded first. In recording it still uses manual methods which still have to be written in books so recording takes a long time and is less efficient. This bread ordering application can be used to make it easier for customers to place orders and make it easier for officers to manage data. This application was created so that customers can easily make orders by utilizing the current internet network. This system was built using the waterfall method with a PHP and CI framework supported by a MySQL database processing database. The result of this research is an online bread ordering application for the home industry.","PeriodicalId":156323,"journal":{"name":"Warta Dharmawangsa","volume":"31 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139307897","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"EXPOSITORY METHODS IN STUDYING ENGLISH LANGUAGE AS LEARNING STRATEGIES ABOUT GRAMMAR EXPLANATION IN STUDENTS SMAS MAMIYAI AL-ITTIHADIYAH MEDAN GRADE X AND XI","authors":"Selfitrida A. Yani","doi":"10.46576/wdw.v17i4.3832","DOIUrl":"https://doi.org/10.46576/wdw.v17i4.3832","url":null,"abstract":"English language is often perceived as a difficult subject and is not liked by students, English language must be studied in school. Efforts should be made to increase the students interest to make it easier to learn English, so that the achievement of learning English can be improved. The appropriate methods include guided discovery methods and expository methods. Based on the results of the discussion and research of the data, it can be concluded that the highest score is 100 owned by 5 students and score is 80 owned by 4 student, score is 60 owned by 1 . While the lowest score is 20 which is owned by 1 student and from the test result the students get the score 40,60,80, and 100 which is owned by 1 students. Then, it means reported question is a subject that still hard enough for student because its high percentage of error especially in changing pronouns, caused the rate of the students mastery in this subject is not too high. The students find it very difficult to pronoun because it requires understanding and mastering the grammar structure in replacing pronoun, tenses, verb and time.Keywords: discovery method, expository method.","PeriodicalId":156323,"journal":{"name":"Warta Dharmawangsa","volume":"15 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139308445","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"LITERASI KOMUNIKASI DALAM PEMBELAJARAN BAHASA INDONESIA BERBASIS BUDAYA MELAYU DI HAMPARAN PERAK","authors":"Maria Ulfa Batoebara, Suhariyanti Suhariyanti","doi":"10.46576/wdw.v17i4.3808","DOIUrl":"https://doi.org/10.46576/wdw.v17i4.3808","url":null,"abstract":"-Human communication literacy cannot be separated from the vast development of information science and technology. The resulting sophistication also has an effect on human understanding in mastering various cultural heritages. People who live in an area are required to understand culture and beliefs as a basis for dealing with widespread differences in understanding. The shift in people's life patterns is currently experiencing a surprising stage, because society is unconsciously being directed towards technological progress. However, the basic urgency is actually not far from the community's own awareness of an identity that has culture and beliefs. Really, an interesting story to teach to children and students. Currently, in an era that is based on technology, humans are spoiled with all kinds of sophistication, so humans tend to follow developments with the times and put aside ancestral culture. It is very sad if the ancestral culture is not preserved and maintained. Facts found from interviews at Ibnu Khaldun Middle School in Medan, in the 4.0 era which is all about technology, it was found that 90% of students did not know Malay culture or even Malay speakers in North Sumatra. Furthermore, the remaining 10% only understand the use of Malay language and culture, which belongs to Malaysians because they watch Upin and Ipin cartoons in Malay. It's a worrying phenomenon. Using development methods (developmental research) using the Thiagarajan, Semmel and Semmel development models, namely the 4-D model (define, design, develop, disseminate). The results of communication literacy research in Malay culture-based Indonesian language learning based on needs analysis state that the development of teaching materials is really needed by teachers and students in the learning process to improve the quality of learning and align learning objectives with the latest curriculum provisions by the government and increase student interest in learning.","PeriodicalId":156323,"journal":{"name":"Warta Dharmawangsa","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139308617","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}