{"title":"Predicting the trajectory of manufacturing quality with work team implementation","authors":"Joy M Field , Kingshuk K Sinha","doi":"10.1016/S1084-8568(00)00015-8","DOIUrl":"https://doi.org/10.1016/S1084-8568(00)00015-8","url":null,"abstract":"<div><p>Despite the widespread introduction of work teams in plants to improve manufacturing quality, the academic and practitioner literature offers little guidance to predict the trajectory of quality improvement. This paper documents the development of a framework to predict the magnitude and timing of quality improvement with work team implementation on production lines. From the standpoint of practice, the framework has the potential to inform the management of the work team implementation process so that the quality impact of teams can be increased and realized faster.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"5 1","pages":"Pages 103-118"},"PeriodicalIF":0.0,"publicationDate":"2000-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(00)00015-8","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91737555","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Technology and quality improvements in Mexican companies: some international comparisons","authors":"Wojciech Nasierowski","doi":"10.1016/S1084-8568(00)00016-X","DOIUrl":"https://doi.org/10.1016/S1084-8568(00)00016-X","url":null,"abstract":"<div><p>This paper focuses on selected initiatives oriented towards technological improvements of performance in Mexican companies and betterment of the quality of Mexican products. These aspects are examined quantitatively and qualitatively. Data on research and development (R&D) and education expenditures, indicators of infrastructure development, technology adoption rates, and level of skills, and features of corporate and national cultures are used in analyses. Two restructuring approaches—Business Process Reengineering (BPR) and Total Quality Management (TQM)—are explored from the perspective of their applicability to Mexican conditions. It is observed that substantial problems can be expected when implementing them in Mexico when trying to improve quality and technological indicators of performance. Some suggestions regarding restructuring procedures are outlined.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"5 1","pages":"Pages 119-137"},"PeriodicalIF":0.0,"publicationDate":"2000-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(00)00016-X","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90019917","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Quality and Work Force Management: From Manufacturing Managers' Perspective","authors":"Ravi Kathuria, Elizabeth B. Davis","doi":"10.1016/S1084-8568(99)00010-3","DOIUrl":"10.1016/S1084-8568(99)00010-3","url":null,"abstract":"<div><p>This article examines the work force management practices appropriate for quality management. The hypotheses positing the role of work force management practices in implementing and managing quality are developed and tested using data from 384 individuals in 98 manufacturing plants in the U.S. The results indicate that the relationship-oriented practices—team building, supporting, mentoring, inspiring, recognizing—seem to play an important role in manufacturing settings characterized by a high emphasis on quality. These practices seemingly motivate workers to manufacture products that are accurate, consistent, durable, and reliable. Furthermore, workers are entrusted with the traditional responsibilities of manufacturing managers, such as planning and problem solving.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"4 2","pages":"Pages 147-166"},"PeriodicalIF":0.0,"publicationDate":"1999-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(99)00010-3","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83631837","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Diane M Irvine, Peggy Leatt, Martin G Evans, G.Ross Baker
{"title":"Cognitive and Behavioral Outcomes of Quality Improvement Teams: The Influence of Leadership and the Work Unit Environment","authors":"Diane M Irvine, Peggy Leatt, Martin G Evans, G.Ross Baker","doi":"10.1016/S1084-8568(99)00011-5","DOIUrl":"10.1016/S1084-8568(99)00011-5","url":null,"abstract":"<div><p>Data were collected from team members and matched controls on continuous quality improvement (CQI) knowledge, perceptions of empowerment, leadership, and constraints within the work unit at two points in time. Supervisors rated the subjects' organizational citizenship behavior (OCB) and job behaviors related to quality improvement. There was a significant increase in CQI knowledge among team members but no significant changes in perceptions of empowerment, OCB, or CQI job behaviors for either group. Increases in CQI job behavior was related to lower physical constraints within the work environment but greater increases in CQI knowledge.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"4 2","pages":"Pages 167-184"},"PeriodicalIF":0.0,"publicationDate":"1999-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(99)00011-5","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91079428","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Quality Revolution in Academe: A Rejoinder to Mullin and Wilson","authors":"Robert A Orwig , Lawrence R Jauch","doi":"10.1016/S1084-8568(99)00016-4","DOIUrl":"10.1016/S1084-8568(99)00016-4","url":null,"abstract":"","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"4 2","pages":"Pages 265-270"},"PeriodicalIF":0.0,"publicationDate":"1999-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(99)00016-4","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79317931","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Process Quality Knowledge Bases","authors":"Kevin Dooley , John Anderson , Xiaohe Liu","doi":"10.1016/S1084-8568(99)00013-9","DOIUrl":"10.1016/S1084-8568(99)00013-9","url":null,"abstract":"<div><p>While organizations have focused increasing attention towards the acquisition and use of process knowledge for the purposes of quality performance, significant advances in information systems have occurred. The emergence of these two forces creates an opportunity for organizations to benefit from the integration of information systems and quality systems. The basic purpose of an information system is to acquire and represent knowledge. The basic purposes of a quality system are quality planning, quality control, and quality improvement. We therefore define a <em>process quality knowledge base</em> (PQKB) as an <em>information system</em> that <em>acquires</em> process knowledge and <em>represents</em> it for the purposes of <em>quality planning</em>, <em>quality control</em>, and <em>quality improvement</em>. This article proposes that the presence of a PQKB can improve the quality performance of the focal process, as well as the quality performance of processes similar to the focal process. We argue that the degree to which a PQKB can effect quality performance is moderated by the richness of the process description encapsulated inside the PQKB, and the diversity of knowledge sources that are engaged during the construction and use of the PQKB. Managerial and research implications are highlighted.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"4 2","pages":"Pages 207-224"},"PeriodicalIF":0.0,"publicationDate":"1999-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(99)00013-9","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81295108","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Performance Distributions: Measuring Employee Performance Using Total Quality Management Principles","authors":"Diana L Deadrick , Donald G Gardner","doi":"10.1016/S1084-8568(99)00014-0","DOIUrl":"10.1016/S1084-8568(99)00014-0","url":null,"abstract":"<div><p>There have been numerous criticisms of traditional performance appraisal systems made by Total Quality Management (TQM) advocates. This article describes a performance appraisal and management system that addresses many TQM concerns about appraisal systems. The Performance Distribution Assessment method (PDA) explicitly considers system versus person sources of performance variation and provides a means for developing “targeted” performance and quality improvement programs. The literature regarding the development and validity of the PDA method is reviewed, and the compatibility of this appraisal system with quality management principles is discussed.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"4 2","pages":"Pages 225-241"},"PeriodicalIF":0.0,"publicationDate":"1999-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(99)00014-0","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78996527","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Quality and Motivational Effects of Statistical Process Control","authors":"Manus Rungtusanatham","doi":"10.1016/S1084-8568(99)00015-2","DOIUrl":"10.1016/S1084-8568(99)00015-2","url":null,"abstract":"<div><p>A common conviction among quality practitioners is that the implementation and practice of Statistical Process Control (SPC) within the production environment would lead to improvements in output quality. How and why this conviction might be valid, on the other hand, has not been well conceptualized in the scientific domain. Furthermore, besides improved performance in terms of output quality, other benefits that might arise from the implementation and practice of SPC is a question that has yet to be adequately addressed in the literature. This article proposes a theoretical framework to provide a better conceptual understanding for these two issues. This theoretical framework extends the conceptualization and definition of a recently proposed construct, (<em>SPC Implementation/Practice</em>), by formally postulating direct and indirect effects for this construct. These postulated effects go beyond stating the intuitively obvious—namely, that <em>SPC Implementation/Practice</em> positively affects quality—(1) to specifically relate <em>Process Quality</em> and <em>Product Quality</em> to <em>SPC Implementation/Practice</em> and (2) to incorporate the Job Characteristics Model into an explanation of how and why <em>SPC Implementation/Practice</em> affects front-line operators' internal work motivation and job satisfaction levels.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"4 2","pages":"Pages 243-264"},"PeriodicalIF":0.0,"publicationDate":"1999-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(99)00015-2","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88197281","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"From the Editor","authors":"Robert Cardy","doi":"10.1016/S1084-8568(99)00017-6","DOIUrl":"10.1016/S1084-8568(99)00017-6","url":null,"abstract":"","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"4 2","pages":"Pages 145-146"},"PeriodicalIF":0.0,"publicationDate":"1999-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(99)00017-6","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81997888","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"A Measure of Staff Perceptions of Quality-Oriented Organizational Performance: Initial Development and Internal Consistency","authors":"Patrick M McCarthy , Thomas J Keefe","doi":"10.1016/S1084-8568(99)00012-7","DOIUrl":"10.1016/S1084-8568(99)00012-7","url":null,"abstract":"<div><p>The present study originated from a university's effort to develop a Total Quality Management (TQM) system for improving the quality of staff services. This extends TQM into a major service sector, higher education, which has only recently begun to explore TQM applications. Integral to this effort was the development of an instrument for assessing service quality based on staff perceptions. The instrument was based on a core set of dimensions identified as common to the Malcolm Baldridge National Quality Award, and the psychology and management literatures. Initial support for this instrument came from high reliability coefficients for each of the component scales. Recommendations for further validation efforts and potential practical applications are also discussed.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"4 2","pages":"Pages 185-206"},"PeriodicalIF":0.0,"publicationDate":"1999-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(99)00012-7","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90978478","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}