Technology and quality improvements in Mexican companies: some international comparisons

Abstract

This paper focuses on selected initiatives oriented towards technological improvements of performance in Mexican companies and betterment of the quality of Mexican products. These aspects are examined quantitatively and qualitatively. Data on research and development (R&D) and education expenditures, indicators of infrastructure development, technology adoption rates, and level of skills, and features of corporate and national cultures are used in analyses. Two restructuring approaches—Business Process Reengineering (BPR) and Total Quality Management (TQM)—are explored from the perspective of their applicability to Mexican conditions. It is observed that substantial problems can be expected when implementing them in Mexico when trying to improve quality and technological indicators of performance. Some suggestions regarding restructuring procedures are outlined.