Quality and Work Force Management: From Manufacturing Managers' Perspective

This article examines the work force management practices appropriate for quality management. The hypotheses positing the role of work force management practices in implementing and managing quality are developed and tested using data from 384 individuals in 98 manufacturing plants in the U.S. The results indicate that the relationship-oriented practices—team building, supporting, mentoring, inspiring, recognizing—seem to play an important role in manufacturing settings characterized by a high emphasis on quality. These practices seemingly motivate workers to manufacture products that are accurate, consistent, durable, and reliable. Furthermore, workers are entrusted with the traditional responsibilities of manufacturing managers, such as planning and problem solving.