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Journal of Quality Management最新文献

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Commitment to total quality management: Is there a relationship with firm performance? 对全面质量管理的承诺:与公司业绩有关系吗?
Journal of Quality Management Pub Date : 1997-01-01 DOI: 10.1016/S1084-8568(97)90022-5
David J. Lemak, Richard Reed, P.K. Satish
{"title":"Commitment to total quality management: Is there a relationship with firm performance?","authors":"David J. Lemak,&nbsp;Richard Reed,&nbsp;P.K. Satish","doi":"10.1016/S1084-8568(97)90022-5","DOIUrl":"10.1016/S1084-8568(97)90022-5","url":null,"abstract":"<div><p>Much has been written about Total Quality Management (TQM) but, to date, there has been relatively little empirical investigation. Therefore, this work addresses the overarching question of whether or not TQM measurably improves firm performance. For a sample of sixty firms, that have demonstrated a commitment to TQM for a period of at least five years, we find that the strategy is associated with superior stock-market performance (on a market- and risk-adjusted basis) and improved profit margins.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"2 1","pages":"Pages 67-86"},"PeriodicalIF":0.0,"publicationDate":"1997-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(97)90022-5","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74360169","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 112
The development and test of a model of total quality: Organizational practices, TQ principles, employee attitudes and customer satisfaction 全面质量模型的开发和测试:组织实践、TQ原则、员工态度和客户满意度
Journal of Quality Management Pub Date : 1997-01-01 DOI: 10.1016/S1084-8568(97)90021-3
Robert D. Gatewood, Christine M. Riordan
{"title":"The development and test of a model of total quality: Organizational practices, TQ principles, employee attitudes and customer satisfaction","authors":"Robert D. Gatewood,&nbsp;Christine M. Riordan","doi":"10.1016/S1084-8568(97)90021-3","DOIUrl":"10.1016/S1084-8568(97)90021-3","url":null,"abstract":"<div><p>A Process Model of Quality Management is proposed which includes organizational practices, principles of total quality, employees' attitudes, and customer satisfaction. The model was tested with regression analyses which found that specific organizational practices can be linked to employees' perceptions of three principles of quality management; the quality principles are, in turn, related to employees' attitudes of commitment and empowerment; and these two attitudes are ultimately associated with estimates of customer satisfaction. The results of this study are discussed for their implications for research and practice.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"2 1","pages":"Pages 41-65"},"PeriodicalIF":0.0,"publicationDate":"1997-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(97)90021-3","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80696479","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 38
Leadership in authoring the quality management literature 领导撰写质量管理文献
Journal of Quality Management Pub Date : 1997-01-01 DOI: 10.1016/S1084-8568(97)90025-0
Ronald B. Heady, Mark Smith, Lionel P. Robert, Glenn T. Logan
{"title":"Leadership in authoring the quality management literature","authors":"Ronald B. Heady,&nbsp;Mark Smith,&nbsp;Lionel P. Robert,&nbsp;Glenn T. Logan","doi":"10.1016/S1084-8568(97)90025-0","DOIUrl":"10.1016/S1084-8568(97)90025-0","url":null,"abstract":"<div><p>To fully understand quality management, as well as its subtopic total quality management, it is important to know the background of its authors. This work goes beyond the contributions of the few well-known authors to examine the authorship of the relevant periodical literature across twenty-one years. Statistical tests based on 2512 abstracts of quality management articles were used to compare publication patterns by time, authorship, and quality management subtopic.</p><p>Our results show that the non-academic literature is about five times larger than the academic literature, but when size is ignored the publication patterns of academic and non-academics are strikingly similar. Statistically speaking, when controlled for total quality and non-total quality components, the two groups had undistinguishable patterns, although the non-academics appear to have been the first to make a substantial literature contribution, which started about 1984. Both groups are now showing signs of sharply turning away from writing about TQM, although the quality management literature in general shows no such sharp decline. The implications of a decline in the TQM literature are discussed.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"2 1","pages":"Pages 139-149"},"PeriodicalIF":0.0,"publicationDate":"1997-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(97)90025-0","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84298321","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 7
From the editor 来自编辑
Journal of Quality Management Pub Date : 1997-01-01 DOI: 10.1016/S1084-8568(97)90019-5
{"title":"From the editor","authors":"","doi":"10.1016/S1084-8568(97)90019-5","DOIUrl":"https://doi.org/10.1016/S1084-8568(97)90019-5","url":null,"abstract":"","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"2 1","pages":"Pages 1-2"},"PeriodicalIF":0.0,"publicationDate":"1997-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(97)90019-5","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"137347400","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Marketing cues and perceived quality: Perceptions of Saudi consumers toward products of the U.S., Japan, Germany, Italy, U.K. and France 营销线索和感知质量:沙特消费者对美国、日本、德国、意大利、英国和法国产品的看法
Journal of Quality Management Pub Date : 1997-01-01 DOI: 10.1016/S1084-8568(97)90004-3
Shahid N. Bhuian
{"title":"Marketing cues and perceived quality: Perceptions of Saudi consumers toward products of the U.S., Japan, Germany, Italy, U.K. and France","authors":"Shahid N. Bhuian","doi":"10.1016/S1084-8568(97)90004-3","DOIUrl":"10.1016/S1084-8568(97)90004-3","url":null,"abstract":"<div><p>This manuscript explores the relationship between marketing cues and perceived quality in Saudi Arabia, a surrogate for developing countries. Further, the study examines the influence of the country-of-origin bias on the relationship between marketing cues and perceived quality. A sample of 381 Saudi Arabian consumers evaluate various marketing cues and perceived quality associated with the products of the U.S., Japan, Germany, Italy, U.K., and France separately. The study results indicate that the influences of a number of marketing cues, namely, personal pride, workmanship, reasonable price, and warranties on perceived quality are robust across varying country-of-origin effects. On the other hand, the influences of appearance, reliability, availability and maintenance service on perceived quality are affected by the country-of-origin information.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"2 2","pages":"Pages 217-234"},"PeriodicalIF":0.0,"publicationDate":"1997-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(97)90004-3","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79493964","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 62
From the editor 来自编辑
Journal of Quality Management Pub Date : 1997-01-01 DOI: 10.1016/S1084-8568(97)90001-8
{"title":"From the editor","authors":"","doi":"10.1016/S1084-8568(97)90001-8","DOIUrl":"https://doi.org/10.1016/S1084-8568(97)90001-8","url":null,"abstract":"","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"2 2","pages":"Pages 169-170"},"PeriodicalIF":0.0,"publicationDate":"1997-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(97)90001-8","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136604692","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Introductory statement 介绍性的声明
Journal of Quality Management Pub Date : 1996-01-01 DOI: 10.1016/S1084-8568(96)90002-4
{"title":"Introductory statement","authors":"","doi":"10.1016/S1084-8568(96)90002-4","DOIUrl":"https://doi.org/10.1016/S1084-8568(96)90002-4","url":null,"abstract":"","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"1 1","pages":"Pages 1-4"},"PeriodicalIF":0.0,"publicationDate":"1996-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(96)90002-4","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"137128211","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Organizational comparison processes: Investigating the adoption and impact of benchmarking-related activities 组织比较过程:调查基准相关活动的采用和影响
Journal of Quality Management Pub Date : 1996-01-01 DOI: 10.1016/S1084-8568(96)90012-7
Donald B. Fedor, Charles K. Parsons, Christina E. Shalley
{"title":"Organizational comparison processes: Investigating the adoption and impact of benchmarking-related activities","authors":"Donald B. Fedor,&nbsp;Charles K. Parsons,&nbsp;Christina E. Shalley","doi":"10.1016/S1084-8568(96)90012-7","DOIUrl":"10.1016/S1084-8568(96)90012-7","url":null,"abstract":"<div><p>This paper looks at benchmarking, in its many forms, as an example of organizational comparison processes that are now being used in organizations. While benchmarking is gaining in popularity and prescriptions abound, this comparative process has not been theoretically investigated. As a result, there is little understanding of its adoption and subsequent impact. In this paper, a model is proposed and testable propositions offered in order to provide a theoretical foundation to stimulate further research on this issue.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"1 2","pages":"Pages 161-192"},"PeriodicalIF":0.0,"publicationDate":"1996-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(96)90012-7","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88807167","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 21
Total quality and the abandonment of performance appraisal: Taking a good thing too far? 全面质量和放弃绩效评估:把好事做过头了?
Journal of Quality Management Pub Date : 1996-01-01 DOI: 10.1016/S1084-8568(96)90013-9
Robert L. Cardy, Kenneth P. Carson
{"title":"Total quality and the abandonment of performance appraisal: Taking a good thing too far?","authors":"Robert L. Cardy,&nbsp;Kenneth P. Carson","doi":"10.1016/S1084-8568(96)90013-9","DOIUrl":"10.1016/S1084-8568(96)90013-9","url":null,"abstract":"<div><p>Proponents of total quality management often argue that performance appraisal is fundamentally at odds with quality-oriented management. This argument is made both on the basis of logical analysis and statistical demonstration. We show that neither of these arguments creates a compelling case against performance appraisal. We conclude that thoughtful organizations need to make decisions about performance appraisal in the same way that other business decisions are made, that is, in terms of a cost-benefit analysis.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"1 2","pages":"Pages 193-206"},"PeriodicalIF":0.0,"publicationDate":"1996-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(96)90013-9","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91055335","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 12
Human resource management in a total quality organizational environment: Shifting from a traditional to a TQHRM approach 全面质量组织环境中的人力资源管理:从传统到TQHRM方法的转变
Journal of Quality Management Pub Date : 1996-01-01 DOI: 10.1016/S1084-8568(96)90003-6
Robert L. Cardy, Gregory H. Dobbins
{"title":"Human resource management in a total quality organizational environment: Shifting from a traditional to a TQHRM approach","authors":"Robert L. Cardy,&nbsp;Gregory H. Dobbins","doi":"10.1016/S1084-8568(96)90003-6","DOIUrl":"10.1016/S1084-8568(96)90003-6","url":null,"abstract":"<div><p>The major characteristics of a TQM organizational environment are reviewed and a conceptual framework distinguishing the process and content characteristics of traditional and total quality approaches to HRM is offered. Implications of this new paradigm for research in HRM are considered. It is concluded that future theoretical and empirical research must be responsive to the quality environment.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"1 1","pages":"Pages 5-20"},"PeriodicalIF":0.0,"publicationDate":"1996-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(96)90003-6","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82379030","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 64
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