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A critical examination of the ability of ISO 9000 certification to lead to a competitive advantage 对ISO 9000认证能否带来竞争优势进行严格审查
Journal of Quality Management Pub Date : 1999-01-01 DOI: 10.1016/S1084-8568(99)80095-9
Sime Curkovic, Mark Pagell
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引用次数: 130
The environment is free: The quality analogy 环境是免费的:质量类比
Journal of Quality Management Pub Date : 1999-01-01 DOI: 10.1016/S1084-8568(99)80099-6
A. Chandrashekar, Thomas C. Dougless, G. Avery
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引用次数: 28
From the editor 来自编辑
Journal of Quality Management Pub Date : 1999-01-01 DOI: 10.1016/S1084-8568(99)80092-3
{"title":"From the editor","authors":"","doi":"10.1016/S1084-8568(99)80092-3","DOIUrl":"https://doi.org/10.1016/S1084-8568(99)80092-3","url":null,"abstract":"","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"4 1","pages":"Pages 1-3"},"PeriodicalIF":0.0,"publicationDate":"1999-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(99)80092-3","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136849655","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Quality improvement and top management in nursing homes 养老院的质量改进与高层管理
Journal of Quality Management Pub Date : 1999-01-01 DOI: 10.1016/S1084-8568(99)80097-2
Nicholas G Castle
{"title":"Quality improvement and top management in nursing homes","authors":"Nicholas G Castle","doi":"10.1016/S1084-8568(99)80097-2","DOIUrl":"https://doi.org/10.1016/S1084-8568(99)80097-2","url":null,"abstract":"<div><p>This study examines how the demographic characteristics of the top management team in 236 nursing homes can affect the adoption of QI techniques. Tenure, education, and involvement in a professional society are the demographic characteristics investigated. Controlling for 13 organizational and environmental factors, the results show both aggregate levels and dissimilarity in educational experience and professional involvement of the top management team have a significant effect on the likelihood of a home adopting QI. We discuss these results in terms of their significance for nursing homes and top management.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"4 1","pages":"Pages 95-109"},"PeriodicalIF":0.0,"publicationDate":"1999-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(99)80097-2","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91759543","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 11
The influence of human resource practices on empowerment and employee perceptions of management commitment to quality 人力资源实践对授权和员工对管理承诺质量的看法的影响
Journal of Quality Management Pub Date : 1999-01-01 DOI: 10.1016/S1084-8568(99)80093-5
Larry W Howard, S.Thomas Foster
{"title":"The influence of human resource practices on empowerment and employee perceptions of management commitment to quality","authors":"Larry W Howard,&nbsp;S.Thomas Foster","doi":"10.1016/S1084-8568(99)80093-5","DOIUrl":"10.1016/S1084-8568(99)80093-5","url":null,"abstract":"<div><p>We hypothesized that certain human resource (HR) management practices establish a platform for basing employee empowerment, and that increasing empowerment would be positively related to perceptions of leadership commitment to quality. Using multi-stage structural equation modeling, we tested these hypotheses on data collected internally from 529 employees in a high-technology manufacturer well known for its quality initiatives. Results supported these predictions, and point to ways to further integrate HR management and quality management practices.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"4 1","pages":"Pages 5-22"},"PeriodicalIF":0.0,"publicationDate":"1999-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(99)80093-5","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91187512","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 98
Quality improvement and top management in nursing homes 养老院的质量改进与高层管理
Journal of Quality Management Pub Date : 1999-01-01 DOI: 10.1016/S1084-8568(99)80097-2
N. Castle
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引用次数: 11
360° feedback system effectiveness: Test of a model in a field setting 360°反馈系统有效性:在现场设置模型的测试
Journal of Quality Management Pub Date : 1999-01-01 DOI: 10.1016/S1084-8568(99)80094-7
Jane R Williams, Sarah B Lueke
{"title":"360° feedback system effectiveness: Test of a model in a field setting","authors":"Jane R Williams,&nbsp;Sarah B Lueke","doi":"10.1016/S1084-8568(99)80094-7","DOIUrl":"10.1016/S1084-8568(99)80094-7","url":null,"abstract":"<div><p>Multi-source feedback systems have been implemented in many organizations as a tool to enhance management development efforts. Interestingly, compared to the number of systems in place, the amount of empirical work conducted to support the use of these systems is scarce. The current field study proposed and tested a model with managers which examined the relationships between multi-source feedback rating consistency, individual attitudes (e.g., system reactions, self-efficacy, and perceived situational constraints), and developmental behavior. The findings suggested that perceived system knowledge and experience with the system are particularly important variables in the model. In addition, it appears that the consistency between self and subordinate feedback is particularly important in influencing managers' attitudes and reactions. Results of this study suggest that this model may be a useful way to organize research which examines the outcomes and efficacy of multi-source feedback systems.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"4 1","pages":"Pages 23-49"},"PeriodicalIF":0.0,"publicationDate":"1999-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(99)80094-7","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90063952","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
The effects of total quality management and perceived justice on organizational commitment of hospital nursing staff 全面质量管理与感知公正对医院护理人员组织承诺的影响
Journal of Quality Management Pub Date : 1999-01-01 DOI: 10.1016/S1084-8568(99)80096-0
Andrea Brooks, Gerald Zeitz
{"title":"The effects of total quality management and perceived justice on organizational commitment of hospital nursing staff","authors":"Andrea Brooks,&nbsp;Gerald Zeitz","doi":"10.1016/S1084-8568(99)80096-0","DOIUrl":"10.1016/S1084-8568(99)80096-0","url":null,"abstract":"<div><p>This study of 507 nurses in 12 hospitals finds that perceived procedural justice mediates the relationship between perceived Total Quality Management traits and two dimensions of commitment to the organization. Affective commitment fully mediates the effects of TQM and justice on intention to remain an employee. Such intention has a negative reciprocal effect on affective commitment. The paper suggests that hospital administrators attempting to implement TQM programs would do well to project a clear vision for the TQM program and impart a sense of fairness and correct procedure if they wish to win full employee commitment to the program. The paper concludes with suggestions for further research.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"4 1","pages":"Pages 69-93"},"PeriodicalIF":0.0,"publicationDate":"1999-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(99)80096-0","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86819947","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 28
The environment is free: The quality analogy 环境是免费的:质量类比
Journal of Quality Management Pub Date : 1999-01-01 DOI: 10.1016/S1084-8568(99)80099-6
Ashok Chandrashekar, Thomas Dougless, Gayle C Avery
{"title":"The environment is free: The quality analogy","authors":"Ashok Chandrashekar,&nbsp;Thomas Dougless,&nbsp;Gayle C Avery","doi":"10.1016/S1084-8568(99)80099-6","DOIUrl":"https://doi.org/10.1016/S1084-8568(99)80099-6","url":null,"abstract":"<div><p>This paper argues that quality improvement approaches can be applied in the environmental context. Although environmental issues can occasionally negatively impact an organization's core business, most environmental programs, if properly channeled, can lead to both improved profitability and increased social responsibility. It is argued that time-proven techniques that have helped reduce quality costs and improve market share can provide similar results when applied to many environmental problems. Techniques based on the Total Quality Environmental Management (TQEM) philosophy (which is based on integrating Total Quality Management (TQM) methods and environmental management methods) are already being used by many organizations. This paper builds upon the TQEM concept (which emphasizes four basic elements: customer identification, continuous improvement, do the job right the first time and a systems approach to work) by showing how other principles used in quality management can also be applied to environmental management. The issues are then illustrated through a case study of a leading German manufacturer, Bosch-Siemens Hausgeräte GmbH.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"4 1","pages":"Pages 123-143"},"PeriodicalIF":0.0,"publicationDate":"1999-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(99)80099-6","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91759542","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 26
The impact of ISO 14000 environmental management standards on small and medium sized enterprises iso14000环境管理标准对中小企业的影响
Journal of Quality Management Pub Date : 1999-01-01 DOI: 10.1016/S1084-8568(99)80098-4
Morgan P Miles, Linda S Munilla, Timothy McClurg
{"title":"The impact of ISO 14000 environmental management standards on small and medium sized enterprises","authors":"Morgan P Miles,&nbsp;Linda S Munilla,&nbsp;Timothy McClurg","doi":"10.1016/S1084-8568(99)80098-4","DOIUrl":"10.1016/S1084-8568(99)80098-4","url":null,"abstract":"<div><p>Environmental performance is fast becoming a selection criterion both in the consumer and industrial markets. Some consumer market segments use environmental criteria when selecting one brand over another. In the industrial market, supplier selection by multinational firms may soon be conditioned on vendor environmental performance. This paper attempts to explore the impact of ISO 14000 on SMEs and offers suggestions for future research.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"4 1","pages":"Pages 111-122"},"PeriodicalIF":0.0,"publicationDate":"1999-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(99)80098-4","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86725194","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 78
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