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Journal of Quality Management最新文献

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Total quality management and sustainable competitive advantage 全面质量管理和可持续竞争优势
Journal of Quality Management Pub Date : 2000-03-01 DOI: 10.1016/S1084-8568(00)00010-9
Richard Reed , David J Lemak , Neal P Mero
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引用次数: 486
An application of Thompson's typology to TQM in service firms 汤普森类型学在服务企业TQM中的应用
Journal of Quality Management Pub Date : 2000-03-01 DOI: 10.1016/S1084-8568(00)00013-4
David J. Lemak, R. Reed
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引用次数: 44
An application of Thompson's typology to TQM in service firms 汤普森类型学在服务企业TQM中的应用
Journal of Quality Management Pub Date : 2000-03-01 DOI: 10.1016/S1084-8568(00)00013-4
David J Lemak , Richard Reed
{"title":"An application of Thompson's typology to TQM in service firms","authors":"David J Lemak ,&nbsp;Richard Reed","doi":"10.1016/S1084-8568(00)00013-4","DOIUrl":"https://doi.org/10.1016/S1084-8568(00)00013-4","url":null,"abstract":"<div><p>This work is based on the premise that service firms are different. The involvement of customers in the provision of services not only creates an uncertainty that makes service organizations different from manufacturing firms, but, within the broad classification of service organizations, they can also be different from each other. In line with previous research on service firms, we use Thompson's [Thompson, J.D. (1967). <em>Organizations in action</em>. New York: McGraw-Hill] typology of interdependence (pooled, sequential, and reciprocal) as a useful framework for addressing those differences. We deduce that components of TQM content and TQM process should vary according to an organization's degree of interdependence if output uncertainty, expressed in terms of service quality, is to be minimized. Thus, the success of TQM in service organizations is dependent upon the fit among interdependence and the strategy's content and process.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"5 1","pages":"Pages 67-83"},"PeriodicalIF":0.0,"publicationDate":"2000-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(00)00013-4","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91696762","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 44
Creating an empowering culture: examining the relationship between organizational culture and perceptions of empowerment 创建授权文化:检查组织文化与授权观念之间的关系
Journal of Quality Management Pub Date : 2000-03-01 DOI: 10.1016/S1084-8568(00)00011-0
Tracey Honeycutt Sigler , Christine M Pearson
{"title":"Creating an empowering culture: examining the relationship between organizational culture and perceptions of empowerment","authors":"Tracey Honeycutt Sigler ,&nbsp;Christine M Pearson","doi":"10.1016/S1084-8568(00)00011-0","DOIUrl":"10.1016/S1084-8568(00)00011-0","url":null,"abstract":"<div><p>A study of front line employees in four textile plants located in the Southeastern United States is used to examine how organizational culture may support empowerment efforts. Our results indicate that organizational cultures that were perceived as being more collective and more doing-oriented were related to significantly greater perceptions of empowerment. Power distance was related to empowerment and organizational commitment in unexpected ways. Implications for both theory and practice are discussed.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"5 1","pages":"Pages 27-52"},"PeriodicalIF":0.0,"publicationDate":"2000-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(00)00011-0","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73721599","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 301
Predicting the trajectory of manufacturing quality with work team implementation 预测制造质量的轨迹，并配合团队实施
Journal of Quality Management Pub Date : 2000-03-01 DOI: 10.1016/S1084-8568(00)00015-8
Joy M. Field, K. K. Sinha
{"title":"Predicting the trajectory of manufacturing quality with work team implementation","authors":"Joy M. Field, K. K. Sinha","doi":"10.1016/S1084-8568(00)00015-8","DOIUrl":"https://doi.org/10.1016/S1084-8568(00)00015-8","url":null,"abstract":"","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"1 1","pages":"103-118"},"PeriodicalIF":0.0,"publicationDate":"2000-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82869894","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
From the editor 来自编辑
Journal of Quality Management Pub Date : 2000-03-01 DOI: 10.1016/S1084-8568(00)00017-1
Robert Cardy
{"title":"From the editor","authors":"Robert Cardy","doi":"10.1016/S1084-8568(00)00017-1","DOIUrl":"https://doi.org/10.1016/S1084-8568(00)00017-1","url":null,"abstract":"","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"5 1","pages":"Pages 1-3"},"PeriodicalIF":0.0,"publicationDate":"2000-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(00)00017-1","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136477760","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The effect of quality management and participation in decision-making on individual performance 质量管理和决策参与对个人绩效的影响
Journal of Quality Management Pub Date : 2000-03-01 DOI: 10.1016/S1084-8568(00)00012-2
Shmuel Stashevsky, Dov Elizur
{"title":"The effect of quality management and participation in decision-making on individual performance","authors":"Shmuel Stashevsky,&nbsp;Dov Elizur","doi":"10.1016/S1084-8568(00)00012-2","DOIUrl":"10.1016/S1084-8568(00)00012-2","url":null,"abstract":"<div><p>The major objective of the study was to analyze the effects of total quality management (TQM) on improvement efforts and individual performance. Employee response to quality management (QM) and the perceived degree of participation in decision-making (PDM) were considered the major factors affecting employee improvement efforts. The improvement effort factor was expected to influence employee performance. Subjects were 208 employees in three industrial organizations applying TQM in Israel. Three causal models were suggested and tested by means of structural equation modeling using <span>lisrel</span>. The results supported the proposed model. The findings revealed that the influence of PDM on improvement efforts is considerably higher than that of QM. This finding suggests that PDM is the most important component of the TQM process that affects improvement efforts and individual performance. Therefore, ISO 9000 that does not include PDM may not impact individual performance.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"5 1","pages":"Pages 53-65"},"PeriodicalIF":0.0,"publicationDate":"2000-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(00)00012-2","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87026213","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 46
Human resource management and Deming's continuous improvement concept 人力资源管理和德铭的持续改进理念
Journal of Quality Management Pub Date : 2000-03-01 DOI: 10.1016/S1084-8568(00)00014-6
Mitchell Langbert
{"title":"Human resource management and Deming's continuous improvement concept","authors":"Mitchell Langbert","doi":"10.1016/S1084-8568(00)00014-6","DOIUrl":"https://doi.org/10.1016/S1084-8568(00)00014-6","url":null,"abstract":"<div><p>This article presents a loss minimization or continuous improvement model for human resource management (HRM). Minimization of losses arising from the interaction of two critical human resource (HR) quality targets, commitment and equity, requires ‘profound knowledge’ of social processes and the development of HR systems. The history of HR can be interpreted as a social continuous improvement process that makes use of four systems approaches: trust, bureaucracy, unionization, and regulation. Variance-minimizing tools that were appropriate for earlier phases of HR history (characterized by higher levels of HR loss) may be too blunt for the level of commitment industry now demands. Enterprise or company unionism may be a preferable quality management tool, although the National Labor Relations Act inhibits its adoption.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"5 1","pages":"Pages 85-101"},"PeriodicalIF":0.0,"publicationDate":"2000-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(00)00014-6","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90019918","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 11
Human resource management and Deming's continuous improvement concept 人力资源管理和德铭的持续改进理念
Journal of Quality Management Pub Date : 2000-03-01 DOI: 10.1016/S1084-8568(00)00014-6
M. Langbert
{"title":"Human resource management and Deming's continuous improvement concept","authors":"M. Langbert","doi":"10.1016/S1084-8568(00)00014-6","DOIUrl":"https://doi.org/10.1016/S1084-8568(00)00014-6","url":null,"abstract":"","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"67 1","pages":"85-101"},"PeriodicalIF":0.0,"publicationDate":"2000-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90443014","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 11
Technology and quality improvements in Mexican companies: some international comparisons 墨西哥公司的技术和质量改进:一些国际比较
Journal of Quality Management Pub Date : 2000-03-01 DOI: 10.1016/S1084-8568(00)00016-X
W. Nasierowski
{"title":"Technology and quality improvements in Mexican companies: some international comparisons","authors":"W. Nasierowski","doi":"10.1016/S1084-8568(00)00016-X","DOIUrl":"https://doi.org/10.1016/S1084-8568(00)00016-X","url":null,"abstract":"","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"41 1","pages":"119-137"},"PeriodicalIF":0.0,"publicationDate":"2000-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77564409","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 14
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