Digital Business最新文献_第8页

What pivot is: Touching an elephant in the dark 什么是支点:摸黑摸大象

Digital Business Pub Date : 2023-06-01 DOI: 10.1016/j.digbus.2023.100056

Ayoob Sadeghiani , Alistair Anderson

引用次数: 0

User experience key performance indicators for industrial IoT systems: A multivocal literature review 工业物联网系统的用户体验关键绩效指标:多语种文献综述

Digital Business Pub Date : 2023-06-01 DOI: 10.1016/j.digbus.2023.100057

Adam Trendowicz, Eduard C. Groen, Jens Henningsen, Julien Siebert, Nedo Bartels, Sven Storck, Thomas Kuhn

{"title":"User experience key performance indicators for industrial IoT systems: A multivocal literature review","authors":"Adam Trendowicz, Eduard C. Groen, Jens Henningsen, Julien Siebert, Nedo Bartels, Sven Storck, Thomas Kuhn","doi":"10.1016/j.digbus.2023.100057","DOIUrl":"https://doi.org/10.1016/j.digbus.2023.100057","url":null,"abstract":"<div><p>In software systems, user experience (UX) is a quality that provides value to its intended users. Therefore, we consider it critical to manage UX and its link to business value quantitatively. Key performance indicators (KPIs) have been widely adopted for objectively measuring factors that influence business success, including measuring UX characteristics and their business contribution in the context of software systems in general. Yet, measuring UX in the context of complex Internet of Things (IoT) systems, especially Industrial IoT (IIoT) systems, remains a challenge.</p><p>This paper presents a multivocal literature review (MLR) of the UX-KPIs proposed in the context of (I)IoT systems, along with factors influencing UX and challenges of quantifying UX. We investigate the status quo and derive recommendations for measuring the UX of (I)IoT systems.</p><p>Our analysis of 64 publications shows that UX has so far received relatively little attention in the context of (I)IoT. Although we identified 605 KPIs, 78 influencing factors, and 119 challenges, most of the UX features discussed were defined in a broader context of software systems, i.e., they were less specific to IoT, but rather focused on universal system quality characteristics such as functional suitability, performance efficiency, usability, and reliability.</p><p>Finally, no generally accepted approach for measuring UX in (I)IoT systems and how these contribute to the overall business value has been proposed yet. We also found little evidence that improving UX or achieving a good UX currently plays an explicit role in the design and development of IoT systems.</p></div>","PeriodicalId":100376,"journal":{"name":"Digital Business","volume":"3 1","pages":"Article 100057"},"PeriodicalIF":0.0,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49715396","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 6

Managerial capabilities as facilitators of digital transformation? Dynamic managerial capabilities as antecedents to digital business model transformation and firm performance 作为数字化转型推动者的管理能力?动态管理能力是数字化商业模式转型和企业绩效的先决条件

Digital Business Pub Date : 2023-06-01 DOI: 10.1016/j.digbus.2023.100053

Tim Heubeck

{"title":"Managerial capabilities as facilitators of digital transformation? Dynamic managerial capabilities as antecedents to digital business model transformation and firm performance","authors":"Tim Heubeck","doi":"10.1016/j.digbus.2023.100053","DOIUrl":"https://doi.org/10.1016/j.digbus.2023.100053","url":null,"abstract":"<div><p>Digital business model transformation (DBMT) necessitates new managerial capabilities, yet the existing literature lacks an empirical understanding of managerial capabilities as antecedents to strategic change and firm performance. This paper builds on dynamic managerial capabilities theory to argue that managerial human capital—composed of leadership and entrepreneurial skills—is a critical facilitator of DBMT and resultant firm performance. Further, the research model proposes that managers' social capital and cognition positively moderate the relationship between human capital and DBMT. The study's findings from a sample of German Industry 4.0 firms provide new insights into the significance of managerial capabilities in a digital economy. This study advances management literature by demonstrating that the benefits of managers' human capital for DBMT are contingent on its form: entrepreneurial skills facilitate digital transformation integral for firm performance, while leadership skills have no impact on firm performance—neither directly nor indirectly through DBMT. Thus, this study provides strong evidence of the importance of entrepreneurial skills in driving DBMT to increase firm performance. Further, the findings offer a nuanced account of the interrelationships between dynamic managerial capabilities, revealing that higher levels of social capital and lower levels of cognition increase the positive effect of entrepreneurial skills on DBMT. This study altogether reaffirms the significance of managers' dynamic capabilities for strategic change enabled by DBMT and their performance benefits, yet it reveals that the effect mechanisms differ from those found in nondigital research settings.</p></div>","PeriodicalId":100376,"journal":{"name":"Digital Business","volume":"3 1","pages":"Article 100053"},"PeriodicalIF":0.0,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49715746","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 14

Exploring API-driven business models: Lessons learned from Amadeus's digital transformation 探索api驱动的商业模式:Amadeus数字化转型的经验教训

Digital Business Pub Date : 2023-06-01 DOI: 10.1016/j.digbus.2023.100055

Saeid Heshmatisafa, Marko Seppänen

{"title":"Exploring API-driven business models: Lessons learned from Amadeus's digital transformation","authors":"Saeid Heshmatisafa, Marko Seppänen","doi":"10.1016/j.digbus.2023.100055","DOIUrl":"https://doi.org/10.1016/j.digbus.2023.100055","url":null,"abstract":"<div><p>Digital transformation compels companies to seek new strategies and business models, allowing firms to find new ways to create and capture value. APIs have been widely used in improving internal processes and have been opened up recently to third-party developers to enable innovations in digital ecosystems. However, few studies have documented success stories of value generation through employing public APIs and thus enabling new, API-driven business models. This single case study examined the digital transformation in one of the leading organizations of the travel industry, Amadeus Corporation. Publicly available documents and other gray literature were used as data for content analysis. The results show how Amadeus has transformed its business model into an API-driven business model. This study contributes to the literature on API-driven business models by demonstrating the implication of APIs as a strategic tool in value co-creation. We identified six different values that were generated by exposing digital assets to API consumers through the API-driven business models of self-service platforms: commercialization, ecosystem, big data, market and marketplace, entrepreneurship, and R&D.</p></div>","PeriodicalId":100376,"journal":{"name":"Digital Business","volume":"3 1","pages":"Article 100055"},"PeriodicalIF":0.0,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49715753","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Mindful work and mindful technology: Redressing digital distraction in knowledge work 正念工作和正念技术:纠正知识工作中的数字干扰

Digital Business Pub Date : 2023-06-01 DOI: 10.1016/j.digbus.2022.100051

Mohammad Hossein Jarrahi , Dorothy Lee Blyth , Cami Goray

引用次数: 2

Data literacy for improving governmental performance: A competence-based approach and multidimensional operationalization 提高政府绩效的数据素养:基于能力的方法和多维操作化

Digital Business Pub Date : 2023-06-01 DOI: 10.1016/j.digbus.2022.100050

Guido Ongena

引用次数: 6

Towards the Industry 4.0 agenda: Practitioners' reasons why a digital transition of shop floor management visualization boards is warranted 迈向工业4.0议程：从业者为什么车间管理可视化板的数字化转型是有必要的

Digital Business Pub Date : 2023-05-30 DOI: 10.1016/j.digbus.2023.100063

Pernille Clausen

{"title":"Towards the Industry 4.0 agenda: Practitioners' reasons why a digital transition of shop floor management visualization boards is warranted","authors":"Pernille Clausen","doi":"10.1016/j.digbus.2023.100063","DOIUrl":"https://doi.org/10.1016/j.digbus.2023.100063","url":null,"abstract":"<div><p>Under the umbrella of Industry 4.0 (I4.0), manufacturing companies have implemented various digital solutions, improving productivity. Shop floor management (SFM) is the core management instrument in manufacturing and is a precondition for implementing new systems. In recent decades, visualization boards (VB) have played a significant role in facilitating SFM. Following the I4.0 agenda, tremendous investments in manufacturing technologies have been spent to enable data-driven decision-making to support SFM in monitoring and controlling manufacturing. However, it does not seem that the digital transition has reached the SFM practice yet. Currently, most manufacturers rely on analog VBs. One would think, that applying such an analog tool limits the opportunities to harvest the full potential of the digital investments to improve SFM conditions. This paper aims to shed light on this gap by contributing to the existing literature on digital SFM by adding to the discussion on how the role of analog VBs as an SFM instrument is changing due to the digital transition of manufacturing. The research follows a case study approach, including 16 cases that illustrate the use of current VBs to facilitate SFM in 16 international companies. The findings demonstrate an SFM model (The Danish SFM model) which indicates that VBs are indispensable tools to facilitate SFM. Given the functionalities of current digital VBs provide limitations, analog VBs still prove useful to the SFM practice. Despite practitioners are experiencing challenges within their digital transition of SFM VBs, the findings highlight eight reasons why a digital transition is warranted.</p></div>","PeriodicalId":100376,"journal":{"name":"Digital Business","volume":"3 2","pages":"Article 100063"},"PeriodicalIF":0.0,"publicationDate":"2023-05-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49728986","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The role of online interaction in user stickiness of social commerce: The shopping value perspective 网络互动在社交商务用户粘性中的作用:购物价值视角

Digital Business Pub Date : 2023-05-04 DOI: 10.1016/j.digbus.2023.100061

Yi Qu , Andrzej Cieślik , Shanshan Fang , Yuxiao Qing

{"title":"The role of online interaction in user stickiness of social commerce: The shopping value perspective","authors":"Yi Qu , Andrzej Cieślik , Shanshan Fang , Yuxiao Qing","doi":"10.1016/j.digbus.2023.100061","DOIUrl":"https://doi.org/10.1016/j.digbus.2023.100061","url":null,"abstract":"<div><p>Recent studies indicate that online interactions generate significant effects on consumer behavior, such as customer loyalty and satisfaction, through shopping values, while there are only very few studies devoted to user stickiness. Therefore, the purpose of this paper is to contribute to the existing literature by analyzing the effects of online interactions on user stickiness in a social commerce environment through the perspective of shopping values. This study measures online interactions through perceived ease of use, perceived usefulness and social interactivity. Shopping values are evaluated by both utilitarian and hedonic values. Then a Stimulus (<em>S</em>)-Organism (O)-Response (R) model that relates online interaction, shopping values and user stickiness, is constructed to derive several research hypotheses. Based on 183 valid questionnaires the results reveal that perceived ease of use and social interactivity can positively affect utilitarian shopping values and user stickiness, while perceived usefulness and social interactivity positively affect hedonic shopping values and then influence user stickiness. Hence, online interactions play a crucial role in strengthening user stickiness in social commerce. Therefore, for social commerce platforms, managers need to continue improving their perceived ease of use, perceived usefulness and social interactivity to attract and retain their users.</p></div>","PeriodicalId":100376,"journal":{"name":"Digital Business","volume":"3 2","pages":"Article 100061"},"PeriodicalIF":0.0,"publicationDate":"2023-05-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49713253","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

Drivers of exploitative and explorative innovation efficiency 开发性和探索性创新效率的驱动因素

Digital Business Pub Date : 2023-05-04 DOI: 10.1016/j.digbus.2023.100062

Arabella Nigg-Stock, Niklas Bayrle, Leo Brecht

{"title":"Drivers of exploitative and explorative innovation efficiency","authors":"Arabella Nigg-Stock, Niklas Bayrle, Leo Brecht","doi":"10.1016/j.digbus.2023.100062","DOIUrl":"https://doi.org/10.1016/j.digbus.2023.100062","url":null,"abstract":"<div><p>In today's fast-changing world, it is essential not only to be innovative but also to innovate efficiently. The latter can be measured through the multi-faceted construct of innovation efficiency. While researchers recently have started investigating factors and practices fostering innovation efficiency, the fact that radical and incremental innovations require different structures and approaches has not been considered yet. This study, therefore, merges the innovation efficiency literature with the ambidexterity literature and divides innovation efficiency into exploitative and explorative innovation activities. As competition is an essential variable affecting innovation, this study explores its influence on explorative as well as exploitative innovation processes in terms of efficiency. Whereas exploitative and explorative innovation activities come together within general innovation efficiency to positively influence turnover growth, separately they have no effect on it. Data Envelopment Analysis is applied to determine the innovation efficiency, and ordinary linear and Tobit regressions are used to uncover different modes of operation of exploitative and explorative innovation activities. The results indicate that price competition hampers exploitative innovation efficiency, whereas explorative innovation efficiency might improve through outside pressure of product and quality competition. The results provide academics with a new perspective on explorative and exploitative innovation management, contribute to further detangling drivers and factors behind innovation efficiency, and help practitioners to better understand drivers of efficiency for the respective innovation processes.</p></div>","PeriodicalId":100376,"journal":{"name":"Digital Business","volume":"3 2","pages":"Article 100062"},"PeriodicalIF":0.0,"publicationDate":"2023-05-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49729024","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

The hope of exponential growth – Systems mapping perspective on birth of platform business 指数增长的希望——从系统映射的角度看平台业务的诞生

Digital Business Pub Date : 2023-04-29 DOI: 10.1016/j.digbus.2023.100060

Pasi Pussinen , Arto Wallin , Jukka Hemilä

{"title":"The hope of exponential growth – Systems mapping perspective on birth of platform business","authors":"Pasi Pussinen , Arto Wallin , Jukka Hemilä","doi":"10.1016/j.digbus.2023.100060","DOIUrl":"https://doi.org/10.1016/j.digbus.2023.100060","url":null,"abstract":"<div><p>The traditional pipeline-based approach to operating business is currently challenged by the platform-based approach. The research on digital platforms and platform business is well established and includes multiple different design frameworks for building platform business but they seem to lack the dynamic nature of platform design. We explore the birth of digital transaction platforms as a dynamic process to demonstrate the dynamic complexity of designing platform-based businesses. The paper presents a multiple case study focusing on the birth phases of four resource constrained start-ups. Based on literature study and theme interviews, we apply systems mapping to analyse the early growth of four digital platform ecosystems. Our findings indicate that the growth of platform-based business is a result of various self-reinforcing and balancing feedback loops, which create dynamic behaviour of the system. In the early phases of platforms lifecycle, start-ups struggle to offset the dominating feedback structures that limit the growth. These feedback structures vary based on business environment and platform design choices made by the platform company. The research contributes to academic discussion on digital business by providing empirical and theoretical insights into growth dynamics of business based on digital platforms.</p></div>","PeriodicalId":100376,"journal":{"name":"Digital Business","volume":"3 2","pages":"Article 100060"},"PeriodicalIF":0.0,"publicationDate":"2023-04-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49713249","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1