Digital BusinessPub Date : 2023-04-27DOI: 10.1016/j.digbus.2023.100059
Tatiana Zalan , Paolo Barbesino
{"title":"Making the metaverse real","authors":"Tatiana Zalan , Paolo Barbesino","doi":"10.1016/j.digbus.2023.100059","DOIUrl":"https://doi.org/10.1016/j.digbus.2023.100059","url":null,"abstract":"<div><p>Key stakeholders across different industries with competing visions, motivations and technology bets are investing significant financial resources in developing the building blocks of the metaverse. The purpose of this opinion piece aimed primarily at practitioners is to explore the key question: <em>What is needed to make the metaverse real? What are the key uncertainties that must be resolved?</em> We are motivated by shedding light on whether the metaverse is just a new marketing buzzword or a new transformative trend. We have identified six areas with key uncertainties, which require agreement and solutions from industry players – the space, the interface, the IT infrastructure, the monetary infrastructure, the digital ID and the energy. These uncertainties will be resolved in a series of cooperative and competitive games among the key stakeholders who will need to work on being aligned on a set of standards. The practical implication is that the metaverse cannot be ignored, but there are non-trivial challenges that need to be resolved first. Our paper provides a framework for practitioners to think through these issues in a more systematic fashion.</p></div>","PeriodicalId":100376,"journal":{"name":"Digital Business","volume":"3 2","pages":"Article 100059"},"PeriodicalIF":0.0,"publicationDate":"2023-04-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49713586","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Digital BusinessPub Date : 2023-04-22DOI: 10.1016/j.digbus.2023.100058
Tekila Harley Nobile, Lorenzo Cantoni
{"title":"Personalisation (In)effectiveness in email marketing","authors":"Tekila Harley Nobile, Lorenzo Cantoni","doi":"10.1016/j.digbus.2023.100058","DOIUrl":"https://doi.org/10.1016/j.digbus.2023.100058","url":null,"abstract":"<div><p>This research explores the effects of personalization in email marketing. Although personalization is expected to positively impact customer experiences through behavioural responses, its effects on consumers' actual behaviour have not been extensively addressed, providing retailers limited guidance on how to develop personalized communication strategies. Two experimental studies were designed to test the effectiveness of personalization. Results show positive effects of personalized messages on retailers' performance while also highlighting instances of reactance. The originality of this paper lies in identifying possible causes of the contrasting effects of personalization on consumer behaviour by investigating them alongside various customers' online shopping decision making phases. It also provides managerial implications by suggesting guidelines on how to implement effective personalization in email marketing.</p></div>","PeriodicalId":100376,"journal":{"name":"Digital Business","volume":"3 2","pages":"Article 100058"},"PeriodicalIF":0.0,"publicationDate":"2023-04-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49713625","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Digital BusinessPub Date : 2022-03-01DOI: 10.1016/j.digbus.2022.100021
Khalid Samhale
{"title":"The impact of trust in the internet of things for health on user engagement","authors":"Khalid Samhale","doi":"10.1016/j.digbus.2022.100021","DOIUrl":"https://doi.org/10.1016/j.digbus.2022.100021","url":null,"abstract":"<div><p>The Internet of things (IoT) representing the online exchange of data from real devices is a major revolution that is transforming the whole of society. IoT has penetrated in the health field by facilitating healthcare exchanger for users and professionals. This article aims to examine several factors reinforcing user engagement. A theoretical framework was developed and includes the perceived autonomy, the desire for self-development, and the user trust to predict IoT user engagement in the medical context. The partial least squares structural equation modeling (PLS-SEM) approach was conducted with a sample of 109 French users. The findings highlight the relationship between trust and engagement in the use of the IoT device to improve health behavior. This research is part of a long-term IoT customer/designer relationship based on interaction and trust. It can enable IoT providers, medical professionals, and marketers to optimize patient communication to target potential users more accurately and reduce user abandonment of devices.</p></div>","PeriodicalId":100376,"journal":{"name":"Digital Business","volume":"2 1","pages":"Article 100021"},"PeriodicalIF":0.0,"publicationDate":"2022-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2666954422000011/pdfft?md5=27200867e4e422576cb1e365606ae474&pid=1-s2.0-S2666954422000011-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"137080826","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Digital BusinessPub Date : 2022-03-01DOI: 10.1016/j.digbus.2021.100017
Genevieve Sedalo , Henry Boateng , John Paul Kosiba
{"title":"Exploring social media affordance in relationship marketing practices in SMEs","authors":"Genevieve Sedalo , Henry Boateng , John Paul Kosiba","doi":"10.1016/j.digbus.2021.100017","DOIUrl":"10.1016/j.digbus.2021.100017","url":null,"abstract":"<div><p>Studies on social media use and effectiveness in large firms abound in the literature. However, social media usage for relationship marketing in small and medium enterprises is under-researched. This research examined how social media affordances influence SMEs' relationships with their customers. The Technology Affordance theory was utilized as the theoretical framework. Furthermore, a case study was used as the research design. The study's participants were SME owners/managers operating in Ghana. The thematic analysis technique was used to analyze data. The study identified three affordances of social media in the context of relationship marketing in SMEs: brand visibility, sharing, and relationship. These social media affordances result in customer acquisition. The findings and their implications have been discussed in the paper.</p></div>","PeriodicalId":100376,"journal":{"name":"Digital Business","volume":"2 1","pages":"Article 100017"},"PeriodicalIF":0.0,"publicationDate":"2022-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2666954421000168/pdfft?md5=f2acd907b7fe6ac03865c52e0a782ddb&pid=1-s2.0-S2666954421000168-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74228277","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Shipping in the era of digitalization: Mapping the future strategic plans of major maritime commercial actors","authors":"Yuki Ichimura, Dimitrios Dalaklis, Momoko Kitada, Anastasia Christodoulou","doi":"10.1016/j.digbus.2022.100022","DOIUrl":"10.1016/j.digbus.2022.100022","url":null,"abstract":"<div><p>The so-called “Fourth Industrial revolution”, also termed as “Industry 4.0” in the wider literature, is associated with several cutting-edge technologies. Indicative examples in this category are advanced applications like Artificial Intelligence (AI), Big Data Analytics (BDA), Cloud Computing and Internet of Things (IoT), which are already influencing the maritime industry. It is indicative of the fact that there are several construction projects of autonomous ships, such as the <em>Yara Birkeland</em> and the Autonomous Spaceport Drone Ship (ASDS), which are heavily reliant on technologies associated with the Industry 4.0 concept. The maritime transport industry is already transitioning into a new operations paradigm, often termed as “shipping in the era of digitalization”. Shipping companies promote digitalization as the future of the maritime industry and their efforts to set up strategies are already in progress. Examining those visions and strategies in relation to digitalization would be beneficial to better understand the way towards which the maritime industry is heading. This paper is aiming to identify the characteristics of that pool of future plans via a qualitative review and with a particular focus on major maritime commercial actors, based on shipping companies' relevant action plans that were gathered online. A conclusion standing out is that major shipping companies have embraced digitalization to increase cost-efficiency, raise competitiveness and meet the needs of their customers.</p></div>","PeriodicalId":100376,"journal":{"name":"Digital Business","volume":"2 1","pages":"Article 100022"},"PeriodicalIF":0.0,"publicationDate":"2022-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2666954422000023/pdfft?md5=74a4c6ffa54108f00d324e7e80da8de5&pid=1-s2.0-S2666954422000023-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76542968","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Digital BusinessPub Date : 2022-03-01DOI: 10.1016/j.digbus.2021.100018
Dr. Nataša Pavlović-Höck
{"title":"Herd behaviour along the consumer buying decision process - experimental study in the mobile communications industry","authors":"Dr. Nataša Pavlović-Höck","doi":"10.1016/j.digbus.2021.100018","DOIUrl":"10.1016/j.digbus.2021.100018","url":null,"abstract":"<div><p>With the dissemination of web technologies, the transparency of other people's opinions has increased tremendously, thus the possibilities of observing other consumers' decisions have also risen. Consumers may take a shortcut to follow a herd — according to which people discount their own information to imitate others. Nonetheless, despite a large body of literature exploring the topics of herd behaviour, little is known about it in the context of the individual decision-making phases before, during, and after buying. This study, examines consumers' decisions in the context of mobile communications products, using a survey experiment. The findings show that subjects use the information from others as cues in making buying decisions, whereby the influence decreases along the buying process and in the post-buying phase, where people no longer seem to follow the herd. Additionally, recommendations of other consumers exert a stronger influence on subject choices than those of experts. Finally, friends seem to influence consumers' choices more than social networks.</p></div>","PeriodicalId":100376,"journal":{"name":"Digital Business","volume":"2 1","pages":"Article 100018"},"PeriodicalIF":0.0,"publicationDate":"2022-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S266695442100017X/pdfft?md5=007a10800647e5da65982f2ea9a142cd&pid=1-s2.0-S266695442100017X-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86616504","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Digital BusinessPub Date : 2022-01-01DOI: 10.1016/j.digbus.2022.100031
John B. Dinsmore , Kunal Swani , Ciro Troise , Wakiuru Wamwara , Bin Li
{"title":"Antecedents and consequences of sending and receiving information in mobile gaming apps","authors":"John B. Dinsmore , Kunal Swani , Ciro Troise , Wakiuru Wamwara , Bin Li","doi":"10.1016/j.digbus.2022.100031","DOIUrl":"10.1016/j.digbus.2022.100031","url":null,"abstract":"<div><p>Mobile gaming applications (apps) are increasingly engineered to encourage the sending and receiving information between players in hopes of generating word-of-mouth and stimulating purchases. This research utilizes a social influence perspective to examine the trait antecedents (identification as a member of the gaming community, susceptibility to informational influence) and behavioral consequences (paying for downloads of mobile app games, making in-app purchases, sharing of gaming experiences) of the desires to send and receive market information in mobile gaming apps.</p><p>A structural equation model was constructed and tested from a survey of 265 US adults who identified themselves as playing mobile gaming apps. Results show dramatically different antecedents and consequences between trait desires to send and receive market information in mobile gaming apps. The desire to send market information significantly and positively affected all three gaming behaviors, while the desire to receive market information had a negative effect on in-app purchases. The desire to send market information also fully mediated the impact of susceptibility to informational influence on all three behaviors. These findings help expand knowledge of informational exchange in mobile games to help developers increase engagement and monetization.</p></div>","PeriodicalId":100376,"journal":{"name":"Digital Business","volume":"2 2","pages":"Article 100031"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2666954422000114/pdfft?md5=39329082f095130f2f5bfa50bc363f20&pid=1-s2.0-S2666954422000114-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75207205","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Digital BusinessPub Date : 2022-01-01DOI: 10.1016/j.digbus.2022.100042
Yuqing Liu , Jörg Henseler , Yide Liu
{"title":"What makes tourists adopt smart hospitality? An inquiry beyond the technology acceptance model","authors":"Yuqing Liu , Jörg Henseler , Yide Liu","doi":"10.1016/j.digbus.2022.100042","DOIUrl":"10.1016/j.digbus.2022.100042","url":null,"abstract":"<div><p>Smart hospitality has become an attractive project in tourism. Extant research has studied smart technology as a contingency but has neglected to conceptualize smartness and investigate its consequences. This study conceptualizes and operationalizes smart hospitality and explores the relationships among smartness, perceived usefulness, perceived ease of use, overall image of a hotel and tourists' behavioral intention to stay in a smart hotel. The proposed model incorporated technology acceptance model (TAM) and image theory. With a sample of 348 respondents in Macau, this study tested the model using partial least squares path modeling (PLS-PM), which indicates that the proposed model fits the data. In spite of a high inter-construct correlation, the results showed that smartness does not have a direct effect on behavioral intention. According to mediation analysis, indirect effects made up of significant direct effects and assigned them to TAM, image theory, and a combination of both. This paper contributes to hospitality management theory by providing additional insight into smart hospitality, it demonstrates the applicability of PLS-PM with composite and common factor models in technological change research, and it suggests smartness as a business strategy that can change tourists' choices in practice.</p></div>","PeriodicalId":100376,"journal":{"name":"Digital Business","volume":"2 2","pages":"Article 100042"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2666954422000229/pdfft?md5=d2f6894a62d225a15bb1594341bead86&pid=1-s2.0-S2666954422000229-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75527616","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Digital BusinessPub Date : 2022-01-01DOI: 10.1016/j.digbus.2022.100049
Horst Treiblmaier
{"title":"How to incorporate temporal change in digital business research: The use of process theory and agent-based modeling","authors":"Horst Treiblmaier","doi":"10.1016/j.digbus.2022.100049","DOIUrl":"https://doi.org/10.1016/j.digbus.2022.100049","url":null,"abstract":"<div><p>Research on digital businesses builds upon a well-established set of theories, models, and frameworks. A frequently used approach within the paradigm of common variance theory is to first create a theory-based model and then test it using a multivariate method. Cross-sectional data is often used to test the overall fit of the model and the significance of its parameters, yet this approach fails to take into account the important role of temporal dynamics and the potential change of parameters over time, which constitutes an important research gap. For example, the popular Technology Acceptance Model (TAM) provides a snapshot in time, but cannot explain the postulated temporal patterns of the Diffusion of Innovations (DOI) theory. In this exploratory paper, we call for a theoretical and methodological paradigm shift and introduce process theory as a complement to the popular variance theory. This theory considers how entities change over time and create important network effects. Additionally, we illustrate how agent-based modeling (ABM) in combination with Structural Equation Modeling (SEM) can help to create models that combine the rigor of multivariate statistical methods with the capability of process theory to account for changes over time. Using ABM within the process theory paradigm can help to create meaningful models that are capable of incorporating temporal dynamics.</p></div>","PeriodicalId":100376,"journal":{"name":"Digital Business","volume":"2 2","pages":"Article 100049"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2666954422000291/pdfft?md5=c1bd47fec61b8da5ec5c8c19423f9894&pid=1-s2.0-S2666954422000291-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"137400943","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The role of ERP in business model innovation: Impetus or impediment","authors":"Francisco-Jose Molina-Castillo , Rocío Rodríguez , Carolina López-Nicolas , Harry Bouwman","doi":"10.1016/j.digbus.2022.100024","DOIUrl":"10.1016/j.digbus.2022.100024","url":null,"abstract":"<div><h3>Purpose</h3><p>This research explores the moderating role of Enterprise Resource Planning (ERP) in (Business Model (BM) innovation by comparing two groups of Small and Medium-sized Enterprises (SMEs) that are still in the process of considering adoption of ERP or already have implemented ERP. In particular, the aim is to see whether ERP enables or hampers the relationship between BM experimentation, i.e. the process of BM innovation, and BM performance. An important mediator, with a focus on downstream value delivery and creation, is the novelty of the BM in question.</p></div><div><h3>Design/methodology/approach</h3><p>This research is based on a large quantitative study among Spanish firms that are engaged in BM innovation activities and in different phases of implementing ERP. A representative sample of 208 Spanish firms engaged in Business Model Innovation from different sectors was used to collect data, which was analysed using heterotrait-monotrait (HTMT) for scaling and Structural Equation Modelling (SEM) for model testing.</p></div><div><h3>Findings</h3><p>Quantitative findings show that there is a direct positive impact of BM experimentation on BM performance for firms that did not implement an ERP, while downstream novelty leads to improved value capture due to increased efficiency and the associated cost reduction. By contrast, firms with ERP show a better performance, depending on the degree of the downstream novelty of the BM.</p></div><div><h3>Originality/value</h3><p>There is no previous research exploring the moderating role of ERP in BM Innovation for SMEs. This is the first study to examine whether BM experimentation affects BM performance and value capturing, as mediated by BM novelty and moderated by implementation by ERP.</p></div>","PeriodicalId":100376,"journal":{"name":"Digital Business","volume":"2 2","pages":"Article 100024"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2666954422000047/pdfft?md5=06f873afb25f5968521c05201256b095&pid=1-s2.0-S2666954422000047-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73560533","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}