Digital Business最新文献_第9页

Two-dimensional analysis of customer behavior in traditional and electronic banking 传统银行和电子银行客户行为的二维分析

Digital Business Pub Date : 2022-01-01 DOI: 10.1016/j.digbus.2022.100030

Maryam Hosseini , Neda Abdolvand , Saeedeh Rajaee Harandi

{"title":"Two-dimensional analysis of customer behavior in traditional and electronic banking","authors":"Maryam Hosseini , Neda Abdolvand , Saeedeh Rajaee Harandi","doi":"10.1016/j.digbus.2022.100030","DOIUrl":"10.1016/j.digbus.2022.100030","url":null,"abstract":"<div><p>The explosive growth of information technology has encouraged organizations to use new technologies in all areas. These changes are also visible in the banking industry. In this situation, customers have used both electronic and traditional services, and each has its own features. According to expectancy-value theory, customer value and expectations both affect customer buying behavior and should be considered by banking managers in designing their strategies. Better understanding of these features will help banks to provide customers with the services they need and, as a result, maintain them. Hence, using expectancy-value theory as a framework this study proposed a two-dimensional approach to examine the customers' behavior in both electronic and traditional banking in Iran. To this end, the data of one-year transactions of XYZ bank (one of the largest private banks of Iran) customers, consisting of one million records, was used and customers were clustered using the RFM model - recency, frequency, and monetary. The CRISP-DM methodology was used to extract knowledge from customer data and the K-Mean algorithm was used for clustering. Customer lifetime value was also calculated using Lawshe criteria. According to the results, customers who use both electronic and traditional bank services are more valuable. The two-dimensional approach proposed and provides a two-sided view of the customer, and thereby provides a more comprehensive knowledge and understanding of customer behavior, and contributes to the body of literature in this field. Using the proposed model, different banks can better classify their customers and can provide the right product / service to the right person.</p></div>","PeriodicalId":100376,"journal":{"name":"Digital Business","volume":"2 2","pages":"Article 100030"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2666954422000102/pdfft?md5=5e312947ae2a19df8ebeaa021ed0b9b4&pid=1-s2.0-S2666954422000102-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80549379","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 5

Enhanced digital transformation supporting capabilities through enterprise architecture management: A fsQCA perspective 通过企业架构管理增强的数字转换支持能力:fsQCA视角

Digital Business Pub Date : 2022-01-01 DOI: 10.1016/j.digbus.2022.100036

Maurice Pattij, Rogier van de Wetering, Rob Kusters

{"title":"Enhanced digital transformation supporting capabilities through enterprise architecture management: A fsQCA perspective","authors":"Maurice Pattij, Rogier van de Wetering, Rob Kusters","doi":"10.1016/j.digbus.2022.100036","DOIUrl":"10.1016/j.digbus.2022.100036","url":null,"abstract":"<div><p>The rapid development of novel, innovative digital technologies significantly impact organizations and their business ecosystem. Organizations must stay abreast of the latest developments and respond to them continuously to remain competitive. Many organizations make significant investments in enterprise architecture management (EAM) to manage the transformation of their complex information technology (IT) and information systems (IS) landscape and to guide their digital transformation. However, empirical research on EAM benefit realization is limited. This research conceptualized EAM as a particular type of dynamic managerial capability. Survey data (<em>N</em> = 110) was used in a set-theoretic approach (fsQCA) to identify EAM configurations that lead to a presence of technical IT capabilities and strategic IT alignment. The results indicate the importance of system changes induced by the EAM function itself to improve technical IT capabilities. Furthermore, setting up clear standards and rules, and developing and planning the migration to target architectures is particularly important to align business and IT in larger organizations. This research contributes to the academic knowledge base on EAM benefit realization and supports the needed reconceptualization and evolution of EA and EAM to better support organizations' digital transformations. Furthermore, the outcomes can help decision-makers justify and guide their EA investments while implementing a digital strategy.</p></div>","PeriodicalId":100376,"journal":{"name":"Digital Business","volume":"2 2","pages":"Article 100036"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2666954422000163/pdfft?md5=965c6c25a1350e98a4a5d60e2d8bf049&pid=1-s2.0-S2666954422000163-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89264299","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 10

Developing network effects for digital platforms in two-sided markets – The NfX construction guide 在双边市场中发展数字平台的网络效应——NfX建设指南

Digital Business Pub Date : 2022-01-01 DOI: 10.1016/j.digbus.2022.100044

Nedo Bartels, Anna Schmitt

{"title":"Developing network effects for digital platforms in two-sided markets – The NfX construction guide","authors":"Nedo Bartels, Anna Schmitt","doi":"10.1016/j.digbus.2022.100044","DOIUrl":"10.1016/j.digbus.2022.100044","url":null,"abstract":"<div><h3>Context</h3><p>What do Uber Ride, Airbnb Lodging, and eBay Marketplace have in common? All three platform business models generate extensive network effects (NfX) between providers and consumers. Network effects are the magic force that turns a single taxi service agency into a provider for an entire mobility market.</p></div><div><h3>Objective</h3><p>The goal of this paper is to present an approach, namely the <em>NfX Construction Guide</em>, that enables the design of virtuous circles of network effects in two-sided markets for platform business models.</p></div><div><h3>Method</h3><p>The research design we used to develop the NfX Construction Guide is inspired by action research and follows a technical action research method, by exploring the guide's applicability in a real-world project of a digital platform for smart rural areas.</p></div><div><h3>Contribution</h3><p>The contribution of this paper is an approach, validated with ecosystem experts, that enables practitioners to design virtuous cycles of network effects for platform business models. Our results are summarized in reflective learnings about the applicability of the proposed approach.</p></div>","PeriodicalId":100376,"journal":{"name":"Digital Business","volume":"2 2","pages":"Article 100044"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2666954422000242/pdfft?md5=670be1bd09eee60a9561740a18f0af1f&pid=1-s2.0-S2666954422000242-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76096322","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

The sales effect of “Free App of the Day” on Amazon Appstore: An empirical study “每日免费应用”在亚马逊Appstore的销售效果:实证研究

Digital Business Pub Date : 2022-01-01 DOI: 10.1016/j.digbus.2021.100020

Hong Chen , Kevin Lachaud , Wenqi Zhou

引用次数: 3

Blockchain in the supply chain – A comprehensive framework for theory-driven research 供应链中的区块链——理论驱动研究的综合框架

Digital Business Pub Date : 2022-01-01 DOI: 10.1016/j.digbus.2022.100043

Wafaa A.H. Ahmed, Bart L. MacCarthy

{"title":"Blockchain in the supply chain – A comprehensive framework for theory-driven research","authors":"Wafaa A.H. Ahmed, Bart L. MacCarthy","doi":"10.1016/j.digbus.2022.100043","DOIUrl":"10.1016/j.digbus.2022.100043","url":null,"abstract":"<div><p>The growing interest in applying blockchain technology in the supply chain management (SCM) calls for theory-driven research to develop better understanding of its adoption, deployment and use, and its implications for the supply chain. However, theory-based research on blockchain in the supply chain is scarce. There is a lack of guidance on the range of theories that can be used to further develop this emerging field. We address this need in this study. We draw on the existing literature to develop a comprehensive list of factors and barriers influencing blockchain applications in the supply chain and identify relevant theoretical perspectives that can be used in blockchain-SCM research. We develop a framework for theory-driven research encompassing four important facets of blockchain-SCM studies - intra-organizational, inter-organizational, technical, and external environment. We present a range of theoretical perspectives that can be used, alone or in combination, to advance theory development in each area of study as the pace of blockchain adoption in the supply chain increases.</p></div>","PeriodicalId":100376,"journal":{"name":"Digital Business","volume":"2 2","pages":"Article 100043"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2666954422000230/pdfft?md5=5eab61838a534d3e59541d0e15fc643c&pid=1-s2.0-S2666954422000230-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79298913","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 8

Ecosystems and supply chains: How do they differ and relate 生态系统和供应链:它们之间的区别和联系

Digital Business Pub Date : 2022-01-01 DOI: 10.1016/j.digbus.2022.100029

Hervé Legenvre , Ari-Pekka Hameri , Ruggero Golini

引用次数: 5

Adoption of contactless technologies for remote work in Ghana post-Covid-19: Insights from technology-organisation-environment framework 后covid -19时代加纳采用非接触式远程工作技术:来自技术-组织-环境框架的见解

Digital Business Pub Date : 2022-01-01 DOI: 10.1016/j.digbus.2022.100023

Kingsley Ofosu-Ampong, Bryan Acheampong

{"title":"Adoption of contactless technologies for remote work in Ghana post-Covid-19: Insights from technology-organisation-environment framework","authors":"Kingsley Ofosu-Ampong, Bryan Acheampong","doi":"10.1016/j.digbus.2022.100023","DOIUrl":"10.1016/j.digbus.2022.100023","url":null,"abstract":"<div><p>The Covid-19 outbreak in early 2020 has changed people's way of life, work and access to information. This has led to the growth of contactless digital technologies for customers' and organisations' benefit. In this context, one specific area of interest is the remote work environment, especially the introduction of remote work systems (RWS) in organisations. Notwithstanding its growing importance, RWS implementation in developing countries has experienced several challenges. Thus, the purpose of this study is to empirically investigate the antecedents of RWS adoption in organisations among different industries in a developing country context. Using the technology, organisation and environment (TOE) framework, the study unearths the RWS antecedents through a quantitative method design (353 participants) in Ghana. Relative advantage, complexity, organisational readiness and competitive advantage had a significant impact on contactless digital technologies adoption while compatibility, top management support, competence and regulatory support were insignificant antecedents in a developing country context. Our study highlights the important role of RWS adoption factors in propelling users' interest in future innovations and new technologies. A successful convergence of the validated TOE factors would advance organisation's services, change traditional business models and transform business operations and social lives.</p></div>","PeriodicalId":100376,"journal":{"name":"Digital Business","volume":"2 2","pages":"Article 100023"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2666954422000035/pdfft?md5=4e15c1e0f1b59207dcbda29389f5d67f&pid=1-s2.0-S2666954422000035-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76197060","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 7

Exploring the determinants of adoption of Unified Payment Interface (UPI) in India: A study based on diffusion of innovation theory 探讨印度采用统一支付接口的决定因素:基于创新扩散理论的研究

Digital Business Pub Date : 2022-01-01 DOI: 10.1016/j.digbus.2022.100040

Fahad, Mohammad Shahid

{"title":"Exploring the determinants of adoption of Unified Payment Interface (UPI) in India: A study based on diffusion of innovation theory","authors":"Fahad, Mohammad Shahid","doi":"10.1016/j.digbus.2022.100040","DOIUrl":"10.1016/j.digbus.2022.100040","url":null,"abstract":"<div><p>The Unified Payment Interface (UPI) platform emerged as the most advanced mobile-based payment system in the recent past that could be established to have significant value to customers and banks in India. UPI was designed to offer ubiquitous availability at all times, efficiency, ease of use, and transparency to its user. Despite these attractive features and the massive rise of internet and smartphone users, the number of UPI users has not shown significant growth as expected. To better examine the problem, it is crucial to know the factors influencing the UPI adoption, usage, and intention to recommend by the existing customers. Earlier research on UPI has mainly focused on its operations only. In this study, we have shifted focus on determinants of adoption of UPI by Indian customers based on the Diffusion of Innovation (DOI) theory to achieve a specific result on usage and recommendation intentions. The result of the study revealed that relative advantage, complexity, and observability which are the main determinants of adoption of UPI, have a significant positive association with the intention to use of users. Further, higher intention to use and satisfaction positively correlates with the recommendation of UPI by existing users. Overall, the study model helps understand how different aspects of UPI influence the usage and recommendation intentions.</p></div>","PeriodicalId":100376,"journal":{"name":"Digital Business","volume":"2 2","pages":"Article 100040"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2666954422000205/pdfft?md5=6b8521c5b1144b21d6cfadde97b52761&pid=1-s2.0-S2666954422000205-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75258934","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 12

Trust and the sharing economy 信任和共享经济

Digital Business Pub Date : 2022-01-01 DOI: 10.1016/j.digbus.2022.100048

Louise Pelgander , Christina Öberg , Louise Barkenäs

{"title":"Trust and the sharing economy","authors":"Louise Pelgander , Christina Öberg , Louise Barkenäs","doi":"10.1016/j.digbus.2022.100048","DOIUrl":"10.1016/j.digbus.2022.100048","url":null,"abstract":"<div><p>Trust is intimately connected with <em>relational</em> interactions, but does it also have a role to play in <em>transactional</em> exchanges? How would it differ? While trust has been discussed extensively in sharing economy research, the focus has been on trust cues created in exchanges between strangers, thereby approaching trust empirically rather than theoretically. Focusing on user trust, this paper investigates how trust constructs from relational interactions manifest in the sharing economy. This paper bridges sharing economy research with trust as a theoretical construct to investigate the well-established variables of ability, benevolence and integrity as components of trust in the sharing economy. The paper is based on a questionnaire survey of 175 users of Uber's co-driving service UberPop. Descriptive and regression analyses were conducted focusing on user trust in the platform and providers. The findings indicate how trust in transactional exchanges is shaped differently compared with trust in relational interactions. User trust in providers, which diminishes over time, is based on emotional traits, while user trust in the platform is based on functional components. The platform and providers thereby complement each other in terms of the trust created. This paper contributes to research on trust by focusing on trust in transactional exchanges, and to research on the sharing economy by investigating trust based on theoretical constructs.</p></div>","PeriodicalId":100376,"journal":{"name":"Digital Business","volume":"2 2","pages":"Article 100048"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S266695442200028X/pdfft?md5=19115c4ea8c8900169f32c06cfb54db6&pid=1-s2.0-S266695442200028X-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77555527","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

From intuitive to data-driven decision-making in digital transformation: A framework of prevalent managerial archetypes 数字化转型中从直觉到数据驱动的决策:一个流行的管理原型框架

Digital Business Pub Date : 2022-01-01 DOI: 10.1016/j.digbus.2022.100045

Philipp Korherr , Dominik K. Kanbach , Sascha Kraus , Patrick Mikalef

{"title":"From intuitive to data-driven decision-making in digital transformation: A framework of prevalent managerial archetypes","authors":"Philipp Korherr , Dominik K. Kanbach , Sascha Kraus , Patrick Mikalef","doi":"10.1016/j.digbus.2022.100045","DOIUrl":"10.1016/j.digbus.2022.100045","url":null,"abstract":"<div><p>The use of analytics in corporate decision-making processes demands a paradigm shift within companies, and particularly among their top executives. Corporate leaders represent a major lever for this change. Therefore, a deeper understanding of their managerial capabilities, characteristics and contribution in this context is required. Aiming to provide actionable guidance on how to manage the shift to data-driven decision making, this study helps to develop a more profound understanding of this emerging managerial role by examining managerial success factors following a semi-structured interview approach. With insights from interviews with 32 top executives from Germany across different industries, this paper research proposes four managerial archetypes that are relevant to mastering the digital transformation towards analytics-based decision-making processes. Furthermore, it sheds light on the characteristics, capabilities, and contributions of the four archetypes—Analytical Thinker, Coach, Guide, and Strategist. Although the archetypes have differentiated attributes and qualities, all four seem of importance in manifesting analytics in organizations. Our findings provide guidelines to assess the top management's abilities to manage digital transformation projects. Furthermore, the results serve as basis for future empirical research on the human aspect of analytical capabilities regarding leadership.</p></div>","PeriodicalId":100376,"journal":{"name":"Digital Business","volume":"2 2","pages":"Article 100045"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2666954422000254/pdfft?md5=998c53825ac19626f8e096a38c46a012&pid=1-s2.0-S2666954422000254-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88515306","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 6