Journal of technical writing and communication最新文献

{"title":"Book Review: Technical Editing: An Introduction to Editing in the Workplace by Cunningham, D.H., Malone, E.A. & Rothschild, J.M.","authors":"Morgan C. Banville","doi":"10.1177/00472816211070255","DOIUrl":"https://doi.org/10.1177/00472816211070255","url":null,"abstract":"n.p.). Besides the unfortunate omittance of a section on the future of content strategy, this book has included a wide range of perspectives on content strategy practices and therefore a must-read for instructors and scholars of technical communication. Given the accessible writing by its contributors, this book would make an important literature in both graduate and undergraduate courses. For the larger field of technical communication, this book serves as a springboard to future projects that may (should!) include a stronger industry presence by inviting practitioners, in addition to academics, to contribute their insights on the state of content strategy.","PeriodicalId":93788,"journal":{"name":"Journal of technical writing and communication","volume":"33 1","pages":"239 - 246"},"PeriodicalIF":0.0,"publicationDate":"2021-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74268220","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Book Review: Content Strategy in Technical Communication by Giuseppe, G., Labriola, J.T., & Ruszkiewicz, S.","authors":"J. Tham","doi":"10.1177/00472816211069987","DOIUrl":"https://doi.org/10.1177/00472816211069987","url":null,"abstract":"The scholarly field of technical communication became interested in the emerging areas of content development and content management nearly 20 years ago, when Albers and Mazur (2003) introduced “content” as an available term to describe information artifacts (or architecture) and express the complexity in the ways these artifacts are created and consumed. Yet, a quick keyword search within the top academic journals for technical and professional communication yields surprisingly minimal returns on researched discussions about content practices—Rebekka Andersen and Tatiana Batova (2015) published an integrative review that reported only 22 mentions of content management from scholarly sources. The lack of academic resources “to establish firm best practices and suitable pedagogies for this emerging discipline” (p. 1) is what Guiseppe Getto, Jack Labriola, and Sheryl Ruszkiewicz aimed to address in their edited collection, Content Strategy in Technical Communication. As Series Editor Tharon Howard revealed, this collection is the first edited volume about content strategy that included not only the term in its title but more importantly a collection of scholarly voices by those who research and teach content strategy. This collection promised to showcase innovative practices and pedagogies, and identify best practices to meet the current and future needs of technical communication. In their introduction, the editors defined the practice of content strategy as “[planning] for the creation, publication, and governance of useful, usable information in a repeatable manner by creating consistently structured content for reuse, managing that content in a definitive source, and assembling content on demand to meet audience needs” (p. 2). This lengthy description in Chapter 1 is used as the basis for the applications, research, and assessment of content strategy work throughout the book. Also included in the editors’ introduction is a preliminary set of best practices based on the pieces curated in this volume. These best practices were sorted into three categories: (1) “strategies for developing and deploying content,” (2) “use of emerging technologies and systems for managing and publishing content,” and (3) “usability and Book Reviews","PeriodicalId":93788,"journal":{"name":"Journal of technical writing and communication","volume":"19 1","pages":"236 - 239"},"PeriodicalIF":0.0,"publicationDate":"2021-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89589174","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Remote TPC Internships: Infrastructures for Success","authors":"J. Bay, G. Fillenwarth, Christine Masters-Wheeler","doi":"10.1177/00472816211041315","DOIUrl":"https://doi.org/10.1177/00472816211041315","url":null,"abstract":"Though the remote internship is certainly not a new phenomenon, the COVID-19 pandemic has accelerated the growth of this model for undergraduate experiential learning. As we consider this shift, we must evaluate how to best assist students completing remote internships. In this article, we argue that infrastructure offers a useful framework for understanding students’ internship experience and corresponding professionalization. We present two case studies of student remote internship experiences, analyzing areas of challenge and success through the infrastructural areas of writing projects, communication, and logistics. We offer recommendations for faculty working with remote student interns to promote positive learning experiences.","PeriodicalId":93788,"journal":{"name":"Journal of technical writing and communication","volume":"35 1","pages":"386 - 410"},"PeriodicalIF":0.0,"publicationDate":"2021-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89444962","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"User Experience in Health & Medicine: Building Methods for Patient Experience Design in Multidisciplinary Collaborations.","authors":"Molly M Kessler,&nbsp;Lee-Ann K Breuch,&nbsp;Danielle M Stambler,&nbsp;Kari L Campeau,&nbsp;Olivia J Riggins,&nbsp;Erin Feddema,&nbsp;Sarah I Doornink,&nbsp;Stephanie Misono","doi":"10.1177/00472816211044498","DOIUrl":"https://doi.org/10.1177/00472816211044498","url":null,"abstract":"<p><p>Health and medical contexts have emerged as an important area of inquiry for researchers at the intersection of user experience and technical communication. In addressing this intersection, this article advocates and extends patient experience design or PXD (Melonçon, 2017) as an important framework for user experience research within health and medicine. Specifically, this article presents several PXD insights from a task-based usability study that examined an online intervention program for people with voice problems. We respond to Melonçon's call (2017) to build PXD as a framework for user experience and technical communication research by describing ways traditional usability methods can provide PXD insights and asking the following question: <i>What insights can emerge from combining traditional usability methods and PXD research?</i> In addressing this question, we outline two primary methodological and practical considerations we found central to conducting PXD research: 1) engaging patients as participants, and 2) leveraging multidisciplinary collaboration.</p>","PeriodicalId":93788,"journal":{"name":"Journal of technical writing and communication","volume":"51 4","pages":"380-406"},"PeriodicalIF":0.0,"publicationDate":"2021-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9307135/pdf/nihms-1703342.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"40619904","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"User Experience and Technical Communication: Beyond Intertwining","authors":"E. Rose, J. Schreiber","doi":"10.1177/00472816211044497","DOIUrl":"https://doi.org/10.1177/00472816211044497","url":null,"abstract":"In this special issue, we reflect on the past and current connections between TC and UX, it is important to recognize the value the two fields bring to one another. The articles in this collection illustrate a move into new spaces, incorporating new methods, and forging new connections and provide us an opportunity to conceptualize the continuously evolving relationship between the fields.","PeriodicalId":93788,"journal":{"name":"Journal of technical writing and communication","volume":"57 1","pages":"343 - 349"},"PeriodicalIF":0.0,"publicationDate":"2021-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91338377","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"User Experience Methods in Research and Practice","authors":"Candice L. Lanius, Ryan P. Weber, Joy Robinson","doi":"10.1177/00472816211044499","DOIUrl":"https://doi.org/10.1177/00472816211044499","url":null,"abstract":"User experience (UX) researchers in technical communication (TC) and beyond still need a clear picture of the methods used to measure and evaluate UX. This article charts current UX methods through a systematic literature review of recent publications (2016–2018) and a survey of 52 UX practitioners in academia and industry. Our results indicate that contemporary UX research favors mixed methods, and that usability testing is especially popular in both published research and our survey results. This article presents these findings as a snapshot of contemporary research methods for UX.","PeriodicalId":93788,"journal":{"name":"Journal of technical writing and communication","volume":"24 1","pages":"350 - 379"},"PeriodicalIF":0.0,"publicationDate":"2021-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85166751","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Investigating the Impact of Design Thinking, Content Strategy, and Artificial Intelligence: A “Streams” Approach for Technical Communication and User Experience","authors":"Gustav Verhulsdonck, Tharon W. Howard, J. Tham","doi":"10.1177/00472816211041951","DOIUrl":"https://doi.org/10.1177/00472816211041951","url":null,"abstract":"Technical and professional communication (TPC) and user experience (UX) design are often seen as intertwined due to being user-centered. Yet, as widening industry positions combine TPC and UX, new streams enrich our understanding. This article looks at three such streams, namely, design thinking, content strategy, and artificial intelligence to uncover specific industry practices, skills, and ways to advocate for users. These streams foster a multistage user-centered methodology focused on a continuous designing process, strategic ways for developing content across different platforms and channels, and for developing in smart contexts where agentive products act for users. In this article, we synthesize these developments and draw out how these impact TPC.","PeriodicalId":93788,"journal":{"name":"Journal of technical writing and communication","volume":"78 1","pages":"468 - 492"},"PeriodicalIF":0.0,"publicationDate":"2021-09-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80830261","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Specialist in Athenian Written Rhetoric During the Classical Period: A Reconsideration of Technical Rhetoric and Rhetorical Iconography","authors":"R. Enos","doi":"10.1177/00472816211038548","DOIUrl":"https://doi.org/10.1177/00472816211038548","url":null,"abstract":"This essay argues that technical rhetoric in ancient Athens is neither well nor fully understood in its present historical characterization but rather is best realized as occupying a position on a spectrum of literate skills ranging from an art to a craft. The dismissive views of technical writing advanced by Plato and Aristotle should be reconsidered and specialized literate practices be recognized as an important feature of rhetoric in Athens’ classical period. A review of discursive and material (archaeological) evidence reveals that technical writing was evolving into a craft-skill in Athens as early as the archaic period and, by the classical period, would be regarded as a respected “rhetorical” profession of artistic expression. This essay urges readers to reconsider the restrictive characterization of rhetoric advanced by some historians of rhetoric and include the specialist craft-skills of writing as a manifestation of technical rhetoric that both illustrates, and more accurately represents, the range of classical rhetoric in ancient Athens.","PeriodicalId":93788,"journal":{"name":"Journal of technical writing and communication","volume":"90 1","pages":"367 - 385"},"PeriodicalIF":0.0,"publicationDate":"2021-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83564006","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"From Domination of the Environment to Stewardship: A Historical Look at Denver Water's Public Communication 1933–2018","authors":"Sean D. Williams","doi":"10.1177/00472816211037937","DOIUrl":"https://doi.org/10.1177/00472816211037937","url":null,"abstract":"When most people think about the water coming from their kitchen faucets, they seldom consider where the water originates and how transporting it to their homes has environmental impacts. Utilities that supply water know the complexity of their systems, but from their position as a “utility,” they view their job as supplying safe water to their customers, not necessarily stewarding the environment. Consequently, when building large projects like dams, canals, and tunnels, utilities regard environmental disruption as a necessary byproduct of serving growing cities with water. Representations of these projects often replicate the “man conquering nature” frame, praising these engineering marvels for their defiance of nature. Denver Water, the utility that serves almost 1.5 million people on the arid eastern slope of the Colorado Rockies, has produced films describing its complex system since the early 20th century, and these films reveal an evolution of values from dominating nature to actively stewarding the environment. This paper reports on a grounded theory analysis of films produced by Denver Water between 1933 and 2018 examining how the films frame human relationships to the natural environment. The results reveal that the films increasingly express stewardship ideals over those of domination, with recent public communication actively advocating for environmental causes. The paper concludes by suggesting that we can learn important lessons from Denver Water about ethical organizational action for environmental stewardship.","PeriodicalId":93788,"journal":{"name":"Journal of technical writing and communication","volume":"7 1","pages":"334 - 364"},"PeriodicalIF":0.0,"publicationDate":"2021-08-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85475888","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Local Knowledge as Illiterate Rhetoric: An Antenarrative Approach to Enacting Socially Just Technical Communication","authors":"I. Dorpenyo","doi":"10.1177/00472816211030199","DOIUrl":"https://doi.org/10.1177/00472816211030199","url":null,"abstract":"In this article, I focus on two competing technical communication discourses used to represent the biometric technology Ghana adopted in 2012 and subsequent elections to demonstrate how communication about technology could potentially marginalize local, nondominant knowledge systems whereas it privileges global, dominant knowledge systems. Representation of the biometric technology, therefore, reflects ways that technical communication can become complicit in silencing, excluding, and marginalizing local voices. I call attention to how communication that focuses on dominant narratives obscures and delegitimizes the knowledge of disenfranchised and less privileged groups.","PeriodicalId":93788,"journal":{"name":"Journal of technical writing and communication","volume":"1 1","pages":"291 - 315"},"PeriodicalIF":0.0,"publicationDate":"2021-08-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79962463","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}