{"title":"The Effect of Perceived Service Quality on Customer Satisfaction in Private Commercial Banks of Ethiopia: The Case of Selected Private Commercial Banks at Dire Dawa Administration","authors":"Jonathan B. Dawit, Ubah Adem","doi":"10.4172/2151-6219.1000358","DOIUrl":"https://doi.org/10.4172/2151-6219.1000358","url":null,"abstract":"Financial and banking service has become more vital for the development of an economy especially for the developing country like Ethiopia. All Ethiopian commercial banks, whether public or government, compete on quality service to satisfy the customers to win and sustain in the competition. This study focus to study the effect of perceived service quality on customer satisfaction in private commercial banks of Ethiopia. To realize this, 375 respondents was taken from 10 private commercial banks via self-administer questionnaires. Customers was agreed and satisfied on service quality dimensioned delivered by their respective banks. Multiple regression result showed that Empathy, Reliability and Responsiveness predicted 61.2% of variation on customer satisfaction.","PeriodicalId":92484,"journal":{"name":"Business and economics journal","volume":"9 1","pages":"1-4"},"PeriodicalIF":0.0,"publicationDate":"2018-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.4172/2151-6219.1000358","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70227706","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Features of Establishing Accounting Policy in Tourism Enterprises","authors":"Temirkhanova Mutabar Juraevna","doi":"10.4172/2151-6219.1000353","DOIUrl":"https://doi.org/10.4172/2151-6219.1000353","url":null,"abstract":"In this article questions on improvement of accounting policy in tourist companies are disclosed. The essence of accounting policy and its need, as well as proposals on the approximation of international standards, features of the general, methodical, technical and organizational sections of accounting.","PeriodicalId":92484,"journal":{"name":"Business and economics journal","volume":"9 1","pages":"1-4"},"PeriodicalIF":0.0,"publicationDate":"2018-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.4172/2151-6219.1000353","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70228098","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ren Nakasato, Erik Januario da Silva, D. Bastos, M. Jucá
{"title":"Does Pecking Order Theory Apply to Firms in Brazil and the Pacific Alliance","authors":"Ren Nakasato, Erik Januario da Silva, D. Bastos, M. Jucá","doi":"10.4172/2151-6219.1000362","DOIUrl":"https://doi.org/10.4172/2151-6219.1000362","url":null,"abstract":"The purpose of this study is to test the application of pecking order theory (POT) to companies operating in Brazil and the countries that form the Pacific Alliance (Mexico, Chile, Peru, and Colombia). In order to do this, the methodology chosen is the one developed by Frank and Goyal, which aims to check if the company’s capital structure follows a specific hierarchy based on capital cost. The sample consists of 255 listed companies operating in Brazil and 346 listed companies operating in Pacific Alliance countries between 2010 and 2016. The applied method is a pooled panel data regression model The results point out that the mentioned theory is more applicable to major corporations in Brazil but as well as to small firms in the Pacific Alliance countries. These findings are obtained based on the statistical significance of capital structure determinant market-to-book value ratio, for Brazilian companies, and at tangibility and profitability, in the case of Pacific Alliance companies.","PeriodicalId":92484,"journal":{"name":"Business and economics journal","volume":"09 1","pages":"1-8"},"PeriodicalIF":0.0,"publicationDate":"2018-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.4172/2151-6219.1000362","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70228021","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Consumer Ethnocentrism in 21st Century: A Review and Research Agenda","authors":"Sheeraz Tantray","doi":"10.4172/2151-6219.1000368","DOIUrl":"https://doi.org/10.4172/2151-6219.1000368","url":null,"abstract":"Owing to the Industrial revolution, fading communist era and the relative convergence of economic ideologies across the globe as a consequence of liberalization and globalization leading to exponential growth in the world trade, formal tariff barriers have been reduced considerably. In such circumstances, if projected inclusively, the thrust for exploring informal tariff barriers can be beneficial for retaining the home market base besides attracting consumers from outer groups This new ‘forms of protectionism’ of the national businesses, called ‘cross-currents’ of globalization to dilute the international competition are emerging to discourage international competition and consumer ethnocentrism is one such non-tariff barrier. Researchers have explored the possibilities of reviving the segmentation and positioning strategies by employing ethnocentrism as a strategic tool. The objective of this paper is to explore the body of knowledge and literature gap confronting the subject area of consumer ethnocentrism and to deliberate upon the antecedents and consequences of the consumer ethnocentrism besides the roles of mediating and moderating variables. The paper presents the integrative framework and comprehensive summary tables with wide deliberations providing holistic view of consumer ethnocentrism in globalized world. Besides enriching the marketing knowledge, the paper also offers broad avenues for further research.","PeriodicalId":92484,"journal":{"name":"Business and economics journal","volume":"09 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2018-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.4172/2151-6219.1000368","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70228525","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Relationship between Brand Equity and Corporate Governance Disclosures: A Study of Top 20 Brands in India","authors":"P. Mishra","doi":"10.4172/2151-6219.1000355","DOIUrl":"https://doi.org/10.4172/2151-6219.1000355","url":null,"abstract":"This study examines the relationship between brand equity and corporate governance of firms by using disclosures as the measure of corporate governance. Top 20 Indian brands have been tested using correlation and regression to examine the association and relationship between their brand equity and their corporate governance disclosure score. The study revealed significant correlation between overall corporate governance disclosure and brand equity for the year 2016. Strength of Board Committees was the only corporate governance component that showed significant correlation with brand equity. Regression revealed significant relationship between overall corporate governance disclosure score and brand equity with 33 per cent variation in brand equity explained by overall corporate governance disclosure Score for 2016. Investor Relations explained for 40 per cent variation in Brand Equity in 2016. Not all aspect of corporate governance however impacts brand equity. Strong brand management with effective corporate governance can be one of the means to achieve enhanced Brand Equity.","PeriodicalId":92484,"journal":{"name":"Business and economics journal","volume":"9 1","pages":"1-9"},"PeriodicalIF":0.0,"publicationDate":"2018-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.4172/2151-6219.1000355","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70227850","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Behavior of Retail Investors of Jammu and Kashmir towards Various Investment Alternatives","authors":"A. Bhat","doi":"10.4172/2151-6219.1000339","DOIUrl":"https://doi.org/10.4172/2151-6219.1000339","url":null,"abstract":"This paper is going to highlight the preferences of investors towards the various investment alternatives, as what investors going to invest their money out of the best choices of alternatives available in the market and investors also must be fully aware about the rates of the alternatives in the market. Investing in various types of alternatives is an interesting act to induce people from all walks of life with respect to their economic background and their income level, and the investors who are having extra money to invest in the other form of investment instruments. At present a wide investment alternatives are open to invest the investor’s suitable form of investment alternatives like real estate and bank deposits etc.to conduct the present study the primary survey has been done and the data is been collected via questionnaire for the fulfilment of the present study.","PeriodicalId":92484,"journal":{"name":"Business and economics journal","volume":"9 1","pages":"1-4"},"PeriodicalIF":0.0,"publicationDate":"2018-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.4172/2151-6219.1000339","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70226337","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Does the Entrepreneurial Human Capital is Important for Organizational Performance","authors":"Saqib Amin","doi":"10.4172/2151-6219.1000350","DOIUrl":"https://doi.org/10.4172/2151-6219.1000350","url":null,"abstract":"The study investigates the relationship between entrepreneurial human capital and performance of organizations in Pakistan. It adopts quantitative methodological framework which collected data from annual reports of selected organizations registered in Lahore Stock Exchange (LSE) of Pakistan. This study used both Regression analysis and correlation techniques to find the relationship and degree of relationship between entrepreneurial human capital and organizational performance. The findings show that entrepreneurial human capital (Education, Experience and skills) are positively associated with the performance of organizations. Organizations are encouraged to adopt good entrepreneurial human capital practices to improve their performance and also to protect the interest of the shareholders.","PeriodicalId":92484,"journal":{"name":"Business and economics journal","volume":"9 1","pages":"1-5"},"PeriodicalIF":0.0,"publicationDate":"2018-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.4172/2151-6219.1000350","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70227611","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Impact of the Bank/Company Relationship on Information Asymmetry","authors":"A. Idrissi, Karim Bennis","doi":"10.4172/2151-6219.1000354","DOIUrl":"https://doi.org/10.4172/2151-6219.1000354","url":null,"abstract":"In a bank/company report, the level of information and understanding of what is happening in the company is inevitably incomparable between a banker and a company executive. This difference largely explains the difference of opinion between the two parties. After a long hiatus, research has massively focused on explaining the different aspects of the relationship between the bank and the company. Indeed, the theory of financial intermediation has evolved considerably in recent years following the integration of information asymmetry problems. Banks have particular expertise in valuing businesses, making them more suitable than other creditors to select and control borrowers. Such superiority of banks is attributed to the Bank-Enterprise relationship, which is now a crucial element in the elimination of asymmetric information problems and the reduction of the scale of risk. This study is motivated by the lack of consensus on the role of the Bank - Enterprise relationship in disclosing information. More specifically, the major concern of this paper is to bring out, through the literature, the impact of the bank/enterprise relationship on information asymmetry.","PeriodicalId":92484,"journal":{"name":"Business and economics journal","volume":"9 1","pages":"1-5"},"PeriodicalIF":0.0,"publicationDate":"2018-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.4172/2151-6219.1000354","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70227659","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Productivity Driven by Job Satisfaction, Physical Work Environment, Management Support and Job Autonomy","authors":"Kyle Shobe","doi":"10.4172/2151-6219.1000351","DOIUrl":"https://doi.org/10.4172/2151-6219.1000351","url":null,"abstract":"Business is driven by the necessity of building profits and adding to the value stream of the global economy. Every business across the globe looks to be highly productive and extremely lean and efficient. High productivity has many driving factors and those factors will be dissected and thoroughly examined to determine their effectiveness in altering productivity in the workplace. The research conducted shows the importance of being able to balance job satisfaction, ergonomics of the physical workplace, management support, and autonomy of the workforce to build a productive work environment. The research showed that job satisfaction correlates heavily with job performance and work output of staff. The physical work environment and how it affects productivity was researched and gave strong signs the two are related in many ways. Also, management support, as well as autonomy of the workforce proved to be leading factors in determining the level of productivity in the workplace. Through research and literature review, dissatisfied employees, poor working conditions, unsupportive management and alienation among team members drives poor performance and low productivity. In conclusion of the research on this topic, there will be a study done to help in supporting the literature findings. There was a survey conducted with one hundred office employees of a manufacturing plant which gives evidence and insight as to what variables really drive high productivity in the workplace.","PeriodicalId":92484,"journal":{"name":"Business and economics journal","volume":"9 1","pages":"1-9"},"PeriodicalIF":0.0,"publicationDate":"2018-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.4172/2151-6219.1000351","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70228026","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Estimation of Per Capita Food Consumption Patterns and Related Poverty in Kabal","authors":"Robina Karim, S. Khan, M. Ibrahim, Nasrullah","doi":"10.4172/2151-6219.1000357","DOIUrl":"https://doi.org/10.4172/2151-6219.1000357","url":null,"abstract":"To analyze the per capita food consumption and related poverty, village Kabal a rural area of district Swat, Pakistan was selected. The average household size, based on 100 households was estimated as 6.5. It appears that on average an adult equivalent takes 372.51 g of flour, 74.68 g of meat, 70.29 g of rice, 177.12 g of vegetables, 28.31 g of pulses, 66.39 g of fruits, 166.34 g of milk, 53.60 g of fats, 6.76 g of black tea, and 73.21 g of sugar daily. Moreover, an average household spends Rs.16714.45 of their monthly income on food consumption. An individual member (adult-equivalent) of the surveyed household takes food, yielding 2857.27 calories per day. Since an adult person needs 2350 calories daily to live a normal life, this level is thus considered as the base to determine whether a person is on, above or below the poverty line. Based on average calorie intake, the surveyed households are found, on average, above poverty line (PL=1.2). The poverty status of the households surveyed shows that out of 100 households studied, 68.3% are above, 23.31% below, and 8.39% on the poverty line.","PeriodicalId":92484,"journal":{"name":"Business and economics journal","volume":"9 1","pages":"1-6"},"PeriodicalIF":0.0,"publicationDate":"2018-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.4172/2151-6219.1000357","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70228113","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}