AMS ReviewPub Date : 2026-04-22DOI: 10.1007/s13162-026-00337-0
Anders Gustafsson, Tohid Ghanbarpour
{"title":"The concept of marketing and its mismatch with academic practice","authors":"Anders Gustafsson, Tohid Ghanbarpour","doi":"10.1007/s13162-026-00337-0","DOIUrl":"10.1007/s13162-026-00337-0","url":null,"abstract":"<div>\u0000 \u0000 <p>Marketing is best understood as the organization’s customer-facing system that creates, communicates, delivers, and governs exchanges to sustain relationships and, ultimately, organizational survival. Its core priority is customer value in competitive contexts, while other stakeholders matter insofar as they enable that value within rules set by public policy and regulation. We argue for a bounded, integrative definition—specific enough to guide action yet general enough to travel across settings—that treats markets as adaptive exchange systems and positions marketing as a dynamic learning loop: sensing shifts in needs, iterating offerings and prices, orchestrating channels and complements, and converting traction into diffusion. Against this managerial reality, academic practice often misfires; it leans too much on aggregate firm proxies or student/online samples, suffers construct–measure disconnects and identification gaps, and elevates non-actionable levers and proxy outcomes, producing findings that are less helpful to real decision-making processes. Realizing that it is a stretch-goal, we propose re-anchoring marketing research in more decision-relevant data and designs. Implementing this, the discipline is able to generate cumulative, managerially useful knowledge consistent with marketing’s purpose.</p>\u0000 </div>","PeriodicalId":7786,"journal":{"name":"AMS Review","volume":"16 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2026-04-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://link.springer.com/content/pdf/10.1007/s13162-026-00337-0.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147738203","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
AMS ReviewPub Date : 2026-04-21DOI: 10.1007/s13162-026-00339-y
Anu Helkkula, Eric Arnould
{"title":"Invited Commentary on Grönroos’ article: How to save marketing: let’s focus on the phenomenon. Marketing as being and doing: Re-grounding the phenomenon in social practice","authors":"Anu Helkkula, Eric Arnould","doi":"10.1007/s13162-026-00339-y","DOIUrl":"10.1007/s13162-026-00339-y","url":null,"abstract":"<div>\u0000 \u0000 <p>This commentary responds to Christian Grönroos’s call to reorient marketing by grounding it in the phenomenon itself rather than in activity lists. We extend his provocation by arguing that marketing must be understood as an integrated <i>being–doing</i> phenomenon constituted through social practices, not as an abstract essence detached from what marketers, organizations, and customers actually do. Drawing from philosophical debates on essence and action, as well as practice-theoretical perspectives, we contend that marketing emerges through recurrent processes of value formation, resource integration, and promise orchestration embedded in institutional contexts. We further argue that Grönroos’s appeal to restore demand fulfilment requires deeper engagement with the institutional and sociocultural forces that shape demand. Finally, we propose three interlocking domains: relational value creation in use, integrated promise orchestration, and institutional governance of market practices, as foundational lenses for conceptualizing marketing phenomenon. Regrounding marketing in societal and practice-based realities advances a robust, institutionally informed ontology capable of guiding research and practice in an era marked by global, ecological, and socio-economic challenges.</p>\u0000 </div>","PeriodicalId":7786,"journal":{"name":"AMS Review","volume":"16 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2026-04-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://link.springer.com/content/pdf/10.1007/s13162-026-00339-y.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147738163","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
AMS ReviewPub Date : 2026-04-21DOI: 10.1007/s13162-026-00338-z
Russell Belk
{"title":"Save our ship: Marketing in turbulent seas","authors":"Russell Belk","doi":"10.1007/s13162-026-00338-z","DOIUrl":"10.1007/s13162-026-00338-z","url":null,"abstract":"<div>\u0000 \u0000 <p>Marketing cannot be characterized by a core set of phenomena because of volatility in technology, environments, media formats, distribution options, and retail outlets. I suggest looking to marketing’s past in antiquity and its future envisioned in speculative fiction to discern the transformative forces that perpetually reshape marketing phenomena.</p>\u0000 </div>","PeriodicalId":7786,"journal":{"name":"AMS Review","volume":"16 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2026-04-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147738164","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
AMS ReviewPub Date : 2026-04-21DOI: 10.1007/s13162-026-00342-3
Manjit S. Yadav
{"title":"A more aspirational direction for the marketing discipline","authors":"Manjit S. Yadav","doi":"10.1007/s13162-026-00342-3","DOIUrl":"10.1007/s13162-026-00342-3","url":null,"abstract":"<div>\u0000 \u0000 <p>This article presents five proposals to enhance impactful knowledge development in the marketing discipline. The five proposals are: (1) Engage more closely with the (business) world’s complexity; (2) Expand research approaches and article formats; (3) Rethink how marketing scholars frame and pursue knowledge development; (4) Revitalize professional institutions and forums; and (5) Craft and preserve marketing discipline’s unique identity. Collectively, these proposals seek to initiate a conversation to further strengthen our discipline. Moving forward with these proposals will require the collective imagination and efforts of marketing scholars around the world.</p>\u0000 </div>","PeriodicalId":7786,"journal":{"name":"AMS Review","volume":"16 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2026-04-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://link.springer.com/content/pdf/10.1007/s13162-026-00342-3.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147738165","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Convenient for me is not convenient for us: A collective-centric convenience mindset for a more sustainable future","authors":"Brittany Currenti, Jodie Conduit, Ingo Oswald Karpen, Rebekah Russell-Bennett","doi":"10.1007/s13162-026-00334-3","DOIUrl":"10.1007/s13162-026-00334-3","url":null,"abstract":"<div>\u0000 \u0000 <p>While convenient experiences have become the epitome of modern consumption, this has led to ecological repercussions and serves as an underpinning driver of linear economies. To understand why this connection between convenience and environmental degradation is so strong, we examine convenience as a mindset, which affects our ways of being, thinking, and doing. The prevailing individual-centric convenience mindset is characterized by a focus on minimizing resource expenditure for personal benefits—often leading to short-term gratification—which inhibits the transition to regenerative circular economies. The individual-centric convenience mindset adheres to an outdated marketing perspective, emphasizing economic exchange rather than contemporary marketing that prioritizes value creation and seeks to extend benefits beyond individuals to society as a whole. The theorizing of convenience has accordingly failed to sufficiently evolve. To address this problem, we propose an alternative collective-centric convenience mindset grounded in stewardship principles, where individuals prioritize collective benefits and long-term sustainability over immediate personal gain. Our paper reviews and critiques current convenience conceptualizations and advocates for a paradigm shift toward a collective-centric approach. This study expands the theoretical scope of the convenience phenomenon from an individual-level phenomenon to the collective level. We contribute to the theoretical foundations of sustainability in marketing theory and practice by offering an alternative that aligns individual actions with broader societal and ecological imperatives.</p>\u0000 </div>","PeriodicalId":7786,"journal":{"name":"AMS Review","volume":"16 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2026-04-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://link.springer.com/content/pdf/10.1007/s13162-026-00334-3.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147737789","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
AMS ReviewPub Date : 2026-04-10DOI: 10.1007/s13162-026-00330-7
Javier Morales Mediano, Olga Bocigas Solar, Alfonso Fernández del Hoyo
{"title":"Untangling the market orientation and customer orientation continuum: Proposing independent conceptualizations","authors":"Javier Morales Mediano, Olga Bocigas Solar, Alfonso Fernández del Hoyo","doi":"10.1007/s13162-026-00330-7","DOIUrl":"10.1007/s13162-026-00330-7","url":null,"abstract":"<div>\u0000 \u0000 <p>This study explores the distinctive characteristics of and interconnections between market orientation (MO) and customer orientation (CO), delving into their conceptualizations and measurement scales. The primary objective is to disentangle the relationship between these constructs, identifying diverse theoretical approaches along the MO and CO continuum and presenting new integrative conceptualizations of both constructs. Through a comprehensive search of the literature, we amass 155 articles from sources in the Web of Science and cross references, each of which we thoroughly examine and categorize, enabling analysis of the field and derivation of conclusions. Critically, we map the evolution of conceptualizations and scales for both constructs, highlighting ambiguity in the literature. We also characterize MO and CO along cultural vs. behavioral and individual vs. organizational dimensions. Additionally, our research identifies three primary streams addressing the relationship between MO and CO: (1) treating the concepts as synonymous, (2) viewing CO as part of MO, and (3) conceptualizing MO and CO as independent constructs. Our major contribution is the development of integrative conceptualizations of MO and CO, grounded in the key characterizations uncovered. Finally, we propose a research agenda for the further development of our findings and theoretical perspectives.</p>\u0000 </div>","PeriodicalId":7786,"journal":{"name":"AMS Review","volume":"16 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2026-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147642835","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
AMS ReviewPub Date : 2025-11-30DOI: 10.1007/s13162-025-00327-8
Shikhar Sarin, Subin Im, Anthony Di Benedetto, Trina Sego, Ravindra Chitturi
{"title":"Contingent influences of innovation characteristics and firm capabilities on early-mover advantage: A conceptual framework for high-tech environments","authors":"Shikhar Sarin, Subin Im, Anthony Di Benedetto, Trina Sego, Ravindra Chitturi","doi":"10.1007/s13162-025-00327-8","DOIUrl":"10.1007/s13162-025-00327-8","url":null,"abstract":"<div><p>The literature on early-mover status and its effect on sustainable competitive advantage has produced equivocal results. Sarin et al. (2025) conducted in-depth interviews with senior tech industry executives, in which the authors explored contingencies that affect the early-mover status to sustainable competitive advantage relationship. In this study, we integrate insights from these qualitative interviews and the extant literature, to propose a conceptual framework. The proposed framework and accompanying propositions relate to the moderating effects of innovation characteristics and firm capabilities on the relationship between early-mover status and sustainable competitive advantage. Our study concludes with theoretical contributions, managerial implications and directions for future research.</p></div>","PeriodicalId":7786,"journal":{"name":"AMS Review","volume":"15 3-4","pages":"579 - 593"},"PeriodicalIF":0.0,"publicationDate":"2025-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://link.springer.com/content/pdf/10.1007/s13162-025-00327-8.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145915681","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
AMS ReviewPub Date : 2025-11-24DOI: 10.1007/s13162-025-00326-9
Shikhar Sarin, Trina Sego, Anthony Di Benedetto, Ravindra Chitturi, Subin Im
{"title":"Securing early-mover advantage in technology markets: Insights from the field on the contingent influence of organizational will and skill","authors":"Shikhar Sarin, Trina Sego, Anthony Di Benedetto, Ravindra Chitturi, Subin Im","doi":"10.1007/s13162-025-00326-9","DOIUrl":"10.1007/s13162-025-00326-9","url":null,"abstract":"<div>\u0000 \u0000 <p>Conventional wisdom suggests that early entry into a market with an innovation confers enduring competitive advantage upon a firm. Empirical evidence to this effect is mixed. Despite claims that “earlier is better,” results on early-mover advantages are inconsistent. Drawing on two in-depth interviews with senior technology industry executives (former CEOs/CMOs with multi-decade experience in printing, telecom, networking, cybersecurity, and collaborative technologies), we explore conditions under which entry timing (early vs. late movers) leads to sustainable competitive advantage. The executive interviews suggest that timing is a necessary but not sufficient condition, resulting advantages hinge on the contextual effects of ecosystem economics, innovation characteristics, and organizational “will and skill,” among other things.</p>\u0000 </div>","PeriodicalId":7786,"journal":{"name":"AMS Review","volume":"15 3-4","pages":"566 - 578"},"PeriodicalIF":0.0,"publicationDate":"2025-11-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://link.springer.com/content/pdf/10.1007/s13162-025-00326-9.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145915686","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
AMS ReviewPub Date : 2025-11-10DOI: 10.1007/s13162-025-00323-y
Samer Elhajjar, Omar S. Itani
{"title":"AI washing: A conceptual exploration","authors":"Samer Elhajjar, Omar S. Itani","doi":"10.1007/s13162-025-00323-y","DOIUrl":"10.1007/s13162-025-00323-y","url":null,"abstract":"<div><p>This paper introduces and explores the concept of AI washing, a phenomenon where companies misrepresent or exaggerate their artificial intelligence (AI) capabilities to enhance marketing appeal and gain a competitive advantage. Despite its increasing prevalence, AI washing has received limited theoretical attention. Drawing on literature from similar practices, this paper develops a conceptual framework and typology to categorize various forms of AI washing. Theoretical implications include extending marketing ethics frameworks and existing theories to the domain of AI. The paper also highlights avenues for future empirical research, particularly in validating the proposed typology and exploring the consequences of AI washing on trust and brand reputation. From a practical standpoint, the paper offers recommendations for businesses to adopt more transparent AI marketing strategies and calls for regulatory interventions to mitigate the risks of AI washing. Finally, it discusses limitations and directions for further study.</p></div>","PeriodicalId":7786,"journal":{"name":"AMS Review","volume":"15 3-4","pages":"519 - 538"},"PeriodicalIF":0.0,"publicationDate":"2025-11-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145915667","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}