Jurnal Sistem dan Manajemen Industri最新文献_第10页

Analisis Kualitas Layanan Penyerapan Aspirasi Anggota DPR RI Dengan Pendekatan Quality Function Deployment (QFD) 分析众议员理想吸收服务质量与优质功能部署方法(QFD)

Jurnal Sistem dan Manajemen Industri Pub Date : 2017-12-31 DOI: 10.30656/JSMI.V1I2.473

Rizal Sarifuddin

{"title":"Analisis Kualitas Layanan Penyerapan Aspirasi Anggota DPR RI Dengan Pendekatan Quality Function Deployment (QFD)","authors":"Rizal Sarifuddin","doi":"10.30656/JSMI.V1I2.473","DOIUrl":"https://doi.org/10.30656/JSMI.V1I2.473","url":null,"abstract":"Public satisfaction can be achieved if the government apparatus directly involved in the service, can understand and appreciate and wish to perform excellent service. This study aims to identify the level of public satisfaction with the performance of Members of the House of Representatives Commission III, to determine the priority of expectations or public desires on the quality of service absorption aspirations of members of Parliament with Servqual method and improve the quality of absorption services by QFD method. This study, using questionnaires, interviews, and observations in data collection. Research respondents are citizens who have filed complaints totaling 100 people. The survey results are processed by using validity and reliability test, analysis of Importance-Performance Analyze (IPA), Servqual, and QFD. The results showed that the community was not satisfied with the performance of members of the House of Representatives with a gap of 0.84. The priority of improvement based on the IPA diagram is the level of professionalism in solving aspirations, the level of responsibility for the expectation of society aspirations, the level of fairness in the aspiration settlement, the level of aspiration service speed, the accuracy of responding to aspirations according to the problem, the timeliness of completing aspirations and the level of responsiveness to resolve aspirations. Increasing the quality of absorption services by QFD method can be done by increasing commitment, discipline, skilled human resources, coordination and synergy and policy improvement that is more concerned with the interests of the community.","PeriodicalId":53057,"journal":{"name":"Jurnal Sistem dan Manajemen Industri","volume":"1 1","pages":"73-84"},"PeriodicalIF":0.0,"publicationDate":"2017-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42156172","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Pengaruh Usia dan Masa Kerja Terhadap Produktivitas Kerja (Studi Kasus: PT. OASIS Water International Cabang Palembang) 年龄和工作时间对工作生产力的影响(案例研究:PT. OASIS Water International branch)

Jurnal Sistem dan Manajemen Industri Pub Date : 2017-12-31 DOI: 10.30656/jsmi.v1i2.413

Selvia Aprilyanti

{"title":"Pengaruh Usia dan Masa Kerja Terhadap Produktivitas Kerja (Studi Kasus: PT. OASIS Water International Cabang Palembang)","authors":"Selvia Aprilyanti","doi":"10.30656/jsmi.v1i2.413","DOIUrl":"https://doi.org/10.30656/jsmi.v1i2.413","url":null,"abstract":"Age and years of service are factors directly related to work productivity. Age and employment perceived by employees can decrease productivity or increase employee productivity. This research was conducted at PT. Oasis Water International Palembang Branch and aims to determine the influence of Age and Duration of employment on employee productivity. The number of sample is 27 respondents by using random sampling technique. Analysis method used is multiple linear regression method using SPSS aid which includes t test and F test. As independent variable (independent), that is age and work period, while dependent variable is work productivity. The result of data analysis showed that the variable of age and duration of work did not have a positive effect on work productivity, where the probability value of F test of significance value for the effect of age and work period simultaneously to productivity was 0.355 > 0.05 and F value count 1.083 <F table 3.39, and from the results of the analysis using the coefficient of determination known that the factor of age and employment only has an effect of 8.3 percent (%) on work productivity in the company PT.Oasis Water International.","PeriodicalId":53057,"journal":{"name":"Jurnal Sistem dan Manajemen Industri","volume":"1 1","pages":"68-72"},"PeriodicalIF":0.0,"publicationDate":"2017-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42007543","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 67

Analisis Kepuasan Pelanggan dengan Menggunakan SERVQUAL: Studi Kasus Layanan IndiHome PT. Telekomunikasi Indonesia, Tbk, Regional 1 Sumatera 使用SERVQUAL分析客户满意度：IndiHome服务案例研究PT.Telecommunications Indonesia，Tbk，Regional 1 Sumatera

Jurnal Sistem dan Manajemen Industri Pub Date : 2017-12-31 DOI: 10.30656/JSMI.V1I2.365

M. Ulkhaq, Monalisa Putri Barus

{"title":"Analisis Kepuasan Pelanggan dengan Menggunakan SERVQUAL: Studi Kasus Layanan IndiHome PT. Telekomunikasi Indonesia, Tbk, Regional 1 Sumatera","authors":"M. Ulkhaq, Monalisa Putri Barus","doi":"10.30656/JSMI.V1I2.365","DOIUrl":"https://doi.org/10.30656/JSMI.V1I2.365","url":null,"abstract":"As competition increases, delivering better service becomes more important; it is not with the expception of PT. Telekomunikasi Indonesia, Tbk (PT TELKOM), which is the only state-owned enterprise as well as the largest telecommunication and network service provider in Indonesia. This is because service quality is considered as an important aspect for the success of the service provider. This study aims to assess the service quality of PT. TELKOM for IndiHome products. A preliminary study showed that there are many customers complaining about IndiHome's service quality. In addition, the tight competition and the emergence of several similar service providers as well as attractive promotion will inevitably attract customers not to be loyal if PT. TELKOM does not immediately improve the quality of the service. This research was conducted not only to assess the service quality of IndiHome (using SERVQUAL), but also to give some recommendations to PT. TELKOM especially Regional 1 Sumatra in order to attain customer satisfaction. There were 153 respondents who participated in this study. The results show that on average, customers are not satisfied (the gap value is 1.539). This negative value means that the customers have high expectations of the services that should be delivered by PT. TELKOM, but in reality the performance of the service is not as high as their expectations. Therefore, some recommendations are given to improve the performance of IndiHome service quality so that the customers are satisfied.","PeriodicalId":53057,"journal":{"name":"Jurnal Sistem dan Manajemen Industri","volume":"1 1","pages":"61-67"},"PeriodicalIF":0.0,"publicationDate":"2017-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44548373","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 11

Pengendalian Kualitas Proses Pengemasan Gula dengan Pendekatan Six Sigma 糖包装过程的质量控制与六西格玛方法

Jurnal Sistem dan Manajemen Industri Pub Date : 2017-08-05 DOI: 10.30656/JSMI.V1I1.173

Aulia Kusumawati, Lailatul Fitriyeni

引用次数: 19

Penentuan Kondisi Lingkungan Kerja Fisik yang Optimal Menggunakan Metode Permukaan Respon 使用反应表面方法确定最佳的物理工作环境条件

Jurnal Sistem dan Manajemen Industri Pub Date : 2017-08-05 DOI: 10.30656/JSMI.V1I1.156

Arta Rusidarma Putra, Anggar Guritno

{"title":"Penentuan Kondisi Lingkungan Kerja Fisik yang Optimal Menggunakan Metode Permukaan Respon","authors":"Arta Rusidarma Putra, Anggar Guritno","doi":"10.30656/JSMI.V1I1.156","DOIUrl":"https://doi.org/10.30656/JSMI.V1I1.156","url":null,"abstract":"Banyak akibat yang dapat ditimbulkan oleh kondisi lingkungan kerja yang kurang baik. Hal tersebut bisa diakibatkan oleh kondisi kebisingan, pencahayaan maupun temperatur. Untuk itu perlu ditentukan nilai optimal dari faktor lingkungan kerja tersebut guna meningkatkan kinerja operator. Untuk mengetahui hubungan antara kinerja operator dengan faktor lingkungan kerja seperti kebisingan, pencahayaan dan temperatur perlu dikembangkan model empirik untuk menggambarkan hubungan antara kinerja operator dengan faktor lingkungan kerja tersebut. Model tersebut kemudian digunakan untuk mengoptimalkan kinerja operator. Metode yang digunakan dalam penelitian ini adalah metode permukaan respon. Rancangan percobaan menggunakan rancangan komposit pusat. Penelitian dilakukan dengan cara eksperimen yang dilakukan di Laboratorium Analisis Perancangan Kerja dan Ergonomi Universitas Islam Indonesia Yogyakarta. Variabel yang diambil adalah kebisingan, pencahayaan dan temperatur. Range untuk kebisingan adalah 40 dB sampai 75 dB, pencahayaan 200 lux sampai 700 lux, dan temperatur antara 20oC sampai 35oC. Percobaan yang dilakukan adalah pencocokan warna resistor selama 5 menit sesuai dengan kombinasi variabel penelitian yang telah ditentukan dalam metode permukaan respon. Output adalah jumlah kebenaran yang terjadi. Dengan menggunakan model optimasi tersebut diperoleh kondisi lingkungan kerja yang optimal untuk kebisingan sebesar 60.5 dB, pencahayaan 354.5 lux dan temperatur sebesar 25.8o.","PeriodicalId":53057,"journal":{"name":"Jurnal Sistem dan Manajemen Industri","volume":"1 1","pages":"1-11"},"PeriodicalIF":0.0,"publicationDate":"2017-08-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42671989","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Analisa Infrastruktur Desa Sukaci-Baros Dengan Metode Critical Path Method (CPM) 用Critical Path Method方法分析Sukaci-Baros村基础设施(CPM)

Jurnal Sistem dan Manajemen Industri Pub Date : 2017-08-05 DOI: 10.30656/jsmi.v1i1.167

Ahmad Nalhadi, Nana Suntana

{"title":"Analisa Infrastruktur Desa Sukaci-Baros Dengan Metode Critical Path Method (CPM)","authors":"Ahmad Nalhadi, Nana Suntana","doi":"10.30656/jsmi.v1i1.167","DOIUrl":"https://doi.org/10.30656/jsmi.v1i1.167","url":null,"abstract":"CV. ABP a construction company worked in infrastructure building development for private and goverment. Now CV. ABP is handling infrastructure development project of the acropolitan area (Right Payment) Sukaci - Baros Village. This project has been late for 19 days from the dead line 126 days. Therefore the cost is getting higher. It happened because bad management is the problem source. Restoring the project time need to be focused on the cost and the due date based on the schedule. Scheduling evaluation using Critical Path Method (CPM) and Crashing to find optimal results using Critical Path Method (CPM) can be found the critical paths activity, there are ground digging , bopflang installation, stone installation, agregrate B agrgregation , aggregate A flatting, rigit bavement work, and refining, when the time suppression obtained optimal time results from 126 days to 92 days. It taken an alternative to the addition of working hours with duration 92 day after the crashing. Using two alternatives, additional working hours and the addition of workforce, obtaining the difference of extra hours of work cost Rp 80.128.125 and labourcost increase Rp 55.260 from the regular cost.","PeriodicalId":53057,"journal":{"name":"Jurnal Sistem dan Manajemen Industri","volume":"1 1","pages":"35-42"},"PeriodicalIF":0.0,"publicationDate":"2017-08-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"69531529","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

Implementasi Six Sigma untuk Perbaikan Produk Nickel Pig Iron 镍生铁产品改进的六西格玛实施

Jurnal Sistem dan Manajemen Industri Pub Date : 2017-08-05 DOI: 10.30656/jsmi.v1i1.171

M. Shofa, H. Gunawan

引用次数: 3

Sistem Penentuan Supplier Kawat Las Dengan Metode Analitycal Hierarchy Process (AHP) dan Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) 供应商Kawat Las Dengan系统采用层次分析法（AHP）和与理想解相似的订单偏好技术（TOPSIS）

Jurnal Sistem dan Manajemen Industri Pub Date : 2017-08-05 DOI: 10.30656/jsmi.v1i1.166

Gina Ramayanti, Hidayatul Ulum

{"title":"Sistem Penentuan Supplier Kawat Las Dengan Metode Analitycal Hierarchy Process (AHP) dan Technique for Order Preference by Similarity to Ideal Solution (TOPSIS)","authors":"Gina Ramayanti, Hidayatul Ulum","doi":"10.30656/jsmi.v1i1.166","DOIUrl":"https://doi.org/10.30656/jsmi.v1i1.166","url":null,"abstract":"Supplier selection is being a strategic activity, especially when the supplier is supplying materials that will be used in the long term. In the world of construction, one part of the supply chain which has a significant contribution to the improvement of the company's effectiveness is the efficiency in the procurement of materials (raw materials) from suppliers. In the research found the problem of 50 TON of welded wire failed. This study aims to determine the criteria based on the company needs in determining the supplier of welding wire and provide the ranking of suppliers as a material consideration in determining the supplier. The study used the Analytical Hierarchy Process (AHP) method for the selection of criteria and the Technique For Order Performance By Similiar To Ideal Solution for rating or evaluating alternative suppliers. Based on the results of AHP calculation we get the weight of each criteria as follows, for the quality of 0.0644, the price 0.056, the delivery time of 0.158, the quantity 0.053, the response to the claim of 0.093, and from the criteria are made reference to the calculation of vendor selection using TOPSIS. Results obtained supplier S2, i.e., PT.Esabindo Pratama ranked first as a priority supplier with a preference value of 0.322. Excellence which is owned by supplier S2 (PT.Esabindo Pratama) are the criteria of quality, price, quantity","PeriodicalId":53057,"journal":{"name":"Jurnal Sistem dan Manajemen Industri","volume":"1 1","pages":"12-18"},"PeriodicalIF":0.0,"publicationDate":"2017-08-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48628245","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 13

Analisa Pengaruh Pengaturan Kerja Operator terhadap Pencapaian Keluaran Produksi 操作员岗位设置经理对生产产出绩效的分析

Jurnal Sistem dan Manajemen Industri Pub Date : 2017-08-05 DOI: 10.30656/jsmi.v1i1.172

Qomarotun Nurlaila

{"title":"Analisa Pengaruh Pengaturan Kerja Operator terhadap Pencapaian Keluaran Produksi","authors":"Qomarotun Nurlaila","doi":"10.30656/jsmi.v1i1.172","DOIUrl":"https://doi.org/10.30656/jsmi.v1i1.172","url":null,"abstract":"PT. XYZ adalah perusahaan manufaktur yang memproduksi komponen-komponen penyusun produk HDD (Hard Disk Drive). Salah satu produk yang dihasilkan oleh PT. XYZ berbahan baku karet. Produk tersebut mempunyai spesifikasi yang ketat, baik untuk ketelitian ukuran maupun untuk tampilan. Salah satu permasalahan yang dihadapi PT. XYZ adalah keluaran dari bagian pengecekan 100% yang tidak stabil meskipun jumlah sumber daya manusia yang digunakan sama dalam setiap harinya. Terjadi variasi keluaran /jam/operator dari 650 sampai 714.4 buah. Penelitian ini bertujuan menganalisa penyebab dari adanya variasi keluaran/jam/operator dan untuk mencari solusi untuk memperkecil variasi keluaran. Hasil Penelitian dapat disimpulkan bahwa penyebab adanya variasi keluaran/jam/operator adalah jumlah jenis produk yang dicek operator tidak selalu sama tiap harinya. Dimana semakin banyak jenis produk yang dicek maka semakin kecil keluaran pada hari tersebut. Untuk mendapatkan hasil yang maksimal maka operator hanya mengerjakan satu jenis produk tiap hari. Jika tidak memungkinkan maka diusahakan seminimal mungkin operator berganti jenis produk yang dicek. Perlu keahlian dari supervisor untuk mengatur kerja operator dalam upaya mendapatkan total keluaran yang maksimal .","PeriodicalId":53057,"journal":{"name":"Jurnal Sistem dan Manajemen Industri","volume":"1 1","pages":"49-54"},"PeriodicalIF":0.0,"publicationDate":"2017-08-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44348464","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Analisis Pengendalian Kualitas Super Absorbent Polymer Dengan Menggunakan Metode Six Sigma 用六西格玛方法分析高吸水性聚合物的质量管理

Jurnal Sistem dan Manajemen Industri Pub Date : 2017-07-31 DOI: 10.30656/JSMI.V1I1.170

Rosihin Rosihin, Laksamana Mujaddid Ulinnuha, Dadi Cahyadi

{"title":"Analisis Pengendalian Kualitas Super Absorbent Polymer Dengan Menggunakan Metode Six Sigma","authors":"Rosihin Rosihin, Laksamana Mujaddid Ulinnuha, Dadi Cahyadi","doi":"10.30656/JSMI.V1I1.170","DOIUrl":"https://doi.org/10.30656/JSMI.V1I1.170","url":null,"abstract":"Quality control is an effort to increase customer satisfaction and minimize damage. Super Absorbent Polymer which is a product as a raw material for making baby diapers / elderly and sanitary napkins. In Super Absorbent Polymer, defects usually found in the colour contamination that there is a dark colour on the product, print labels mistakes and packaging defects. This study aims to determine the value of DPMO and sigma level, identify the efforts which is taken to reduce disability, identify the types of disability, and find the main factors causing disability. Six Sigma method is used to analyze data with define, measure, analyze, improve and control. The quantitative data obtained by direct observation of quality problems. By using the method of six sigma can be seen that the quality of the resulting product is quite good that is 3.07 sigma with a damage rate of 58,624 for a million production (DPMO). The three highest defect product causes are color contamination of 93.34%, misprint of 3.55%, and packaging damage as much as 3.11%. The main factor causing defects is the engine factor for the type of colour contamination defect,. The type of improper defects in the packaging labels and main factor for the packaging defects is the human factor.kecacatan rusaknya kemasan faktor utama ialah faktor manusia.","PeriodicalId":53057,"journal":{"name":"Jurnal Sistem dan Manajemen Industri","volume":"1 1","pages":"19-28"},"PeriodicalIF":0.0,"publicationDate":"2017-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48039835","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4