Journal of Applied Linguistics and Professional Practice最新文献_第6页

Plurilingual discourse competence 多语话语能力

Journal of Applied Linguistics and Professional Practice Pub Date : 2021-10-01 DOI: 10.1558/jalpp.21052

E. Martín-Peris, Carmen López-Ferrero, Carme Bach

引用次数: 2

Writing as a critical moment in professional discourse 写作是职业话语中的关键时刻

Journal of Applied Linguistics and Professional Practice Pub Date : 2021-10-01 DOI: 10.1558/jalpp.21055

T. Lillis

{"title":"Writing as a critical moment in professional discourse","authors":"T. Lillis","doi":"10.1558/jalpp.21055","DOIUrl":"https://doi.org/10.1558/jalpp.21055","url":null,"abstract":"Written texts mediate action and serve as accounts of action in most contemporary professional domains. Echoing Candlin’s call for applied and social linguists to explore ‘critical moments’ in discourse, I argue that ‘writing’ constitutes just such a critical moment, because of its contested position in professional domains and the dominant ideology underpinning writing evident both in ‘intellectual’ (academic) and ‘expert’ (professional) orientations. A key challenge is to find ways of understanding writing which are not constrained by existing ‘intellectual’ and ‘expert’ orientations and which can contribute to useable knowledge for professional practice. I draw on specific examples from ethnographically oriented research projects with professionals in two domains (academia and social work) to illustrate how a dominant ideology of writing is enacted. This enactment is explored further by focusing on ICT-mediated ‘expert systems’ in social work, illustrating how an increasingly used, specific technology of writing is impacting professional practice. I conclude by considering the difficulties and possibilities of collaboratively building usable knowledge about writing for professional practice.","PeriodicalId":52122,"journal":{"name":"Journal of Applied Linguistics and Professional Practice","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45850876","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

How customer service representatives lose control of the call 客户服务代表如何失去对呼叫的控制

Journal of Applied Linguistics and Professional Practice Pub Date : 2021-06-18 DOI: 10.1558/jalpp.20368

P. Cruz, Jane Lockwood

{"title":"How customer service representatives lose control of the call","authors":"P. Cruz, Jane Lockwood","doi":"10.1558/jalpp.20368","DOIUrl":"https://doi.org/10.1558/jalpp.20368","url":null,"abstract":"The contact centre industry has been growing rapidly in the Philippines over the last two decades and now boasts over one million customer service representatives (CSRs). Outsourcing work to this destination, where English may not be the first language, can lead to communication difficulties. Problems of locally recruited CSRs ‘losing control of the call’, leading to customer frustration and poor feedback, have previously been attributed to poor grammar and incomprehensible accents. However, more recent research has suggested that such communicative problems actually stem from a more general inability to build relationships and appropriately select, explain and describe information about the product or service and, if needed, instruct the client on what to do. This paper therefore examines ‘losing control of a call’ in terms of the overall exchange. Specifically, two calls were examined to analyse how information was organised, packaged and developed to the satisfaction (or not) of the client. We argue that discrete grammatical inaccuracies and regional accents do not result in losing control as much as the way overall meaning is managed by the CSR. The implications of these initial findings could be of importance to the recruitment, training, coaching and appraisal of CSRs in an industry where the nature of communication breakdown remains poorly understood.","PeriodicalId":52122,"journal":{"name":"Journal of Applied Linguistics and Professional Practice","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-06-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49123868","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Professional identity construction in the healthcare sector 医疗保健行业的职业认同建设

Journal of Applied Linguistics and Professional Practice Pub Date : 2021-06-18 DOI: 10.1558/jalpp.20369

K. Kaufhold, Karolina Wirdenäs

{"title":"Professional identity construction in the healthcare sector","authors":"K. Kaufhold, Karolina Wirdenäs","doi":"10.1558/jalpp.20369","DOIUrl":"https://doi.org/10.1558/jalpp.20369","url":null,"abstract":"Professionals who engage with migrants in the healthcare sector may take on the role of mediator of information or advisor. Research has shown how these roles might either facilitate or obstruct migrants’ access to healthcare, but little is known about how professionals navigate the potentially conflicting interests of migrants and representatives of the healthcare system, despite their central role in realizing migrants’ rights to healthcare. This article explores the perspectives of professionals in the Swedish healthcare sector who engage in mediating healthcare information to migrants across linguistic and cultural boundaries and advising them on how to access services. Narrative interviews with five stakeholder groups were conducted. The narrative analysis of two focal excerpts from different professional groups demonstrates how these professionals construct mediating as multidirectional, providing information to the migrants and also keeping the state authority informed. The findings reveal the importance of the knowledge positions that different professionals construct in their narratives and to what extent these support their perceived potential to change the healthcare system. In contrast to findings from other studies, the participants are adamant as regards the importance of treating migrants within the framework of the legal provisions, rather than by finding ways around legal constraints. Nevertheless, the use of rhetorical means to create an effective story can bear the danger of perpetuating one-sided accounts of the migrants and other stakeholders.","PeriodicalId":52122,"journal":{"name":"Journal of Applied Linguistics and Professional Practice","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-06-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44547972","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Syncretic expertise in TED Talks TED演讲中的融合专业知识

Journal of Applied Linguistics and Professional Practice Pub Date : 2021-06-18 DOI: 10.1558/jalpp.20367

Patrizia Anesa

{"title":"Syncretic expertise in TED Talks","authors":"Patrizia Anesa","doi":"10.1558/jalpp.20367","DOIUrl":"https://doi.org/10.1558/jalpp.20367","url":null,"abstract":"This paper focuses on the popularization of information related to environmental issues in media texts, with a particular focus on TED Talks. TED talks are a distinctive genre with has considerable social implications, especially when the presentations concern themes such as the environment, the understanding of which is a key determinant in the full realization of specific environmental policies. In this respect, this study suggests a critical need to go beyond the purely technical analysis of environmental issues by framing them within a wider discourse, which is more likely to influence the public at large. The paper explores a corpus of popular talks which deal with environmental issues and analyzes their macro-structural components. Methodologically, traditional genre analysis is integrated with a critical stimulus in order to unveil the strategies employed to overcome the technophilic/technophobic dichotomy which often typifies environmental discourse. The findings show the flexible and dynamic nature of TED Talks. Their communicative success lies specifically in the ability of the presenters to attract the audience’s attention by making use of different communicative strategies and drawing on different forms of expertise, within the specific structural constraints imposed by this genre.","PeriodicalId":52122,"journal":{"name":"Journal of Applied Linguistics and Professional Practice","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-06-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47961775","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Framing in theater rehearsals 在戏剧排练中装帧

Journal of Applied Linguistics and Professional Practice Pub Date : 2021-06-18 DOI: 10.1558/JALPP.20370

Stefan Norrthon

{"title":"Framing in theater rehearsals","authors":"Stefan Norrthon","doi":"10.1558/JALPP.20370","DOIUrl":"https://doi.org/10.1558/JALPP.20370","url":null,"abstract":"This video-ethnographic workplace study documents a theater rehearsal process, which to date is an under-researched professional setting. More specifically, the study investigates the process in which actors and a director frame various contexts that together build the theatrical framework. Applying a conversation analytic method, the analysis follows actors and a director longitudinally as they frame a performance with respect to a single line in a script. The aim is to uncover how the participants develop the performance by framing various theatrical contexts in situated interactions and over time. The results show that the performance develops in a nonlinear manner, whereby social and psychological contexts are foregrounded first. These contexts are later backgrounded when the participants develop physical actions in the performance. In conceptualizing framing as a process of grounding, it can be seen that the participants collaboratively and interactionally add content to the script, and arrive at a mutual understanding by recycling and developing previously established framings. Negotiations of framings are joint and explicit, thus challenging a view of theater work that actors should not be overly conscious of their actions on the stage.","PeriodicalId":52122,"journal":{"name":"Journal of Applied Linguistics and Professional Practice","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-06-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43097041","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

‘We’re not seen as strangers; we’re seen as part of the people’ 我们不被视为陌生人；我们被视为人民的一部分

Journal of Applied Linguistics and Professional Practice Pub Date : 2021-06-18 DOI: 10.1558/jalpp.20371

T. Rausch

{"title":"‘We’re not seen as strangers; we’re seen as part of the people’","authors":"T. Rausch","doi":"10.1558/jalpp.20371","DOIUrl":"https://doi.org/10.1558/jalpp.20371","url":null,"abstract":"While many discourse analysts have explored the frame semantics of risk and health communication during outbreak response from media or doctor–patient perspectives, the discourse patterns of members of health organisations remain largely unexplored. This article is specifically concerned with risk construction processes during pandemics through the added value of understanding the communication patterns of African health experts, who have been found to be insufficiently included in outbreak response. I examine how members of an African health consortium express evaluative stance on outbreak response mechanisms, with a particular focus on the West African Ebola epidemic (2013–2016), and on their own work. I explore how they draw on stance to construct an organisational identity in the international field of outbreak management. Conducted as part of a 12-month ethnographic study, I focus on interviews with organisational members and draw on Appraisal theory to conduct a systematic analysis of the speakers’ expressions of stance. The article’s contributions are two-fold: it expands the study of the communicative processes in the field of emerging pathogens to the context of African health consortiums, and it establishes how an underrepresented expert group negotiates access and claims space in the debate on outbreak response.","PeriodicalId":52122,"journal":{"name":"Journal of Applied Linguistics and Professional Practice","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-06-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43172949","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Labeling miscommunication 标签错误

Journal of Applied Linguistics and Professional Practice Pub Date : 2021-04-06 DOI: 10.1558/jalpp.19880

G. Myers

引用次数: 0

Constructing culinary personae online 在线构建烹饪人物

Journal of Applied Linguistics and Professional Practice Pub Date : 2021-04-06 DOI: 10.1558/jalpp.19877

D. Cesiri

引用次数: 0

Positioning oneself in relation to sources and context – Enactments of independence in undergraduate supervision 定位自己与来源和背景的关系——在本科生监督中独立的实施

Journal of Applied Linguistics and Professional Practice Pub Date : 2021-04-06 DOI: 10.1558/JALPP.19879

Jenny Magnusson

{"title":"Positioning oneself in relation to sources and context – Enactments of independence in undergraduate supervision","authors":"Jenny Magnusson","doi":"10.1558/JALPP.19879","DOIUrl":"https://doi.org/10.1558/JALPP.19879","url":null,"abstract":"Independence is becoming an increasingly important factor in Swedish higher education, especially in relation to undergraduate degree projects. Despite this, there is no shared understanding of what independence is or whether it is to be found in the finished text or in the supervision interaction. In this article I look at one specific definition of independence: the ability to position oneself and one’s work in relation to sources. Three supervision meetings are analysed, selected from a larger body of recorded material from teacher education courses in Sweden. I explore how independence can be enacted in the supervision of undergraduate degree projects, drawing on the analytical framework of appraisal. The theoretical framework is derived from the socio-cultural and dialogical perspective, which proposes that learning and understanding develop in context through interaction and dialogue. Independence, from this perspective, is something that can be explored in enactments in interactions of different kinds. The findings show that the students use different resources in order to relate to sources on different levels, and these levels could be related to independence in different ways.","PeriodicalId":52122,"journal":{"name":"Journal of Applied Linguistics and Professional Practice","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-04-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43101548","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1