Journal of Hospitality and Tourism Management最新文献_第8页

Understanding the impact of ChatGPT on tourism and hospitality: Trends, prospects and research agenda 了解 ChatGPT 对旅游业和酒店业的影响：趋势、前景和研究议程

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-09-01 DOI: 10.1016/j.jhtm.2024.08.004

Marianna Sigala , Keng-Boon Ooi , Garry Wei-Han Tan , Eugene Cheng-Xi Aw , Dimitrios Buhalis , Tat-Huei Cham , Meng-Mei Chen , Yogesh K. Dwivedi , Ulrike Gretzel , Alessandro Inversini , Timothy Jung , Rob Law , Ivy Huiyue Ye

{"title":"Understanding the impact of ChatGPT on tourism and hospitality: Trends, prospects and research agenda","authors":"Marianna Sigala , Keng-Boon Ooi , Garry Wei-Han Tan , Eugene Cheng-Xi Aw , Dimitrios Buhalis , Tat-Huei Cham , Meng-Mei Chen , Yogesh K. Dwivedi , Ulrike Gretzel , Alessandro Inversini , Timothy Jung , Rob Law , Ivy Huiyue Ye","doi":"10.1016/j.jhtm.2024.08.004","DOIUrl":"10.1016/j.jhtm.2024.08.004","url":null,"abstract":"<div><p>The prevalence of ChatGPT (and generative artificial intelligence in general) has precipitated a paradigm shift in diverse industries, including tourism and hospitality. ChatGPT revolutionalises all business functions (from marketing to operations), empowering tourism and hospitality organisations to transform and innovate their business models. This study seeks to comprehensively examine the use and implications of ChatGPT in tourism and hospitality by discussing the current and future state of the technology, while also suggesting an agenda for future research. To that end, six areas, namely, business intelligence and tourism analytics, tourism marketing and experience, hospitality services, cultural and heritage tourism, travel services, and destination management, are elaborated on in depth. By compiling views solicited from international experts, this groundbreaking opinion piece unveils profound insights into the evolutionary journey of an emerging technology that is shaping tourism and hospitality. The paper provides useful implications for tourism scholars and professionals alike.</p></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"60 ","pages":"Pages 384-390"},"PeriodicalIF":7.6,"publicationDate":"2024-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142095695","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-09-01 DOI: 10.1016/j.jhtm.2024.08.013

Sio Ka Pou

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Corrigendum to “Reframing the crowding perception scale: Acquaintanceship and perceived risk as new dimensions” [Journal of Hospitality and Tourism Management 57 (December 2023) 260-269] 拥挤感量表的重构：作为新维度的熟人关系和感知风险》[《酒店与旅游管理杂志》57（2023 年 12 月）260-269] 更正

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-09-01 DOI: 10.1016/j.jhtm.2024.06.002

Izabelle Quezado , Elnivan Moreira de Souza , Verónica Lidia Peñaloza Fuentes , Heber José de Moura , Lucas Lopes Ferreira de Souza

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Effect of intergenerational relationships in daily life on travel behaviors of adult children and parents: A comparative study of the two generations’ perspectives 日常生活中的代际关系对成年子女和父母旅行行为的影响：两代人观点的比较研究

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-09-01 DOI: 10.1016/j.jhtm.2024.09.003

Xuerui Liu , Chun Liu , Qi Zhao , Hongwen Sun

{"title":"Effect of intergenerational relationships in daily life on travel behaviors of adult children and parents: A comparative study of the two generations’ perspectives","authors":"Xuerui Liu , Chun Liu , Qi Zhao , Hongwen Sun","doi":"10.1016/j.jhtm.2024.09.003","DOIUrl":"10.1016/j.jhtm.2024.09.003","url":null,"abstract":"<div><p>The aging population is becoming a growing concern worldwide, and adult child-parent travel plays a positive role in active aging. Previous studies on family travel with aging parents focused on adult children's perceptions of conflicts during travel, neglecting the influences of daily intergenerational relationships on pre-travel and post-travel behaviors. This study builds upon the solidarity-conflict model to investigate the effects of daily intergenerational relationships on pre-travel (e.g., travel motivation) and post-travel behaviors (e.g., satisfaction and well-being) of family tourists who have engaged in adult child-parent travel. Empirical findings reveal that solidarity is crucial in determining travel motivation, satisfaction, and subjective well-being, while conflict only significantly influences travel motivation. Further comparisons between the views of adult children and parents disclose differing effects of conflict on travel motivation and satisfaction, as well as how the influence of solidarity on satisfaction varies by generation. This study enhances our understanding of the spillover effect of daily intergenerational solidarity and conflict on family travel behavior and offers practical insights.</p></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"60 ","pages":"Pages 405-415"},"PeriodicalIF":7.6,"publicationDate":"2024-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142161598","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

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Decision as ritual: How power structure affects collective tourism destination decision-making 作为仪式的决策：权力结构如何影响旅游目的地的集体决策

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-08-28 DOI: 10.1016/j.jhtm.2024.08.010

Chunxiao Li, Lin Li, Hongxu Liu

{"title":"Decision as ritual: How power structure affects collective tourism destination decision-making","authors":"Chunxiao Li, Lin Li, Hongxu Liu","doi":"10.1016/j.jhtm.2024.08.010","DOIUrl":"10.1016/j.jhtm.2024.08.010","url":null,"abstract":"<div><p>The optimal destination decision made by a group is the one that perfectly balances group utility maximization with individual satisfaction. The power structure of the group and personal interactions underpinning group decision-making will directly determine individuals’ evaluations of and emotions generated by these decisions. However, research has not sufficiently revealed this pattern, which limits our understanding of how optimal group decisions can be made. By integrating the power perspective with the theory of interactive ritual chains, this study applies the experiential focus group observation method to track the decision-making process. The analysis produces six models of that process, which show how different power structures and leadership influence the joint focus of attention, shared mood and behavioral co-presence in reaching a decision. In summary, leader democracy and effective equality can create a rewarding situation, influencer dominance creates a paradoxical situation, while, multiple leadership, ineffective equality and leader dominance lead to a ritualistic punishment situation.</p></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"60 ","pages":"Pages 373-383"},"PeriodicalIF":7.6,"publicationDate":"2024-08-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142087984","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Embodied power: How do museum tourists’ sensory experiences affect place identity? 体现权力：博物馆游客的感官体验如何影响地方认同？

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-08-26 DOI: 10.1016/j.jhtm.2024.08.009

Jianming Zhang , Yongguang Zou , Yuan Li , Chungkeng Peng , Dan Jin

{"title":"Embodied power: How do museum tourists’ sensory experiences affect place identity?","authors":"Jianming Zhang , Yongguang Zou , Yuan Li , Chungkeng Peng , Dan Jin","doi":"10.1016/j.jhtm.2024.08.009","DOIUrl":"10.1016/j.jhtm.2024.08.009","url":null,"abstract":"<div><p>Museums are venues centred around experiences, and the sensory experiences therein offer exemplary opportunities to construct tourists' attitudes and develop emotional resonance. Based on embodied cognitive theory, this article aims to explore the dimensions of museum sensory experiences and how they shape place identity. Findings were drawn from a pair of studies. Study 1, which was qualitative and based on grounded theory, uncovered three dimensions of museum tourists' sensory experiences (i.e., visual expression, auditory expression, and physical expression). Study 2 involved a questionnaire; quantitative analysis of the 433 responses showed that museum sensory experiences could significantly influence place identity. This consequence arises from visitors' emotional interactions and emotional experiences, with collective memory positively moderating the process. The study reveals the influence mechanism of museum sensory experiences based on embodied cognition theory and demonstrates the two emotional pathways through which sensory experiences affect place identity. Additionally, it offers management insights for fostering tourists’ place identity.</p></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"60 ","pages":"Pages 334-346"},"PeriodicalIF":7.6,"publicationDate":"2024-08-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142077026","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

How online reviews of sports tourism affect tourists’ value co-creation behavior: Findings from PLS-SEM, NCA, and fsQCA 体育旅游的在线评论如何影响游客的价值共创行为？PLS-SEM、NCA 和 fsQCA 的研究结果

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-08-26 DOI: 10.1016/j.jhtm.2024.07.005

Yu Liu , Qiao Meng

{"title":"How online reviews of sports tourism affect tourists’ value co-creation behavior: Findings from PLS-SEM, NCA, and fsQCA","authors":"Yu Liu , Qiao Meng","doi":"10.1016/j.jhtm.2024.07.005","DOIUrl":"10.1016/j.jhtm.2024.07.005","url":null,"abstract":"<div><p>Online reviews generated by digital technology play a significant role in promoting value co-creation among sports tourists. However, the existing literature on this relationship needs further research on the underlying influence processes. Based on the C-A-C framework, this study found that the characteristics of online reviews and reviewers significantly affect sports tourists' perceived value, shaping their destination identity and flow experience, thereby fostering value co-creation behavior. Sports tourists should not be completely unsatisfied with the perceived objectivity of online reviews. Instead, combining various antecedents is necessary for high levels of tourists' value co-creation behavior. Perceived aesthetics and professionalism were critical predictors across most configurations, with perceived value being a core condition. We identified five different configurations and further categorized them into three types, revealing the complex relationship between online reviews and sports tourists’ value co-creation behavior. The results provide valuable practical and theoretical insights for stakeholders in the sports tourism industry and highlight the pivotal role that online reviews play in enriching the value co-creation of sports tourism.</p></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"60 ","pages":"Pages 360-372"},"PeriodicalIF":7.6,"publicationDate":"2024-08-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S1447677024000792/pdfft?md5=db9f72f80ec58023b12870da2704b732&pid=1-s2.0-S1447677024000792-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142077027","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Examining the spatial dependency between shared accommodations and points of interest 研究共享住宿和兴趣点之间的空间依赖性

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-08-25 DOI: 10.1016/j.jhtm.2024.08.008

Tie Wang , Wei Wang , Mei Li , Ming-Hsiang Chen , Jingrong Sun

{"title":"Examining the spatial dependency between shared accommodations and points of interest","authors":"Tie Wang , Wei Wang , Mei Li , Ming-Hsiang Chen , Jingrong Sun","doi":"10.1016/j.jhtm.2024.08.008","DOIUrl":"10.1016/j.jhtm.2024.08.008","url":null,"abstract":"<div><p>This study proposes a three-step analytical framework to examine the proximity between Airbnb listings and points of interest (POIs), and to evaluate the spatial dependence between them across dimensions. Grounded in Tobler's first law (TFL) of geography, this framework integrates standard deviational ellipse, average nearest neighbor, and geographically weighted regression methods. The framework is validated using data from 14 U.S. cities of varying sizes, encompassing 122,005 Airbnb listings and 113,169 POIs. Although the results reveal a notable proximity of Airbnb listings to POIs, the degree of spatial dependency varies across cities and property types. Notably, several frequently overlooked POIs, such as schools, post boxes, bakeries, and bicycle rental stations, demonstrate significant relationships with Airbnb listings. This research advances the literature on shared accommodations by elucidating the spatial relationship between Airbnb and POIs, introducing new location factors, and providing a robust analytical framework. The findings provide valuable practical implications for enhancing business and management strategies for Airbnb stakeholders, while balancing the growth of the shared accommodation sector against its effects on local communities.</p></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"60 ","pages":"Pages 347-359"},"PeriodicalIF":7.6,"publicationDate":"2024-08-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142058509","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The persuasive effects of voice characteristics embedded in paid tour guide audio on tourist purchase decisions based on deep learning 基于深度学习的付费导游音频中嵌入的语音特征对游客购买决策的说服效果

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-08-22 DOI: 10.1016/j.jhtm.2024.08.007

Cheng Zhou, Mengjia Huang

{"title":"The persuasive effects of voice characteristics embedded in paid tour guide audio on tourist purchase decisions based on deep learning","authors":"Cheng Zhou, Mengjia Huang","doi":"10.1016/j.jhtm.2024.08.007","DOIUrl":"10.1016/j.jhtm.2024.08.007","url":null,"abstract":"<div><p>Different voices may have persuasive effects on individuals’ decision-making processes; however, in the tourism context, little attention has been paid to online paid tour guide audio. This study investigates how the voice characteristics of tour guide audio play a persuasive role in tourist purchase decisions. Drawing on the stereotype content model, we identify two voice characteristics: perceived warmth and competence. We then extract them from tour guide audio using speech processing and deep learning techniques. Our results show that perceived warmth and competence are positively related to tourist purchase decisions. The contingency effects further indicate greater warmth perception for female tour guides and greater competence perception for male tour guides. In addition, drawing on the value co-creation paradigm, we imply that perceived warmth is more salient for nonprofessionals, such as scholars, cultural celebrities, and even tourists themselves, whereas perceived competence is more salient for professionals, such as tour guides. This study represents pioneering work in AI-based sonic analysis in the tourism context and offers practical implications for tour guides on how to design their online tour guide audio and enhance tourist purchase decisions.</p></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"60 ","pages":"Pages 313-321"},"PeriodicalIF":7.6,"publicationDate":"2024-08-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142040139","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

How emotions catalyse learning through study tours: Evidence from Panda Ambassador 情感如何通过游学促进学习？熊猫大使提供的证据

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-08-22 DOI: 10.1016/j.jhtm.2024.08.006

Guiqing Li , Chaozhi Zhang , Ding Xu , Lixing Wang

引用次数: 0