Journal of Hospitality and Tourism Management最新文献_第9页

Solving the mystery of storytelling in destination marketing: A systematic review 揭开目的地营销中讲故事的神秘面纱：系统回顾

IF 8.3 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-04-29 DOI: 10.1016/j.jhtm.2024.04.013

Xi Zhang , T. Ramayah

{"title":"Solving the mystery of storytelling in destination marketing: A systematic review","authors":"Xi Zhang , T. Ramayah","doi":"10.1016/j.jhtm.2024.04.013","DOIUrl":"https://doi.org/10.1016/j.jhtm.2024.04.013","url":null,"abstract":"<div><p>Storytelling has been prevailing in the tourism industry and considered as an effective communication tool. However, the knowledge of what and how stories connected to destinations are told and utilized is still fragmented and ambiguous. To acquire a comprehensive understanding of storytelling in the context of destination marketing, this study employs a systematic review methodology to analyze academic journal articles on relevant topics published and indexed in the Web of Science and Scopus databases from 2004 to 2023. Three research themes have been identified including: 1) analysis and deconstruction of stories; 2) examination of storytelling consequences; and 3) development of conceptual frameworks for storytelling. Moreover, storytelling elements are also disentangled and extracted. The findings suggest that research on storytelling in destination marketing is still in its emerging stage, lacking appropriate and comprehensive theoretical underpinnings and predominantly relying on qualitative analysis. The results indicate the design and implementation of storytelling in destination is a complex and integrated process that combines story content, storyteller and character, modality, and dissemination channels, involving collaboration among various stakeholders. This study also provides a summary of implications for researchers and practitioners in tourism destination area, offering further recommendations for future studies.</p></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"59 ","pages":"Pages 222-237"},"PeriodicalIF":8.3,"publicationDate":"2024-04-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140813416","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Being there: How sensory impressions influence tourists' pro-environmental behaviors 身临其境：感官印象如何影响游客的环保行为

IF 8.3 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-04-28 DOI: 10.1016/j.jhtm.2024.04.014

Biao Luo , Yunjie Bai , Mengyu Zhang

{"title":"Being there: How sensory impressions influence tourists' pro-environmental behaviors","authors":"Biao Luo , Yunjie Bai , Mengyu Zhang","doi":"10.1016/j.jhtm.2024.04.014","DOIUrl":"https://doi.org/10.1016/j.jhtm.2024.04.014","url":null,"abstract":"<div><p>The significance of the sensory aspect in the tourism experience process for fostering pro-environmental behaviors (PEBs) among tourists at the destination is well-acknowledged. However, the existing literature remains scant. This study endeavors to explore the impact of tourists' sensory impressions on their PEBs, from the perspective of the tourism destination. Given the fluctuations in the natural surroundings, we use daily green behaviors (DGBs) as a moderating factor to scrutinize the influence of PEBs on trip alterations. The findings reveal that the role of sensory impressions is not merely substantial in directly affecting visitors' PEBs, but also significantly influences PEBs through the mediating roles of place attachment and connectedness to nature. Tourists engaging in daily green behaviors in their habitual environments are found to augment the influence of place attachment on pro-environmental conduct within tourist locales. Additionally, tourists partaking in DGBs are more likely to enhance the impact of connectedness to nature in destinations on PEBs than tourists who do not engage in DGBs. This research enriches the extant body of knowledge on PEBs by rendering a more holistic insight into how sensory impressions might impact the PEBs of visitors and delineating the specific conditions under which this influence transpires.</p></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"59 ","pages":"Pages 210-221"},"PeriodicalIF":8.3,"publicationDate":"2024-04-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140806886","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Doing the right thing: How to persuade travelers to adopt pro-environmental behaviors? An elaboration likelihood model perspective 做正确的事：如何说服旅行者采取环保行为？阐述可能性模型的视角

IF 8.3 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-04-27 DOI: 10.1016/j.jhtm.2024.04.009

Peng Cheng , Wei Wang , Shu Yang

引用次数: 0

The environmental uncertainty effects on the business cycle of Taiwanese hotel industry 环境不确定性对台湾酒店业经营周期的影响

IF 8.3 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-04-26 DOI: 10.1016/j.jhtm.2024.04.001

Chiang-Ming Chen , Yo-Long Lin

引用次数: 0

Passport to transformation: Assessing transformative learning in overseas students through travel experiences 通往变革的护照：通过旅行体验评估海外学生的变革性学习

IF 8.3 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-04-26 DOI: 10.1016/j.jhtm.2024.04.012

Jianying Jin, Marco Antonio Robledo

引用次数: 0

How mindfulness training changes tourist experience: An exploratory study 正念训练如何改变游客体验：探索性研究

IF 8.3 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-04-24 DOI: 10.1016/j.jhtm.2024.04.007

Songul Cilem Kaya , Hakan Sezerel , Viachaslau Filimonau

引用次数: 0

How job stress influences employee problem-solving behaviour in hospitality setting: Exploring the critical roles of performance difficulty and empathetic leadership 工作压力如何影响酒店业员工解决问题的行为？探索绩效困难和移情领导的关键作用

IF 8.3 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-04-24 DOI: 10.1016/j.jhtm.2024.04.003

Faridahwati Mohd-Shamsudin , Ahmad Jamal Bani-Melhem , Shaker Bani-Melhem , Osama Khassawneh , Mohamed Aboelmaged

{"title":"How job stress influences employee problem-solving behaviour in hospitality setting: Exploring the critical roles of performance difficulty and empathetic leadership","authors":"Faridahwati Mohd-Shamsudin , Ahmad Jamal Bani-Melhem , Shaker Bani-Melhem , Osama Khassawneh , Mohamed Aboelmaged","doi":"10.1016/j.jhtm.2024.04.003","DOIUrl":"https://doi.org/10.1016/j.jhtm.2024.04.003","url":null,"abstract":"<div><p>The current study examines the effect of job stress on frontline employees' customer problem-solving behaviour, drawing from the cognitive activation theory of stress. The study suggests that job stress, directly and indirectly, affects problem-solving behaviour through perceived performance difficulties. Empathetic leadership is proposed as a mitigating contextual factor for the adverse effects of job stress on customer problem-solving behaviours. Data were gathered from 240 customer service employees and supervisors in the United Arab Emirates (UAE) hospitality industry. SmartPLS and the Hayes Process Macro were employed for data analysis. The study results revealed that job stress significantly affects employees’ ability to solve customer problems, directly and indirectly, via perceived performance difficulties. Interestingly, this impact is diminished when the supervisor demonstrates empathy. The implications of the study findings for management practice and future research are discussed.</p></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"59 ","pages":"Pages 153-165"},"PeriodicalIF":8.3,"publicationDate":"2024-04-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140645952","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

What does the past mean for the future? A meta-analysis of perceived organizational support in hospitality and tourism 过去对未来意味着什么？对酒店和旅游业组织支持感知的元分析

IF 8.3 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-04-18 DOI: 10.1016/j.jhtm.2024.04.004

Zhen Yan , Zongguo Zhang , Wei Chong Choo

{"title":"What does the past mean for the future? A meta-analysis of perceived organizational support in hospitality and tourism","authors":"Zhen Yan , Zongguo Zhang , Wei Chong Choo","doi":"10.1016/j.jhtm.2024.04.004","DOIUrl":"https://doi.org/10.1016/j.jhtm.2024.04.004","url":null,"abstract":"<div><p>Although a large number of empirical studies on the outcomes of perceived organizational support (POS) have been conducted in the hospitality and tourism context, no research has provided a holistic understanding of POS in this field. This paper aims to meta-analyze POS and examine various moderating variables based on 81 articles (19 outcomes, N = 26,532). The results suggest that POS has different effects on outcomes including job attitudes, emotional labor, role conflicts and facilitation, stress at workplace, service perception, performance and behaviors and intention to leave. The results also show that national culture, measurement and time lag significantly moderate the relationships between POS and its outcomes. POS holds a robust level of validity for explaining outcomes related to job attitudes, behaviors and service perception within the hospitality and tourism domain. In light of this, an extensive body of research has been dedicated to investigating the associations between POS and attitudinal as well as behavioral outcomes. As such, it becomes apparent that the repetitive application of identical frameworks to examine the impact of POS may be less imperative. Rather, forthcoming research on POS is anticipated to incorporate cultural and methodological determinants. To our knowledge, this paper is the first attempt to propose and test a framework of outcomes of POS in the domain of hospitality and tourism with a quantitative meta-analytic method. Furthermore, the current study adds value by examining various moderators, which has not been done in previous review articles of POS. It also provides future research directions for POS.</p></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"59 ","pages":"Pages 127-138"},"PeriodicalIF":8.3,"publicationDate":"2024-04-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140618775","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

How to encourage food waste reduction in kitchen brigades: The underlying role of ‘green’ transformational leadership and employees' self-efficacy 如何鼓励炊事班减少食物浪费：绿色 "变革型领导力和员工自我效能感的潜在作用

IF 8.3 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-04-18 DOI: 10.1016/j.jhtm.2024.04.005

Viachaslau Filimonau , Jorge Matute , Magdalena Kubal-Czerwińska , Mirosław Mika

{"title":"How to encourage food waste reduction in kitchen brigades: The underlying role of ‘green’ transformational leadership and employees' self-efficacy","authors":"Viachaslau Filimonau , Jorge Matute , Magdalena Kubal-Czerwińska , Mirosław Mika","doi":"10.1016/j.jhtm.2024.04.005","DOIUrl":"https://doi.org/10.1016/j.jhtm.2024.04.005","url":null,"abstract":"<div><p>Although significant amounts of food are wasted in professional kitchens, research on food waste behaviour among kitchen employees is limited. This study plugs this knowledge gap by examining the determinants of food waste reduction among members of kitchen brigades. The survey (n = 208) results collected in Poland and analysed with Partial Least Squares Structural Equation Modelling (PLS-SEM) demonstrate the importance of such external/organisational i.e., green transformational leadership and supervisory support, and internal/personal i.e., self-efficacy and attitudes towards food waste reduction, factors in encouraging food waste management by kitchen staff. The results also show that green organisational climate does not influence innovative and collaborative food waste behaviour of kitchen employees, but their self-efficacy and supervisory support do. The study's results suggest that, to manage food waste in professional kitchens more effectively, hospitality organisations should (1) embed the goal of food waste mitigation in organisational values; (2) empower supervisors to encourage food waste reduction among staff; and (3) facilitate pro-environmental innovation and collaboration among kitchen employees.</p></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"59 ","pages":"Pages 139-148"},"PeriodicalIF":8.3,"publicationDate":"2024-04-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140618801","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Differentiation of rural summer health tourism for urban elderly: Tourist segmentation based on tourism experience 城市老年人的乡村夏季健康旅游差异化：基于旅游体验的游客细分

IF 8.3 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-04-18 DOI: 10.1016/j.jhtm.2024.04.011

Puwei Zhang , Qingshan Liang , Rui Li , Shuaifeng Guo

引用次数: 0