{"title":"Using colour in photographs to tell the past of cultural heritage sites and attract tourists to future visits: The mediating effect of emotional response","authors":"Junwei Chen , Ivan Ka Wai Lai , Xiaohong Wu","doi":"10.1016/j.jhtm.2025.101344","DOIUrl":"10.1016/j.jhtm.2025.101344","url":null,"abstract":"<div><div>Among the visual elements of photographs, colour creates the most effective and direct visual clue to a destination. This study uses a between-subjects 2 (warm colour temperature vs cold colour temperature) ∗ 2 (high saturation vs low saturation) experimental method to investigate the influence of colour combination effects (temperature x saturation) of heritage destination photographs on the viewer's emotional response and their visit intention. Study 1 confirmed that warm colours elicit higher emotional responses and visit intentions than cool ones. Study 2 found that when the colour temperature is cold-tone, low colour saturation makes an advantage in getting the emotional response, but as the colour temperature gradually warms up, high colour saturation can be effective in achieving the highest emotional response. This study contributes to tourism research in visual marketing by applying colour context theory to understand how to utilise the best composition of colour elements for heritage destination photographs.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"65 ","pages":"Article 101344"},"PeriodicalIF":7.8,"publicationDate":"2025-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145268663","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Conspicuous vs. non-conspicuous travel Posts: How expression styles trigger identity threat, authenticity, and dual envy on social media","authors":"Hao Wang , Timothy J. Lee , Sunghyup Sean Hyun","doi":"10.1016/j.jhtm.2025.101356","DOIUrl":"10.1016/j.jhtm.2025.101356","url":null,"abstract":"<div><div>Acknowledging the growing role of social media as a key channel for tourism information and emotional expression, this study examines how tourism consumption influences viewers’ psychological responses and behavioral intentions. Drawing on social comparison theory and integrating this with social identity, identity process, and authenticity perspectives, we develop a model linking expression style to perceive social identity threat, perceived authenticity, benign/malicious envy, and behavioral intention, with relationship closeness as a moderator. Twenty-six interviews (with Gioia coding) identified four core non-showcasing expression paths, informing experimental stimuli design. Two experiments (single-factor and 2 × 2 designs) reveal that showcasing expressions heightens identity threat, while non-showcasing enhances authenticity; envy mediates these effects, and relationship closeness strengthens the identity threat pathway. We enrich tourism expression research by integrating “viewer perspective” and dual-path comparison–authenticity mechanisms, offering implications for DMOs, platforms, and content creators in style management, emotion guidance, and audience engagement.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"65 ","pages":"Article 101356"},"PeriodicalIF":7.8,"publicationDate":"2025-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145382597","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"","authors":"Maximiliano E. Korstanje","doi":"10.1016/j.jhtm.2025.101357","DOIUrl":"10.1016/j.jhtm.2025.101357","url":null,"abstract":"","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"65 ","pages":"Article 101357"},"PeriodicalIF":7.8,"publicationDate":"2025-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145417049","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Shaken, Stirred, And Stereotyped: Glassware’s Hidden Influence on Gender Perceptions and Order Intentions","authors":"Sarah Lefebvre , Laura Boman , Marissa Orlowski","doi":"10.1016/j.jhtm.2025.101319","DOIUrl":"10.1016/j.jhtm.2025.101319","url":null,"abstract":"<div><div>The presentation of cocktails plays a crucial role in shaping consumer perceptions and purchasing decisions. Despite growing interest in cocktail presentation, little research has examined how specific glassware features influence consumer perceptions in hospitality contexts. This study examines how cocktail glassware design—particularly the presence or absence of a stem—influences gender perceptions and, in turn, impacts consumer order intentions. Across three experiments, the current work investigates whether stemmed glasses are perceived as more feminine than stemless glasses and whether these gender perceptions influence order intentions differently for male and female consumers. We find that stemmed glasses are significantly more likely to be perceived as feminine, which negatively affects order intentions among male consumers. Female consumers, however, exhibit flexibility in their choices, showing no significant difference in order intentions based on glassware design. These findings contribute to the literature on beverage vessel attributes, product-based gender stereotypes and provide actionable insights for hospitality professionals seeking to optimize cocktail presentation strategies.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"64 ","pages":"Article 101319"},"PeriodicalIF":7.8,"publicationDate":"2025-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145099219","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Soona Park , Jaehee Gim , Sung In Kim , Heewon Kim
{"title":"From guests to Owners: The power of reactive personalization in shaping perceived ownership in hotels","authors":"Soona Park , Jaehee Gim , Sung In Kim , Heewon Kim","doi":"10.1016/j.jhtm.2025.101300","DOIUrl":"10.1016/j.jhtm.2025.101300","url":null,"abstract":"<div><div><span><span>Personalization is a valuable strategy for enhancing hotel guests' perceived ownership by creating the impression that services are tailored to their needs. While proactive personalization is typically based on provider recommendations, reactive personalization involves adjusting services based on real-time customer preferences. Since guests tend to value services more when they feel a stronger sense of ownership, this study examines how two types of personalization influence perceived ownership and how their interaction with different technologies and </span>data types can further shape ownership and build trust in hotels. According to the results, reactive personalization enhances perceived ownership more than proactive personalization. This positive effect is especially pronounced when guests engage with unfamiliar technologies and ethically sensitive data, such as </span>biometrics<span>, during the personalization process. This research highlights how personalization strategies can transform guests into owners of their hotel experience while fostering trust in hotels that adopt in-room technology-based personalized services.</span></div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"64 ","pages":"Article 101300"},"PeriodicalIF":7.8,"publicationDate":"2025-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144341209","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Toward trauma-informed customer experience design in tourism and hospitality","authors":"Huimin Liu","doi":"10.1016/j.jhtm.2025.101325","DOIUrl":"10.1016/j.jhtm.2025.101325","url":null,"abstract":"<div><div>Trauma is a widespread and influential aspect of human experience, yet it remains largely overlooked in customer experience design within tourism and hospitality. This oversight risks not only failing to support wellness but also potentially retraumatizing individuals through poorly designed experience touchpoints and journeys. This research introduces a new design genre — Trauma-Informed Customer Experience Design (TICXD) — which adapts principles of trauma-informed care to the contexts of tourism and hospitality. This research lays the theoretical foundation for future trauma-informed customer experience design research. It also advocates for continued scholarly and practical attention to trauma as a critical factor in tourism and hospitality contexts.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"64 ","pages":"Article 101325"},"PeriodicalIF":7.8,"publicationDate":"2025-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145099319","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The ripple effects of great experience with attending exhibitions the case of the integrated resorts","authors":"Chunli Ji , Yufan Liu , Catherine Prentice","doi":"10.1016/j.jhtm.2025.101322","DOIUrl":"10.1016/j.jhtm.2025.101322","url":null,"abstract":"<div><div>Integrated resorts (IRs) have become pivotal tourism destinations, leveraging exhibitions as a key component of their MICE (Meetings, Incentives, Conventions, and Exhibitions) offerings to drive economic and experiential outcomes. Despite the growing significance of IR-based exhibitions, limited research has explored how attendee experience influences emotional responses and subsequent consumption behaviours within these multifaceted ecosystems. This study investigates how functional, hedonic, and social experiences at IR-based exhibitions shape attendees’ consumption and beyond (referred to as extended consumption intention, ECI). Drawing on the Pleasure-Arousal-Dominance (PAD) model, the study proposes that pleasure, arousal, and dominance mediate the relationships between these experiences and consumption behaviours. Data were collected from 422 exhibition attendees at IRs in Macao. The results confirm that all three experience dimensions significantly and positively influence pleasure, arousal, and dominance, which, in turn, affect their ECI. This study contributes to the MICE tourism, hospitality, and consumer behaviour literature by highlighting the experiential pathways that catalyze broader consumption within IR ecosystems.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"64 ","pages":"Article 101322"},"PeriodicalIF":7.8,"publicationDate":"2025-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144923999","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"“This is inequity!” Exploring the potential positive impact of negative online reviews","authors":"Zongwei Hu , Shuo Yu , Jian Ming Luo","doi":"10.1016/j.jhtm.2025.101321","DOIUrl":"10.1016/j.jhtm.2025.101321","url":null,"abstract":"<div><div>Negative reviews significantly influence consumer decisions in hospitality. As review volume increases, responding to all reviews becomes impractical, prompting the need for targeted strategies. This study explores how negative review types (subjective vs. objective) affect consumer perceptions and behaviour, drawing on cognitive dissonance and equity theories. A mixed-method approach was used, employing quasi-natural experimental design and between-subject experimental design. This research shows that subjective reviews enhance trust, whereas objective reviews evoke greater empathy and booking intention. Trust and empathy jointly mediate the effect of text type on booking decisions. Faster responses are also more effective for subjective reviews, whereas slower, more thoughtful replies suit objective reviews. These findings challenge the traditional belief that objective comments and rapid responses are always more effective and offer theoretical and practical insights into managing negative online reviews.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"64 ","pages":"Article 101321"},"PeriodicalIF":7.8,"publicationDate":"2025-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145099224","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Does your destination have the right logo? A story of circularity versus angularity, destination stereotype, perceived fit, and fluency","authors":"Bin Wang , Min Shu , Yunyao Liu , Jay Kandampully","doi":"10.1016/j.jhtm.2025.101301","DOIUrl":"10.1016/j.jhtm.2025.101301","url":null,"abstract":"<div><div>Although considerable attention has been given to logo colors and typefaces, the focus on the shape of destination logos is still limited. This study aims to address this gap by examining the matching effect between logo shape and destination stereotypes (warm vs. competent) and investigating how this effect influences subsequent tourist responses. Through two logo drawing tasks with four real destinations and two scenario-based experiments with Chinese and American participants respectively (<em>N</em> = 1, 084), the research found that circular logos are better aligned with warm destinations, while angular logos are more suitable for competent destinations, both enhancing tourist responses. Furthermore, perceived fit and processing fluency were found to serially mediate the interaction effect between logo shape and destination stereotype on tourists' responses. These findings provide valuable insights for destination branding and marketing, visual presentations, and communications.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"64 ","pages":"Article 101301"},"PeriodicalIF":7.8,"publicationDate":"2025-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145099324","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}