Journal of Hospitality and Tourism Management最新文献

{"title":"Does information overload attract or Repel self-driving tourists?","authors":"Jing Li ,&nbsp;Xiaofeng Ji ,&nbsp;Fang Chen","doi":"10.1016/j.jhtm.2025.05.008","DOIUrl":"10.1016/j.jhtm.2025.05.008","url":null,"abstract":"<div><div>In the digital age, tourists face an increasing amount of travel-related information, leading to more severe information overload, particularly evident in self-driving tour decision-making. However, current research often overlooks the impact mechanisms of this overload on individual psychological states and travel behaviors, especially in emerging tourism markets. This study aims to explore the impact mechanism and boundary conditions of information overload on the travel intentions of potential self-driving tourists. Based on the Stimulus-Organism-Response (SOR) theoretical framework, a moderated chain mediation model is constructed to deeply analyze the mediating roles of organism factors such as perceived risk, attitudes, and destination image, as well as the moderating effect of self-driving tour knowledge. The study used convenience sampling to collect data through an online survey from 728 potential tourists interested in visiting Shangri-La, China. The collected data were analyzed using structural equation modeling (SEM) and the bootstrap method to test the theoretical model. The results indicate that information overload significantly positively affects perceived risk and negatively impacts destination image, while its effect on attitudes is not significant. Meanwhile, the study finds that although information overload does not have a significant direct impact on travel intentions, it can indirectly influence tourists' travel intentions through the mediating effects of perceived risk and destination image, as well as the chain mediation effect. The results also validate the chain mediation effects of perceived risk and attitude between information overload and travel intentions. Additionally, the study reveals that extensive self-driving tourism knowledge can weaken the positive impact of information overload on perceived risk and reduce its negative impact on destination image, thereby enhancing potential tourists' travel intentions. Finally, the study uncovers the heterogeneous effects of socio-demographic characteristics, such as gender, age, income, and geographical location, on self-driving tourism behavioral decision-making. This study provides new insights into the self-driving tourism decision-making process and offers practical guidance for online tourism service providers and destination management organizations in optimizing information presentation, reducing perceived risks in self-driving tourism, and enhancing destination attractiveness.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"63 ","pages":"Pages 343-365"},"PeriodicalIF":7.6,"publicationDate":"2025-05-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144169774","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"","authors":"Georges El Hajal","doi":"10.1016/j.jhtm.2025.05.001","DOIUrl":"10.1016/j.jhtm.2025.05.001","url":null,"abstract":"","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"63 ","pages":"Pages 340-342"},"PeriodicalIF":7.6,"publicationDate":"2025-05-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144146776","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Collaborative governance for rural tourism in a centralized state: a tale of two villages in China","authors":"Qian Chen ,&nbsp;Liping A. Cai ,&nbsp;Jijun Chen","doi":"10.1016/j.jhtm.2025.05.007","DOIUrl":"10.1016/j.jhtm.2025.05.007","url":null,"abstract":"<div><div>This study proposes a conceptual framework of collaborative governance for rural tourism based on social exchange theory, social capital theory, and pertinent literature of empirical and review studies. The framework guides the empirical investigation of latent governance structures of rural tourism in the two Chinese villages of <em>Bajiaoting</em> and <em>Shangfeng</em>, using primary and secondary data collected over six years. The study found that, although the two villages are similar in their formal administrative setup and collaborative governance intent, their latent <em>de facto</em> governance structures differ. <em>Bajiaoting</em>'s commercial enterprise-led collaborative governance, involving and engaging all stakeholders, outperformed <em>Shangfeng</em>'s village government-dominated governance, which demoralizes villagers. <em>Bajiaoting</em>'s collaborative governance results in better habitat improvement, job creation, economic scale, and long-term planning. <em>Bajiaoting</em> villagers are also more satisfied than <em>Shangfeng</em> villagers with the improvement of their quality of life.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"63 ","pages":"Pages 329-339"},"PeriodicalIF":7.6,"publicationDate":"2025-05-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144134282","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"From failure to forgiveness: Proactive recovery strategies for service robots in hospitality","authors":"Yun Liu ,&nbsp;Yingying Du","doi":"10.1016/j.jhtm.2025.05.009","DOIUrl":"10.1016/j.jhtm.2025.05.009","url":null,"abstract":"<div><div>With service robots becoming an integral part of service encounters in the tourism and hospitality industry, understanding their role in proactive recovery after service failures is crucial. This study investigates the impact of service robot proactive recovery (vs. reactive recovery) on customer forgiveness, examining the mediating mechanisms and boundary conditions. Four experiments reveal that, following a service robot failure, proactive recovery (vs. reactive recovery) significantly enhances customer forgiveness, with perceived sincerity serving as a mediator. However, the positive effects of robot proactive recovery are observed only when failures are robot-induced or in non-secret consumption contexts. In contrast, no significant differences in customer forgiveness are found between proactive and reactive recovery in cases of customer-caused failures or in secret consumption contexts. This research contributes to the growing literature on service proactivity in the tourism and hospitality industry, providing practical insights for hospitality on how to tailor recovery strategies.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"63 ","pages":"Pages 316-328"},"PeriodicalIF":7.6,"publicationDate":"2025-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144123255","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Daily deal distribution and local destination characteristics: Data-driven analysis of upmarket Italian hotel online sales practices","authors":"Katarzyna Minor ,&nbsp;Dario Bertocchi ,&nbsp;Giancarlo Fedeli ,&nbsp;Luka Tomat ,&nbsp;Miha Bratec","doi":"10.1016/j.jhtm.2025.03.013","DOIUrl":"10.1016/j.jhtm.2025.03.013","url":null,"abstract":"<div><div>This paper examines hotels’ use of niche daily deal websites (flash sales) through the lens of external, destination characteristics, aiming to establish relationships between the two. Extant research indicates that both internal and external factors influence the decision-making processes of hotel businesses, yet, to date, this popular practice has been examined only from an internal business perspective. Using web scraping techniques, spatial and census data combined with quantitative analysis, the paper analyses 2741 niche daily deal offerings of 4-and 5-star Italian hotels against destination characteristics. The paper evidences the destination market structure impact on the conduct of hotels related to daily deal use. It shows that destination seasonality, economic tourist reliance, local competition and tourism demand are correlated with the volume and/or depth of discount of hotel offers featured via daily deal websites. This study contributes to the pricing research by empirically evidencing and comprehensively mapping a relationship between localised destination characteristics and hotel discounting behaviour.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"63 ","pages":"Pages 290-300"},"PeriodicalIF":7.6,"publicationDate":"2025-05-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144115871","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Competitors or partners? Professional tour guides' perceptions of AI tour guides and intentions for job crafting","authors":"Xinwei Li ,&nbsp;Xi Li ,&nbsp;Jingjing Yang ,&nbsp;Zeyin Qiao ,&nbsp;Lulu Cheng ,&nbsp;Shisong Gu","doi":"10.1016/j.jhtm.2025.05.010","DOIUrl":"10.1016/j.jhtm.2025.05.010","url":null,"abstract":"<div><div>Artificial intelligence (AI) is currently involved in tourists' pre-trip and during-trip activities and serving as a tour guide. This is a critical but understudied topic in the tourism field. Therefore, this study adopted a mixed-methods approach to develop the scale of AI-Guide impact perception. The qualitative research, which included 26 interviews, found that professional tour guides assess the effects of AI tour guides from both industry and individual perspectives. The results of a survey of 571 responses from professional tour guides validated the scale, indicating that their perceived impact of AI tour guides significantly influences job crafting, ultimately enhancing self-efficacy. The findings improve the theoretical understanding of AI in the field of tour guides by developing the scale of AI-Guide impact perception. The study contributes to job crafting and the transaction theory of stress literature. The management suggestions for the tourism industry are also provided.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"63 ","pages":"Pages 301-315"},"PeriodicalIF":7.6,"publicationDate":"2025-05-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144123238","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Dramaturgy for a serious leisure space: Testing tourists’ cognitive reflections and emotional arousal at the Sanxingdui Museum","authors":"Xinyi Liu ,&nbsp;Jingjing Yang ,&nbsp;Yurong Zhang ,&nbsp;Yue Yuan","doi":"10.1016/j.jhtm.2025.05.005","DOIUrl":"10.1016/j.jhtm.2025.05.005","url":null,"abstract":"<div><div>This study constructs a theoretical framework incorporating “theatrical elements (stimuli) - cognitive experience - emotional experience”, aiming to explore the antecedents and consequences of museum visitors' experience. Based on qualitative analysis, the current research conceptualizes the museum as a large-scale performance arena and analyses the immersive experience scenarios in terms of actors, core services, wayzgoose and settings. Furthermore, quantitative analysis demonstrates that the museum tourist experience is influenced by four elements of theatre, and by visitors’ cognitive and affective reflection. Overall, this paper tests the explanatory power and applicability of dramaturgy theory and cognitive appraisal theory in a museum context.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"63 ","pages":"Pages 275-289"},"PeriodicalIF":7.6,"publicationDate":"2025-05-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144106869","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Career research in hospitality and tourism: an integrated framework and pathways for empirical validation","authors":"Franklin Akosa ,&nbsp;Songshan (Sam) Huang ,&nbsp;Hossein Ali Abadi ,&nbsp;Jun Wen","doi":"10.1016/j.jhtm.2025.05.003","DOIUrl":"10.1016/j.jhtm.2025.05.003","url":null,"abstract":"<div><div>High employee turnover and career dissatisfaction are significant challenges for the hospitality and tourism (H&amp;T) industry, underscoring the need for effective career frameworks. To address the lack of a unified framework, this study critically reviews 59 articles. By identifying gaps in the literature, we develop a framework that integrates individual, organizational, and socio-cultural factors to understand career dynamics in H&amp;T and establish a pathway for empirical validation. This framework provides a roadmap for businesses to improve work environments, reduce turnover, and enhance service quality. Additionally, it equips H&amp;T managers, policymakers, and educators with tools to cultivate a skilled workforce, promote innovation, and support economic and societal objectives aligned with the Australia's national labour strategy for H&amp;T known as the THRIVE 2030. Finally, the study presents eight hypotheses based on empirical studies for future research, advancing both the theoretical and practical understanding of careers in the H&amp;T industry.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"63 ","pages":"Pages 259-274"},"PeriodicalIF":7.6,"publicationDate":"2025-05-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144071573","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Dual pathways of dark tourism's impact on tourists' happiness: The mediating role of mixed emotions","authors":"Jiahui Wang ,&nbsp;Xi Y. Leung ,&nbsp;Xiaoxiao Song","doi":"10.1016/j.jhtm.2025.05.004","DOIUrl":"10.1016/j.jhtm.2025.05.004","url":null,"abstract":"<div><div>This study explores how tourists experience both eudaimonic and hedonic happiness in dark tourism context through mediation of emotions, integrating broaden-and-build theory and terror management theory. Two quantitative studies collected online and onsite data from Chinese dark tourists. Study 1 (403 online responses) identified five emotional dimensions experienced within dark tourism: positive emotions (elation, aspiration, transcendence) and negative emotions (discontent, dread). Study 2 (309 onsite responses at a concentration camp) found that dark tourism reflection enhances hedonic happiness indirectly through elation, a present-focus positive emotion. Mortality salience directly and indirectly enhances eudaimonic happiness via discontent and dread. Mortality salience also contributes to hedonic happiness through the mediation of eudaimonic happiness. These findings deepen the understanding of emotional dynamics in dark tourism, offering practical insights for destination management and marketing strategies to foster both hedonic and eudaimonic happiness among dark tourists.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"63 ","pages":"Pages 247-258"},"PeriodicalIF":7.6,"publicationDate":"2025-05-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144071753","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Rapport, satisfaction, and eWOM: Unpacking the impact of online tour guide influencers","authors":"Xi Wang ,&nbsp;Keyi Liu ,&nbsp;Yixin Song ,&nbsp;Jie Zheng","doi":"10.1016/j.jhtm.2025.05.002","DOIUrl":"10.1016/j.jhtm.2025.05.002","url":null,"abstract":"<div><div>Social media has fundamentally transformed the tourism industry, giving rise to online tour guide influencers (TGI) who combine traditional guiding with digital content creation. Despite their growing influence, research has not adequately addressed how their combined professional and social media roles affect tourist behavior. This study explores how the online tour guide influencers (TGI) leverage professional competencies and personal attributes to build rapport with tourists, fostering electronic word-of-mouth (eWOM) in the digital age. Grounded in rapport-building theory, the research employs structural equation modeling (SEM) to examine the mediating roles of rapport and satisfaction in the relationship between online TGI's internal factors including professional competencies and personal attributes and eWOM. The findings reveal that while both professional competencies and personal attributes significantly enhance rapport, personal attributes exert a stronger influence. Rapport, in turn, positively impacts satisfaction with online TGI as well as the tour experience. This study offers theoretical insights into the hybridized roles of TGI in combining professional expertise and digital influence and provides practical implications for enhancing service quality and promoting destinations through eWOM.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"63 ","pages":"Pages 236-246"},"PeriodicalIF":7.6,"publicationDate":"2025-05-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143943559","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}