Journal of Hospitality and Tourism Management最新文献

The many questions concerning technology: Implications for tourism, hospitality, events and leisure research

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2025-02-06 DOI: 10.1016/j.jhtm.2025.01.016

Ulrike Gretzel

引用次数: 0

Closing the Gap: Advancing service management in the hospitality and tourism industry amidst the AI revolution

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2025-02-04 DOI: 10.1016/j.jhtm.2025.01.017

Anna S. Mattila , Laurie Wu , Peihao Wang

引用次数: 0

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2025-02-03 DOI: 10.1016/j.jhtm.2025.01.015

Lenny Vance

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Sustainability information overload: Its effect on customers’ greenwashing perceptions, perceived value, and behavioral intentions

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2025-02-03 DOI: 10.1016/j.jhtm.2025.01.013

Xavier Font , Luisa Andreu , Anna S. Mattila , Joaquín Aldas-Manzano

{"title":"Sustainability information overload: Its effect on customers’ greenwashing perceptions, perceived value, and behavioral intentions","authors":"Xavier Font , Luisa Andreu , Anna S. Mattila , Joaquín Aldas-Manzano","doi":"10.1016/j.jhtm.2025.01.013","DOIUrl":"10.1016/j.jhtm.2025.01.013","url":null,"abstract":"<div><div>Little is known about the effect of perceived sustainability information overload on customers' perceptions of greenwashing, perceived value, and behavioral intentions, nor how this effect is contingent on the customers' expectations of sustainability practices. To address the impact of information overload, we integrate the Stimuli-Organism-Response (S-O-R) model with the media richness theory, and the expectation-confirmation theory. An online survey measured 808 British and German travelers' expectations of hotels’ sustainability practices and exposed them to a sustainability scorecard. The results show that perceived information overload increases perceived greenwashing and has a negative impact (via greenwashing) on ethical-expressive and altruistic values. This is a challenge for hotel managers, as perceived value positively affects self-reported booking intentions and electronic Word of Mouth (eWOM) recommendations. Furthermore, customer expectations of sustainability practices moderate i) the positive relationship between information overload and greenwashing, and ii) the relationship between greenwashing and perceived value. Higher customer expectations of sustainability practices strengthen the effect of perceived information overload on perceived greenwashing. However, unexpectedly, the higher expectations of sustainability practices weaken the impact of perceived greenwashing on ethical-expressive and altruistic values, suggesting that customers with high sustainability expectations may be more forgiving of a certain amount of greenwashing than others.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"62 ","pages":"Pages 196-204"},"PeriodicalIF":7.6,"publicationDate":"2025-02-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143077776","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Impact of perceived rural destinations restorativeness on revisit intentions: The neglected post-travel negative emotions

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2025-02-03 DOI: 10.1016/j.jhtm.2025.01.014

Yaobin Wang , Meiling Xiong , Haoyang Miao , Yuxiao Wang , Xiaofeng Yang , Jing Zhou

{"title":"Impact of perceived rural destinations restorativeness on revisit intentions: The neglected post-travel negative emotions","authors":"Yaobin Wang , Meiling Xiong , Haoyang Miao , Yuxiao Wang , Xiaofeng Yang , Jing Zhou","doi":"10.1016/j.jhtm.2025.01.014","DOIUrl":"10.1016/j.jhtm.2025.01.014","url":null,"abstract":"<div><div>Rural tourism destinations have their own distinct characteristics. This research, under the guidance of Attention Restoration Theory and place attachment, constructs an integrated model to explore the structural relationships between perceived rural destination restoration, positive emotions, place attachment, post-travel negative emotions, and revisit intentions. The research targets 452 Chinese tourists who have participated in rural tourism in Hongcun during the previous month. The results of the PLS-SEM analysis indicate that the living atmosphere plays a pivotal role in fostering tourists' positive emotions (β = 0.175) and place attachment (β = 0.223) during their visit. Place attachment has a dual impact, as it both promotes tourists' revisit intention (β = 0.173) and induces post-travel negative emotions (β = 0.449). Although place attachment (β = 0.173) and post-travel negative emotions (β = 0.162) contribute to tourists' revisit intention, positive emotions (β = 0.334) play a crucial role. This research highlights the need to focus on the life atmosphere of rural tourism destinations and post-travel negative emotions, offering guidance for a more comprehensive approach to tourists’ mental health in destination management.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"62 ","pages":"Pages 219-231"},"PeriodicalIF":7.6,"publicationDate":"2025-02-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143143584","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Why and when customers participate in service recovery: From the perspective of perceived group emotional intelligence

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2025-02-03 DOI: 10.1016/j.jhtm.2025.01.009

Xing'an Xu , Guangxiu Jiang , Li Pan

引用次数: 0

Do virtual tours really enhance customer satisfaction with physical experiences? A quasi-experimental study on Airbnb

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2025-01-22 DOI: 10.1016/j.jhtm.2025.01.010

Huimin Liu , Wesley S. Roehl

{"title":"Do virtual tours really enhance customer satisfaction with physical experiences? A quasi-experimental study on Airbnb","authors":"Huimin Liu , Wesley S. Roehl","doi":"10.1016/j.jhtm.2025.01.010","DOIUrl":"10.1016/j.jhtm.2025.01.010","url":null,"abstract":"<div><div>With the digitalization of the tourism and hospitality sectors, more attractions are introducing their virtual tours to the market. However, the impact of virtual tours on traditional physical experiences has yet to be fully explored. With the case of Airbnb rentals, this research employs a quasi-experimental design, using a propensity score matching approach to investigate the impact of integrating online virtual tours with physical experiences on customer satisfaction of the physical experiences. The findings indicate that adding an online virtual tour to the physical experience significantly increases customer satisfaction of the physical experience regarding advertising accuracy. Beyond this, virtual tours do not have a significant impact on other aspects of customer satisfaction of physical experiences. This research is among the first to explore the impact of virtual tours on post-trip behavioral outcomes rather than pre-trip intentions. It provides real-world evidence of how virtual tours align guest expectations, enhance marketing accuracy, and improve the customer experience journey across online and offline channels.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"62 ","pages":"Pages 188-195"},"PeriodicalIF":7.6,"publicationDate":"2025-01-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143049695","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Beyond exchange: Decoding reciprocal hospitableness in luxury lodge experiences

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2025-01-22 DOI: 10.1016/j.jhtm.2025.01.011

Anita Manfreda , Tracy Harkison

{"title":"Beyond exchange: Decoding reciprocal hospitableness in luxury lodge experiences","authors":"Anita Manfreda , Tracy Harkison","doi":"10.1016/j.jhtm.2025.01.011","DOIUrl":"10.1016/j.jhtm.2025.01.011","url":null,"abstract":"<div><div>Hospitableness in luxury hospitality is key for guest experience differentiation. Despite increasing attention, limited research has investigated how hospitableness is reciprocated and how such reciprocation extends beyond the guest-host relationship. By employing a multiple-case study design, this study proposes a model of reciprocal hospitableness underpinning the luxury lodges experience from a multi-stakeholder perspective. The findings reveal how hospitableness, which includes aspects like altruism/generosity, sense of belonging/fictive kinship, meaningful connection, comfort/homely atmosphere, and inclusivity, is reciprocated among guests, hosts, and other stakeholders, uncovering the practices and behaviours that promote this mutual exchange. The model contributes to theory and practice on hospitableness, social exchange and reciprocity, transformative luxury research, and sustainable luxury. It emphasises hospitableness as essential for the luxury lodging industry's sustainability, impacting economic, environmental, and social aspects. It advocates for reciprocal hospitableness, involving guests, staff, local communities, and environments in reshaping luxury tourism's impact.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"62 ","pages":"Pages 173-187"},"PeriodicalIF":7.6,"publicationDate":"2025-01-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143049694","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Spark aspirations: The role of mental imagery and place memories in virtual communist heritage

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2025-01-20 DOI: 10.1016/j.jhtm.2024.12.011

Jia Zhang , Chunhui Zheng , Lili Qian

{"title":"Spark aspirations: The role of mental imagery and place memories in virtual communist heritage","authors":"Jia Zhang , Chunhui Zheng , Lili Qian","doi":"10.1016/j.jhtm.2024.12.011","DOIUrl":"10.1016/j.jhtm.2024.12.011","url":null,"abstract":"<div><div>The integration of digital technology into tourism has increased significantly, particularly in the context of communist heritage sites. Drawing on mental imagery theory, this study aims to demonstrate how destinations associated with communist heritage, often perceived as offering low expected enjoyment, can leverage digital technology to transmit place memory and spark pretrip awe, thus motivating tourists to visit. Taking the Jinggangshan Revolutionary Museum's online VR exhibition as an example, this study has three key objectives: (1) to analyse the mental imagery evoked by virtual tours of low-expectational enjoyment sites, such as 3D virtual tours of communist heritage sites; (2) to investigate the influence of virtual communist heritage tours on pretravel cognition and emotions, specifically reconstructing place memory and stimulating awe; and (3) to study causal recipes for stimulating high/low travel intention. Using symmetric (partial least squares structural equation modelling, PLS-SEM) and asymmetric methods (fuzzy set qualitative comparative analysis, fsQCA), this study seeks to understand the dynamics between virtual tours and the inclination to visit fewer enticing sites. These findings could provide insights into how virtual experiences can bridge the psychological gap and reshape tourists' cognition and emotions, ultimately enhancing the appeal of and visitor intentions towards communist heritage tourism.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"62 ","pages":"Pages 163-172"},"PeriodicalIF":7.6,"publicationDate":"2025-01-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143143582","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Identifying social value in tourism: The role of sociocultural indicators 识别旅游中的社会价值：社会文化指标的作用

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2025-01-16 DOI: 10.1016/j.jhtm.2025.01.006

Rui Augusto da Costa , Larissa F.L. Almeida , Adriana F. Chim-Miki , Filipa Brandão

{"title":"Identifying social value in tourism: The role of sociocultural indicators","authors":"Rui Augusto da Costa , Larissa F.L. Almeida , Adriana F. Chim-Miki , Filipa Brandão","doi":"10.1016/j.jhtm.2025.01.006","DOIUrl":"10.1016/j.jhtm.2025.01.006","url":null,"abstract":"<div><div>This research provides a comprehensive theoretical framework for indicators of tourism's sociocultural impacts. It's a Systematic Integrative Literature Review to identify the indicators of tourism's sociocultural impacts and its evolutionary trajectory toward social value creation and propose an integrative view to monitor these effects in the host society. We performed a co-word analysis to group 1339 indicators. Results shaped three blocks encompassing 36 subdimensions and seven dimensions. Block 1 groups sociocultural intangible elements, foundations for the local distinctiveness: sociocultural atmosphere and community identity; Block 2 gathers the tangible elements that support the sociocultural offer: Cultural heritage, and Community facilities; Block 3 groups the implications of tourism and community interactions: Community life, Empowerment, and Equity and inclusion. Findings indicated that indicators of tourism's social effects go beyond just benefits to the host society and carrying capacity. Tourism literature pushes a look at social sustainability, including Empowerment, equity, social and regeneration.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"62 ","pages":"Pages 148-162"},"PeriodicalIF":7.6,"publicationDate":"2025-01-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142990160","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0