Journal of Hospitality and Tourism Management最新文献

Professionalization of resort hotel managers: a realistic prospect? 度假酒店管理者职业化：一个现实的前景？

IF 8.3 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2025-07-18 DOI: 10.1016/j.jhtm.2025.101312

Zeynep Karsavuran, Bahattin Özdemir

{"title":"Professionalization of resort hotel managers: a realistic prospect?","authors":"Zeynep Karsavuran, Bahattin Özdemir","doi":"10.1016/j.jhtm.2025.101312","DOIUrl":"https://doi.org/10.1016/j.jhtm.2025.101312","url":null,"abstract":"This study investigates the nature of professionalization of hotel management and focuses on top-level hotel managers in one of the leading tourism destinations, Antalya, Türkiye. Through thematic analysis of industrial documents, focus groups, and in-depth interviews, insights into contextual factors and professionalization indicators were obtained. Historical developments that have led to significant transformations in hotel management (<ce:italic>historicity</ce:italic>), the region-specific structure of the industry and hotel businesses (<ce:italic>structure</ce:italic>), and the characteristics of hotel managers (<ce:italic>manager profile</ce:italic>) explained the context. Additionally, the <ce:italic>professionalization</ce:italic> process is examined through six themes: body of knowledge and specialized skills, job autonomy, ethical principles, occupational associations, occupational closure, and sense of calling. The findings reflect managers' aspirations for professionalization amid field-level challenges, highlighting the potential for individual efforts to catalyse broader change. Professionalization has been an important claim in the hospitality practice and there is a growing debate about corporate professionalism and the professionalization of management in the sociology of professions literature. Thus, this study contributes to hospitality, management, and sociology of professions fields.","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"84 1","pages":""},"PeriodicalIF":8.3,"publicationDate":"2025-07-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144669835","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Sustainable tourism awareness in Thai Gen Z tourists: Roles and themes associated with scientific literacy and sociological and critical thinking skills 泰国Z世代游客的可持续旅游意识：与科学素养、社会学和批判性思维技能相关的角色和主题

IF 8.3 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2025-07-17 DOI: 10.1016/j.jhtm.2025.101316

Bussalin Khuadthong, Thitima Rattanapong, Narinthon Imjai, Somnuk Aujirapongpan

{"title":"Sustainable tourism awareness in Thai Gen Z tourists: Roles and themes associated with scientific literacy and sociological and critical thinking skills","authors":"Bussalin Khuadthong, Thitima Rattanapong, Narinthon Imjai, Somnuk Aujirapongpan","doi":"10.1016/j.jhtm.2025.101316","DOIUrl":"https://doi.org/10.1016/j.jhtm.2025.101316","url":null,"abstract":"This study investigated how scientific literacy functions to foster sociological and critical thinking skills and inculcates awareness about sustainable tourism in Generation Z tourists in Thailand. Data were collected via a questionnaire survey administered to 945 participants. Data analysis was performed using prescriptive statistics and Partial Least Squares Structural Equation Modeling. The study found that scientific literacy wields a strong positive direct influence on both sociological and critical thinking skills, and exerts a modest but significant direct effect on sustainable tourism awareness. Moreover, both sociological and critical thinking skills serve as mediators and substantially amplify the indirect impact of scientific literacy on sustainable tourism awareness. In summary, integrating scientific literacy with sociological and critical thinking skills can substantially enhance awareness about sustainable tourism among younger tourists. The study results could be applied to develop public policies, design educational curricula, formulate business strategies, and strengthen community initiatives. Such efforts would facilitate the sustainable development of Thailand's tourism sector and ensure long-term social and environmental responsibility.","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"12 1","pages":""},"PeriodicalIF":8.3,"publicationDate":"2025-07-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144669836","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Enhancing pro-environmental behaviors in tourism: Communication strategies rooted in elaboration factors 加强旅游中的亲环境行为：基于细化因素的传播策略

IF 8.3 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2025-07-16 DOI: 10.1016/j.jhtm.2025.101317

Mina Kim, Lori Pennington-Gray

引用次数: 0

Challenging or relaxing? the effect of temporal landmark on advertising preferences in tourist destinations 挑战还是放松？时间地标对旅游目的地广告偏好的影响

IF 8.3 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2025-07-10 DOI: 10.1016/j.jhtm.2025.101311

Chengwen Sun, Biao Luo

{"title":"Challenging or relaxing? the effect of temporal landmark on advertising preferences in tourist destinations","authors":"Chengwen Sun, Biao Luo","doi":"10.1016/j.jhtm.2025.101311","DOIUrl":"https://doi.org/10.1016/j.jhtm.2025.101311","url":null,"abstract":"Destination advertising as an important way to attract tourists' attention has attracted a lot of attention from both academia and industry. This research explores the effect of temporal landmark on tourism advertising preferences uses the start and end time nodes as a breakthrough. Based on Self-efficacy theory and Self-control theory, this research conducts four scenario experiments to explores the internal mechanism and boundary condition of temporal landmark influence tourists' destination advertising choice preferences. The results indicate that there is a matching effect between temporal landmark and tourism advertising, in which tourists are more willing to choose challenging tourism activities under the start temporal landmark, and tourists are better at choosing relaxing tourism activities under the end temporal landmark, with self-efficacy perception and self-control failures playing parallel mediating roles in this matching effect. Furthermore, the matching effect of temporal landmark and tourism advertising is moderated by the perceived busyness. The research conclusions provide a theoretical basis for destination advertisement promotion on the one hand, and targeted marketing strategies for destination event promotion on the other.","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"23 1","pages":""},"PeriodicalIF":8.3,"publicationDate":"2025-07-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144622392","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Conversational AI in Tourism: A systematic literature review using TCM and ADO framework 旅游中的会话人工智能：基于中医和ADO框架的系统文献综述

IF 8.3 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2025-07-09 DOI: 10.1016/j.jhtm.2025.101310

Akshara Prasanna, P. Pushparaj, Bijay Prasad Kushwaha

{"title":"Conversational AI in Tourism: A systematic literature review using TCM and ADO framework","authors":"Akshara Prasanna, P. Pushparaj, Bijay Prasad Kushwaha","doi":"10.1016/j.jhtm.2025.101310","DOIUrl":"https://doi.org/10.1016/j.jhtm.2025.101310","url":null,"abstract":"This systematic literature review explores how conversational AI chatbots revolutionise tourism by altering how travellers gather information, make decisions, and interact with services. Using the theory, context, and method (TCM) and antecedents, decisions, and outcomes (ADO) frameworks, this review analyses 77 articles from EBSCOhost, ProQuest, Scopus and Web of Science. The study complies with primary bibliometric data, categorises 49 commonly employed theories and maps their relevance to chatbot adoption and user engagement. It organises these theories, examines ADO framework relationships, and identifies key antecedents influencing user trust, emotional engagement, and satisfaction, such as user characteristics, technological attributes, and service quality. Further, this study applied the Mixed Methods Appraisal Tool (MMAT) to systematically evaluate the risk of bias among the included articles. The analysis highlighted the significant role of cultural contexts and emotional factors, such as trustworthiness and chatbot intelligence, in shaping user perceptions. The review addresses research gaps regarding cross-cultural nuances, ethical issues, and the need for personalisation by contributing a relationship map within the ADO framework and suggesting future research directions based on TCM and ADO. These insights offer valuable guidance for researchers and practitioners aiming to leverage chatbots to improve customer experience and operational benefits in tourism.","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"14 1","pages":""},"PeriodicalIF":8.3,"publicationDate":"2025-07-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144622393","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Escapism as a driver of workcation: The roles of psychological ownership and motivation 逃避主义作为工作假期的驱动力：心理所有权和动机的作用

IF 8.3 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2025-07-09 DOI: 10.1016/j.jhtm.2025.101309

Yanping Gong, Rong Huang, Yongdan Liu, Zhuo Chen

{"title":"Escapism as a driver of workcation: The roles of psychological ownership and motivation","authors":"Yanping Gong, Rong Huang, Yongdan Liu, Zhuo Chen","doi":"10.1016/j.jhtm.2025.101309","DOIUrl":"https://doi.org/10.1016/j.jhtm.2025.101309","url":null,"abstract":"As digital technology advances and workplace flexibility expands, workcations have gained significant attention as a means to conserve occupational resources while enabling access to new psychological resources. Drawing on Conservation of Resources (COR) theory and psychological ownership theory, this study examines the role of escapism in motivating workcation intentions. Escapism, as a defensive evolutionary strategy, facilitates workcation by helping individuals avoid resource depletion and pursue psychological enrichment. The study further examines how utilitarian and hedonic motivations moderate this relationship. Through two online scenario-based surveys involving 300 and 120 participants, the findings show that escapism enhances workcation intentions by fostering psychological ownership, which is sequentially mediated by perceived control and self-expression. Additionally, utilitarian motivation strengthens the effect of escapism on psychological ownership. These findings contribute to theoretical advancements in hybrid travel behavior and offer practical insights for tourism and hospitality managers aiming to design workcation experiences that balance productivity, relaxation, and personal engagement.","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"19 1","pages":""},"PeriodicalIF":8.3,"publicationDate":"2025-07-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144622395","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The role of internet of things in shaping hotel booking intentions: A mixed-method investigation of customer perceptions and preferences 物联网在塑造酒店预订意向中的作用：一项针对客户感知和偏好的混合方法调查

IF 8.3 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2025-07-05 DOI: 10.1016/j.jhtm.2025.101307

Guojie Zhang, Fangxuan Sam Li, Jiantao Guan

{"title":"The role of internet of things in shaping hotel booking intentions: A mixed-method investigation of customer perceptions and preferences","authors":"Guojie Zhang, Fangxuan Sam Li, Jiantao Guan","doi":"10.1016/j.jhtm.2025.101307","DOIUrl":"https://doi.org/10.1016/j.jhtm.2025.101307","url":null,"abstract":"Although the Internet of Things (IoT) has gained increasing attention in tourism and hospitality, research on customer preferences and behaviors on IoT's categorization is limited. To address this gap, this study examines hotel customers' perceptions and booking intentions regarding distinct types of IoT applications. It integrates intimacy theory and the technology acceptance model (TAM) to achieve an in-depth investigation, while also considering the important moderating effects of social phobia. Based on a sequential design, this study used a customized mixed-method approach involving video-elicitation focus group interviews with 28 interviewees and two scenario-based experiments with 920 participants. The analysis of interviews highlighted two nuanced forms of IoT-driven service encounters among various IoT applications, such as self-service and employee assistance. Accordingly, experimental studies were designed and further verified that employee assistance positively impacted customers' booking intentions. Moreover, psychological intimacy and perceived usefulness were identified as parallel mediators explaining the mechanism behind the main effect. The positive influence of employee assistance on booking intentions was negligible for customers with high social phobia. This research demonstrates an early attempt to explore how customers' classifications and preferences for various IoT application types influence their subsequent hotel booking intentions. The findings offer practical guidance for tourism and hospitality practitioners by underscoring the need for tailor-made operational strategies and marketing campaigns aimed at diverse IoT promotions.","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"7 1","pages":""},"PeriodicalIF":8.3,"publicationDate":"2025-07-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144622396","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Self-enhancing or self-deprecating: How humor rescues imperfect service robots 自我提升或自我贬低：幽默如何拯救不完美的服务机器人

IF 8.3 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2025-07-04 DOI: 10.1016/j.jhtm.2025.101308

Dr. Mengying Zhang, Dr. Hongbo Liu, Dr. Hengyun Li

引用次数: 0

Stakeholders’ perspectives of intangible cultural heritage tourism: A systematic review 非物质文化遗产旅游的利益相关者视角：系统回顾

IF 8.3 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2025-07-01 DOI: 10.1016/j.jhtm.2025.101303

Peiyu Wu, Hong Ching Goh, Hanafi Hussin

{"title":"Stakeholders’ perspectives of intangible cultural heritage tourism: A systematic review","authors":"Peiyu Wu, Hong Ching Goh, Hanafi Hussin","doi":"10.1016/j.jhtm.2025.101303","DOIUrl":"https://doi.org/10.1016/j.jhtm.2025.101303","url":null,"abstract":"Intangible cultural heritage (ICH) includes traditions or living expressions inherited from our ancestors and passed on to our descendants. ICH tourism is a process of social construction by stakeholders through transaction, coordination, interest alienation, responsibility sharing, and other ways. Research on ICH tourism from the stakeholders' perspectives is significant in promoting the living inheritance of ICH and the sustainable development of ICH tourism. Based on stakeholder theory, this study follows the PRISMA procedure and conducts a descriptive and thematic analysis to explore research themes, stakeholders' roles and conflicts, management recommendations, and research gaps in ICH tourism. As of April 2024, searches were conducted in two databases, Web of Science (WoS) and Elsevier's Scopus, and Ninety-six articles were systematically selected. This study also constructs a comprehensive and in-depth framework of the roles and conflicts of stakeholders in different stages of ICH tourism. This study enriched the theoretical research on ICH tourism and provided a reference for formulating more effective management strategies and guiding the sustainable development of ICH tourism and the practice of ICH protection.","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"27 1","pages":""},"PeriodicalIF":8.3,"publicationDate":"2025-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144578323","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

From holocene to anthropocene: A spacetime perspective on the ontology, epistemology, and methodology of space tourism 从全新世到人类世：空间旅游本体论、认识论与方法论的时空视角

IF 8.3 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2025-06-25 DOI: 10.1016/j.jhtm.2025.101304

Kang-Lin Peng, Myung Ja Kim, Zhilun Huang, Ivan K.W. Lai, Xi Ji

{"title":"From holocene to anthropocene: A spacetime perspective on the ontology, epistemology, and methodology of space tourism","authors":"Kang-Lin Peng, Myung Ja Kim, Zhilun Huang, Ivan K.W. Lai, Xi Ji","doi":"10.1016/j.jhtm.2025.101304","DOIUrl":"https://doi.org/10.1016/j.jhtm.2025.101304","url":null,"abstract":"The rise and progression of space tourism has transformed the tourism paradigm. This study aims to systematically compare the fundamental differences between space tourism and terrestrial tourism in terms of ontology, epistemology, and methodology, to clarify the theoretical boundaries of space tourism and identify future research directions. A mixed-method approach was employed, integrating the systematic review technique with the focus group and the Delphi method to develop a cohesive conceptual framework. Two systematic reviews synthesized evidence from the literature on space tourism compared to terrestrial tourism, utilizing the Web of Science and Scopus databases. The Focus group and Delphi method were used to iteratively consult interdisciplinary experts to reach a consensus on the ontological, epistemological, and methodological distinctions between space and terrestrial tourism. Ultimately, this study developed a nine-dimensional integrated conceptual typology for space and terrestrial tourism studies. The typology framework combines essential philosophical elements, including ontology, epistemology, and methodology, with theoretical dimensions encompassing the current, incremental, and innovative components of the two types of tourism, into a unified analytical matrix. This study addresses the philosophical comparative research gap between space and terrestrial tourism through theoretical deconstruction, multiple methods, and proposition construction. It advances the evolution of the spacetime paradigm of tourism science, providing theoretical foundations and practical guidance for academia to navigate tourism reform in the new space era.","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"91 1","pages":""},"PeriodicalIF":8.3,"publicationDate":"2025-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144515328","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0