{"title":"The influencing mechanism of moral gaze in rural tourism on pro-environmental behavior","authors":"Hui Zhang, Yueyue Tan, Shujing Long, Qiao Zhou","doi":"10.1016/j.jhtm.2025.03.004","DOIUrl":"10.1016/j.jhtm.2025.03.004","url":null,"abstract":"<div><div>The ecological environment of a destination forms the foundation for the survival of rural tourism. Promoting spontaneous pro-environmental behavior among both tourism stakeholders and visitors is critical for the sustainable development of rural tourism. This study designed three experiments based on the emotional evaluation theory to explore the impact of tourists' and residents' moral gazes toward behavior causing environmental damage on the gazers’ pro-environmental behavior and the underlying mechanisms involved. The results demonstrate that residents had higher moral outrage and disappointment than tourists, and moral outrage and disappointment mediate the relationship between moral gaze and pro-environmental behavior. Furthermore, both social norm intensity and emotional contagion susceptibility moderate the relationships of moral gaze with moral outrage, disappointment, and pro-environmental behavior. These findings expand the theoretical literature and research perspectives of tourism gaze theory and provide practical insights for regulating and managing the behavior of tourism stakeholders and visitors.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"63 ","pages":"Pages 30-42"},"PeriodicalIF":7.6,"publicationDate":"2025-03-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143621262","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Cultivating adaptability and competency through enhancing hotel employability skills and language communication abilities","authors":"Yen-Ling Ng , Chih-Hsing Liu","doi":"10.1016/j.jhtm.2025.02.008","DOIUrl":"10.1016/j.jhtm.2025.02.008","url":null,"abstract":"<div><div>As internationalization and competition intensify, the hotel industry is being confronted with changing customer demands and dynamics. This study, which involved 566 hotel employees, explored the process of developing career adaptability. The findings indicate that employability skills may indirectly influence career adaptability through career competency, while language communication abilities can enhance this development process. Additionally, the study demonstrates the interrelationship among the critical attributes of employability skills, revealing that work attitude can impact career planning through both general and professional competencies. The first and second factors of alternative models were employed to validate the proposed research model.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"63 ","pages":"Pages 15-29"},"PeriodicalIF":7.6,"publicationDate":"2025-03-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143601044","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Set rainy days aside: How pension insurance affects household tourism consumption","authors":"Qiaoning Yang , Yixin Cai , Peili Zhang , Rui Li","doi":"10.1016/j.jhtm.2025.03.001","DOIUrl":"10.1016/j.jhtm.2025.03.001","url":null,"abstract":"<div><div>This paper integrates precautionary savings theory with hierarchical leisure constraints theory to develop a new theoretical framework for investigating the effect of pension insurance on household tourism consumption. Drawing on large-scale survey data from the 2016–2020 China Family Panel Studies, this study provides an empirical analysis of this effect. The findings indicate that participation in pension insurance significantly promotes household tourism consumption. Specifically, pension insurance reduces residents' uncertainty about future income through structural factors (i.e., household income inequality) and nonstructural factors (i.e., savings intentions), thereby enhancing household tourism consumption. Moreover, the heterogeneity analysis reveals that this promotional effect is more pronounced among urban households, those with higher self-assessed health, and childless families. Additionally, the combination of social pension insurance and family eldercare can generate a synergistic effect that more effectively boosts household tourism consumption. This paper provides theoretical and empirical support for improving China's pension system and stimulating tourism consumption.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"63 ","pages":"Pages 3-14"},"PeriodicalIF":7.6,"publicationDate":"2025-03-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143563041","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Think leader, think man? The role of implicit bias, status-legitimizing beliefs, and gender in hospitality leadership discrimination","authors":"Michelle Russen , Mary Dawson , Juan M. Madera","doi":"10.1016/j.jhtm.2025.02.002","DOIUrl":"10.1016/j.jhtm.2025.02.002","url":null,"abstract":"<div><div>System justification and cognitive dissonance theories were integrated to investigate how social norms influence perceptions of women in leadership by examining perceptions of reverse discrimination and gender hierarchies. To continue the progress of gender equity in hospitality leadership, it is crucial to understand the underlying conditions under which high-status groups may perceive reverse discrimination, leading to animosity in the hiring and promotion processes. Hospitality managers (n = 203) were surveyed to test a double moderator interaction between hotel managers' gender, implicit bias, and status-legitimizing beliefs. Results indicated implicit bias increased perceptions of reverse discrimination. Status-legitimizing beliefs strengthened the relationship between implicit bias and reverse discrimination. Women demonstrated a stronger relationship between implicit bias and reverse discrimination than men. Implications for research and recommendations for hospitality managers are proposed.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"62 ","pages":"Pages 321-328"},"PeriodicalIF":7.6,"publicationDate":"2025-02-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143438115","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Gendered robots and persuasion: The interplay of the robot's gender, the consumer's gender, and their power on menu recommendations","authors":"Zixi (Lavi) Peng , Anna S. Mattila , Amit Sharma","doi":"10.1016/j.jhtm.2025.01.019","DOIUrl":"10.1016/j.jhtm.2025.01.019","url":null,"abstract":"<div><div>Despite substantial research on robot anthropomorphism, few studies have investigated the role of the robot's gender in influencing persuasive tasks like providing recommendations. This research investigates the joint impact of the robot's gender, the consumer's gender, and their sense of power on menu recommendation acceptance. Study 1 reveals that powerless female consumers view male-like (vs. female-like) robots as more persuasive, exhibiting greater acceptance. This gender difference disappears among powerless males and powerful consumers of either gender. Study 2 examines cuteness as a boundary condition of the robot's gender effect, showing that both male and female consumers have similar acceptance of the recommendation with cute male-like and female-like robots. Theoretically, this research advances the understanding of gender dynamics in human-robot interactions in persuasive service contexts. Practically, it provides insights into strategic robot design tailored to consumer profiles and highlights how cuteness can reduce gender bias.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"62 ","pages":"Pages 294-303"},"PeriodicalIF":7.6,"publicationDate":"2025-02-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143438113","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The influence of host-tourist interaction on visitor perception of long-term ethnic tourism outcomes: Considering a complexity of physical settings","authors":"Kieu T.T. Nguyen , Laurie Murphy , Tingzhen Chen","doi":"10.1016/j.jhtm.2025.02.004","DOIUrl":"10.1016/j.jhtm.2025.02.004","url":null,"abstract":"<div><div>Despite extensive research into the influences of host-tourist interaction on tourist experiences, limited research investigates the interaction between ethnic hosts and domestic tourists. Cultural distance exists between two parties in the ethnic tourism context, which is characterized by “exotic” culture, leading to interaction difficulties. This study examines the relationship between physical settings, content, and difficulties based on the Coordinated Management of Meaning theory, and interaction quality. Subsequently, the host-tourist interaction influences tourist perceptions of ethnic tourism outcomes. A survey was conducted among domestic tourists visiting Vietnam's Central Highlands (N = 438). Using both formative and reflective constructs, the results highlight the complexity of how four physical settings (private houses, tours, tourist attraction facilities, and public spaces) influence the content of interaction, difficulties, and interaction quality when considering the distinct nature of each setting. Further, interaction quality was found to positively influence tourists' attitudes, behaviours, and perceptions of long-term ethnic tourism outcomes.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"62 ","pages":"Pages 304-320"},"PeriodicalIF":7.6,"publicationDate":"2025-02-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143438114","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"I am the “owner” of the hotel: The impact of human-robot interactivity on guests' pro-environmental behavior in hotels","authors":"ZhaoPing Duan , ZhiHua Ding , YuPeng Mou , XueLing Deng","doi":"10.1016/j.jhtm.2025.02.003","DOIUrl":"10.1016/j.jhtm.2025.02.003","url":null,"abstract":"<div><div>As human-computer hybrid intelligence grows, hotels increasingly introduce service robots. However, the impact of new technology on hotel energy consumption remains debated. This research uses psychological ownership theory to explore how human-robot interactivity influences guests' pro-environmental behaviors in hotels and the mechanism behind this. Results show that increased human-robot interactivity boosts guests' psychological ownership, encouraging pro-environmental behavior. Additionally, relationship norms and technology readiness moderate this effect. Specifically, communal relationship and positive technology readiness positively moderate the impact of human-robot interactivity on psychological ownership. In contrast, exchange relationship and negative technology readiness play a negative moderating role. The study highlights key factors to enhance guests' pro-environmental behaviors and suggests which service robot hoteliers should introduce.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"62 ","pages":"Pages 284-293"},"PeriodicalIF":7.6,"publicationDate":"2025-02-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143421911","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Navigating the human-artificial intelligence collaboration landscape: Impact on quality of work life and work engagement","authors":"Tung-Ju Wu, Ruo-Xi Zhang, Ziqiong Zhang","doi":"10.1016/j.jhtm.2025.02.005","DOIUrl":"10.1016/j.jhtm.2025.02.005","url":null,"abstract":"<div><div>Artificial intelligence (AI) systems are progressively exerting an influence on hotel employees. Drawing on self-determination theory, we proposed a model to explore how human-AI collaboration affects hotel employees' quality of work life and work engagement. To investigate research hypotheses, we analyzed two-wave data from 475 hotel employees who regularly collaborate with AI in their daily tasks. Our findings indicate that human-AI collaboration positively affected work engagement by meeting employees’ basic needs of quality of work life and growth needs of quality of work life. Moreover, we discovered that person-job fit strengthened above relationship. Theoretical and practical implications are discussed to provide additional insights.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"62 ","pages":"Pages 276-283"},"PeriodicalIF":7.6,"publicationDate":"2025-02-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143402936","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Optimal order: The influence of tourist-generated content message-sidedness orders on tourist travel intentions","authors":"Wen-Qi Ruan , Wan-Ya Zhang , Shu-Ning Zhang , Yong-Quan Li","doi":"10.1016/j.jhtm.2025.01.012","DOIUrl":"10.1016/j.jhtm.2025.01.012","url":null,"abstract":"<div><div>The characteristics and order of tourist-generated content may lead to uncertain changes in tourists’ expectations and travel intentions. By referring to the order effect and regret theory, this study takes the message-sidedness of tourist-generated content as the message characteristic and analyses whether and how the order effect of tourist-generated content sidedness affects potential tourist travel intentions by conducting three experiments. The results indicate an order effect of tourist-generated content message-sidedness on travel intention and that expected pleasure and regret play different mediating roles. Furthermore, the order of two-sided messages followed by positive one-sided messages will most likely stimulate travel intention. Nevertheless, the change of travel intention between the initial and final stages in this order is not significant. This paper enriches the research and perspectives on tourist-generated content and provides sound advice for the scientific observation and use of tourist-generated content.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"62 ","pages":"Pages 266-275"},"PeriodicalIF":7.6,"publicationDate":"2025-02-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143388247","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}