Journal of Hospitality and Tourism Management最新文献_第3页

Fostering employee well-being and workplace recovery in the hospitality industry: The role of supportive break times at work 在酒店业促进员工身心健康和工作场所恢复：支持性工间休息时间的作用

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-09-26 DOI: 10.1016/j.jhtm.2024.09.006

Hiroaki Saito , Andy Lee , Huong T. Bui , Tom Baum

{"title":"Fostering employee well-being and workplace recovery in the hospitality industry: The role of supportive break times at work","authors":"Hiroaki Saito , Andy Lee , Huong T. Bui , Tom Baum","doi":"10.1016/j.jhtm.2024.09.006","DOIUrl":"10.1016/j.jhtm.2024.09.006","url":null,"abstract":"<div><div>The study investigates the mechanism of hospitality employees' recovery during break times at work. It adopted semi-structured in-depth interviews targeting twenty-nine hotel employees in Japan. The results provide nine recovery activities falling into four categories: cognitive, relaxation, nutrition intake, and social activities. Eight recovery experiences are also found, including two new types not identified in the previous studies: reconnection and refreshment. Built on the effort-recovery model and conservation of resource theory, it reveals a two-phase structure of recovery experiences, with three groups of primary experiences leading to specific secondary experiences, which suggests that employees undertake multiple recovery experiences until they reach a state of recovery. It also supports the significance of contextual constraints in employees’ recovery process at work. The study enhances our understanding of recovery theories within the context of work breaks in the hospitality industry. It assists managers in creating more effective organisational interventions to support employee recovery during breaks.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"61 ","pages":"Pages 91-100"},"PeriodicalIF":7.6,"publicationDate":"2024-09-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142322240","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Working with robots: A job design perspective of hospitality employees’ collaboration intentions with service robots 与机器人合作：从工作设计角度看酒店业员工与服务机器人的合作意向

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-09-25 DOI: 10.1016/j.jhtm.2024.09.012

Danni Wang , Emily Ma , Xi Y. Leung

{"title":"Working with robots: A job design perspective of hospitality employees’ collaboration intentions with service robots","authors":"Danni Wang , Emily Ma , Xi Y. Leung","doi":"10.1016/j.jhtm.2024.09.012","DOIUrl":"10.1016/j.jhtm.2024.09.012","url":null,"abstract":"<div><div>As teaming humans and robots becomes increasingly common in hospitality organizations, it is crucial to understand factors that facilitate and hinder human-robot collaborations. Building upon the Job demands-resources (JD-R) theory, this research examines how service robots' human likeness and job design factors affect hospitality employees’ perceptions and collaboration intentions. Data was collected from 488 hospitality employees through three experiment studies. The results show that employees feel more enjoyment and less stress when working with non-humanoid (vs. humanoid) robots, leading to higher collaboration intentions. Specifically, the adverse impact of robot-human likeness on employees' intention to collaborate is mitigated where task interdependence is high, and role clarification is better. The research findings offer hospitality organizations valuable insights into the types of robots that service employees are more likely to accept in collaborative work conditions. Furthermore, it suggests two job interventions to enhance collaborations between humans and robots.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"61 ","pages":"Pages 66-77"},"PeriodicalIF":7.6,"publicationDate":"2024-09-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142319964","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Personal development of marathon tourists: Scale development and validation 马拉松游客的个人发展：量表开发与验证

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-09-25 DOI: 10.1016/j.jhtm.2024.09.013

Bin Zhou , Luting Wang , Songshan (Sam) Huang , Minghui Huang

引用次数: 0

Generative-based community sustainable tourism development: From conceptualization to practical framework 基于生成的社区可持续旅游业发展：从概念到实践框架

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-09-24 DOI: 10.1016/j.jhtm.2024.09.009

Seokho Han , Hossein Olya , Myung Ja Kim , Taelyn Kim

{"title":"Generative-based community sustainable tourism development: From conceptualization to practical framework","authors":"Seokho Han , Hossein Olya , Myung Ja Kim , Taelyn Kim","doi":"10.1016/j.jhtm.2024.09.009","DOIUrl":"10.1016/j.jhtm.2024.09.009","url":null,"abstract":"<div><div>This study explores the impact of generativity on supporting sustainable tourism development (SSTD) in Jecheon City, South Korea, a destination renowned for its captivating natural landscapes, including a national park and a lake. Faced with the environmental challenges posed by increasing tourist numbers, this research employs a mixed-method approach to investigate the causal relationships between place attachment and SSTD, informed by generativity concepts. It develops a comprehensive framework for generative community-based management. Survey data from local residents, coupled with insights from national experts, confirm a significant correlation between residents' place-based identity and their generativity. Based on these findings, the study proposes a novel six-step plan aimed at enhancing SSTD through strategic community management practices. Although the study focuses on a specific region, its findings have broader implications, suggesting the need for further research across diverse cultural and geographic contexts to validate and refine the proposed model.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"61 ","pages":"Pages 34-44"},"PeriodicalIF":7.6,"publicationDate":"2024-09-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142314982","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Digital-induced nostalgia: Homeland tourists’ nostalgic experiences in traditional-village digital museums 数字引发的乡愁：故乡游客在传统村落数字博物馆中的乡愁体验

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-09-24 DOI: 10.1016/j.jhtm.2024.09.011

Senyao Sang

引用次数: 0

The impact of corporate social responsibility on employee outcomes in the hospitality industry: A multi-motive and cross-cultural meta-analysis 企业社会责任对酒店业员工成果的影响：多动机和跨文化荟萃分析

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-09-24 DOI: 10.1016/j.jhtm.2024.09.010

Dustin Maneethai , Alberto Beiza , Frankie J. Torres , Juan M. Madera

{"title":"The impact of corporate social responsibility on employee outcomes in the hospitality industry: A multi-motive and cross-cultural meta-analysis","authors":"Dustin Maneethai , Alberto Beiza , Frankie J. Torres , Juan M. Madera","doi":"10.1016/j.jhtm.2024.09.010","DOIUrl":"10.1016/j.jhtm.2024.09.010","url":null,"abstract":"<div><div>Corporate social responsibility (CSR) in the hospitality industry has received increased attention from both practitioners and researchers in the past two decades, due in part to growing concerns regarding hospitality operations' impact on the environmental, social, and economic well-being of their communities. While research has enhanced our understanding of CSR's influence on hospitality employees, an integrated literature synthesis is still needed. Leveraging the multi-motive CSR framework, we aim to (1) synthesize CSR's impact on hospitality employee outcomes (i.e., performance, job satisfaction, and organizational identification); (2) investigate how the instrumental, relational, and moral motives of employees mediate the CSR–employee performance relationship; and (3) test how country-level factors moderate the relationship between CSR employee outcomes. Meta-analytic results using 87 studies, 33,567 individuals, and 160 effect sizes show a positive relationship between CSR and employee outcomes. Further exploring the multi-motive framework, meta-analytic structural equation modeling (MASEM) results show that instrumental, relational, and moral motives fully mediated the CSR–employee performance relationship. Additionally, results of subgroup tests indicate that the CSR–employee outcome relationship was stronger for employees working in highly developed countries and horizontal-individualistic cultures. Our findings highlight how CSR enhances employee performance through underlying psychological mechanisms, with implications for theory and practice.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"61 ","pages":"Pages 45-56"},"PeriodicalIF":7.6,"publicationDate":"2024-09-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142314983","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Journeys of transition: The impact of life-role transitions on tourist preferences for paradox destinations 过渡之旅：生活角色转变对游客悖论目的地偏好的影响

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-09-23 DOI: 10.1016/j.jhtm.2024.09.007

Xiaoqin Wang , Yingzhu Yao , Lu (Monroe) Meng , Mengya Yang

引用次数: 0

Why do start-up tourism small and medium-sized enterprises imitate? A mixed-methods research design 初创旅游中小型企业为何模仿？混合方法研究设计

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-09-18 DOI: 10.1016/j.jhtm.2024.08.012

Xinrui Wang , Yanfang Zeng , Qingqing Lai , Michael S. Lin

{"title":"Why do start-up tourism small and medium-sized enterprises imitate? A mixed-methods research design","authors":"Xinrui Wang , Yanfang Zeng , Qingqing Lai , Michael S. Lin","doi":"10.1016/j.jhtm.2024.08.012","DOIUrl":"10.1016/j.jhtm.2024.08.012","url":null,"abstract":"<div><p>Entrepreneurial tourism activities are strongly embedded in their regional context. The causes behind the imitative behaviors of start-up tourism small and medium–sized enterprises (SMEs) are complicated and need further exploration. This study aims to identify causal configurations of tourism SMEs’ imitative entrepreneurship to address the core question: \"Why do start-up tourism SMEs imitate?\" by employing a mixed-methods approach. Qualitative data were gathered via in-depth interviews of 25 tourism entrepreneurs. The findings suggest that the imitative entrepreneurship of start-up tourism SMEs can be influenced by individual, organizational, and environmental factors, including entrepreneurial motivation, entrepreneurial learning, entrepreneurial strategy, environmental competitiveness, environmental dynamics, and industrial development. We obtained quantitative data through a questionnaire survey (n = 77) targeting tourism SMEs for configuration analysis. The results of the fuzzy-set qualitative comparative analysis (fsQCA) reveal that the configuration paths of imitative entrepreneurship in tourism SMEs can be classified as market-driven, cost-driven, or inertia-driven. Our findings have theoretical and practical implications for the development of tourism start-up SMEs.</p></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"61 ","pages":"Pages 11-22"},"PeriodicalIF":7.6,"publicationDate":"2024-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142238502","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Impact of sincere social interaction on tourist citizenship behavior——Perspective from “self” and “relationships 真诚的社会互动对游客公民行为的影响--从 "自我 "和 "关系 "的视角

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-09-14 DOI: 10.1016/j.jhtm.2024.09.005

Gefen Zhou , Jiajing Hu , Qiang Du , Min Xiang

{"title":"Impact of sincere social interaction on tourist citizenship behavior——Perspective from “self” and “relationships","authors":"Gefen Zhou , Jiajing Hu , Qiang Du , Min Xiang","doi":"10.1016/j.jhtm.2024.09.005","DOIUrl":"10.1016/j.jhtm.2024.09.005","url":null,"abstract":"<div><p>Research on tourist citizenship behavior (TCB) has gained increasing attention. However, the influence of host-tourist interaction on TCB is yet to be thoroughly explored. Utilizing the social information processing theory, this study develops a dual-mediation model to examine the influence of sincere social interaction on TCB, considering the perspectives of “self” and “relationship”, and examining the moderating effect of self-construal. The study empirically tests the moderated dual-mediation model. The results indicate that sincere social interaction directly impacts on TCB. Psychological comfort and emotional closeness mediate the relationship between sincere social interaction and TCB. Tourists' self-construal moderates the impact of sincere social interaction on emotional closeness, and sincere social interaction indirectly influences TCB through emotional closeness. The results underscore the substantial impact of sincere social interaction in fostering TCB, offering a comprehensive theoretical insight into the precise mechanisms by which sincere social interaction shapes TCB.</p></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"61 ","pages":"Pages 1-10"},"PeriodicalIF":7.6,"publicationDate":"2024-09-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142232075","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Destination avoidance and scale development: A mixed-methods approach 目的地回避与规模发展：混合方法

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-09-01 DOI: 10.1016/j.jhtm.2024.09.002

Yulan Fan , IpKin Anthony Wong , Aliana Man Wai Leong , Danni Sun

{"title":"Destination avoidance and scale development: A mixed-methods approach","authors":"Yulan Fan , IpKin Anthony Wong , Aliana Man Wai Leong , Danni Sun","doi":"10.1016/j.jhtm.2024.09.002","DOIUrl":"10.1016/j.jhtm.2024.09.002","url":null,"abstract":"<div><p>This research employs an exploratory sequential mixed-methods design in three successive studies to investigate why tourists avoid certain destinations. Initially, a qualitative approach (Study 1) using phenomenology was adopted through semistructured interviews. Preliminary results identify that the destination avoidance phenomenon is pertinent to seven themes: poor tourism product, poor image and safety, lack of authenticity and novelty, high cost, poor accessibility, poor host community, and adverse situations. Subsequently, a quantitative approach (Studies 2 and 3) using a survey method was employed to develop a destination avoidance scale, which quantifies findings from Study 1. After undergoing a rigorous scale development process, a 14-item multidimensional scale to measure destination avoidance is developed. The contribution of this research lies in clarifying rationales behind why tourists reject specific destinations, and in developing a multidimensional scale, thereby enriching the literature on destination avoidance. It also informs destination operators with potential strategies to effectively address issues of destination avoidance.</p></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"60 ","pages":"Pages 416-428"},"PeriodicalIF":7.6,"publicationDate":"2024-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142161599","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0