Journal of Hospitality and Tourism Management最新文献_第3页

The role of internet of things in shaping hotel booking intentions: A mixed-method investigation of customer perceptions and preferences 物联网在塑造酒店预订意向中的作用：一项针对客户感知和偏好的混合方法调查

IF 7.8 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2025-09-01 DOI: 10.1016/j.jhtm.2025.101307

Guojie Zhang , Fangxuan Sam Li , Jiantao Guan

{"title":"The role of internet of things in shaping hotel booking intentions: A mixed-method investigation of customer perceptions and preferences","authors":"Guojie Zhang , Fangxuan Sam Li , Jiantao Guan","doi":"10.1016/j.jhtm.2025.101307","DOIUrl":"10.1016/j.jhtm.2025.101307","url":null,"abstract":"<div><div><span>Although the Internet of Things (IoT) has gained increasing attention in tourism and hospitality, research on customer preferences and behaviors on IoT's categorization is limited. To address this gap, this study examines hotel customers' perceptions and booking intentions regarding distinct types of IoT applications. It integrates intimacy theory and the </span>technology acceptance model (TAM) to achieve an in-depth investigation, while also considering the important moderating effects of social phobia. Based on a sequential design, this study used a customized mixed-method approach involving video-elicitation focus group interviews with 28 interviewees and two scenario-based experiments with 920 participants. The analysis of interviews highlighted two nuanced forms of IoT-driven service encounters among various IoT applications, such as self-service and employee assistance. Accordingly, experimental studies were designed and further verified that employee assistance positively impacted customers' booking intentions. Moreover, psychological intimacy and perceived usefulness were identified as parallel mediators explaining the mechanism behind the main effect. The positive influence of employee assistance on booking intentions was negligible for customers with high social phobia. This research demonstrates an early attempt to explore how customers' classifications and preferences for various IoT application types influence their subsequent hotel booking intentions. The findings offer practical guidance for tourism and hospitality practitioners by underscoring the need for tailor-made operational strategies and marketing campaigns aimed at diverse IoT promotions.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"64 ","pages":"Article 101307"},"PeriodicalIF":7.8,"publicationDate":"2025-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144622396","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Sustainable tourism awareness in Thai Gen Z tourists: Roles and themes associated with scientific literacy and sociological and critical thinking skills 泰国Z世代游客的可持续旅游意识：与科学素养、社会学和批判性思维技能相关的角色和主题

IF 7.8 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2025-09-01 DOI: 10.1016/j.jhtm.2025.101316

Bussalin Khuadthong , Thitima Rattanapong , Narinthon Imjai , Somnuk Aujirapongpan

{"title":"Sustainable tourism awareness in Thai Gen Z tourists: Roles and themes associated with scientific literacy and sociological and critical thinking skills","authors":"Bussalin Khuadthong , Thitima Rattanapong , Narinthon Imjai , Somnuk Aujirapongpan","doi":"10.1016/j.jhtm.2025.101316","DOIUrl":"10.1016/j.jhtm.2025.101316","url":null,"abstract":"<div><div>This study investigated how scientific literacy functions to foster sociological and critical thinking skills and inculcates awareness about sustainable tourism in Generation Z tourists in Thailand. Data were collected via a questionnaire survey administered to 945 participants. Data analysis was performed using prescriptive statistics and Partial Least Squares Structural Equation Modeling. The study found that scientific literacy wields a strong positive direct influence on both sociological and critical thinking skills, and exerts a modest but significant direct effect on sustainable tourism awareness. Moreover, both sociological and critical thinking skills serve as mediators and substantially amplify the indirect impact of scientific literacy on sustainable tourism awareness. In summary, integrating scientific literacy with sociological and critical thinking skills can substantially enhance awareness about sustainable tourism among younger tourists. The study results could be applied to develop public policies, design educational curricula, formulate business strategies, and strengthen community initiatives. Such efforts would facilitate the sustainable development of Thailand's tourism sector and ensure long-term social and environmental responsibility.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"64 ","pages":"Article 101316"},"PeriodicalIF":7.8,"publicationDate":"2025-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144669836","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

《旅游、全球危机和正义：向更加公正和可持续的未来过渡的旅游》，由雷蒙德·拉斯特加博士、弗雷娅·希金斯-德比勒博士和丽莎·鲁哈南博士编辑，劳特利奇（英国），2025年

IF 7.8 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2025-09-01 DOI: 10.1016/j.jhtm.2025.101323

Stefan Lazic

引用次数: 0

Friend or Foe? An empirical study on the mechanisms triggering robot abuse 朋友还是敌人？机器人滥用触发机制的实证研究

IF 7.8 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2025-09-01 DOI: 10.1016/j.jhtm.2025.101318

Yuling Chen , Jiacheng Cao , Shuping Liu , Mei Huang , Fang Wan , Charles Weizheng Chen

引用次数: 0

Professionalization of resort hotel managers: a realistic prospect? 度假酒店管理者职业化：一个现实的前景？

IF 7.8 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2025-09-01 DOI: 10.1016/j.jhtm.2025.101312

Zeynep Karsavuran , Bahattin Özdemir

{"title":"Professionalization of resort hotel managers: a realistic prospect?","authors":"Zeynep Karsavuran , Bahattin Özdemir","doi":"10.1016/j.jhtm.2025.101312","DOIUrl":"10.1016/j.jhtm.2025.101312","url":null,"abstract":"<div><div>This study investigates the nature of professionalization of hotel management and focuses on top-level hotel managers in one of the leading tourism destinations, Antalya, Türkiye. Through thematic analysis of industrial documents, focus groups, and in-depth interviews, insights into contextual factors and professionalization indicators were obtained. Historical developments that have led to significant transformations in hotel management (<em>historicity</em>), the region-specific structure of the industry and hotel businesses (<em>structure</em>), and the characteristics of hotel managers (<em>manager profile</em>) explained the context. Additionally, the <em>professionalization</em> process is examined through six themes: body of knowledge and specialized skills, job autonomy, ethical principles, occupational associations, occupational closure, and sense of calling. The findings reflect managers' aspirations for professionalization amid field-level challenges, highlighting the potential for individual efforts to catalyse broader change. Professionalization has been an important claim in the hospitality practice and there is a growing debate about corporate professionalism and the professionalization of management in the sociology of professions literature. Thus, this study contributes to hospitality, management, and sociology of professions fields.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"64 ","pages":"Article 101312"},"PeriodicalIF":7.8,"publicationDate":"2025-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144669835","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Contextualising hotel career behaviour: testing a sociocultural and organizational career model 情境化酒店职业行为：测试社会文化和组织职业模式

IF 7.8 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2025-09-01 DOI: 10.1016/j.jhtm.2025.101314

Franklin Akosa , Songshan (Sam) Huang , Hossein Ali Abadi , Jun Wen

{"title":"Contextualising hotel career behaviour: testing a sociocultural and organizational career model","authors":"Franklin Akosa , Songshan (Sam) Huang , Hossein Ali Abadi , Jun Wen","doi":"10.1016/j.jhtm.2025.101314","DOIUrl":"10.1016/j.jhtm.2025.101314","url":null,"abstract":"<div><div>This study applies Social Cognitive Career Theory (SCCT) to develop and empirically test a contextual model of hotel career outcomes in Ghana, focusing on how social and organizational factors shape employees' career attitudes and intentions. Drawing on survey data from 769 frontline hotel employees, Partial Least Squares Structural Equation Modeling (PLS-SEM) was employed to assess both the measurement and structural models. The results reveal that subjective norms significantly and positively influence career attitudes. Transformational leadership not only strengthens employees' career attitudes and intentions but also moderates the relationship between subjective norms and career attitudes, amplifying their positive effect. Additionally, favourable career attitudes strongly predict employees' career intentions, underscoring the importance of cultivating positive perceptions to enhance employee commitment. The findings offer practical implications for the hospitality and tourism (H&T) industry, particularly across collectivist (e.g., African and Asian countries) and individualist (e.g., U.S., Australia, Canada, and Europe) contexts. Theoretically, the study extends SCCT by integrating contextual influences within the hotel industry and highlighting transformational leadership's moderating role. It also provides a foundation for future research to explore other contextual factors such as career development programs, organizational commitment, and psychological contracts in shaping career outcomes.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"64 ","pages":"Article 101314"},"PeriodicalIF":7.8,"publicationDate":"2025-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144920639","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Effect of message concreteness and self-relevance on willingness to engage in ESG goals: The mediating effect of temporal proximity focus 信息具体和自我关联对ESG目标参与意愿的影响：时间接近焦点的中介作用

IF 7.8 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2025-09-01 DOI: 10.1016/j.jhtm.2025.01.020

Yun-Na Park, Minjung Shin, Ki-Joon Back

{"title":"Effect of message concreteness and self-relevance on willingness to engage in ESG goals: The mediating effect of temporal proximity focus","authors":"Yun-Na Park, Minjung Shin, Ki-Joon Back","doi":"10.1016/j.jhtm.2025.01.020","DOIUrl":"10.1016/j.jhtm.2025.01.020","url":null,"abstract":"<div><div><span>ESG evaluates a company's performance beyond financial indicators to assess its commitment to sustainable management. However, adopting ESG practices directly and indirectly impacts customers, making it vital for companies to intentionally engage them in achieving ESG goals. At the same time, ESG activities are oriented towards future outcomes, requiring a readiness to tolerate present discomforts for long-term benefits. Hence, customers' commitment is necessary even amidst uncertain immediate results. Despite these challenges, there have been limited efforts to explore strategies to actively motivate customers to support and choose ESG initiatives. To fill this literature gap, this research investigated whether reconfiguring messages using construal-level theory could make future-oriented decisions feel psychologically closer to customers, thereby increasing their willingness to make desirable choices for the future. This research demonstrates that message concreteness affects customer engagement in ESG goals through perceived temporal proximity and that this effect is stronger if the message is perceived to be more personally relevant to customers. Based on these findings, this study provides insight into strategic </span>communication design to foster customer engagement with ESG goals.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"64 ","pages":"Article 101250"},"PeriodicalIF":7.8,"publicationDate":"2025-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145099321","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Attention to linguistic expression in reminder messages! The impact of temporal metaphors on tourism pre-sale product verification behavior 注意提醒信息中的语言表达！时间隐喻对旅游售前产品验证行为的影响

IF 7.8 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2025-09-01 DOI: 10.1016/j.jhtm.2025.101302

Yuchen Wang , Rui Guo

{"title":"Attention to linguistic expression in reminder messages! The impact of temporal metaphors on tourism pre-sale product verification behavior","authors":"Yuchen Wang , Rui Guo","doi":"10.1016/j.jhtm.2025.101302","DOIUrl":"10.1016/j.jhtm.2025.101302","url":null,"abstract":"<div><div><span>This study examines the impact of the linguistic framing of reminder messages on consumers’ verification behavior in the pre-sale context of tourism products. Based on speech act theory, this study develops a model proposing that temporal metaphors—namely, event-moving versus ego-moving metaphors—affect verification behavior through downward anticipated regret. One single-factor and one two-factor between-subjects online scenario experiment reveal that event-moving metaphors significantly enhance verification behavior compared to ego-moving metaphors, with downward anticipated regret serving as a mediating mechanism. Moreover, compared to those holding a cyclical temporal perspective, consumers with a linear time perspective exhibit a stronger effect, indicating that time perspective moderates the relationship between temporal metaphors and verification behavior. These findings enrich our understanding of the cognitive mechanisms underlying consumer decision-making in tourism pre-sales and provide practical insights for optimizing </span>marketing communications and pre-sale promotion strategies in the tourism industry.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"64 ","pages":"Article 101302"},"PeriodicalIF":7.8,"publicationDate":"2025-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144341202","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The emotional mechanism of host-guest interaction impact tourist value co-creation behaviors: A perspective from affective events theory 主客互动影响游客价值共同创造行为的情感机制：情感事件理论视角

IF 7.8 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2025-09-01 DOI: 10.1016/j.jhtm.2025.101326

Kun Wang , Xian Yu , Yan Yang , Fujia Tang

{"title":"The emotional mechanism of host-guest interaction impact tourist value co-creation behaviors: A perspective from affective events theory","authors":"Kun Wang , Xian Yu , Yan Yang , Fujia Tang","doi":"10.1016/j.jhtm.2025.101326","DOIUrl":"10.1016/j.jhtm.2025.101326","url":null,"abstract":"<div><div>Tourist value co-creation remains a key focus in tourism studies. However, limited attention has been directed toward understanding the emotional mechanisms driving tourist value co-creation behaviors. The foundation of this research is the Affective Events Theory (AET), and it employs three experiments to explore how host-guest interaction influence tourist value co-creation behaviors within ethnic tourism. Findings indicated a significant effect of host-guest interaction strength on tourist value co-creation behaviors. Specifically, a higher level of host-guest interaction fosters more pronounced value co-creation behaviors compared to a lower level; place attachment and interactive attitude play the independent mediating and chain mediating roles. Moreover, tourists' psychological ownership positively moderated the independent and chain mediating roles of place attachment and interaction attitude, indicating that the stronger the tourist's psychological ownership, the greater the influence of host-guest interaction on value co-creation behaviors via these mediating paths. These insights contribute to fostering mutually beneficial outcomes for both hosts and visitors in the context of ethnic tourism destinations.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"64 ","pages":"Article 101326"},"PeriodicalIF":7.8,"publicationDate":"2025-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144898789","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Tourism visitation and local extinction crises 旅游观光与当地物种灭绝危机

IF 7.8 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2025-09-01 DOI: 10.1016/j.jhtm.2025.101315

Gwanhui Han , Eunjung Yang

{"title":"Tourism visitation and local extinction crises","authors":"Gwanhui Han , Eunjung Yang","doi":"10.1016/j.jhtm.2025.101315","DOIUrl":"10.1016/j.jhtm.2025.101315","url":null,"abstract":"<div><div>Local extinction refers to a regional crisis driven by significant population decline, often characterized by aging demographics, extremely low birth rates, and migration to urban centers. Although prior research has examined these challenges, it has primarily focused on demographic indicators such as age and fertility to diagnose the crisis, frequently assuming that tourism is uniformly effective across all regions at the national level. However, this assumption is logically inconsistent, as the effects of tourism are spatially heterogeneous and locally varying non-resident populations (e.g., visitors) have not been adequately considered. This study introduces a geospatial tourism–local extinction model to explore how tourism-induced de facto populations—individuals who temporarily visit or stay in a region for tourism or recreation—can spatially mitigate local extinction risks in vulnerable areas. The findings identify key types of tourism visitation (e.g., domestic, international, and potential visitation) that contribute to reducing extinction risk, with variations depending on regional context. These insights deepen our understanding of tourism’s uneven impacts under local extinction conditions and offer a basis for developing more targeted and regionally adaptive tourism-based mitigation strategies.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"64 ","pages":"Article 101315"},"PeriodicalIF":7.8,"publicationDate":"2025-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144924000","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0