Journal of Hospitality and Tourism Management最新文献_第10页

The persuasive effects of voice characteristics embedded in paid tour guide audio on tourist purchase decisions based on deep learning 基于深度学习的付费导游音频中嵌入的语音特征对游客购买决策的说服效果

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-08-22 DOI: 10.1016/j.jhtm.2024.08.007

Cheng Zhou, Mengjia Huang

{"title":"The persuasive effects of voice characteristics embedded in paid tour guide audio on tourist purchase decisions based on deep learning","authors":"Cheng Zhou, Mengjia Huang","doi":"10.1016/j.jhtm.2024.08.007","DOIUrl":"10.1016/j.jhtm.2024.08.007","url":null,"abstract":"<div><p>Different voices may have persuasive effects on individuals’ decision-making processes; however, in the tourism context, little attention has been paid to online paid tour guide audio. This study investigates how the voice characteristics of tour guide audio play a persuasive role in tourist purchase decisions. Drawing on the stereotype content model, we identify two voice characteristics: perceived warmth and competence. We then extract them from tour guide audio using speech processing and deep learning techniques. Our results show that perceived warmth and competence are positively related to tourist purchase decisions. The contingency effects further indicate greater warmth perception for female tour guides and greater competence perception for male tour guides. In addition, drawing on the value co-creation paradigm, we imply that perceived warmth is more salient for nonprofessionals, such as scholars, cultural celebrities, and even tourists themselves, whereas perceived competence is more salient for professionals, such as tour guides. This study represents pioneering work in AI-based sonic analysis in the tourism context and offers practical implications for tour guides on how to design their online tour guide audio and enhance tourist purchase decisions.</p></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"60 ","pages":"Pages 313-321"},"PeriodicalIF":7.6,"publicationDate":"2024-08-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142040139","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

How emotions catalyse learning through study tours: Evidence from Panda Ambassador 情感如何通过游学促进学习？熊猫大使提供的证据

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-08-22 DOI: 10.1016/j.jhtm.2024.08.006

Guiqing Li , Chaozhi Zhang , Ding Xu , Lixing Wang

引用次数: 0

The effect of customer participation on brand preference: Do hotel brand type and star rating matter? 顾客参与对品牌偏好的影响：酒店品牌类型和星级是否重要？

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-08-20 DOI: 10.1016/j.jhtm.2024.08.005

Lili Feng , Ying Wang , Yun Zhang , Feng Zeng Xu

引用次数: 0

Synthesizing cultural intelligence, emotional labor, and job satisfaction in the concept of a social cognitive model 在社会认知模型概念中综合文化智能、情感劳动和工作满意度

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-08-09 DOI: 10.1016/j.jhtm.2024.08.001

Rachel Lam , Catherine Cheung

{"title":"Synthesizing cultural intelligence, emotional labor, and job satisfaction in the concept of a social cognitive model","authors":"Rachel Lam , Catherine Cheung","doi":"10.1016/j.jhtm.2024.08.001","DOIUrl":"10.1016/j.jhtm.2024.08.001","url":null,"abstract":"<div><p>Hotel frontline employees apply cultural intelligence (CQ) and engage in emotional labor (EL) to provide quality guest services at all times. The service job requirements of displaying positive emotions and the demand to work under time pressure create burnout and stress to the frontline staff. Guided by social-cognitive theory, this study aims to first examine how hotel employees' CQ affect different EL factors used in cross-cultural service encounters. Second, the impacts of CQ and EL on employees' job satisfaction (JS). Finally, the mediating effect of each EL dimension on the relationship between CQ and JS. The self-administered survey was conducted in 11 three-to five-star hotels in Hong Kong. A total number of 719 valid responses from frontline employees who had cross-cultural service encounters experiences were used for statistical analysis via partial least squares structural equation modeling. Findings support the importance of CQ on three EL dimensions and JS. Moreover, the EL dimension of Expression of naturally felt emotions (EN) was found to mediate on CQ-JS relationship. This study expands our understanding of the interplay between the effects of CQ and the underlying EL dimensions and the crucial roles of employees' CQ and EN on JS in a multicultural hospitality workplace. A comprehensive approach to nurture and develop employees’ CQ and EN through four major sources of self-efficacy are also considered and discussed.</p></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"60 ","pages":"Pages 280-290"},"PeriodicalIF":7.6,"publicationDate":"2024-08-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141963564","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Spatiotemporal role of tourism in mitigating social vulnerability 旅游业在减轻社会脆弱性方面的时空作用

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-08-09 DOI: 10.1016/j.jhtm.2024.08.003

Eunjung Yang

引用次数: 0

Disaster capitalism, resilience, and tourism 灾难资本主义、复原力和旅游业

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-08-08 DOI: 10.1016/j.jhtm.2024.08.002

Aaron Tham , Girish Prayag

引用次数: 0

CSR communication in hospitality: Fostering hotel guests’ climate (change) engagement 酒店业的企业社会责任宣传：促进酒店客人参与气候（变化）活动

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-08-05 DOI: 10.1016/j.jhtm.2024.06.016

Yuting Tao , Chaohui Wang , Tingting (Christina) Zhang , Lingchen Zhai , Yuhe Gao , Juan Liu

{"title":"CSR communication in hospitality: Fostering hotel guests’ climate (change) engagement","authors":"Yuting Tao , Chaohui Wang , Tingting (Christina) Zhang , Lingchen Zhai , Yuhe Gao , Juan Liu","doi":"10.1016/j.jhtm.2024.06.016","DOIUrl":"10.1016/j.jhtm.2024.06.016","url":null,"abstract":"<div><p>This study aimed to explore effective corporate social responsibility (CSR) communication strategies to increase hotel guests’ engagement in climate change initiatives. Utilizing regulatory fit theory and construal level theory, three scenario-based experimental designs were devised. These designs empirically analyzed the responses of 1500 hotel guests to 12 different types of CSR communication messages. Framed along goal framing (either gain or loss) and temporal/spatial/social distance (either far or close), these messages allowed guests to articulate their attitudes and behaviors concerning climate change engagement. All three experiments revealed that CSR communication became more persuasive with regulatory fit, leading to increased intentions for green word-of-mouth (green WOM) and a willingness to pay a green premium (green WTPP). To further validate the findings, the study also investigated the moderating effect of temporal/spatial/social distance on message framing. We found that temporal distance amplified the congruence between goal framing and regulatory focus, resulting in heightened green WOM intentions. Social distance also increased this alignment, resulting in heightened green WOM intentions and green WTPP. This study contributes to the literature on hotel guest climate (change) engagement by examining the concept through CSR communication strategies. It offers a valuable perspective on the nexus of guest engagement, CSR, and sustainability, contributing uniquely to theory and practice in these interconnected fields.</p></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"60 ","pages":"Pages 264-276"},"PeriodicalIF":7.6,"publicationDate":"2024-08-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141915245","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

A healing journey with animals 与动物共度疗伤之旅

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-07-31 DOI: 10.1016/j.jhtm.2024.07.006

Guyang Lin , Mimi Li , Bo Li , Yingfang Meng

引用次数: 0

Persuasive strategies for encouraging food waste reduction: A study of temporal focus, message framing, and the role of perceived trustworthiness in restaurant 鼓励减少食物浪费的说服策略：对餐厅的时间重点、信息框架和感知可信度作用的研究

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-07-31 DOI: 10.1016/j.jhtm.2024.07.010

Yang Xu , EunHa (Lena) Jeong

{"title":"Persuasive strategies for encouraging food waste reduction: A study of temporal focus, message framing, and the role of perceived trustworthiness in restaurant","authors":"Yang Xu , EunHa (Lena) Jeong","doi":"10.1016/j.jhtm.2024.07.010","DOIUrl":"10.1016/j.jhtm.2024.07.010","url":null,"abstract":"<div><p>Restaurant and foodservice industry contributes a substantial amount of food waste each year, which makes it a concern to the society. Reducing food waste requires active involvement from consumers, and advertising messages could possibly encourage consumer involvement by increasing their awareness of the food waste issue. To promote restaurant consumers' positive intentions to reduce food waste, this study proposes effective communication strategies by analyzing the relative persuasiveness of two advertising elements: temporal focuses (past versus future) and message framings (attribute versus benefit). By incorporating consumers' perceived trustworthiness toward restaurants' food waste reduction practices, this paper further investigates how these proposed communication tactics can be operationalized. Results reveal that advertisements emphasizing future promises and social benefits of food waste reduction efforts can effectively promote consumers’ intentions, specifically by triggering a higher perceived trust in both ability and integrity. The moderated mediation effects of perceived trustworthiness were confirmed.</p></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"60 ","pages":"Pages 239-251"},"PeriodicalIF":7.6,"publicationDate":"2024-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141891767","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Sustainable tourism employment: A comprehensive overview of tourism employees’ experience from a tourist-employee interaction perspective 可持续旅游就业：从游客与员工互动的角度全面审视旅游从业人员的经验

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-07-27 DOI: 10.1016/j.jhtm.2024.07.009

Misun "Sunny" Kim Ph.D., Melissa A. Baker Ph.D.

{"title":"Sustainable tourism employment: A comprehensive overview of tourism employees’ experience from a tourist-employee interaction perspective","authors":"Misun \"Sunny\" Kim Ph.D., Melissa A. Baker Ph.D.","doi":"10.1016/j.jhtm.2024.07.009","DOIUrl":"10.1016/j.jhtm.2024.07.009","url":null,"abstract":"<div><p>The United Nations 2030 Agenda for Sustainable Development emphasizes the importance of fostering “full and productive employment and decent work,” highlighting the significant challenges in attracting and retaining staff in the hospitality and tourism sectors. However, our understanding of sustainable employment remains fragmented and is not yet fully comprehended. To address this knowledge gap, this article intentionally adopts a conceptual approach instead of empirical data methodology. Utilizing contact theory, this framework encompasses cultural, emotional, professional, safety, and economic dimensions, considering both the positive and negative aspects within a sustainable tourism employment narrative. By integrating existing knowledge, this conceptual study not only identifies crucial gaps but also offers key insights and sets out a couples of future research agendas for sustainable tourism employment. Therefore, this study lays a solid conceptual foundation to advance the discussion of tourism employees and sustainable employment.</p></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"60 ","pages":"Pages 228-238"},"PeriodicalIF":7.6,"publicationDate":"2024-07-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141954613","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0