Impact of sincere social interaction on tourist citizenship behavior——Perspective from “self” and “relationships

IF 7.6 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Journal of Hospitality and Tourism Management Pub Date : 2024-09-14 DOI:10.1016/j.jhtm.2024.09.005

Gefen Zhou , Jiajing Hu , Qiang Du , Min Xiang

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引用次数: 0

Abstract

Research on tourist citizenship behavior (TCB) has gained increasing attention. However, the influence of host-tourist interaction on TCB is yet to be thoroughly explored. Utilizing the social information processing theory, this study develops a dual-mediation model to examine the influence of sincere social interaction on TCB, considering the perspectives of “self” and “relationship”, and examining the moderating effect of self-construal. The study empirically tests the moderated dual-mediation model. The results indicate that sincere social interaction directly impacts on TCB. Psychological comfort and emotional closeness mediate the relationship between sincere social interaction and TCB. Tourists' self-construal moderates the impact of sincere social interaction on emotional closeness, and sincere social interaction indirectly influences TCB through emotional closeness. The results underscore the substantial impact of sincere social interaction in fostering TCB, offering a comprehensive theoretical insight into the precise mechanisms by which sincere social interaction shapes TCB.

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真诚的社会互动对游客公民行为的影响--从 "自我 "和 "关系 "的视角

有关游客公民行为（TCB）的研究日益受到关注。然而，东道主与游客之间的互动对旅游公民行为的影响还有待深入探讨。本研究利用社会信息处理理论，从 "自我 "和 "关系 "两个角度出发，建立了一个双中介模型来考察真诚的社会互动对旅游公民行为的影响，并考察了自我概念的调节作用。本研究对调节后的双中介模型进行了实证检验。结果表明，真诚的社会互动会直接影响 TCB。心理舒适度和情感亲密度对真诚社交互动与 TCB 之间的关系起中介作用。游客的自我建构调节了真诚社交对情感亲近度的影响，真诚社交通过情感亲近度间接影响 TCB。研究结果凸显了真诚的社会互动在促进游客忠诚度与信任度方面的重要影响，并对真诚的社会互动塑造游客忠诚度与信任度的精确机制提供了全面的理论见解。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Hospitality and Tourism Management Multiple-

CiteScore

13.30

自引率

8.40%

发文量

177

审稿时长

45 days

期刊介绍： Journal Name: Journal of Hospitality and Tourism Management Affiliation: Official journal of CAUTHE (Council for Australasian Tourism and Hospitality Education Inc.) Scope: Broad range of topics including: Tourism and travel management Leisure and recreation studies Emerging field of event management Content: Contains both theoretical and applied research papers Encourages submission of results of collaborative research between academia and industry.