Journal of Hospitality and Tourism Management最新文献_第5页

How online reviews of sports tourism affect tourists’ value co-creation behavior: Findings from PLS-SEM, NCA, and fsQCA 体育旅游的在线评论如何影响游客的价值共创行为？PLS-SEM、NCA 和 fsQCA 的研究结果

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-08-26 DOI: 10.1016/j.jhtm.2024.07.005

Yu Liu , Qiao Meng

{"title":"How online reviews of sports tourism affect tourists’ value co-creation behavior: Findings from PLS-SEM, NCA, and fsQCA","authors":"Yu Liu , Qiao Meng","doi":"10.1016/j.jhtm.2024.07.005","DOIUrl":"10.1016/j.jhtm.2024.07.005","url":null,"abstract":"<div><p>Online reviews generated by digital technology play a significant role in promoting value co-creation among sports tourists. However, the existing literature on this relationship needs further research on the underlying influence processes. Based on the C-A-C framework, this study found that the characteristics of online reviews and reviewers significantly affect sports tourists' perceived value, shaping their destination identity and flow experience, thereby fostering value co-creation behavior. Sports tourists should not be completely unsatisfied with the perceived objectivity of online reviews. Instead, combining various antecedents is necessary for high levels of tourists' value co-creation behavior. Perceived aesthetics and professionalism were critical predictors across most configurations, with perceived value being a core condition. We identified five different configurations and further categorized them into three types, revealing the complex relationship between online reviews and sports tourists’ value co-creation behavior. The results provide valuable practical and theoretical insights for stakeholders in the sports tourism industry and highlight the pivotal role that online reviews play in enriching the value co-creation of sports tourism.</p></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"60 ","pages":"Pages 360-372"},"PeriodicalIF":7.6,"publicationDate":"2024-08-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S1447677024000792/pdfft?md5=db9f72f80ec58023b12870da2704b732&pid=1-s2.0-S1447677024000792-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142077027","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Examining the spatial dependency between shared accommodations and points of interest 研究共享住宿和兴趣点之间的空间依赖性

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-08-25 DOI: 10.1016/j.jhtm.2024.08.008

Tie Wang , Wei Wang , Mei Li , Ming-Hsiang Chen , Jingrong Sun

{"title":"Examining the spatial dependency between shared accommodations and points of interest","authors":"Tie Wang , Wei Wang , Mei Li , Ming-Hsiang Chen , Jingrong Sun","doi":"10.1016/j.jhtm.2024.08.008","DOIUrl":"10.1016/j.jhtm.2024.08.008","url":null,"abstract":"<div><p>This study proposes a three-step analytical framework to examine the proximity between Airbnb listings and points of interest (POIs), and to evaluate the spatial dependence between them across dimensions. Grounded in Tobler's first law (TFL) of geography, this framework integrates standard deviational ellipse, average nearest neighbor, and geographically weighted regression methods. The framework is validated using data from 14 U.S. cities of varying sizes, encompassing 122,005 Airbnb listings and 113,169 POIs. Although the results reveal a notable proximity of Airbnb listings to POIs, the degree of spatial dependency varies across cities and property types. Notably, several frequently overlooked POIs, such as schools, post boxes, bakeries, and bicycle rental stations, demonstrate significant relationships with Airbnb listings. This research advances the literature on shared accommodations by elucidating the spatial relationship between Airbnb and POIs, introducing new location factors, and providing a robust analytical framework. The findings provide valuable practical implications for enhancing business and management strategies for Airbnb stakeholders, while balancing the growth of the shared accommodation sector against its effects on local communities.</p></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"60 ","pages":"Pages 347-359"},"PeriodicalIF":7.6,"publicationDate":"2024-08-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142058509","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The persuasive effects of voice characteristics embedded in paid tour guide audio on tourist purchase decisions based on deep learning 基于深度学习的付费导游音频中嵌入的语音特征对游客购买决策的说服效果

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-08-22 DOI: 10.1016/j.jhtm.2024.08.007

Cheng Zhou, Mengjia Huang

{"title":"The persuasive effects of voice characteristics embedded in paid tour guide audio on tourist purchase decisions based on deep learning","authors":"Cheng Zhou, Mengjia Huang","doi":"10.1016/j.jhtm.2024.08.007","DOIUrl":"10.1016/j.jhtm.2024.08.007","url":null,"abstract":"<div><p>Different voices may have persuasive effects on individuals’ decision-making processes; however, in the tourism context, little attention has been paid to online paid tour guide audio. This study investigates how the voice characteristics of tour guide audio play a persuasive role in tourist purchase decisions. Drawing on the stereotype content model, we identify two voice characteristics: perceived warmth and competence. We then extract them from tour guide audio using speech processing and deep learning techniques. Our results show that perceived warmth and competence are positively related to tourist purchase decisions. The contingency effects further indicate greater warmth perception for female tour guides and greater competence perception for male tour guides. In addition, drawing on the value co-creation paradigm, we imply that perceived warmth is more salient for nonprofessionals, such as scholars, cultural celebrities, and even tourists themselves, whereas perceived competence is more salient for professionals, such as tour guides. This study represents pioneering work in AI-based sonic analysis in the tourism context and offers practical implications for tour guides on how to design their online tour guide audio and enhance tourist purchase decisions.</p></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"60 ","pages":"Pages 313-321"},"PeriodicalIF":7.6,"publicationDate":"2024-08-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142040139","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

How emotions catalyse learning through study tours: Evidence from Panda Ambassador 情感如何通过游学促进学习？熊猫大使提供的证据

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-08-22 DOI: 10.1016/j.jhtm.2024.08.006

Guiqing Li , Chaozhi Zhang , Ding Xu , Lixing Wang

引用次数: 0

The effect of customer participation on brand preference: Do hotel brand type and star rating matter? 顾客参与对品牌偏好的影响：酒店品牌类型和星级是否重要？

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-08-20 DOI: 10.1016/j.jhtm.2024.08.005

Lili Feng , Ying Wang , Yun Zhang , Feng Zeng Xu

引用次数: 0

Synthesizing cultural intelligence, emotional labor, and job satisfaction in the concept of a social cognitive model 在社会认知模型概念中综合文化智能、情感劳动和工作满意度

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-08-09 DOI: 10.1016/j.jhtm.2024.08.001

Rachel Lam , Catherine Cheung

{"title":"Synthesizing cultural intelligence, emotional labor, and job satisfaction in the concept of a social cognitive model","authors":"Rachel Lam , Catherine Cheung","doi":"10.1016/j.jhtm.2024.08.001","DOIUrl":"10.1016/j.jhtm.2024.08.001","url":null,"abstract":"<div><p>Hotel frontline employees apply cultural intelligence (CQ) and engage in emotional labor (EL) to provide quality guest services at all times. The service job requirements of displaying positive emotions and the demand to work under time pressure create burnout and stress to the frontline staff. Guided by social-cognitive theory, this study aims to first examine how hotel employees' CQ affect different EL factors used in cross-cultural service encounters. Second, the impacts of CQ and EL on employees' job satisfaction (JS). Finally, the mediating effect of each EL dimension on the relationship between CQ and JS. The self-administered survey was conducted in 11 three-to five-star hotels in Hong Kong. A total number of 719 valid responses from frontline employees who had cross-cultural service encounters experiences were used for statistical analysis via partial least squares structural equation modeling. Findings support the importance of CQ on three EL dimensions and JS. Moreover, the EL dimension of Expression of naturally felt emotions (EN) was found to mediate on CQ-JS relationship. This study expands our understanding of the interplay between the effects of CQ and the underlying EL dimensions and the crucial roles of employees' CQ and EN on JS in a multicultural hospitality workplace. A comprehensive approach to nurture and develop employees’ CQ and EN through four major sources of self-efficacy are also considered and discussed.</p></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"60 ","pages":"Pages 280-290"},"PeriodicalIF":7.6,"publicationDate":"2024-08-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141963564","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Spatiotemporal role of tourism in mitigating social vulnerability 旅游业在减轻社会脆弱性方面的时空作用

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-08-09 DOI: 10.1016/j.jhtm.2024.08.003

Eunjung Yang

引用次数: 0

Disaster capitalism, resilience, and tourism 灾难资本主义、复原力和旅游业

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-08-08 DOI: 10.1016/j.jhtm.2024.08.002

Aaron Tham , Girish Prayag

引用次数: 0

CSR communication in hospitality: Fostering hotel guests’ climate (change) engagement 酒店业的企业社会责任宣传：促进酒店客人参与气候（变化）活动

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-08-05 DOI: 10.1016/j.jhtm.2024.06.016

Yuting Tao , Chaohui Wang , Tingting (Christina) Zhang , Lingchen Zhai , Yuhe Gao , Juan Liu

{"title":"CSR communication in hospitality: Fostering hotel guests’ climate (change) engagement","authors":"Yuting Tao , Chaohui Wang , Tingting (Christina) Zhang , Lingchen Zhai , Yuhe Gao , Juan Liu","doi":"10.1016/j.jhtm.2024.06.016","DOIUrl":"10.1016/j.jhtm.2024.06.016","url":null,"abstract":"<div><p>This study aimed to explore effective corporate social responsibility (CSR) communication strategies to increase hotel guests’ engagement in climate change initiatives. Utilizing regulatory fit theory and construal level theory, three scenario-based experimental designs were devised. These designs empirically analyzed the responses of 1500 hotel guests to 12 different types of CSR communication messages. Framed along goal framing (either gain or loss) and temporal/spatial/social distance (either far or close), these messages allowed guests to articulate their attitudes and behaviors concerning climate change engagement. All three experiments revealed that CSR communication became more persuasive with regulatory fit, leading to increased intentions for green word-of-mouth (green WOM) and a willingness to pay a green premium (green WTPP). To further validate the findings, the study also investigated the moderating effect of temporal/spatial/social distance on message framing. We found that temporal distance amplified the congruence between goal framing and regulatory focus, resulting in heightened green WOM intentions. Social distance also increased this alignment, resulting in heightened green WOM intentions and green WTPP. This study contributes to the literature on hotel guest climate (change) engagement by examining the concept through CSR communication strategies. It offers a valuable perspective on the nexus of guest engagement, CSR, and sustainability, contributing uniquely to theory and practice in these interconnected fields.</p></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"60 ","pages":"Pages 264-276"},"PeriodicalIF":7.6,"publicationDate":"2024-08-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141915245","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

A healing journey with animals 与动物共度疗伤之旅

IF 7.6 1区管理学

Journal of Hospitality and Tourism Management Pub Date : 2024-07-31 DOI: 10.1016/j.jhtm.2024.07.006

Guyang Lin , Mimi Li , Bo Li , Yingfang Meng

引用次数: 0