{"title":"An exploration of factors affecting hotel consumers' health from an ecological systems theory perspective: A meta-analytical study","authors":"Yanan Jia , Anshul Garg , Kandappan Balasubramanian","doi":"10.1016/j.jhtm.2024.07.008","DOIUrl":"10.1016/j.jhtm.2024.07.008","url":null,"abstract":"<div><p>Consumers are placing increasing importance on their health experiences during their hotel stays. Previous studies have explored the various factors influencing consumer health experiences from multiple independent micro-perspectives, such as hotel environment and service type. In addition to the lack of generalization of influencing factors and outcomes from an overall perspective, existing research also ignores the impact of some important macro variables, such as culture and time. To fill these gaps, this study adopted a meta-analytic approach, guided by the Ecological Systems Theory, and explored based on 44 independent studies obtained from 41 empirical papers with 19,625 participants. The findings of the study indicate that individual factors (e.g. consumer personal assessment, motivation, and personality), microsystem factors (e.g. hotel environment and hotel service), macrosystem factors (e.g. culture), and chronosystem factors (e.g. critical events) all have an impact on hotel consumer health. In addition, this study builds on the findings of existing research to summarise the gaps and shortcomings of this research topic. These findings can help hotels enhance consumer health experiences and promote related research.</p></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"60 ","pages":"Pages 217-227"},"PeriodicalIF":7.6,"publicationDate":"2024-07-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141953788","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Strategic responses of tourism companies to institutional pressures in smart servitization","authors":"Yihua Chen , Zhao Zuo","doi":"10.1016/j.jhtm.2024.07.007","DOIUrl":"10.1016/j.jhtm.2024.07.007","url":null,"abstract":"<div><p>Existing research clearly indicates that smart tourism policies bring positive prospects and legitimacy demands under institutional pressure to tourism companies. However, it remains unclear what strategies these companies will adopt to respond to macro-level institutional pressures. This study integrates institutional theory and strategic response theory to investigate how tourism businesses respond to institutional pressures through two types of smart servitization: basic and value-added. A survey of 219 tourism companies in China was conducted, and the data was analyzed using structural equation modeling. The findings indicate that the impacts of these pressures vary between the two servitization types. For basic smart servitization, coercive pressure had the strongest impact, followed by normative pressure, while mimetic pressure was less influential. Conversely, for value-added smart servitization, only normative pressure was significantly impactful, suggesting that this advanced level of servitization is mainly driven by the need for market legitimacy rather than by government mandates or competitors. The findings contribute to our understanding of how smart servitization in tourism is influenced by external pressures and the application of strategic response theory under institutional pressures. It offers valuable insights for policymakers and managers in the tourism sector, guiding them in making informed decisions regarding smart tourism.</p></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"60 ","pages":"Pages 208-216"},"PeriodicalIF":7.6,"publicationDate":"2024-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141953787","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Understanding followers’ processing and perceptions of social media influencer destination marketing: Differences between #Millennials and #GenZs","authors":"Yi Xuan Ong , Tao Sun , Naoya Ito","doi":"10.1016/j.jhtm.2024.07.003","DOIUrl":"10.1016/j.jhtm.2024.07.003","url":null,"abstract":"<div><p>Social media influencer (SMI) marketing implemented by tourism and destination managers has attracted widespread academic attention in recent years. Efforts have been made to evaluate the effectiveness of SMI in destination marketing using source credibility, informativeness, and SMIs’ relationship with their followers. However, extant literature has paid limited attention to capturing and understanding the various mechanisms of persuasion of how SMI destination marketing audiences process relevant SMI information and how their processing of the information would influence their travel decision-making. This study bridges these research gaps with a proposed research framework by integrating the Elaboration Likelihood Model (ELM) with theories of self-congruity, parasocial interaction, and persuasion knowledge activated by advertisement disclosure. Subsequently, the study executed an audience segmentation of the SMI destination marketing between the Millennials and Generation Z. Adopting a quantitative approach (N = 501), results showed that Millennials and Generation Z audiences have distinct information processing preferences and attitudes toward advertisement disclosure of SMIs. Key implications for theory and practice were also discussed.</p></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"60 ","pages":"Pages 194-207"},"PeriodicalIF":7.6,"publicationDate":"2024-07-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141728876","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"","authors":"Raymond Rastegar","doi":"10.1016/j.jhtm.2024.05.002","DOIUrl":"10.1016/j.jhtm.2024.05.002","url":null,"abstract":"","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"60 ","pages":"Pages 192-193"},"PeriodicalIF":7.6,"publicationDate":"2024-07-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141636803","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Stop unsafe behaviors: Matching strategies of social norms and anthropomorphized roles in tourism safety communication","authors":"Wen-Qi Ruan , Fang Deng","doi":"10.1016/j.jhtm.2024.07.004","DOIUrl":"10.1016/j.jhtm.2024.07.004","url":null,"abstract":"<div><p>Unsafe visitor behaviors jeopardize their safety and destination sustainability, urging effective tourism safety communication to foster compliance. Utilizing construal level theory (CLT) and elaboration likelihood model (ELM), this study investigated how social norms (descriptive vs. injunctive) and anthropomorphized roles (friend vs. mentor) jointly shape visitors’ safety compliance behavior. The results of 2 experimental studies revealed that injunctive norms aligned with the mentor role enhance safety compliance behavior through the mediating effect of perceived threat, whereas descriptive norms coupled with the friend role guide safety compliance behavior via psychological closeness. From a matching perspective, our research enhances the understanding of tourism safety communication strategies and their impacts, thereby inspiring the combined application of CLT and ELM and providing insights into effective tourism safety management.</p></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"60 ","pages":"Pages 177-191"},"PeriodicalIF":7.6,"publicationDate":"2024-07-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141636802","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"How does spatial distance to travel companions transform to temporal distance in travel purchase decisions?","authors":"Jin Cheng , Xuehuan He , Jun Wen , Lujun Su","doi":"10.1016/j.jhtm.2024.07.002","DOIUrl":"https://doi.org/10.1016/j.jhtm.2024.07.002","url":null,"abstract":"<div><p>The temporal distance between purchase time and departure time is inherent within travel purchase decisions. Construal level theory suggests that construal congruence between various dimensions of psychological distance leads to positive effects. Hence, this study explored whether the spatial distance between tourists and their companions in the pre-trip phase impacts temporal distance in travel purchase decisions. We tested a theoretical model that contained spatial distance between tourists and their companions, imagery vividness, temporal distance in travel purchase decisions, and product presentation by five studies. Findings revealed that spatially distant (vs. near) companions encourage tourists to purchase more distant-future (vs. near-future) tourism products. Additionally, spatial distance transforms to temporal distance in travel purchase decisions via imagery vividness, and this effect is more pronounced in abstract presentations than in concrete presentations.</p></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"60 ","pages":"Pages 166-176"},"PeriodicalIF":7.6,"publicationDate":"2024-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141605410","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Tourists prefer competent appearance robot over warm one: The effect of busyness perception","authors":"Chen Yang, Xiaogang Xu","doi":"10.1016/j.jhtm.2024.06.015","DOIUrl":"https://doi.org/10.1016/j.jhtm.2024.06.015","url":null,"abstract":"<div><p>This article indicates that perceived busyness affects tourists' appearance preferences for service robots in tourist scenarios. Results from three studies reveal that tourists who feel busy will prefer competent-appearance to warm-appearance service robots. This relationship is serial mediated by efficiency motivation and tourists’ functional value focus, and it is moderated by time orientation. Specifically, we find that the effect occurs only among tourists with high present-orientation and low future-orientation but not among tourists with high future-orientation and low present-orientation. Our study examines tourists' preferences for the appearance of service robots from an individual perspective, providing recommendations for the hotel and tourism industry when considering the implementation of service robots.</p></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"60 ","pages":"Pages 152-163"},"PeriodicalIF":7.6,"publicationDate":"2024-07-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141595660","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Rural tourism in China: ‘Root-seeking’ and construction of national identity","authors":"Tongyao Liu , Bo Chen","doi":"10.1016/j.jhtm.2024.06.017","DOIUrl":"https://doi.org/10.1016/j.jhtm.2024.06.017","url":null,"abstract":"<div><p>This study explores the role of China's rural tourism in building domestic tourists' national identity, with a model illustrating the construction path and causality. In-depth interviews were conducted with domestic tourists, and grounded theory was adopted as the qualitative analysis method. The conceptualised theoretical framework suggests that with embodied experience as the premise, feelings and emotions, cognition and learning, and collective memory are the main attributes influencing national identity. Under the combined influence of these factors, strong emotional bonding, awareness of unity, and cognition of the characteristics of their own ‘community’ are generated, effectively shaping and strengthening national identity. These findings also serve as a practical reference for strengthening national identity and improving the management of rural tourism destinations.</p></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"60 ","pages":"Pages 141-151"},"PeriodicalIF":7.6,"publicationDate":"2024-07-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141595659","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Yuan Li , Jiaqi Liang , Jingxiong Huang , Han Shen , Xin Li , Andrew Law
{"title":"Evaluating tourist perceptions of architectural heritage values at a World Heritage Site in South-East China: The case of Gulangyu Island","authors":"Yuan Li , Jiaqi Liang , Jingxiong Huang , Han Shen , Xin Li , Andrew Law","doi":"10.1016/j.jhtm.2024.06.018","DOIUrl":"https://doi.org/10.1016/j.jhtm.2024.06.018","url":null,"abstract":"<div><p>Tourism has become an important economic pathway through which heritage is valued. This paper evaluates tourist perceptions of architectural heritage at a World Heritage Site by combining Global Positioning System-tracking, questionnaire survey, Ordered Probit Model, and marginal utility analysis, and compares it with a broader expert and state led interpretation for optimization of heritage values inheritance by content analysis and matching model. The results respectively reveal the core value of tourist perceptions, and indicate the consistency and the degree of mismatch between tourist perception and institutional interpretation. Management implications are suggested for decision-making and planning optimization of heritage tourism sites.</p></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"60 ","pages":"Pages 127-140"},"PeriodicalIF":7.6,"publicationDate":"2024-07-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141539580","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}