Journal of Hospitality and Tourism Management最新文献

{"title":"A look into travel motivation post-crisis: Insights from means-end chain theory","authors":"Swechchha Subedi ,&nbsp;Lali Odosashvili ,&nbsp;Marketa Kubickova","doi":"10.1016/j.jhtm.2025.05.013","DOIUrl":"10.1016/j.jhtm.2025.05.013","url":null,"abstract":"<div><div>Travel motivation has undergone a profound shift post-crisis (COVID), reshaping the very core of leisure travel behavior. Utilizing Means-End Chain (MEC) theory, this study investigates the complex interplay between destination attributes, traveler outcomes (consequences), and personal values that guide travel decision-making. Survey data from 440 US residents reveal three distinct phenomena: (1) “motivation realignment”, where safety, natural scenery, and cultural attributes have been elevated from peripheral to central positions; (2) “compression effect,” with the shortening of cognitive pathways; and (3) “value resilience,” wherein core values remain stable despite being accessed through reconfigured pathways. The findings challenge the traditional models of travel motivation, suggesting that a new framework is essential for understanding the cognitive shifts shaping global travel behavior. Moreover, the study emphasizes the increasing importance of psychological well-being in travel decisions, highlighting how tourism offerings must now meet deeper emotional and experiential needs. The study also provides actionable insights for tourism practitioners, emphasizing the need for tailored, post-crisis experiences that align with the evolving values of today's travelers.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"63 ","pages":"Pages 421-433"},"PeriodicalIF":7.6,"publicationDate":"2025-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144230052","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Memory-based knowledge management in tourism firms","authors":"Yong Rao ,&nbsp;Meijia Fang ,&nbsp;Chao Liu","doi":"10.1016/j.jhtm.2025.05.017","DOIUrl":"10.1016/j.jhtm.2025.05.017","url":null,"abstract":"<div><div>Human-based knowledge management (KM) is critical for the operation of service-intensive tourism firms; however, its practical mechanisms, often perceived as informal and unstructured, remain inadequately understood in existing literature. This ambiguity hinders the systematic development and application of effective human-based KM strategies. To address this gap, this study developed a grounded theory of human-based KM in tourism firms, focusing on the rationale behind spontaneous “bottom-up” KM activities among grassroots managers and frontline employees (FLEs). By employing a four-stage grounded theory methodology, this study conducted a series of semi-structured interviews with managers and FLEs from different types of tourism companies across three regions of China (i.e., Sanya, Guangzhou, and Xinfeng). Data collection and analysis were iterative, involving constant comparisons and theoretical sampling until saturation was reached. Our findings show that grassroots managers perceive practical knowledge as “useful things worth remembering/mastering,” linking it closely to FLEs’ job-related memories. They developed memory-based KM concepts, objectives, strategies, and processes, including scanning, encoding, implanting, and strengthening of FLEs’ knowledge-related memories. This memory-centric approach effectively meets FLEs’ knowledge requirements and enhances KM efficiency without relying excessively on IT-based systems. This study introduced a novel memory-based KM theory tailored to human-based knowledge management system in tourism and other “person-to-person” service industries, highlighting the role of mnemonic processes in managing employees’ knowledge and knowledge-related behaviors. Therefore, it provides a structured explanation for formalizing human-based KM practices, bridging the gap between existing KM research and cognitive psychology theories.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"63 ","pages":"Pages 446-459"},"PeriodicalIF":7.6,"publicationDate":"2025-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144240416","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Sustainable development in wetland tourism: The impacts of gratitude to nature and connectedness to nature on environmentally responsible behavior","authors":"Yijia Tang ,&nbsp;Shiyu Liang ,&nbsp;Huimei Bu ,&nbsp;Rui Huang","doi":"10.1016/j.jhtm.2025.05.019","DOIUrl":"10.1016/j.jhtm.2025.05.019","url":null,"abstract":"<div><div>Wetlands provide valuable habitats for numerous species, yet face increasingly severe degradation issues. Enhancing tourists’ environmentally responsible behavior is a crucial pathway for promoting sustainable development in wetland tourism. This study proposed a dual mediation model based on the extended S-O-R model and validated the mechanisms of gratitude to nature and connectedness to nature in the wetland tourism experiences and environmentally responsible behavior. Using PLS-SEM, data from 1302 Chinese tourists were examined. The results indicated that both resource environment experience and facility management experience have a positive impact on gratitude to nature and connectedness to nature, while both gratitude to nature and connectedness to nature exert a positive influence on environmentally responsible behavior. Furthermore, gratitude to nature and connectedness to nature mediate the relationship between resource environment experience and environmentally responsible behavior. The theoretical contribution of this study lies in examining the impact of external environmental stimuli in wetland tourism on tourists’ subsequent psychological states and environmentally responsible behaviors. By introducing two context-specific organisms tailored to the wetland tourism, it expands the S-O-R model. The findings verify S-O-R theory’s applicability and offer insights for extending the model in specific tourism scenarios. Lastly, this study provides managerial implications for promoting the sustainable development of wetland tourism.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"63 ","pages":"Pages 460-477"},"PeriodicalIF":7.6,"publicationDate":"2025-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144240417","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The impacts of the dual path of awe on volunteer tourism","authors":"Seeun Kim ,&nbsp;Sun-Hwa Kim","doi":"10.1016/j.jhtm.2025.05.015","DOIUrl":"10.1016/j.jhtm.2025.05.015","url":null,"abstract":"<div><div>The demand for volunteer tourism has declined since the onset of the pandemic, challenging stakeholders to attract volunteers. This study explores the role of awe in enhancing volunteer tourism intentions, a concept that is often overlooked in tourism research. Two experiments were conducted to leverage construal-level and tourism motives. Study 1 revealed that positive awe, framed with “why” appeals, boosted intentions, while negative awe was more effective with “how” messages. Study 2 demonstrated that the interaction effect of negative awe and intrapersonal motives increased volunteer tourism intentions. These findings highlighted the mediating role of mindfulness in the underlying mechanism of awe. This study introduces awe, particularly negative awe, into volunteer tourism literature and provides actionable strategies for non-governmental organizations, showing how emotional appeals and tailored messages attract volunteers.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"63 ","pages":"Pages 393-405"},"PeriodicalIF":7.6,"publicationDate":"2025-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144212382","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"An AI-driven approach to sustainability: the effect of AI accent on tourists’ pro-environmental behavioral intentions","authors":"Yufan Yang,&nbsp;Chunxiao Li,&nbsp;Zhirui Qu","doi":"10.1016/j.jhtm.2025.05.012","DOIUrl":"10.1016/j.jhtm.2025.05.012","url":null,"abstract":"<div><div>Tourists’ pro-environmental behavioral intention is crucial, but the nature of tourism (anonymity, hedonism, and temporariness) can deter tourists from engaging in it. Nowadays, AI has become a new approach to promoting such behavioral intention. This research examined how AI can enhance this effect, focusing on the role of local accents in AI communication. Using groundedness theory, four studies (and a supplemental study) investigated how AI accents influence tourists’ pro-environmental behavioral intentions, with groundedness acting as a mediator. Market segmentation indicated that these effects were significant only among tourists from large cities in China. Therefore, this research introduces a new emotional mechanism for tourists’ pro-environmental behavioral intention and enriches the literature on this topic.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"63 ","pages":"Pages 478-487"},"PeriodicalIF":7.6,"publicationDate":"2025-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144240418","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Does information overload attract or Repel self-driving tourists?","authors":"Jing Li ,&nbsp;Xiaofeng Ji ,&nbsp;Fang Chen","doi":"10.1016/j.jhtm.2025.05.008","DOIUrl":"10.1016/j.jhtm.2025.05.008","url":null,"abstract":"<div><div>In the digital age, tourists face an increasing amount of travel-related information, leading to more severe information overload, particularly evident in self-driving tour decision-making. However, current research often overlooks the impact mechanisms of this overload on individual psychological states and travel behaviors, especially in emerging tourism markets. This study aims to explore the impact mechanism and boundary conditions of information overload on the travel intentions of potential self-driving tourists. Based on the Stimulus-Organism-Response (SOR) theoretical framework, a moderated chain mediation model is constructed to deeply analyze the mediating roles of organism factors such as perceived risk, attitudes, and destination image, as well as the moderating effect of self-driving tour knowledge. The study used convenience sampling to collect data through an online survey from 728 potential tourists interested in visiting Shangri-La, China. The collected data were analyzed using structural equation modeling (SEM) and the bootstrap method to test the theoretical model. The results indicate that information overload significantly positively affects perceived risk and negatively impacts destination image, while its effect on attitudes is not significant. Meanwhile, the study finds that although information overload does not have a significant direct impact on travel intentions, it can indirectly influence tourists' travel intentions through the mediating effects of perceived risk and destination image, as well as the chain mediation effect. The results also validate the chain mediation effects of perceived risk and attitude between information overload and travel intentions. Additionally, the study reveals that extensive self-driving tourism knowledge can weaken the positive impact of information overload on perceived risk and reduce its negative impact on destination image, thereby enhancing potential tourists' travel intentions. Finally, the study uncovers the heterogeneous effects of socio-demographic characteristics, such as gender, age, income, and geographical location, on self-driving tourism behavioral decision-making. This study provides new insights into the self-driving tourism decision-making process and offers practical guidance for online tourism service providers and destination management organizations in optimizing information presentation, reducing perceived risks in self-driving tourism, and enhancing destination attractiveness.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"63 ","pages":"Pages 343-365"},"PeriodicalIF":7.6,"publicationDate":"2025-05-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144169774","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"","authors":"Georges El Hajal","doi":"10.1016/j.jhtm.2025.05.001","DOIUrl":"10.1016/j.jhtm.2025.05.001","url":null,"abstract":"","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"63 ","pages":"Pages 340-342"},"PeriodicalIF":7.6,"publicationDate":"2025-05-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144146776","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Collaborative governance for rural tourism in a centralized state: a tale of two villages in China","authors":"Qian Chen ,&nbsp;Liping A. Cai ,&nbsp;Jijun Chen","doi":"10.1016/j.jhtm.2025.05.007","DOIUrl":"10.1016/j.jhtm.2025.05.007","url":null,"abstract":"<div><div>This study proposes a conceptual framework of collaborative governance for rural tourism based on social exchange theory, social capital theory, and pertinent literature of empirical and review studies. The framework guides the empirical investigation of latent governance structures of rural tourism in the two Chinese villages of <em>Bajiaoting</em> and <em>Shangfeng</em>, using primary and secondary data collected over six years. The study found that, although the two villages are similar in their formal administrative setup and collaborative governance intent, their latent <em>de facto</em> governance structures differ. <em>Bajiaoting</em>'s commercial enterprise-led collaborative governance, involving and engaging all stakeholders, outperformed <em>Shangfeng</em>'s village government-dominated governance, which demoralizes villagers. <em>Bajiaoting</em>'s collaborative governance results in better habitat improvement, job creation, economic scale, and long-term planning. <em>Bajiaoting</em> villagers are also more satisfied than <em>Shangfeng</em> villagers with the improvement of their quality of life.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"63 ","pages":"Pages 329-339"},"PeriodicalIF":7.6,"publicationDate":"2025-05-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144134282","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"From failure to forgiveness: Proactive recovery strategies for service robots in hospitality","authors":"Yun Liu ,&nbsp;Yingying Du","doi":"10.1016/j.jhtm.2025.05.009","DOIUrl":"10.1016/j.jhtm.2025.05.009","url":null,"abstract":"<div><div>With service robots becoming an integral part of service encounters in the tourism and hospitality industry, understanding their role in proactive recovery after service failures is crucial. This study investigates the impact of service robot proactive recovery (vs. reactive recovery) on customer forgiveness, examining the mediating mechanisms and boundary conditions. Four experiments reveal that, following a service robot failure, proactive recovery (vs. reactive recovery) significantly enhances customer forgiveness, with perceived sincerity serving as a mediator. However, the positive effects of robot proactive recovery are observed only when failures are robot-induced or in non-secret consumption contexts. In contrast, no significant differences in customer forgiveness are found between proactive and reactive recovery in cases of customer-caused failures or in secret consumption contexts. This research contributes to the growing literature on service proactivity in the tourism and hospitality industry, providing practical insights for hospitality on how to tailor recovery strategies.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"63 ","pages":"Pages 316-328"},"PeriodicalIF":7.6,"publicationDate":"2025-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144123255","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Daily deal distribution and local destination characteristics: Data-driven analysis of upmarket Italian hotel online sales practices","authors":"Katarzyna Minor ,&nbsp;Dario Bertocchi ,&nbsp;Giancarlo Fedeli ,&nbsp;Luka Tomat ,&nbsp;Miha Bratec","doi":"10.1016/j.jhtm.2025.03.013","DOIUrl":"10.1016/j.jhtm.2025.03.013","url":null,"abstract":"<div><div>This paper examines hotels’ use of niche daily deal websites (flash sales) through the lens of external, destination characteristics, aiming to establish relationships between the two. Extant research indicates that both internal and external factors influence the decision-making processes of hotel businesses, yet, to date, this popular practice has been examined only from an internal business perspective. Using web scraping techniques, spatial and census data combined with quantitative analysis, the paper analyses 2741 niche daily deal offerings of 4-and 5-star Italian hotels against destination characteristics. The paper evidences the destination market structure impact on the conduct of hotels related to daily deal use. It shows that destination seasonality, economic tourist reliance, local competition and tourism demand are correlated with the volume and/or depth of discount of hotel offers featured via daily deal websites. This study contributes to the pricing research by empirically evidencing and comprehensively mapping a relationship between localised destination characteristics and hotel discounting behaviour.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"63 ","pages":"Pages 290-300"},"PeriodicalIF":7.6,"publicationDate":"2025-05-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144115871","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}