Tourism Management最新文献_第6页

Rivalry and market value: Extending event studies to competitive analysis in tourism firms 竞争与市场价值：将事件研究扩展到旅游公司的竞争分析

IF 12.4 1区管理学

Tourism Management Pub Date : 2026-04-01 Epub Date: 2025-11-15 DOI: 10.1016/j.tourman.2025.105352

Hoyoung Shin , Abhinav Sharma , María Jesús Santa-María , Juan Luis Nicolau

{"title":"Rivalry and market value: Extending event studies to competitive analysis in tourism firms","authors":"Hoyoung Shin , Abhinav Sharma , María Jesús Santa-María , Juan Luis Nicolau","doi":"10.1016/j.tourman.2025.105352","DOIUrl":"10.1016/j.tourman.2025.105352","url":null,"abstract":"<div><div>The hospitality and tourism industry is characterized by oligopolistic market structures where firms' strategic actions have competitive implications. This study extends the application of the event study methodology to competitive analysis, examining how a subject hotel's promotional activity influences the market value of its rivals. While event studies in tourism research have primarily focused on firm-specific and industry-wide effects, limited attention has been given to competitive spillovers. With a sample of 441 competitive actions and 2,442 reactions we assess— in a two-dimensional framework—the role of firm size asymmetry and market perceptions of promotion success or failure. Our findings indicate that successful promotions generate positive spillovers for large rivals but no effect on small competitors. Conversely, failed promotions trigger market value reaction in rivals. These results provide new insights into competitive dynamics in tourism markets, demonstrating that firm size moderates the impact of promotional actions on rival firms' valuation.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"113 ","pages":"Article 105352"},"PeriodicalIF":12.4,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145528687","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Beyond rational choice: A typology of urban discovery 超越理性选择：城市发现的类型学

IF 12.4 1区管理学

Tourism Management Pub Date : 2026-04-01 Epub Date: 2025-10-21 DOI: 10.1016/j.tourman.2025.105327

Brett Binst , Lien Michiels , Annelien Smets

引用次数: 0

Application of copula-based Markov Switching Unrelated Regression to tourism demand modeling 基于copula的马尔可夫切换不相关回归在旅游需求建模中的应用

IF 12.4 1区管理学

Tourism Management Pub Date : 2026-04-01 Epub Date: 2025-10-25 DOI: 10.1016/j.tourman.2025.105338

Woraphon Yamaka , Vicente Ramos

引用次数: 0

Past stays and future standards: How customer-mediated knowledge transfer enhances service quality 过去停留与未来标准：以顾客为中介的知识转移如何提升服务品质

IF 12.4 1区管理学

Tourism Management Pub Date : 2026-04-01 Epub Date: 2025-11-13 DOI: 10.1016/j.tourman.2025.105341

Xiaowei Zhang , Xingyu Huang , Yang Yang , Wei Liu

{"title":"Past stays and future standards: How customer-mediated knowledge transfer enhances service quality","authors":"Xiaowei Zhang , Xingyu Huang , Yang Yang , Wei Liu","doi":"10.1016/j.tourman.2025.105341","DOIUrl":"10.1016/j.tourman.2025.105341","url":null,"abstract":"<div><div>In today's digital service landscape, customers actively shape service quality by transferring experiential knowledge through online reviews. Drawing on 515,920 hotel reviews and 341,761 management responses from TripAdvisor, this study examines how customers' prior experiences at higher-rated hotels influence their evaluations of subsequent stays within the same region. Econometric analyses show that such experienced customers tend to be more critical, prompting service improvements that ultimately raise a hotel's overall ratings over time. Guided by knowledge transfer theory and construal level theory (CLT), we also investigate how psychological distance—temporal and spatial—moderates the knowledge transfer process. Furthermore, we examine the dynamic role of customer reviews and management responses, highlighting how customers with regional experience influence expectations and prompt service adjustments. This research presents a dynamic framework for customer-mediated knowledge transfer, providing actionable insights for service providers seeking to improve quality and competitiveness in localized markets.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"113 ","pages":"Article 105341"},"PeriodicalIF":12.4,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145525128","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Empathy order effects on shaping GenAI online complaint management in tourism 共情顺序对GenAI旅游在线投诉管理的影响

IF 12.4 1区管理学

Tourism Management Pub Date : 2026-04-01 Epub Date: 2025-09-09 DOI: 10.1016/j.tourman.2025.105304

Xing'an Xu , Najuan Wen , Ruiying Cai

引用次数: 0

Responsible AI and human collaboration in tourism management: Ethical considerations and identity disclosure 旅游管理中负责任的人工智能和人类合作：伦理考虑和身份披露

IF 12.4 1区管理学

Tourism Management Pub Date : 2026-04-01 Epub Date: 2025-10-10 DOI: 10.1016/j.tourman.2025.105315

GuoQiong Ivanka Huang , Chen Jason Zhang , Wanyi Christina Zhou Torres , Xiling Xiong , Huahang Li

{"title":"Responsible AI and human collaboration in tourism management: Ethical considerations and identity disclosure","authors":"GuoQiong Ivanka Huang , Chen Jason Zhang , Wanyi Christina Zhou Torres , Xiling Xiong , Huahang Li","doi":"10.1016/j.tourman.2025.105315","DOIUrl":"10.1016/j.tourman.2025.105315","url":null,"abstract":"<div><div>Artificial Intelligence has evolved from mimicking to enhancing or even surpassing human capabilities in specialized domains. Building on Turing's test and the theory of moral responsibility, this research delves into the ethical and perceptual dimensions of AI-generated content in tourism management through three studies. Study 1 (<em>N=1400</em>) assesses tourists' ability to distinguish AI-generated from human managerial responses and examines their perceptions of responsibility. Study 2 (<em>N=700</em>) develops and validates a multidimensional scale to measure Responsible AI within the tourism industry. Study 3 (<em>N=600</em>) uses a scenario-based experiment to evaluate how collaborative AI-human responses, compared to AI-only or human-only responses, influence tourists' attributions of responsibility and satisfaction, especially when the origin of the response is transparently disclosed. This research advances frameworks for responsible AI in tourism management and emphasizes ethical openness to align technological advances with societal well-being.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"113 ","pages":"Article 105315"},"PeriodicalIF":12.4,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145261680","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

A game-theoretic approach to green tourism development strategies: Government interventions and sustainable practices across diverse markets 绿色旅游发展战略的博弈论方法：不同市场的政府干预和可持续实践

IF 12.4 1区管理学

Tourism Management Pub Date : 2026-04-01 Epub Date: 2025-09-30 DOI: 10.1016/j.tourman.2025.105319

Shuyi Wang , Xinyan Zhang , George Q. Huang

{"title":"A game-theoretic approach to green tourism development strategies: Government interventions and sustainable practices across diverse markets","authors":"Shuyi Wang , Xinyan Zhang , George Q. Huang","doi":"10.1016/j.tourman.2025.105319","DOIUrl":"10.1016/j.tourman.2025.105319","url":null,"abstract":"<div><div>Governments worldwide have formulated interventions to facilitate the transition to green tourism, but the most effective approaches remain unclear. Existing research has focused primarily on tourism business strategies in response to government interventions, with limited attention to government goals and social welfare. Through the lens of stakeholder theory and triple bottom-line theory, this study establishes a private-public-people partnership (P4) model to examine the effectiveness of green measures and develop optimal subsidy programs. These programs are intended to function in an economy where the tourism industry is sustainably managed, with environmental, economic and social objectives. Unlike traditional models using a two-layer structure, a three-layer game-theoretical approach is employed to better capture the complexities of real-world dynamics. Our analysis reveals that the structure of the optimal subsidy program relies on (a) the market types (mass versus niche); and (b) the presence of well-implemented measures for higher-level green tourism. Key findings include: (1) well-budgeted subsidy programs can achieve the three goals; (2) governments should prioritize tourist subsidy in niche markets, while tourism business subsidy is necessary for the mass market; and (3) tourism businesses benefit from higher-level green measures, which contribute to greener tourism experience, higher price stability, and a better environment.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"113 ","pages":"Article 105319"},"PeriodicalIF":12.4,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145220457","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

From profile pictures to booking choices: Understanding the role of intelligence cues in hosts’ photos 从个人资料照片到预订选择：了解主人照片中智力线索的作用

IF 12.4 1区管理学

Tourism Management Pub Date : 2026-04-01 Epub Date: 2025-09-27 DOI: 10.1016/j.tourman.2025.105313

Jian-Wu Bi, Xin Wen, Tian-Yu Han , Hong Xu

{"title":"From profile pictures to booking choices: Understanding the role of intelligence cues in hosts’ photos","authors":"Jian-Wu Bi, Xin Wen, Tian-Yu Han , Hong Xu","doi":"10.1016/j.tourman.2025.105313","DOIUrl":"10.1016/j.tourman.2025.105313","url":null,"abstract":"<div><div>This study explores the relationship between the perceived intelligence in hosts' profile photos and consumers’ booking intentions in peer-to-peer accommodation platforms. Specifically, we first developed a deep learning model to assess the intelligence signals projected through hosts’ profile photos. Using this model, we quantified these signals across Airbnb listings in seven major U.S. cities. We then employed econometric models to analyze how these intelligence signals influence consumer booking intentions. The findings reveal that: (1) a U-shaped relationship exists between intelligence signals and booking intentions; (2) psychological safety needs moderate the left side of the U-shaped relationship; (3) self-discrepancy moderates the right side; and (4) factors such as age, emotional expression, image quality, facial hair, eye direction, and facial orientation significantly influence consumers’ perceptions of intelligence signals. This study contributes to the literature on visual marketing in peer-to-peer accommodations and offers practical suggestions for optimizing profile photo design.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"113 ","pages":"Article 105313"},"PeriodicalIF":12.4,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145158329","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Deciphering the myths of engagement with destination short video: the perspective of modality 解读目的地短视频的迷思：情态的视角

IF 12.4 1区管理学

Tourism Management Pub Date : 2026-04-01 Epub Date: 2025-08-30 DOI: 10.1016/j.tourman.2025.105286

Siqi Guo , Dan Wang , Ning Deng

{"title":"Deciphering the myths of engagement with destination short video: the perspective of modality","authors":"Siqi Guo , Dan Wang , Ning Deng","doi":"10.1016/j.tourman.2025.105286","DOIUrl":"10.1016/j.tourman.2025.105286","url":null,"abstract":"<div><div>The multimodal nature of short videos offers destination marketers opportunities to engage audiences on social media, while also posing challenges in understanding effective engagement strategies. This study focuses on video characteristics to explore audience engagement with destination short videos from a novel perspective. Drawing upon Elleström (2010)'s Intermediality theory and Luo et al. (2024)'s modal interdependence framework, we develop a multimodal framework for analyzing video characteristics through the lens of modality. Using this framework, a sample of 1636 short videos related to Chengdu posted on Douyin is examined through video mining, principal component regression, and full-set qualitative comparative analysis. 15 video characteristics are extracted from three modalities and three material interfaces, identifying four principal components and three configuration paths that drive high video engagement. This study significantly contributes to tourism marketing and multimodal data research in the tourism domain and provides practical implications for short video creators and destination marketers.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"113 ","pages":"Article 105286"},"PeriodicalIF":12.4,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144916260","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Crafting ethically meaningful experiences: Towards experiential corporate social responsibility 创造有道德意义的经验：走向经验性企业社会责任

IF 12.4 1区管理学

Tourism Management Pub Date : 2026-04-01 Epub Date: 2025-10-11 DOI: 10.1016/j.tourman.2025.105323

Henri Kuokkanen , Dai-In Danny Han , Ksenia Kirillova , Malu Boerwinkel

引用次数: 0