Tourism Management最新文献_第5页

The dynamic joint roles of green human resource management and environmentally specific transformational leadership on team green behavior 绿色人力资源管理和特定环境变革型领导力对团队绿色行为的动态共同作用

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-09-17 DOI: 10.1016/j.tourman.2024.105046

Ziying Mo , Matthew Tingchi Liu , Ivan Ka Wai Lai

{"title":"The dynamic joint roles of green human resource management and environmentally specific transformational leadership on team green behavior","authors":"Ziying Mo , Matthew Tingchi Liu , Ivan Ka Wai Lai","doi":"10.1016/j.tourman.2024.105046","DOIUrl":"10.1016/j.tourman.2024.105046","url":null,"abstract":"<div><p>Despite the increasing research interest in green human resource management (GHRM) and environmentally specific transformational leadership (ESTFL) in the tourism and hospitality sectors, both research fields remain largely separate, with few studies considering their dynamic interactions. Drawing on person–environment fit theory, the current research contributes to both fields by examining how GHRM and ESTFL together dynamically shape team green behavior through different team green climate processes. The research proposes that GHRM and ESTFL positively interact in the supplementary fit to shape team green behavior through team green priority climate, whereas they negatively interact in the complementary fit to shape team green behavior through team green psychological climate. The proposed model was tested using two independent surveys including Chinese (Study 1) and US (Study 2) tourism and hospitality employees. The findings support the research hypotheses. This research has theoretical and practical implications for green tourism and hospitality management.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105046"},"PeriodicalIF":10.9,"publicationDate":"2024-09-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142242481","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-09-14 DOI: 10.1016/j.tourman.2024.105052

Rodney Westerlaken

引用次数: 0

Restaurant survival prediction using machine learning: Do the variance and sources of customers’ online reviews matter? 利用机器学习预测餐厅生存状况：顾客在线评论的差异和来源重要吗？

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-09-13 DOI: 10.1016/j.tourman.2024.105038

Hengyun Li , Anqi Zhou , Xiang (Kevin) Zheng , Jian Xu , Jing Zhang

{"title":"Restaurant survival prediction using machine learning: Do the variance and sources of customers’ online reviews matter?","authors":"Hengyun Li , Anqi Zhou , Xiang (Kevin) Zheng , Jian Xu , Jing Zhang","doi":"10.1016/j.tourman.2024.105038","DOIUrl":"10.1016/j.tourman.2024.105038","url":null,"abstract":"<div><p>Restaurant constitutes an essential part of the tourism industry. In times of uncertainty and transition, restaurant survival prediction is vital for deepening organizations' understanding of business performance and facilitating decisions. By tapping into online reviews, a prevalent form of user-generated content, this study identifies review variance as a leading indicator of restaurants’ survival drawing from data on 2838 restaurants in Boston and their corresponding reviews. Machine learning–based survival analysis shows that models integrating fine-grained review variance (i.e., review rating variance, overall review sentiment variance, and fine-grained review sentiment variance) outperform models that do not account for these factors in restaurant survival prediction before and during the pandemic. Furthermore, in most cases, expert reviews hold stronger predictive power for pre-pandemic restaurant survival than non-expert and all forms of reviews. This study contributes to the literature on business survival prediction and guides industry practitioners in monitoring and enhancing their enterprises.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105038"},"PeriodicalIF":10.9,"publicationDate":"2024-09-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142228704","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The role of local adaptive capacity in marine ecotourism scenarios 地方适应能力在海洋生态旅游方案中的作用

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-09-10 DOI: 10.1016/j.tourman.2024.105039

I Wayan Koko Suryawan , Vania Dian Gunawan , Chun-Hung Lee

引用次数: 0

When intangible cultural heritage meets modernization–Can Chinese opera with modernized elements attract young festival-goers? 当非物质文化遗产遇上现代化--加入现代化元素的中国戏曲能否吸引年轻观众？

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-09-07 DOI: 10.1016/j.tourman.2024.105036

Shanshi Li , ShiNa Li , Lawrence Hoc Nang Fong , Yiqi Li

{"title":"When intangible cultural heritage meets modernization–Can Chinese opera with modernized elements attract young festival-goers?","authors":"Shanshi Li , ShiNa Li , Lawrence Hoc Nang Fong , Yiqi Li","doi":"10.1016/j.tourman.2024.105036","DOIUrl":"10.1016/j.tourman.2024.105036","url":null,"abstract":"<div><p>Although festivals centered around intangible cultural heritage (ICH) remain pivotal attractions for tourism destinations, the enduring appeal of Chinese opera experiences a significant decline. This research investigates whether imbuing traditional Chinese opera with modernized elements would attract young festival-goers, applying cognitive appraisal theory. Study 1 utilizing a mixed method generated eight dimensions (i.e., action, costume, lighting, makeup, music, script, story, and venue) and 41 items for measuring modernized attributes of Chinese opera. Study 2, conducted during an immersive Chinese opera festival performing “The Drunken Concubine”, discovered sequential effects of multiple modernized attributes of Chinese opera on perceived novelty, enjoyment, satisfaction and loyalty. Intriguingly, this impact remains robust irrespective of attendees’ subjective knowledge. Study 3 supplements these findings with interpretative evidence derived from interviews and physiological data. The study advances our understanding of how young visitors evaluate modernization of ICH based on hybrid measures and extends the literature on ICH festivals.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105036"},"PeriodicalIF":10.9,"publicationDate":"2024-09-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142148679","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

A meta-analysis of employee perceptions of CSR in tourism and hospitality: Antecedents, outcomes, and boundaries 旅游业和酒店业员工对企业社会责任认知的荟萃分析：前因、结果和界限

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-09-06 DOI: 10.1016/j.tourman.2024.105035

Ji Wen , Zhixi Huo , Xiaoge Xu , Lu Zhang , Xin Liu

引用次数: 0

Understanding reputational disaster during economic crises: Evaluating aviation sector response differentials 了解经济危机期间的声誉灾难：评估航空业的应对差异

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-08-31 DOI: 10.1016/j.tourman.2024.105028

Erdinc Akyildirim , Shaen Corbet , Juan Luis Nicolau , Les Oxley

{"title":"Understanding reputational disaster during economic crises: Evaluating aviation sector response differentials","authors":"Erdinc Akyildirim , Shaen Corbet , Juan Luis Nicolau , Les Oxley","doi":"10.1016/j.tourman.2024.105028","DOIUrl":"10.1016/j.tourman.2024.105028","url":null,"abstract":"<div><p>This research investigates the impact of reputational events on the financial performance of airlines, with a particular focus on differential behaviour regarding the types of events—environmental, social, and governance (ESG), and the economic cycle, whether recessionary or expansionary. Based on a sample of 6288 events, our findings reveal a distinct pattern of depressed returns and increased variance in the aftermath of high severity and novel reputational events—more pronounced during periods of domestic economic crisis. Interestingly, our results show that reputational damage tied to environmental issues does not carry the same weight as those in social and governance categories. Further, contagion effects are identified within the industry, with significant spillovers observed during periods of stability and crisis. This research holds important implications for corporate reputation management, ESG investing, and regulatory policy, underlining the need for transparent communication and stringent oversight across the aviation industry.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"106 ","pages":"Article 105028"},"PeriodicalIF":10.9,"publicationDate":"2024-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S026151772400147X/pdfft?md5=36dc6dc7de5c497947bda0d2865ea36f&pid=1-s2.0-S026151772400147X-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142099082","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Cost-benefit analysis in UK hotels: A hybrid SOCP-MCDM approach 英国酒店的成本效益分析：SOCP-MCDM 混合方法

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-08-30 DOI: 10.1016/j.tourman.2024.105034

Yong Tan , Sangwon Park , Antônio Mamede Araújo de Medeiros , Peter Wanke

{"title":"Cost-benefit analysis in UK hotels: A hybrid SOCP-MCDM approach","authors":"Yong Tan , Sangwon Park , Antônio Mamede Araújo de Medeiros , Peter Wanke","doi":"10.1016/j.tourman.2024.105034","DOIUrl":"10.1016/j.tourman.2024.105034","url":null,"abstract":"<div><p>Performance evaluation has been an important topic of concern for tourism industry practitioners as well as academic researchers, and its investigation in the UK hotel sector is paramount because this industry has been experiencing a higher level of competition. The present study contributes to the previous literature on hotel performance evaluation in general by proposing an innovative hybrid method combining the second-order cone programming (SOCP) method and multi-criteria decision-making (MCDM) method to estimate the performance of the UK hotel sector. The innovation lies in the synergistic combination of SOCP and MCDM methodologies, enabling a comprehensive assessment of hotel performance by managing a non-linear optimisation. Overall, this hybrid method benefits from the ability to be more flexible in addressing complex operational issues and provide more accurate results. This research provides a cost-benefit analysis within the proposed method, suggesting important policy implications in the tourism industry.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"106 ","pages":"Article 105034"},"PeriodicalIF":10.9,"publicationDate":"2024-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0261517724001535/pdfft?md5=e4d725c1de376965061d60553b346ea4&pid=1-s2.0-S0261517724001535-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142099045","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Navigating market waves: How CEO political ideology shapes the currents of innovation-induced tourism value 驾驭市场浪潮：首席执行官的政治意识形态如何影响创新引发的旅游价值潮流

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-08-29 DOI: 10.1016/j.tourman.2024.105033

Fernando Campayo-Sanchez , Francisco José Mas-Ruiz , Juan Luis Nicolau

{"title":"Navigating market waves: How CEO political ideology shapes the currents of innovation-induced tourism value","authors":"Fernando Campayo-Sanchez , Francisco José Mas-Ruiz , Juan Luis Nicolau","doi":"10.1016/j.tourman.2024.105033","DOIUrl":"10.1016/j.tourman.2024.105033","url":null,"abstract":"<div><p>The upper echelons theory postulates that the cognitive frameworks of top executives shape organizational decisions and behaviors. Based on this theory, this study contributes to the literature by analyzing the effects of the chief executive officer's (CEO) political ideology and political climate on variations in the market value of tourism firms resulting from their innovation activities. An empirical application was conducted on major U.S. hotel companies that have traded on the stock market for the last 25 years (1998–2022) and made innovation-related announcements. This application shows that, although the implementation of innovative activities positively affects a firm's market value, both the CEO's political ideology and the political climate influence the degree of change in the said market value. This study has fundamental theoretical implications for upper echelons theory by improving the understanding of how cognitive diversity derived from political ideology influences decision-making and its outcomes.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"106 ","pages":"Article 105033"},"PeriodicalIF":10.9,"publicationDate":"2024-08-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0261517724001523/pdfft?md5=16c55290aece4d66884c663df0666c65&pid=1-s2.0-S0261517724001523-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142090498","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

All words have consequences: Concrete versus abstract language in management response to hotel guest reviews 言出必行：管理层回应酒店客人评论时的具体语言与抽象语言

IF 10.9 1区管理学

Tourism Management Pub Date : 2024-08-24 DOI: 10.1016/j.tourman.2024.105032

Chunyu Li , Yiheng Yu , Raffaele Filieri , Geng Cui

{"title":"All words have consequences: Concrete versus abstract language in management response to hotel guest reviews","authors":"Chunyu Li , Yiheng Yu , Raffaele Filieri , Geng Cui","doi":"10.1016/j.tourman.2024.105032","DOIUrl":"10.1016/j.tourman.2024.105032","url":null,"abstract":"<div><p>Hospitality managers increasingly respond to hotel guest reviews to achieve customer satisfaction and cultivate customer relationships. Conventional wisdom suggests that concrete language is more effective in customer service encounters. However, little is known whether, when and why abstract <em>versus</em> concrete management response is more effective in achieving customer satisfaction. We adopt a mixed-method approach with a big data study based on a sample of 1,253,668 reviews from 2306 hotels and two scenario-based laboratory experiments. We show that abstract (<em>versus</em> concrete) management response fosters greater customer satisfaction when it addresses positive (<em>versus</em> negative) reviews or is from a senior manager (<em>versus</em> junior staff). When responding to positive (<em>versus</em> negative) reviews or issued by a senior manager (<em>versus</em> junior staff), the abstract (<em>versus</em> concrete) response enhances customers’ perceived warmth (<em>versus</em> perceived competence). Our findings provide meaningful guidelines for the hospitality and tourism industry.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"106 ","pages":"Article 105032"},"PeriodicalIF":10.9,"publicationDate":"2024-08-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0261517724001511/pdfft?md5=e7ec51d9bb7f4b48df6a28fd9c80380e&pid=1-s2.0-S0261517724001511-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142048050","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0