Government Information Quarterly最新文献_第2页

Innovation interrupted: The gap between value creation and evaluation in the public sector 创新中断：公共部门价值创造与评估之间的差距

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2025-06-12 DOI: 10.1016/j.giq.2025.102035

Leman Isik

{"title":"Innovation interrupted: The gap between value creation and evaluation in the public sector","authors":"Leman Isik","doi":"10.1016/j.giq.2025.102035","DOIUrl":"10.1016/j.giq.2025.102035","url":null,"abstract":"<div><div>Innovation in the public sector is crucial for addressing societal challenges, improving service delivery, and delivering public value. This qualitative study of what is valued in 141 public sector digital innovation initiatives in Sweden reveals a shift in what is valued when setting out value creation propositions (goals), and when value is later evaluated (intended outcomes). An emphasis on operational efficiency in the latter narrows the focus of innovation, prioritizing operational efficiency over broader societal benefits. Using a valuation lens, the research shows that this shift in values amounts to decoupling between value creation propositions and evaluated values. To address this, the study investigates the following research question (RQ):</div><div><em>How does an interruption of the coupling between value creation propositions and their evaluated value influence public sector innovation?</em></div><div>This study identifies three kinds of decoupling, namely <em>translation errors, prioritization clashes, and open-endedness</em>—that drive this interruption in public sector innovation.</div><div>While operational efficiency elsewhere is seen as a driver of (public sector) innovation, here I argue that it risks becoming an inhibitor. The same is true of open-ended digital innovation for its own sake, insofar as it contributes to decoupling perceptions of what is valuable in public sector digital innovation. By positioning these insights within the broader literature on public sector innovation and valuation, this study underscores the critical implications of avoiding decoupling, for effective innovation in the public sector.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 3","pages":"Article 102035"},"PeriodicalIF":7.8,"publicationDate":"2025-06-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144271781","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Benefits slippage: The yearlong process of implementing electronic document management in a Danish municipality 效益下滑：在丹麦市政当局实施电子文档管理长达一年的过程

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2025-06-05 DOI: 10.1016/j.giq.2025.102051

Kasper N. Vissing, Mikkel H. Knoll, Morten Hertzum

{"title":"Benefits slippage: The yearlong process of implementing electronic document management in a Danish municipality","authors":"Kasper N. Vissing, Mikkel H. Knoll, Morten Hertzum","doi":"10.1016/j.giq.2025.102051","DOIUrl":"10.1016/j.giq.2025.102051","url":null,"abstract":"<div><div>Government institutions invest substantial resources in digitalizing their processes and services. To benefit from these investments, the expected benefits must be specified and systematically pursued. Otherwise, they will likely slip. Benefits slippage is the situation where specified benefits do not materialize even though they continue to be seen as, at least partially, realizable. This study investigates benefits slippage in the implementation of electronic document management in a municipality in Denmark. On the basis of interviews, we identify three reasons why benefits slipped. First, inactionable benefits specifications make it difficult to see the link between the specified benefits and the work-process changes necessary to realize them, thereby leaving staff without directions about what changes to implement. Second, a prolonged realization process increases the opportunity for external events to disrupt the process, thereby shifting attention to other matters before the benefits have been realized. Third, absent benefits follow-up leaves the status of benefits realization uncertain or ignores indications that benefits have not been realized, thereby prolonging or discontinuing the realization process. In the studied municipality, the specified benefits had slipped for three years. Future research should investigate how benefits-realization initiatives can be resumed late, locally, and at low cost.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 3","pages":"Article 102051"},"PeriodicalIF":7.8,"publicationDate":"2025-06-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144220869","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Exploring the complexity of cross-boundary data collaboratives based on the foundation of governmental open data: A study in Taiwan 基于政府开放数据的跨界数据协同复杂性探讨：以台湾为例

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2025-06-04 DOI: 10.1016/j.giq.2025.102049

Tung-Mou Yang , Yi-Jung Wu

{"title":"Exploring the complexity of cross-boundary data collaboratives based on the foundation of governmental open data: A study in Taiwan","authors":"Tung-Mou Yang , Yi-Jung Wu","doi":"10.1016/j.giq.2025.102049","DOIUrl":"10.1016/j.giq.2025.102049","url":null,"abstract":"<div><div>In recent years, there has been a growing trend of data-driven collaborative partnerships based on governmental open data. Some government agencies are attempting to form cross-boundary data collaboratives with actors and organizations from other sectors to tackle public issues and develop innovative applications. While research focusing on cross-boundary data collaboratives remains limited, this study explores the dynamics and complexity of related initiatives in the context of Taiwan's open government data using a qualitative research approach. This study identifies and discusses the motivations, forms, and influential factors of cross-boundary data collaboratives with empirical data support. Specifically, this study explores the influential factors from four perspectives: data, organization, legislation, and environment. It is noted that government agencies and participants from other sectors can possess mixed combinations of motivations. Additionally, government agencies are still learning and adapting to the concept of cross-boundary data collaboratives, which represent both opportunities and challenges. Therefore, government agencies and participants from other sectors tend to maintain a flexible collaborative structure to retain a high level of autonomy and flexibility in respective initiatives. It is expected that the discussion and practical implications of this exploratory research can provide insights to both academic researchers and practitioners. The reported experiences in cross-boundary data collaboratives can also be valuable to government administrations in other countries.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 3","pages":"Article 102049"},"PeriodicalIF":7.8,"publicationDate":"2025-06-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144212116","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The prevalence of public values in public private partnerships for government digitalisation: A systematic review of the literature 公共价值观在政府数字化公私伙伴关系中的盛行：对文献的系统回顾

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2025-06-03 DOI: 10.1016/j.giq.2025.102048

Jessica Breaugh , Gerhard Hammerschmid , Simona Stockreiter

{"title":"The prevalence of public values in public private partnerships for government digitalisation: A systematic review of the literature","authors":"Jessica Breaugh , Gerhard Hammerschmid , Simona Stockreiter","doi":"10.1016/j.giq.2025.102048","DOIUrl":"10.1016/j.giq.2025.102048","url":null,"abstract":"<div><div>This study presents a systematic literature review of 74 articles examining public-private partnerships (PPPs) in digitalisation projects, analysing how public values are represented in this literature. It contributes to the literature by systematically mapping how public values are discussed in PPP-driven digitalisation, distinguishing between their role as internal governance mechanisms (internal public value enablers) and their broader societal effects (external public value outcomes). It also identifies gaps in empirical research, particularly in understanding public value conflicts and trade-offs in PPPs. While public values such as efficiency, participation, and accountability are the most frequently cited in the literature, other values such as accessibility, trust and proportionality also emerged. Despite the collaborative nature of PPPs, our review uncovers conflicts between public and private sector motives, emphasizing the need for public sector actors to actively safeguard public values. The study thus contributes to a broader understanding of public values representation in the context of digitalisation projects.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 3","pages":"Article 102048"},"PeriodicalIF":7.8,"publicationDate":"2025-06-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144196467","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Intelligent technologies, governments, and citizens: An overview of benefits and opportunities and challenges and risks 智能技术、政府和公民：利益、机遇、挑战和风险概述

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2025-05-23 DOI: 10.1016/j.giq.2025.102036

Mila Gasco-Hernandez , David Valle-Cruz

{"title":"Intelligent technologies, governments, and citizens: An overview of benefits and opportunities and challenges and risks","authors":"Mila Gasco-Hernandez , David Valle-Cruz","doi":"10.1016/j.giq.2025.102036","DOIUrl":"10.1016/j.giq.2025.102036","url":null,"abstract":"<div><div>Intelligent technologies, such as artificial intelligence, are set to impact society, industries, and governments by changing organizational processes and interactions between citizens and organizations as well as by increasing economic, social, and political opportunities and risks. Although academia is closely following these trends, more research is needed to delve into the details of how different types of intelligent technologies shape the way government organizations around the world operate and to provide insights based on empirical evidence. This introductory article to the Special Issue “Intelligent Technologies, Governments, and Citizens”, which includes the best papers presented at the 23rd Annual International Conference on Digital Government Research (dg.o 2022), aims to understand the opportunities and benefits as well as the challenges and risks associated with the implementation of intelligent technologies in government organizations. The ultimate goal of the article is to propose some ideas that contribute to the conversation about the use of intelligent technologies in government and that, therefore, add to the ongoing research agenda on this topic.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 2","pages":"Article 102036"},"PeriodicalIF":7.8,"publicationDate":"2025-05-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144123243","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Bringing in horizontal strategic interactions: Blame avoidance and local governments' bandwagon strategy in prioritizing E-participation 引入横向战略互动：电子参与优先化的责任规避与地方政府从众策略

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2025-05-22 DOI: 10.1016/j.giq.2025.102034

Ziteng Fan , Yijia Jing , Shaowei Chen

{"title":"Bringing in horizontal strategic interactions: Blame avoidance and local governments' bandwagon strategy in prioritizing E-participation","authors":"Ziteng Fan , Yijia Jing , Shaowei Chen","doi":"10.1016/j.giq.2025.102034","DOIUrl":"10.1016/j.giq.2025.102034","url":null,"abstract":"<div><div>While local governments' ambivalence toward and strategic behaviors in e-participation reforms have recently attracted surging scholarly attention, insufficient scholarly attention has been paid to horizontal strategic interactions among local governments, which have salient implications for the effectiveness of e-participation reforms. This research aims to fill this gap using the case of China's e-participation reform. By examining the complex intra-regime bureaucratic dynamics in e-participation, we assert that local governments are confronted with an e-participation dilemma, making blame avoidance (BA) the primary motivation in implementing e-participation mandates. Furthermore, we argue that local governments tend to adopt a particular BA strategy, the bandwagon strategy, to cope with the dilemma. Additionally, patronage ties, a crucial informal political institution, weaken their tendency to engage in the bandwagon strategy. Using a unique dataset on provincial governments' e-participation policy priorities, our empirical analyses with panel data spatial econometric models obtain robust evidence that supports our theory.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 2","pages":"Article 102034"},"PeriodicalIF":7.8,"publicationDate":"2025-05-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144116023","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Resolving value conflicts in public AI governance: A procedural justice framework 解决公共人工智能治理中的价值冲突：一个程序正义框架

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2025-05-13 DOI: 10.1016/j.giq.2025.102033

Karl de Fine Licht

{"title":"Resolving value conflicts in public AI governance: A procedural justice framework","authors":"Karl de Fine Licht","doi":"10.1016/j.giq.2025.102033","DOIUrl":"10.1016/j.giq.2025.102033","url":null,"abstract":"<div><div>This paper addresses the challenge of resolving value conflicts in the public governance of artificial intelligence (AI). While existing AI ethics and regulatory frameworks emphasize a range of normative criteria—such as accuracy, transparency, fairness, and accountability—many of these values are in tension and, in some cases, incommensurable. I propose a procedural justice framework that distinguishes between conflicts among derivative trustworthiness criteria and those involving fundamental democratic values. For the former, I apply analytical tools such as the Dominance Principle, Supervaluationism, and Maximality to eliminate clearly inferior alternatives. For the latter, I argue that justifiable decision-making requires procedurally fair deliberation grounded in widely endorsed principles such as publicity, inclusion, relevance, and appeal. I demonstrate the applicability of this framework through an indepth analysis of an AI-based decision support system used by the Swedish Public Employment Service (PES), showing how institutional decision-makers can navigate complex trade-offs between efficiency, explainability, and legality. The framework provides public institutions with a structured method for addressing normative conflicts in AI implementation, moving beyond technical optimization toward democratically legitimate governance.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 2","pages":"Article 102033"},"PeriodicalIF":7.8,"publicationDate":"2025-05-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143936084","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Toward intelligence or ignorance? Performativity and uncertainty in government tech narratives 走向智慧还是无知？政府科技叙事中的表演性和不确定性

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2025-05-10 DOI: 10.1016/j.giq.2025.102032

Leif Sundberg , Katarina Gidlund , Aron Larsson , Niclas Olofsson

{"title":"Toward intelligence or ignorance? Performativity and uncertainty in government tech narratives","authors":"Leif Sundberg , Katarina Gidlund , Aron Larsson , Niclas Olofsson","doi":"10.1016/j.giq.2025.102032","DOIUrl":"10.1016/j.giq.2025.102032","url":null,"abstract":"<div><div>Emerging technologies are often accompanied by optimistic “tech narratives” that emphasize their potential benefits to society. These narratives appear in various sources, including public policy documents, media coverage, and academic literature. However, identifying their origins and underlying rationale can be challenging. This paper addresses the research question (RQ): How can government tech narratives be traced and unveiled? To answer this question, we draw on the theoretical frameworks of “performativity” and “uncertainty assessment” to develop a two-step approach for investigating tech narratives. We apply this methodology to trace a narrative promoting the benefits of artificial intelligence (AI) in the Swedish public sector back to its source, an emerging government AI policy program. Our analysis reveals a hybridization of economic and political interests, as well as a recognized ignorance reflected in the lack of scrutiny of highly uncertain calculations. By presenting this two-step methodology for tracing and critically examining tech narratives, this paper makes a methodological contribution. In applying this approach, we also provide empirical insights into how tech narratives facilitate the materialization of technological infrastructures.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 2","pages":"Article 102032"},"PeriodicalIF":7.8,"publicationDate":"2025-05-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143929178","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Assessing the information security posture of online public services worldwide: Technical insights, trends, and policy implications 评估全球在线公共服务的信息安全态势：技术见解、趋势和政策含义

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2025-05-08 DOI: 10.1016/j.giq.2025.102031

Diogo Ribeiro , Vítor Fonte , Luis Felipe Ramos , João Marco Silva

{"title":"Assessing the information security posture of online public services worldwide: Technical insights, trends, and policy implications","authors":"Diogo Ribeiro , Vítor Fonte , Luis Felipe Ramos , João Marco Silva","doi":"10.1016/j.giq.2025.102031","DOIUrl":"10.1016/j.giq.2025.102031","url":null,"abstract":"<div><div>The fast global expansion of online public services has transformed how governments interact with citizens, offering convenience and efficiency. However, this digital transformation also introduces significant security risks, as sensitive data exchanged between users and service providers over public networks are exposed to cyber threats. Thus, ensuring the security and trustworthiness of these services is critical to the success of Electronic Government (EGOV) initiatives. This study evaluates the information security posture of 3068 public service platforms across all 193 UN Member States through non-intrusive assessments conducted in 2023 and 2024. The evaluation focuses on three key dimensions: (i) the adoption of secure end-to-end communication protocols, (ii) the trustworthiness of digital certificate chains, and (iii) the exposure of hosting servers to known vulnerabilities. The findings reveal that while some progress has been made in securing online public services, substantial gaps remain in the implementation of international security standards and best practices. Many platforms continue to rely on outdated cryptographic protocols, misconfigured certificates, and unpatched vulnerabilities, leaving citizens and services vulnerable to cyber threats due to weaknesses that malicious actors can easily and inconspicuously identify. These insights emphasize the need for effective implementation of more comprehensive cybersecurity policies, proactive security assessments, and improved regulatory compliance checks. Additionally, this work provides actionable guidance for governments and system administrators to enhance the security of EGOV infrastructures by addressing persistent vulnerabilities and adopting robust cybersecurity practices.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 2","pages":"Article 102031"},"PeriodicalIF":7.8,"publicationDate":"2025-05-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143918496","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

AI adoption in public administration: Perspectives of public sector managers and public sector non-managerial employees 人工智能在公共管理中的应用：公共部门管理人员和公共部门非管理人员的视角

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2025-04-24 DOI: 10.1016/j.giq.2025.102029

Tessa Haesevoets , Bram Verschuere , Arne Roets

{"title":"AI adoption in public administration: Perspectives of public sector managers and public sector non-managerial employees","authors":"Tessa Haesevoets , Bram Verschuere , Arne Roets","doi":"10.1016/j.giq.2025.102029","DOIUrl":"10.1016/j.giq.2025.102029","url":null,"abstract":"<div><div>Artificial intelligence (AI) is increasingly infusing various facets of society, including public administration. In this setting, public servants play a pivotal role in the adoption of new technologies. Using an experimental design, the present study investigated public sector managers' willingness to <em>implement</em> AI and public sector non-managerial employees' willingness to <em>accept</em> AI for various internal management purposes. Our findings point to prevailing skepticism toward AI, with a preference for AI serving in a supportive rather than a (co)decisive or fully autonomous role. Additionally, attitudes toward AI vary depending on the nature of the internal management practice, with practices requiring more ‘soft’ (interpersonal) skills eliciting greater hesitancy toward AI involvement. Furthermore, our results also highlight a subtle disparity between managers and non-managers, with managers being slightly more inclined to implement extensive AI involvement than non-managers are willing to accept, particularly for practices demanding mainly ‘hard’ (technical) skills. By providing a more nuanced understanding of AI adoption in public administration, the present study offers important theoretical and practical insights.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 2","pages":"Article 102029"},"PeriodicalIF":7.8,"publicationDate":"2025-04-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143869808","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0