Government Information Quarterly最新文献_第2页

Untangling the web between digital citizen empowerment, accountability and quality of participation experience for e-government: Lessons from India 解开数字公民赋权、问责制和电子政务参与体验质量之间的联系：印度的经验教训

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2024-08-22 DOI: 10.1016/j.giq.2024.101964

Swapnil Sharma , Arpan K. Kar , M.P. Gupta

{"title":"Untangling the web between digital citizen empowerment, accountability and quality of participation experience for e-government: Lessons from India","authors":"Swapnil Sharma , Arpan K. Kar , M.P. Gupta","doi":"10.1016/j.giq.2024.101964","DOIUrl":"10.1016/j.giq.2024.101964","url":null,"abstract":"<div><p>In the digital era, governance is undergoing a transformation, moving state–citizen engagement into online realms, where citizens serve as users and collaborators in shaping services and policies. Empowering citizens to act as social innovators on issues affecting their lives and local communities is the key to facilitate this transition. As interactions between the state and citizens become more convenient, governments are increasingly focusing on digital citizen empowerment (DCE) to improve the life of their populace. Our study aims to understand the different dimensions of DCE and how it leads to better participation. It also aims to study the role of people's perception towards accountability mechanisms in place and how they can pave the way to enhanced participation behaviour. Employing a mixed-method approach, the study utilises structural equation modelling to examine the relation among e-participation, DCE, and public and social accountability. The results conceptualise DCE, identifying its four dimensions: emotional, cognitive, relational, and behavioural. Furthermore, it underscores the significance of citizens' perceptions of governmental and social accountability in fostering e-participation. These findings are subsequently validated through a focus group discussion involving specialists from relevant fields. The results indicate that behavioural empowerment stands out as the most crucial aspect of DCE and that DCE enhances the quality of participation, with accountability mechanisms playing a pivotal role in achieving this outcome. Additionally, the findings reveal public disenchantment with e-government initiatives due to perceived administrative unresponsiveness. By pinpointing specific dimensions of individual empowerment, this study provides insights for policymakers to deliver accountable e-government services that promote enhanced e-participation.</p></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"41 3","pages":"Article 101964"},"PeriodicalIF":7.8,"publicationDate":"2024-08-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142044338","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Does being informed about government transparency boost trust? Exploring an overlooked mechanism 了解政府透明度会提高信任度吗？探索一个被忽视的机制

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2024-08-09 DOI: 10.1016/j.giq.2024.101960

Juan Pablo Ripamonti

{"title":"Does being informed about government transparency boost trust? Exploring an overlooked mechanism","authors":"Juan Pablo Ripamonti","doi":"10.1016/j.giq.2024.101960","DOIUrl":"10.1016/j.giq.2024.101960","url":null,"abstract":"<div><p>Governments implement transparency policies aiming to enhance citizens' trust, but the outcomes of these efforts are complex and not fully understood. Existing literature often focuses on how citizens consume government information, but tends to overlook the impact of the act of disclosure itself. This study seeks to fill this gap by examining citizens' responses to the act of government disclosure, independent of the content disclosed. Through a factorial survey experiment, the research manipulates motivations, types, and levels of information disclosure across two distinct organizations to assess their impact on public trust. The findings reveal that the act of disclosure generally enhances trust perceptions, but this effect is significantly modulated by individuals' pre-existing attitudes toward transparency. Those indifferent about transparency do not show increased trust, while for those who value transparency, trust increases notably. The study also finds that the disclosure of performance information, particularly when combined with financial information, has the most substantial impact on trust. Moreover, public trust is higher when organizations disclose more information than legally required. These results contribute to a more nuanced understanding of how government transparency influences public trust and highlight the importance of considering citizen attitudes in transparency initiatives.</p></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"41 3","pages":"Article 101960"},"PeriodicalIF":7.8,"publicationDate":"2024-08-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0740624X24000522/pdfft?md5=501ccff0b1c77b9ab7a8fd01962c0eee&pid=1-s2.0-S0740624X24000522-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141953615","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Toward a person-environment fit framework for artificial intelligence implementation in the public sector 公共部门实施人工智能的人与环境契合框架

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2024-07-29 DOI: 10.1016/j.giq.2024.101962

Shalini Misra , Benjamin Katz , Patrick Roberts , Mackenzie Carney , Isabel Valdivia

{"title":"Toward a person-environment fit framework for artificial intelligence implementation in the public sector","authors":"Shalini Misra , Benjamin Katz , Patrick Roberts , Mackenzie Carney , Isabel Valdivia","doi":"10.1016/j.giq.2024.101962","DOIUrl":"10.1016/j.giq.2024.101962","url":null,"abstract":"<div><p>Using an embedded mixed method design, we compared a nationally representative sample of US adults and a sample of US-based emergency managers (EM) on their attitudes toward artificial intelligence (AI) and their intentions to rely on AI in a set of decision-making scenarios relevant to emergency management. Emergency managers reported significantly less positive attitudes toward AI and were less likely to rely on AI for decisions compared to the nationally representative sample. Our analysis of EMs' open-ended responses explaining their choices to use or not use AI-based solutions reflected specific concerns about implementation rather than wariness toward AI generally. These concerns included the complexity of the potential outcomes in the scenarios, the value they placed on human input and their own extensive experience, procedural concerns, collaborative decision-making, team-building, training, and the ethical implications of decisions, rather than a rejection of AI more generally. Managers' insights integrated with our quantitative findings led to a person-environment fit framework for AI implementation in the public sector. Our findings and framework have implications for how AI systems should be introduced and integrated in emergency managerial contexts and in public sector organizations more generally. Public managers' perceptions and intentions to use AI and organizational oversight processes are at least as important as technology design considerations when public sector organizations are considering the deployment of AI.</p></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"41 3","pages":"Article 101962"},"PeriodicalIF":7.8,"publicationDate":"2024-07-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141961301","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Critical constraints on high performance of provincial E-governments in China: A necessary condition analysis 中国省级电子政务高绩效的关键制约因素：必要条件分析

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2024-07-24 DOI: 10.1016/j.giq.2024.101959

Xiaomin Zhang , Bin Chen , Bo Yan , Yao Liu , Long Wu

引用次数: 0

A conceptual digital policy framework via mixed-methods approach: Navigating public value for value-driven digital transformation 通过混合方法建立概念性数字政策框架：为价值驱动型数字化转型的公共价值导航

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2024-07-24 DOI: 10.1016/j.giq.2024.101961

Joong-Yeup Lee , Beomsoo Kim , Sang-Hyeak Yoon

引用次数: 0

Digital transformation decoupling: The impact of willful ignorance on public sector digital transformation 数字化转型脱钩：故意忽视对公共部门数字化转型的影响

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2024-07-16 DOI: 10.1016/j.giq.2024.101958

Jonathan Crusoe , Johan Magnusson , Johan Eklund

{"title":"Digital transformation decoupling: The impact of willful ignorance on public sector digital transformation","authors":"Jonathan Crusoe , Johan Magnusson , Johan Eklund","doi":"10.1016/j.giq.2024.101958","DOIUrl":"10.1016/j.giq.2024.101958","url":null,"abstract":"<div><p>The public sector is actively pursuing digital transformation to ensure continuous operations and relevance. While existing research has outlined essential prerequisites for successful digital transformation, there is recognition of willful ignorance concerning these prerequisites. Public servants may in other words deliberately avoid understanding the necessary conditions for digital transformation, often driven by strategic motives such as evading responsibility and/or accountability. The phenomenon of willful ignorance constitutes an important yet under-researched area within the study of digital government. To close this gap, we investigate the latent factors of willful ignorance in public sector digital transformation, utilizing three sets of national panel data focused on digital transformation prerequisites. Employing exploratory factor analysis on an initial sample, we construct a factor model, subsequently assessing its validity through confirmatory factor analysis on two additional samples. Our research identifies and validates latent factors associated with willful ignorance in the digital transformation of the public sector. Building on these findings, we propose a mid-range variance theory termed “digital transformation decoupling”. By integrating this theory with existing knowledge, we present a set of propositions to guide future research in the realm of public sector digital transformation.</p></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"41 3","pages":"Article 101958"},"PeriodicalIF":7.8,"publicationDate":"2024-07-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0740624X24000509/pdfft?md5=6c85db118e6e31164541ba166aea10b0&pid=1-s2.0-S0740624X24000509-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141630277","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Measuring public procurement transparency with an index: Exploring the role of e-GP systems and institutions 用指数衡量公共采购透明度：探索电子政府采购系统和机构的作用

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2024-07-02 DOI: 10.1016/j.giq.2024.101952

Sangeeta Khorana , Santiago Caram , Nripendra P. Rana

{"title":"Measuring public procurement transparency with an index: Exploring the role of e-GP systems and institutions","authors":"Sangeeta Khorana , Santiago Caram , Nripendra P. Rana","doi":"10.1016/j.giq.2024.101952","DOIUrl":"https://doi.org/10.1016/j.giq.2024.101952","url":null,"abstract":"<div><p>The high expenditure on public procurement by governments makes it imperative to enhance transparency across the procurement cycle with technology-driven initiatives, such as e-procurement systems. This paper develops the Public Procurement Transparency Index and evaluates the impact of institutional reforms and membership of the World Trade Organisation Government Procurement Agreement on transparency. We use the Technology-Organisation-Environment and Balanced e-Participation Index frameworks to analyse transparency in procurement. The Public Procurement Transparency Index uses generalised least squares technique to develop the country-level transparency score. Findings indicate that e-government procurement systems promote transparency, especially in countries with robust institutional frameworks. Further, with fractional probit regression techniques we find institutional quality and infrastructure are key determinants of transparency in public procurement. The results also highlight the importance of information technology and institutional reforms as a means to enhance transparency and accountability in public procurement and offers valuable implications for policymakers.</p></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"41 3","pages":"Article 101952"},"PeriodicalIF":7.8,"publicationDate":"2024-07-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0740624X24000443/pdfft?md5=52149af44a071692ed7b7691e7d87682&pid=1-s2.0-S0740624X24000443-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141480761","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Should government chatbots behave like civil servants? The effect of chatbot identity characteristics on citizen experience 政府聊天机器人的行为是否应该像公务员一样？聊天机器人身份特征对公民体验的影响

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2024-07-01 DOI: 10.1016/j.giq.2024.101957

Xuesong Li, Jian Wang

引用次数: 0

When public values and user-centricity in e-government collide – A systematic review 当电子政务中的公共价值和以用户为中心发生碰撞时--系统性综述

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2024-06-28 DOI: 10.1016/j.giq.2024.101956

Linda Weigl , Tamara Roth , Alexandre Amard , Liudmila Zavolokina

{"title":"When public values and user-centricity in e-government collide – A systematic review","authors":"Linda Weigl , Tamara Roth , Alexandre Amard , Liudmila Zavolokina","doi":"10.1016/j.giq.2024.101956","DOIUrl":"https://doi.org/10.1016/j.giq.2024.101956","url":null,"abstract":"<div><p>User-centricity in e-government is a double-edged sword. While it helps governments design digital services tailored to the needs of citizens, it may also increase the burden on users and deepen the digital divide. From an institutional perspective, these fundamental conflicts are inevitable. To better understand the role and effect of user-centricity in e-government, this paper analyses academic literature on user-centricity and public values. The analysis leads to three main insights: First, there is a conflict in citizen representation that may result from the normative dominance of decision-makers. Second, we identify an accountability conflict that can prevent user-centric innovation from thriving in a highly institutionalized environment. Third, we identify a pluralism conflict that emerges from a clash between the reality of a diverse society and the assumed homogeneity of actors. The need to address these conflicts increases with rapid technological innovation, such as distributed ledger technologies, artificial intelligence, and trust infrastructures. These technologies put the user at the center stage and permeate aspects of social life beyond government. In response to these insights, we outline suggestions for further research and practice.</p></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"41 3","pages":"Article 101956"},"PeriodicalIF":7.8,"publicationDate":"2024-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0740624X24000480/pdfft?md5=f48993078874d36b53248d06936af5db&pid=1-s2.0-S0740624X24000480-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141485031","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Open government data initiatives as agents of digital transformation in the public sector: Exploring the extent of use among early adopters 作为公共部门数字化转型推动力的开放式政府数据倡议：探索早期采用者的使用程度

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2024-06-27 DOI: 10.1016/j.giq.2024.101955

Grace M. Begany , J. Ramon Gil-Garcia

{"title":"Open government data initiatives as agents of digital transformation in the public sector: Exploring the extent of use among early adopters","authors":"Grace M. Begany , J. Ramon Gil-Garcia","doi":"10.1016/j.giq.2024.101955","DOIUrl":"https://doi.org/10.1016/j.giq.2024.101955","url":null,"abstract":"<div><p>Open government data initiatives are important agents of public sector digital transformation and understanding how agencies design, implement, and evaluate strategies for these initiatives is paramount to their ongoing success. However, a challenging and little understood aspect of open government data initiatives is precisely how open data users engage with and use these vital resources. This study examines the extent of open dataset use among early adopters using a cross-sectional analysis of web analytic behavioral data. We quantify early users' extent of use of open datasets from Health Data NY, the first state-level open health data platform. Results of a PLS-SEM analysis provide new empirical evidence that prior, or initial levels of open dataset use positively influence the later extent of open dataset use. Further, prior open government data use influences not only the later variety of open data activities, but also their depth of sophistication. Implications for practice include open data strategies to facilitate deeper, more extensive use of open dataset resources that lead to increased value creation, and ultimately, more effective digital transformation. Theoretically, this study contributes to the body of research on the Unified Theory of Acceptance and Use of Technology (UTAUT) by empirically testing its Use Behavior construct in light of early open data users' extent of use of open datasets, thus providing a more refined understanding of open data use behavior.</p></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"41 3","pages":"Article 101955"},"PeriodicalIF":7.8,"publicationDate":"2024-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141485030","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0