Government Information Quarterly最新文献

{"title":"The dynamics of AI capability and its influence on public value creation of AI within public administration","authors":"Colin van Noordt ,&nbsp;Luca Tangi","doi":"10.1016/j.giq.2023.101860","DOIUrl":"10.1016/j.giq.2023.101860","url":null,"abstract":"<div><p>Artificial Intelligence (AI) technologies in public administration are gaining increasing attention due to the potential benefits they can provide in improving governmental operations. However, translating technological opportunities into concrete public value for public administrations is still limited. One of the factors hindering this progress is the lack of AI capability within public organisations. The research found that various components of AI capability are essential for successfully developing and using AI technologies, including tangible, intangible, and human-related factors. There is a distinction between the AI capability to develop and the AI capability to implement AI technologies, with more administrations capable of the former but finding difficulties in the latter. A lack of in-house technical expertise to maintain and update the AI systems, legal challenges in deploying developed AI systems, and the capability to introduce changes in the organisation to ensure the system remains operational and used by relevant end-users are among the most critical limiting factors for long-term use of AI by public administrations. The research underlines the strong complementarity between historical eGovernment developments and the capability to deploy AI technologies. The study suggests that funding alone may not be enough to acquire AI capability, and public administrations need to focus on both the capability to develop and implement AI technologies. The research emphasizes that human skillsets, both technical and non-technical, are essential for the successful implementation of AI in public administration.</p></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"40 4","pages":"Article 101860"},"PeriodicalIF":7.8,"publicationDate":"2023-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0740624X23000606/pdfft?md5=8f4a174baed45ea0de811332cacf7bde&pid=1-s2.0-S0740624X23000606-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42332977","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Building open government data platform ecosystems: A dynamic development approach that engages users from the start","authors":"Andreas Hein ,&nbsp;Martin Engert ,&nbsp;Sunghan Ryu ,&nbsp;Norman Schaffer ,&nbsp;Sebastian Hermes ,&nbsp;Helmut Krcmar","doi":"10.1016/j.giq.2023.101878","DOIUrl":"https://doi.org/10.1016/j.giq.2023.101878","url":null,"abstract":"<div><p>Open government data (OGD) platform ecosystems hold immense potential for promoting transparency, civic engagement, economic growth, and improved governmental offerings. The prevailing strategy to building OGD platform ecosystems follows a sequential approach where the OGD platform is built first and the ecosystem is built second, resulting in low engagement. In this paper, we derive insights into an alternative approach to developing OGD platform ecosystems from TourismData, a state-owned tourism initiative in Germany. We report on the phases between 2018 and 2022 and derive four dynamic and incremental phases from which we derive three learnings: context specificity, continuous adaptation, and organic expansion. Our findings have theoretical and practical implications for developing high-engagement OGD platform ecosystems that include and engage ecosystem actors from the start and, hence, take advantage of the generative potential of OGD. This approach illustrates the importance of developing OGD platform ecosystems with high contextual relevance to ensure that data can be used to enable meaningful interactions between ecosystem actors and promote continuous adaptation and expansion.</p></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"40 4","pages":"Article 101878"},"PeriodicalIF":7.8,"publicationDate":"2023-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0740624X23000783/pdfft?md5=eba575871ff6380478c6812995901c76&pid=1-s2.0-S0740624X23000783-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91593823","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Can e-government reduce local governments' financial deficits?——Analysis based on county-level data from China","authors":"Ying-Chao Yan ,&nbsp;Shou-Jun Lyu","doi":"10.1016/j.giq.2023.101812","DOIUrl":"https://doi.org/10.1016/j.giq.2023.101812","url":null,"abstract":"<div><p>Research has shown that the centralization of financial power in unitary states is not conducive to local governments' promotion of e-government, resulting in the expansion of local fiscal deficits. The fundamental reason for this problem lies in the contradiction between the information disclosure required for effective e-government and the information concentration characteristic of unitary countries. To identify the impact of e-government on fiscal deficits in this context, we take two e-government pilot projects in China as quasi-natural experiments and conduct difference-in-differences analysis of county-level data from 1997 to 2018. Through a common trend test, a placebo test, a lagged outcome variable design and the difference-in-differences with propensity score matching method, we validate our finding that e-government can effectively reduce the fiscal deficit of local governments. This function is mainly realized through the application of media tools and expansion of the scale of local enterprises. However, the impact of e-government on fiscal deficit differs significantly between regions with different levels of economic development. The effect is more obvious in regions with a poorer economic foundation. Our findings indicate the importance of e-government construction in unitary developing countries.</p></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"40 3","pages":"Article 101812"},"PeriodicalIF":7.8,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49862614","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Measuring the effect of political alignment, platforms, and fake news consumption on voter concern for election processes","authors":"Julia Stachofsky ,&nbsp;Ludwig Christian Schaupp ,&nbsp;Robert E. Crossler","doi":"10.1016/j.giq.2023.101810","DOIUrl":"https://doi.org/10.1016/j.giq.2023.101810","url":null,"abstract":"<div><p>Fake news, propagated on social media platforms, is regularly used as a tool to influence political beliefs. In this paper, we investigate the impact of fake news on perceptions of election processes by drawing on the theory of motivated reasoning. We use survey data on partisan alignment, news consumption habits, and voting methods collected before and after the 2020 United States general election. Our pre-election results indicated that political alignment and the type of news a voter consumes influences their trust perceptions of election processes. These findings were replicated in the post-election results. We also found that Facebook users were more likely to consume fake and hyper-partisan news, whereas people who directly navigate to news websites consume primarily mainstream news sources. Implications for research and policy are discussed along with opportunities for future research on the impacts of fake news.</p></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"40 3","pages":"Article 101810"},"PeriodicalIF":7.8,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49774461","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Identifying the crucial factors of e-government success from the perspective of Australian citizens living with disability using a public value approach","authors":"Gary Sterrenberg,&nbsp;Patrick L'Espoir Decosta","doi":"10.1016/j.giq.2023.101813","DOIUrl":"https://doi.org/10.1016/j.giq.2023.101813","url":null,"abstract":"<div><p>The prevalence of disability across the globe is substantial and is predicted to increase as the population ages. As of 2022, almost one in six citizens in Australia has a disability, with most relying on e-government services to support aspects of their daily living. To cope with the growing service demands, the government is using e-government services as a “default” means to deliver government policy outcomes that create public value for citizens living with disability. It is therefore critical that e-government succeed, as failure to provide adequate services to citizens living with disability can lead to measurable economic and social consequences. This study aims to identify the factors that influence e-government success from the perspective of citizens living with disability, using a public value approach. The study examines twenty cases representing citizens living with disability in Australia, analysed through the ‘lived’ experience of these citizens using e-government.</p></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"40 3","pages":"Article 101813"},"PeriodicalIF":7.8,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49774462","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Government-led and Internet-empowered citizen participation in China's policymaking: A case study of the Shanghai 2035 Master Plan","authors":"Shuangshuang Qiu ,&nbsp;Xiang Gao ,&nbsp;Wenze Yue ,&nbsp;Qun Zhang","doi":"10.1016/j.giq.2023.101806","DOIUrl":"https://doi.org/10.1016/j.giq.2023.101806","url":null,"abstract":"<div><p>Digitalization has expanded the scope of citizen participation. Nevertheless, there are no conclusive findings on online citizen participation and inclusive policymaking. This study adds in line with the discussion with a fresh perspective of institutional bias. It presents new evidence by examining the process, participants, policy agenda, and sentiments of public opinions from the government-led and Internet-empowered citizen participation regarding the 2017–2035 Shanghai Master Plan. Four findings are reported based on the in-depth case study with text and sentiment analysis. First, the government-led model provides institutionalized opportunities for citizen engagement throughout the policy process, while the Internet-empowered citizen participation is characterized by contingency and <em>ad hoc</em><span>. Second, the government-led model remains elite-dominated, while the Internet empowers a wider scope of stakeholders with an open and popularized participation platform. Third, the public opinion from the Internet-empowered model often goes beyond or even against the pre-defined official principles and goals. In contrast, the civic discussion in the government-led model influences policy by changing the sequence of policy agenda or providing focus within the official setting. Fourth, citizens, especially the experts, are more likely to give positive feedback in the government-led model than the Internet-empowered approach. These findings confirm and identify the remaining institutional bias that hinders inclusive policymaking in the Internet age. Theoretically, it reminds scholars to examine the institutional arrangements regarding citizen participation carefully. Practically, it indicates that the central government could facilitate inclusive policymaking at the local level by reducing the institutional bias of the government-led approach and utilizing text and sentiment analysis to urge the local government's response to Internet-empowered public opinion.</span></p></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"40 3","pages":"Article 101806"},"PeriodicalIF":7.8,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49774454","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Proactivity in digital public services: A conceptual analysis","authors":"Hendrik Scholta ,&nbsp;Ida Lindgren","doi":"10.1016/j.giq.2023.101832","DOIUrl":"https://doi.org/10.1016/j.giq.2023.101832","url":null,"abstract":"<div><p>Public organizations are looking for new ways to use digital technologies to increase the efficiency of their internal processes and improve their interactions with clients, whether citizens or businesses. In response, scholars suggest that public organizations be proactive in digital public services such that the organizations approach their clients, rather than the other way around. In the most extreme form of proactivity, clients do not have to do anything to receive a public service. Although various examples of proactive public services are in use, how proactivity changes the conceptual understanding of digital public services remains unclear. Therefore, we derive the changes that proactivity causes in a conceptualization of digital public service by means of a conceptual analysis through the lens of a seminal theoretical work on proactivity. The results indicate that proactivity can ensure equal accessibility to a subset of public services, rely on more comprehensive integration of IT systems on the back end, and change how value is co-created in the service process. We formulate the changes as propositions that future work can investigate empirically and discuss proactive digital public services as a way to reduce clients' administrative burden. We contribute to theory by clarifying the conceptual changes in digital public services that proactivity invokes and call for joint research by scholars of public administration, information systems, and service management to relate the research streams of administrative burden and proactive digital public service.</p></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"40 3","pages":"Article 101832"},"PeriodicalIF":7.8,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49862617","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Social media use for work during non-work hours and work engagement: Effects of work-family conflict and public service motivation","authors":"Fashuo Wang,&nbsp;Yue Li","doi":"10.1016/j.giq.2023.101804","DOIUrl":"https://doi.org/10.1016/j.giq.2023.101804","url":null,"abstract":"<div><p>Social media is widely used for work by civil servants in China at present. In Chinese cultural context, social media use for work during non-work hours (SMUNW) has many different effects on civil servants from those in Western countries. However, we have little understanding about how social media use for work during non-work hours could affect the psychological state of civil servants at work. Drawing upon conservation of resources theory and work-family border theory, this study utilized a moderated mediation model to investigate the relationship between SMUNW and employee work engagement. Based on data collected from 423 Chinese civil servants, the results demonstrated that SMUNW was negatively associated with work engagement. The work-family conflict played a mediating role between SMUNW and work engagement and public service motivation (PSM) moderated the negative effect between work-family conflict and work engagement. More importantly, our findings showed that the indirect relationship between SMUNW and work engagement through work-family conflict was more pronounced for civil servants with higher PSM rather than lower. Finally, theoretical and practical implications are discussed.</p></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"40 3","pages":"Article 101804"},"PeriodicalIF":7.8,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49862618","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Does information technology–organizational resource interaction affect E-government performance? Moderating roles of environmental uncertainty","authors":"Bo Fan ,&nbsp;Taiting Pan","doi":"10.1016/j.giq.2023.101830","DOIUrl":"https://doi.org/10.1016/j.giq.2023.101830","url":null,"abstract":"<div><p>E-governments have become a popular topic in recent decades and have attracted widespread attention on a global scale. Previous research mainly investigating the direct impact of IT infrastructure on e-government performance lacks in the context of other organizational resources and contingency factors. This study uses a panel data from Chinese prefectural cities and further exams the effect of interaction between IT infrastructure and other organizational resources (financial and human resources) on e-government performance through the moderating role of environmental uncertainty (environmental turbulence and complexity) based on resource-based and contingency views. Interaction between IT infrastructure and financial resources has a positive effect on e-government, while the interaction between IT infrastructure and human resources has a negative effect on e-government performance. Additionally, the effect of the interaction between IT infrastructure and organizational resources (financial and human resources) on e-government performance increases with a decrease in environmental turbulence and with an increase in environmental complexity. This article helps practitioners recognize the importance of IT infrastructure in developing e-government performance and provide actionable insights on financial and human resource allocation, while considering IT infrastructure. The paper offers evidences for government managers seeking resource combination to address turbulent and complex environments.</p></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"40 3","pages":"Article 101830"},"PeriodicalIF":7.8,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49774456","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Artificial intelligence in local government services: Public perceptions from Australia and Hong Kong","authors":"Tan Yigitcanlar ,&nbsp;Rita Yi Man Li ,&nbsp;Prithvi Bhat Beeramoole ,&nbsp;Alexander Paz","doi":"10.1016/j.giq.2023.101833","DOIUrl":"https://doi.org/10.1016/j.giq.2023.101833","url":null,"abstract":"<div><p>Despite the exponential growth in the popularity of artificial intelligence (AI), our knowledge on the public perception of AI, especially in the context of local government services, is still limited. To bridge this gap, this study aims to provide empirical evidence and insights into public perceptions concerning the use of AI in local government services. Our methodological approach involves collecting data via an online survey from the residents of three major Australian cities—i.e., Sydney, Melbourne, Brisbane—and Hong Kong (<em>n</em> = 850), and performing statistical analyses. We found that: (a) Ease of using AI is significantly and positively influenced by attitude towards AI; (b) Attitude towards AI significantly and positively influences perceived usefulness of AI in local government services; (c) AI is seen useful in resource management and to improve delivery of service, reduction of cost to provide urban-service, improvement of public safety, and monitoring the effectiveness of strategies to manage environmental crisis, and; (d) AI is more positively perceived by Australians in comparison to Hong Kongers, indicating the impact of contextual and cultural differences. The research findings inform local government authorities—e.g., urban policymakers, managers, and planners—on their AI policy, planning and implementation decisions.</p></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"40 3","pages":"Article 101833"},"PeriodicalIF":7.8,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49774459","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}