Government Information Quarterly最新文献

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Analyzing digital government partnerships: An institutional logics perspective 分析数字政府伙伴关系:制度逻辑的视角
IF 7.8 1区 管理学
Government Information Quarterly Pub Date : 2025-03-01 Epub Date: 2024-12-06 DOI: 10.1016/j.giq.2024.101987
Yiwei Gong, Yan Yang
{"title":"Analyzing digital government partnerships: An institutional logics perspective","authors":"Yiwei Gong,&nbsp;Yan Yang","doi":"10.1016/j.giq.2024.101987","DOIUrl":"10.1016/j.giq.2024.101987","url":null,"abstract":"<div><div>Digital government is transforming public service provision through collaboration between governments and companies. However, establishing digital government partnerships is complex and challenging, with governments often lacking a clear view of the influencing factors in various configurations and their underlying logics. Based on the theory of institutional logics, this study discusses the state, market, and corporation logic in digital government partnerships, and identifies six influencing factors. Employing a multiple qualitative comparative analysis method, the analysis of 31 provincial regions in Chinese mainland over five years derived 19 solutions that lead to a high digital government performance. These findings reveal the causal relationships between the configurational strategies for digital government partnerships and the different outcomes in terms of digital government performance. A series of propositions are derived to explain the logic multiplicity behind the configurations. This study theorizes the configurational relationships of the influencing factors and their underlying logics to enhance the understanding of the intricate diversity and dynamics exhibited within digital government partnerships.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 1","pages":"Article 101987"},"PeriodicalIF":7.8,"publicationDate":"2025-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143136130","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The haves and the have nots: Civic technologies and the pathways to government responsiveness 富人和穷人:公民技术和政府回应的途径
IF 7.8 1区 管理学
Government Information Quarterly Pub Date : 2025-03-01 Epub Date: 2025-01-27 DOI: 10.1016/j.giq.2025.102007
Jonathan Mellon , Fredrik M. Sjoberg , Tiago Peixoto , Jacob Lueders
{"title":"The haves and the have nots: Civic technologies and the pathways to government responsiveness","authors":"Jonathan Mellon ,&nbsp;Fredrik M. Sjoberg ,&nbsp;Tiago Peixoto ,&nbsp;Jacob Lueders","doi":"10.1016/j.giq.2025.102007","DOIUrl":"10.1016/j.giq.2025.102007","url":null,"abstract":"<div><div>As civic life has moved online, scholars have questioned whether this will exacerbate political inequalities due to differential access to technology. However, this concern typically assumes that unequal participation inevitably leads to unequal outcomes: if online participants are unrepresentative of the population, then participation outcomes will benefit groups who participate and disadvantage those who do not. In this paper, we combine results from eight previous studies and new analysis to trace the digital inequality process from the digital divide through to policy outcomes for four different forms of online participation: online voting for Participatory Budgeting in Brazil, online local problem reporting in the United Kingdom through Fix My Street, crowdsourced constitution drafting in Iceland, and online petitioning across 132 countries on <span><span>change.org</span><svg><path></path></svg></span>. In every case, the assumed links in the chain from 1) the digital divide to 2) inequalities in online participation to 3) inequalities in demands made through the platform to 4) inequalities in participation outcomes. In each case, the link broke down because of the platform's institutional features and the surrounding political process. These results show that it is necessary to examine all the steps of online participation and its translation into policy to understand how inequality is created. The simple assumption that inequalities in participation always translate into the same inequalities in outcomes is not borne out in practice.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 1","pages":"Article 102007"},"PeriodicalIF":7.8,"publicationDate":"2025-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143136060","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Best practices in e-government communication: Lessons from the local Governments' use of official facebook pages 电子政务传播的最佳做法:地方政府使用官方facebook页面的经验教训
IF 7.8 1区 管理学
Government Information Quarterly Pub Date : 2025-03-01 Epub Date: 2025-02-08 DOI: 10.1016/j.giq.2025.102010
Hyacinth Balediata Bangero
{"title":"Best practices in e-government communication: Lessons from the local Governments' use of official facebook pages","authors":"Hyacinth Balediata Bangero","doi":"10.1016/j.giq.2025.102010","DOIUrl":"10.1016/j.giq.2025.102010","url":null,"abstract":"<div><div>Although Facebook is seen as a powerful and low-cost tool, insufficient manpower, time, budget, and technical skills hinder effective local government use. Citizens value government pronouncements directly affecting them, especially during uncertain times when guidelines keep changing and are unique per locality. Thus, the study sought the social media use of the 25 most successful cities' official Facebook pages to reveal best practices in e-Government communication for practitioners to learn how to use the relatively new tool efficiently. Using content analysis and anchoring on network analysis theory, the study revealed best practices in posting frequency, post type, shape, length, and topics based on the constructed week sample. Overall, city governments led by younger mayors achieve higher communication success rates. Communication success was also found to be related to the frequency of posting and professionalization. Findings and implications are discussed to help practitioners improve the government's social media utilization.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 1","pages":"Article 102010"},"PeriodicalIF":7.8,"publicationDate":"2025-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143350163","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Exploiting GPT for synthetic data generation: An empirical study 利用GPT合成数据生成:一个实证研究
IF 7.8 1区 管理学
Government Information Quarterly Pub Date : 2025-03-01 Epub Date: 2024-12-19 DOI: 10.1016/j.giq.2024.101988
Tony Busker , Sunil Choenni , Mortaza S. Bargh
{"title":"Exploiting GPT for synthetic data generation: An empirical study","authors":"Tony Busker ,&nbsp;Sunil Choenni ,&nbsp;Mortaza S. Bargh","doi":"10.1016/j.giq.2024.101988","DOIUrl":"10.1016/j.giq.2024.101988","url":null,"abstract":"<div><div>There are many good reasons to use synthetic data instead of real data for research purposes. These reasons may range from the business sensitiveness of real data to increased cost of collecting real data in accordance with GDPR requirements. In this paper, we elaborate upon the potentials of the Large Language Model GPT as a tool to generate synthetic data for analytical purposes when there is no real-data available or accessible. Primarily, we show that by varying the scope of probes adequately, we can generate data of different granularities. To show this, we generated stereotypical data with three levels of granularity by posing more than 18,500 probes to GPT. In total, we generated stereotypical data for eight different views, which can be categorized in three view types corresponding to the three levels of granularity. Secondarily, we show that by varying the scope of probes one can create meaningful information. To show this, we performed a so-called similarity analysis on the generated stereotypical data. We used data visualizations, e.g. heatmaps, to show the views and categories within the views that are similar and those that are at odd with each other. We elaborate upon the application areas of the insight gained about such similarities and differences. Furthermore, we discuss several other types of analysis that can be performed on the generated stereotypical data.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 1","pages":"Article 101988"},"PeriodicalIF":7.8,"publicationDate":"2025-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143136134","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Which data should be publicly accessible? Dispatches from public managers 哪些数据应该公开访问?来自公共管理人员的派遣
IF 7.8 1区 管理学
Government Information Quarterly Pub Date : 2025-03-01 Epub Date: 2025-01-20 DOI: 10.1016/j.giq.2025.102008
Mary K. Feeney , Federica Fusi , Ignacio Pezo
{"title":"Which data should be publicly accessible? Dispatches from public managers","authors":"Mary K. Feeney ,&nbsp;Federica Fusi ,&nbsp;Ignacio Pezo","doi":"10.1016/j.giq.2025.102008","DOIUrl":"10.1016/j.giq.2025.102008","url":null,"abstract":"<div><div>Open government data (OGD) seeks to promote transparency and accountability by enabling public access to government data. While public managers are increasingly supportive of OGD initiatives worldwide, researchers note that they also carefully select which data to release to balance openness with traditional values of professionalism and secrecy as well as concerns about cyber incidents and privacy. Understanding the factors that influence this micro-level choice is important to make valuable types of data publicly accessible. Using 2018 survey data from a nationally representative sample of 2500 department heads in 500 small and medium-sized US cities, we look at variation in public managers' level of comfort with making different types of government data open - from criminal records to government employee salary data. We find that managerial comfort reflects historic practices of public accessibility and privacy concerns with individual data. Managers who believe OGD creates positive outcomes for society are more comfortable with publicly disclosing all types of data<em>.</em> We also find variation across department types, suggesting fragmented views towards OGD within public organizations.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 1","pages":"Article 102008"},"PeriodicalIF":7.8,"publicationDate":"2025-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143136058","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Hybrid intelligence for the public sector: A bibliometric analysis of artificial intelligence and crowd intelligence 公共部门的混合智能:人工智能和群体智能的文献计量学分析
IF 7.8 1区 管理学
Government Information Quarterly Pub Date : 2025-03-01 Epub Date: 2025-01-10 DOI: 10.1016/j.giq.2024.102006
Helen K. Liu , MuhChyun Tang , Antoine Serge J. Collard
{"title":"Hybrid intelligence for the public sector: A bibliometric analysis of artificial intelligence and crowd intelligence","authors":"Helen K. Liu ,&nbsp;MuhChyun Tang ,&nbsp;Antoine Serge J. Collard","doi":"10.1016/j.giq.2024.102006","DOIUrl":"10.1016/j.giq.2024.102006","url":null,"abstract":"<div><div>With the increasing attention paid to artificial intelligence (AI) and crowd intelligence (CI) in government, their connections still need to be explored. This study explores the dynamic relationship between AI and CI that constitutes hybrid intelligence for the public sector. Thus, we adopt a bibliometric analysis to identify trends, emerging themes, topics, and interconnections between these two streams of literature. Our review illustrates the intersection between AI and CI, revealing that AI designs can improve efficiency from CI inputs. Meanwhile, AI advancement depends on the quality of CI data. Furthermore, our review highlights key domains such as smart cities (Internet of Things), personnel design, social media, and governance through cases. Based on these illustrated cases, we conceptualize a hybrid intelligence spectrum, ranging from “engagement” to “efficiency,” with crowd intelligence anchoring the former through its emphasis on public participation and AI anchoring the latter through its focus on automation and optimization. Hybrid intelligence, encompassing various forms, occupies the middle ground to balance maximizing public engagement and achieving computational efficiency. Additionally, we elaborate on components of hybrid intelligence designs regarding input (conscious crowds and unconscious crowds), process (algorithmic management and artificial discretion), and outcome (user-focus benefits and non-user-focus outputs). Finally, we recommend prioritizing questions related to the design, regulation, and governance of hybrid intelligence for the public sector.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 1","pages":"Article 102006"},"PeriodicalIF":7.8,"publicationDate":"2025-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143136054","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Coping with digital transformation in frontline public services: A study of user adaptation in policing 应对一线公共服务的数字化转型:警务用户适应性研究
IF 7.8 1区 管理学
Government Information Quarterly Pub Date : 2024-12-01 Epub Date: 2024-10-10 DOI: 10.1016/j.giq.2024.101977
Muhammad Afzal , Panos Panagiotopoulos
{"title":"Coping with digital transformation in frontline public services: A study of user adaptation in policing","authors":"Muhammad Afzal ,&nbsp;Panos Panagiotopoulos","doi":"10.1016/j.giq.2024.101977","DOIUrl":"10.1016/j.giq.2024.101977","url":null,"abstract":"<div><div>Research on digital transformation has focused on organizational aspects with less attention to the impacts on frontline public officials' daily work. Drawing on the coping model of user adaptation, we investigate how public officials cope with digitalization initiatives and the role of discretion in the coping process. The empirical study focuses on policing and the responses of law enforcement officials (<em>n</em> = 292) in the Punjab region of Pakistan following the implementation of an integrated Police Station Record Management System (PSRMS). Police officers adopted diverse problem-focused and emotion-focused coping strategies. We examine the relationship between these user adaptation strategies and officers' perceptions of system outcomes in improving performance. The study extends coping theory in the context of frontline digital government interactions and offers guidance on how to better embed systems like the PSRMS in public officials' daily work.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"41 4","pages":"Article 101977"},"PeriodicalIF":7.8,"publicationDate":"2024-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142421898","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Examining public managers' competencies of artificial intelligence implementation in local government: A quantitative study 地方政府公共管理者实施人工智能能力的定量研究
IF 7.8 1区 管理学
Government Information Quarterly Pub Date : 2024-12-01 Epub Date: 2024-11-29 DOI: 10.1016/j.giq.2024.101986
Rodrigo Sandoval-Almazan , Adrian Osiel Millan-Vargas , Rigoberto Garcia-Contreras
{"title":"Examining public managers' competencies of artificial intelligence implementation in local government: A quantitative study","authors":"Rodrigo Sandoval-Almazan ,&nbsp;Adrian Osiel Millan-Vargas ,&nbsp;Rigoberto Garcia-Contreras","doi":"10.1016/j.giq.2024.101986","DOIUrl":"10.1016/j.giq.2024.101986","url":null,"abstract":"<div><div>The implementation of artificial intelligence in the public sector is a fast-evolving tendency in recent years. Despite much research on AI in government- ethics, algorithms, chatbots, AI systems-implement- there is very little data and understanding of the public manager's perception, adaptation, challenges, and resistance on this topic. What are the skills and knowledge needed to implement AI in the government? This research aims to investigate public managers' competencies to face AI challenges in the public sector. A survey was conducted among 38 key public managers from the government of the State of Mexico in the central region to assess their perceptions of AI. Using the competences for civil servants' framework from Balbo di Vinadio et al. (2022), we analyze three competences: (1) Digital Management and Execution (2) Digital Planning and Design (3) Data use and governance and their levels of. The findings point out that there is a lack of skills, and the competence of digital management and execution is the one that explains better this perception of AI in the local government.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"41 4","pages":"Article 101986"},"PeriodicalIF":7.8,"publicationDate":"2024-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142742944","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Ironies of automation and their implications for public service automation 自动化的讽刺及其对公共服务自动化的影响
IF 7.8 1区 管理学
Government Information Quarterly Pub Date : 2024-12-01 Epub Date: 2024-09-25 DOI: 10.1016/j.giq.2024.101974
Ida Lindgren
{"title":"Ironies of automation and their implications for public service automation","authors":"Ida Lindgren","doi":"10.1016/j.giq.2024.101974","DOIUrl":"10.1016/j.giq.2024.101974","url":null,"abstract":"<div><div>Automation of public service provision has gained renewed attention as emerging technologies are said to enable automation of tasks that were previously seen as requiring human involvement. However, the merits of these automation technologies are often exaggerated. More knowledge is needed on public service automation, and much can be learned from adjacent research fields studying human-automation interaction. To lead by example, this work applies <span><span>Bainbridge's (1983)</span></span> concept of <em>ironies of automation</em>. The purpose is to (1) present ironies of automation, (2) explicate how these ironies can come into play when implementing automated systems in the public service context, and (3) outline implications that follow for public service automation. This is achieved by relating ironies of automation to contemporary studies on Robotic Process Automation (RPA) developments in Swedish local government. The analysis results in five ironies and a set of implications for public service automation. The ironies and implications for public service automation direct attention to key challenges that must be acknowledged in future automation implementations and show that further investigations and theoretical developments are needed on e.g., problems introduced by automation; tasks, roles, and responsibilities that follow on automation; how to design the interface between humans and automated systems in a way that facilitates monitoring, take-over, and maintenance; and, tools and methods for assessing the impact and quality of automated systems. This paper thus provides a foundation for future empirical investigations and further theoretical development on public service automation.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"41 4","pages":"Article 101974"},"PeriodicalIF":7.8,"publicationDate":"2024-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142318994","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Regulating generative AI: The limits of technology-neutral regulatory frameworks. Insights from Italy's intervention on ChatGPT 监管人工智能的生成:技术中立监管框架的局限性。意大利干预 ChatGPT 的启示
IF 7.8 1区 管理学
Government Information Quarterly Pub Date : 2024-12-01 Epub Date: 2024-11-23 DOI: 10.1016/j.giq.2024.101982
Antonio Cordella , Francesco Gualdi
{"title":"Regulating generative AI: The limits of technology-neutral regulatory frameworks. Insights from Italy's intervention on ChatGPT","authors":"Antonio Cordella ,&nbsp;Francesco Gualdi","doi":"10.1016/j.giq.2024.101982","DOIUrl":"10.1016/j.giq.2024.101982","url":null,"abstract":"<div><div>Existing literature has predominantly concentrated on the legal, ethical, governance, political, and socioeconomic aspects of AI regulation, often relegating the technological dimension to the periphery, reflecting the design, use, and development of AI regulatory frameworks that are technology-neutral. The emergence and widespread use of generative AI models present new challenges for public regulators aiming at implementing effective regulatory interventions. Generative AI operates on distinctive technological properties that require a comprehensive understanding prior to the deployment of pertinent regulation. This paper focuses on the recent case of the suspension of ChatGPT in Italy to explore the impact the specific technological fabric of generative AI has on the effectiveness of technology-neutral regulation. By drawing on the findings of an exploratory case study, this paper contributes to the understanding of the tensions between the specific technological features of generative AI and the effectiveness of a technology-neutral regulatory framework. The paper offers relevant implications to practice arguing that until this tension is effectively addressed, public regulatory interventions are likely to underachieve their intended objectives.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"41 4","pages":"Article 101982"},"PeriodicalIF":7.8,"publicationDate":"2024-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142705244","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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