Government Information Quarterly最新文献

{"title":"Measuring public procurement transparency with an index: Exploring the role of e-GP systems and institutions","authors":"Sangeeta Khorana ,&nbsp;Santiago Caram ,&nbsp;Nripendra P. Rana","doi":"10.1016/j.giq.2024.101952","DOIUrl":"https://doi.org/10.1016/j.giq.2024.101952","url":null,"abstract":"<div><p>The high expenditure on public procurement by governments makes it imperative to enhance transparency across the procurement cycle with technology-driven initiatives, such as e-procurement systems. This paper develops the Public Procurement Transparency Index and evaluates the impact of institutional reforms and membership of the World Trade Organisation Government Procurement Agreement on transparency. We use the Technology-Organisation-Environment and Balanced e-Participation Index frameworks to analyse transparency in procurement. The Public Procurement Transparency Index uses generalised least squares technique to develop the country-level transparency score. Findings indicate that e-government procurement systems promote transparency, especially in countries with robust institutional frameworks. Further, with fractional probit regression techniques we find institutional quality and infrastructure are key determinants of transparency in public procurement. The results also highlight the importance of information technology and institutional reforms as a means to enhance transparency and accountability in public procurement and offers valuable implications for policymakers.</p></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"41 3","pages":"Article 101952"},"PeriodicalIF":7.8,"publicationDate":"2024-07-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0740624X24000443/pdfft?md5=52149af44a071692ed7b7691e7d87682&pid=1-s2.0-S0740624X24000443-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141480761","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Should government chatbots behave like civil servants? The effect of chatbot identity characteristics on citizen experience","authors":"Xuesong Li,&nbsp;Jian Wang","doi":"10.1016/j.giq.2024.101957","DOIUrl":"https://doi.org/10.1016/j.giq.2024.101957","url":null,"abstract":"<div><p>Government chatbots are naturally imparted the identity of civil service agents, because they replace human civil servants in providing services on the frontline. However, little is known about whether government chatbots should present key characteristics consistent with their identity. Based on Computers Are Social Actors (CASA) theory and the stereotype content model (SCM), this study explored the effect of various identity characteristics on citizens' experiences in Chinese government chatbots. Valid data were obtained from 705 respondents and analysed using structural equation model, we found that manners, proactivity, conscientiousness, fairness, and professionalisation significantly influence the citizens' experiences, and that task-oriented language style has a negative effect. These effects are partly mediated by perceptions of warmth and competence. These findings contribute theoretically to the literature on chatbot identity and provide implications for incorporating chatbots into the design of e-government context.</p></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"41 3","pages":"Article 101957"},"PeriodicalIF":7.8,"publicationDate":"2024-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141485032","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"When public values and user-centricity in e-government collide – A systematic review","authors":"Linda Weigl ,&nbsp;Tamara Roth ,&nbsp;Alexandre Amard ,&nbsp;Liudmila Zavolokina","doi":"10.1016/j.giq.2024.101956","DOIUrl":"https://doi.org/10.1016/j.giq.2024.101956","url":null,"abstract":"<div><p>User-centricity in e-government is a double-edged sword. While it helps governments design digital services tailored to the needs of citizens, it may also increase the burden on users and deepen the digital divide. From an institutional perspective, these fundamental conflicts are inevitable. To better understand the role and effect of user-centricity in e-government, this paper analyses academic literature on user-centricity and public values. The analysis leads to three main insights: First, there is a conflict in citizen representation that may result from the normative dominance of decision-makers. Second, we identify an accountability conflict that can prevent user-centric innovation from thriving in a highly institutionalized environment. Third, we identify a pluralism conflict that emerges from a clash between the reality of a diverse society and the assumed homogeneity of actors. The need to address these conflicts increases with rapid technological innovation, such as distributed ledger technologies, artificial intelligence, and trust infrastructures. These technologies put the user at the center stage and permeate aspects of social life beyond government. In response to these insights, we outline suggestions for further research and practice.</p></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"41 3","pages":"Article 101956"},"PeriodicalIF":7.8,"publicationDate":"2024-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0740624X24000480/pdfft?md5=f48993078874d36b53248d06936af5db&pid=1-s2.0-S0740624X24000480-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141485031","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Open government data initiatives as agents of digital transformation in the public sector: Exploring the extent of use among early adopters","authors":"Grace M. Begany ,&nbsp;J. Ramon Gil-Garcia","doi":"10.1016/j.giq.2024.101955","DOIUrl":"https://doi.org/10.1016/j.giq.2024.101955","url":null,"abstract":"<div><p>Open government data initiatives are important agents of public sector digital transformation and understanding how agencies design, implement, and evaluate strategies for these initiatives is paramount to their ongoing success. However, a challenging and little understood aspect of open government data initiatives is precisely how open data users engage with and use these vital resources. This study examines the extent of open dataset use among early adopters using a cross-sectional analysis of web analytic behavioral data. We quantify early users' extent of use of open datasets from Health Data NY, the first state-level open health data platform. Results of a PLS-SEM analysis provide new empirical evidence that prior, or initial levels of open dataset use positively influence the later extent of open dataset use. Further, prior open government data use influences not only the later variety of open data activities, but also their depth of sophistication. Implications for practice include open data strategies to facilitate deeper, more extensive use of open dataset resources that lead to increased value creation, and ultimately, more effective digital transformation. Theoretically, this study contributes to the body of research on the Unified Theory of Acceptance and Use of Technology (UTAUT) by empirically testing its Use Behavior construct in light of early open data users' extent of use of open datasets, thus providing a more refined understanding of open data use behavior.</p></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"41 3","pages":"Article 101955"},"PeriodicalIF":7.8,"publicationDate":"2024-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141485030","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A systematic analysis of digital tools for citizen participation","authors":"Bokyong Shin ,&nbsp;Jacqueline Floch ,&nbsp;Mikko Rask ,&nbsp;Peter Bæck ,&nbsp;Christopher Edgar ,&nbsp;Aleksandra Berditchevskaia ,&nbsp;Pierre Mesure ,&nbsp;Matthieu Branlat","doi":"10.1016/j.giq.2024.101954","DOIUrl":"https://doi.org/10.1016/j.giq.2024.101954","url":null,"abstract":"<div><p>Despite the increasing use of digital tools for citizen participation, their ecosystem and functionality remain underexplored. What digital tools exist, and how do they help citizens engage in policymaking? This article addresses this gap by examining the supply side of digital tools for citizen participation. We compiled a comprehensive dataset of 116 digital tools from three public repositories. Using the collective intelligence genome framework, adapted for the e-participation context, we systematically examined the dynamics and trends of these tools through cluster analyses. Our findings highlight the potential of digital participatory tools to facilitate the flow of information from citizens to governments using advanced technologies. However, a prominent deficiency was identified in disseminating accountability information to citizens regarding how policy decisions are made, realised, and assessed. These findings offer valuable insights and notable gaps in the digital tool ecosystem.</p></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"41 3","pages":"Article 101954"},"PeriodicalIF":7.8,"publicationDate":"2024-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0740624X24000467/pdfft?md5=3baf3449910de5e9f050fe79409e94fe&pid=1-s2.0-S0740624X24000467-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141485029","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Automation bias in public administration – an interdisciplinary perspective from law and psychology","authors":"Hannah Ruschemeier,&nbsp;Lukas J. Hondrich","doi":"10.1016/j.giq.2024.101953","DOIUrl":"https://doi.org/10.1016/j.giq.2024.101953","url":null,"abstract":"<div><p>The objective of this paper is to break down the widely presumed dichotomy, especially in law, between fully automated decisions and human decisions from a psychological and normative perspective. This is particularly relevant as human oversight is seen as an effective means of quality control, including in the current AI Act. The phenomenon of automation bias argues against this assumption. We have investigated this phenomenon of automation bias, as a behavioral effect of and its implications in normative institutional decision-making situations. The phenomenon of automation bias, whereby individuals overly rely on machine-generated decisions or proposals, has far-reaching implications. Excessive reliance may result in a failure to meaningfully engage with the decision at hand, resulting in an inability to detect automation failures, and an overall deterioration in decision quality, potentially up to a net-negative impact of the decision support system. As legal systems emphasize the role of human decisions in ensuring fairness and quality, this paper critically examines the inadequacies of current EU and national legal frameworks in addressing the risks of automation bias. Contributing a novel perspective, this article integrates psychological, technical, and normative elements to analyze automation bias and its legal implications. Anchoring human decisions within legal principles, it navigates the intersections between AI and human-machine interactions from a normative point of view. An exploration of the AI Act sheds light on potential avenues for improvement. In conclusion, our paper proposes four steps aimed at effectively countering the potential perils posed by automation bias. By linking psychological insights, legal analysis, and technical implications, this paper advocates a holistic approach to evolving legal frameworks in an increasingly automated world.</p></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"41 3","pages":"Article 101953"},"PeriodicalIF":7.8,"publicationDate":"2024-06-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0740624X24000455/pdfft?md5=f139afd2536a788af4e4774e64383581&pid=1-s2.0-S0740624X24000455-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141444149","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Exploring the influence of technology regulatory policy instruments on public acceptance of algorithm recommender systems","authors":"Yue Guo ,&nbsp;Sirui Li ,&nbsp;Lei Zhou ,&nbsp;Yu Sun","doi":"10.1016/j.giq.2024.101940","DOIUrl":"https://doi.org/10.1016/j.giq.2024.101940","url":null,"abstract":"<div><p>The application of algorithm recommender systems introduces several potential risks, including privacy infringement, discriminatory outcomes, and opacity. Governments worldwide have introduced regulatory policy instruments with varying degrees of coerciveness. However, few studies have examined the impact of regulatory policy instruments on public acceptance. This study investigates the nuanced ways in which regulatory policy instruments spanning a spectrum of coerciveness shape public perceptions of privacy risks and acceptance of algorithm recommender systems. Through a survey experiment involving a sample size of 2015 participants, we created three distinct categories of regulatory policy instruments to serve as experimental treatments and one control group with no intervention. Our empirical findings illustrate the substantial treatment effects stemming from regulatory policy instruments. Furthermore, these regulatory policy instruments, infused with varying degrees of coerciveness, assume a dynamic moderating role, initially mitigating and subsequently intensifying the adverse influence of perceived privacy risks on public acceptance. By synthesizing two streams of literature on technology acceptance and regulatory policy, our research underscores the fact that regulatory policy instruments have the potential to reshape the public's perceived risk associated with technology use, exerting a considerable influence on public technology acceptance. These findings have implications for governments seeking effective, fine-grained algorithmic governance based on individual behavior. Policymakers should consider public risk perceptions and technology acceptance when designing regulatory policies for enterprises.</p></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"41 3","pages":"Article 101940"},"PeriodicalIF":7.8,"publicationDate":"2024-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141328946","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Leveraging a startup-based approach for digital transformation in the public sector: A case study of Brazil's startup gov.br program","authors":"Elaine Venson,&nbsp;Rejane Maria da Costa Figueiredo,&nbsp;Edna Dias Canedo","doi":"10.1016/j.giq.2024.101943","DOIUrl":"https://doi.org/10.1016/j.giq.2024.101943","url":null,"abstract":"<div><p>The rapid advancement of information and communication technologies is driving a swift transition towards digital transformation (DT) in public services globally. This paper investigates Brazil's approach to DT through its Startup Gov.br program, which employs startup principles to drive digital innovation within federal government agencies. Drawing upon interviews with key stakeholders and analysis of publicly available documents, the study reveals the program's characteristics and its integration into the current IT governance structure of the federal government. The results indicate that the program effectively addresses capacity constraints within government agencies, fostering strategic projects and long-term cultural change. By examining this novel approach, the paper contributes to the literature on startups in the public sector and offers insights into how governments can leverage innovative strategies for effective digital transformation.</p></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"41 3","pages":"Article 101943"},"PeriodicalIF":7.8,"publicationDate":"2024-06-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141307923","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Institutional trustworthiness on public attitudes toward facial recognition technology: Evidence from U.S. policing","authors":"Robin Guohuibin Li","doi":"10.1016/j.giq.2024.101941","DOIUrl":"https://doi.org/10.1016/j.giq.2024.101941","url":null,"abstract":"<div><p>This study examines the relationship between institutional trustworthiness and public acceptability of Artificial Intelligence (AI)-based Facial Recognition Technology (FRT) on its uses in five U.S. policing scenarios - public protests, large events, public streets, and two artificial scenarios representing public partial and high FRT acceptability. Drawing on a 2021 U.S. nationally representative survey (<em>n</em> = 4679), logit models demonstrate that two institutional trustworthiness dimensions - integrity and ability - affect public FRT acceptability. The effect of integrity is consistent across the five scenarios, and the Average Marginal Effects (AMEs) indicate that the effect is largest when the public assesses FRT acceptability in public protests - that presents the greatest privacy concern to citizens. This study contributes to the emerging literature on AI technology adoption in public entities through the institutional trustworthiness lens. It expands the application of the institutional trustworthiness framework into the local context of U.S. police adopting FRT and highlights contextual implications for public organizations adopting intrusive technologies. This study challenges a pervasive assumption of trading privacy for security in adopting FRT-like intrusive AI technologies in public services and recommends the ethical use of AI-based FRT in its operation, implementation, and development for public institutions, policymakers, and the AI industry.</p></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"41 3","pages":"Article 101941"},"PeriodicalIF":7.8,"publicationDate":"2024-06-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141294269","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A longitudinal study on the diffusion and the divide in the use of e-government services among vulnerable citizens in Korea","authors":"WookJoon Sung ,&nbsp;Jooho Lee","doi":"10.1016/j.giq.2024.101938","DOIUrl":"10.1016/j.giq.2024.101938","url":null,"abstract":"<div><p>Previous research on demand-side e-government has not adequately examined the utilization of specific e-government services by different citizen groups, particularly digitally vulnerable ones, via both websites and mobile platforms. This lack of understanding has generated to a limited knowledge base regarding the usage of these services. Furthermore, there is a dearth of longitudinal research in this area, further impeding our understanding of the topic. This study aims to analyze the diffusion and the divide in citizens' use of e-government services over time. Using the repeated cross-sectional survey data (2012−2021) of the Korean citizens' use of the web-based and mobile e-government services, we found that citizens' use of e-government services has generally increased over the past 10 years, with information transaction services (e.g. Gov24) being the most widely used, followed by financial transaction services (e.g. Hometax). However, the speed of e-participation services (e.g. <em>E</em>-people) diffusion and its usage rate over time is much slower and lower than other types of e-government services. Web-based and mobile e-government services have been showing similar trends of change. The usage rate of web-based e-government services, however, has been slightly higher than that of mobile e-government services. The divide in the usage of e-government services for digitally vulnerable groups has been generally decreasing. However, the usage gap of e-participation services is very sensitive to the yearly changes due to its low usage rate, making the pattern of the usage gap change irregularly. Lastly, the divide caused by intersectionality factors such as the elderly with low incomes is far more serious than those caused by single factors. The study's findings emphasize the importance for digital government leaders and managers to focus on citizens' use of e-government services, considering factors such as service type, user group, and platform. This attention is crucial in promoting digital inclusion and equity, ultimately addressing the issue of the divide in the use of e-government services.</p></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"41 2","pages":"Article 101938"},"PeriodicalIF":7.8,"publicationDate":"2024-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141234826","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}