Government Information Quarterly最新文献_第8页

Coping with digital transformation in frontline public services: A study of user adaptation in policing 应对一线公共服务的数字化转型：警务用户适应性研究

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2024-10-10 DOI: 10.1016/j.giq.2024.101977

Muhammad Afzal , Panos Panagiotopoulos

引用次数: 0

Ironies of automation and their implications for public service automation 自动化的讽刺及其对公共服务自动化的影响

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2024-09-25 DOI: 10.1016/j.giq.2024.101974

Ida Lindgren

{"title":"Ironies of automation and their implications for public service automation","authors":"Ida Lindgren","doi":"10.1016/j.giq.2024.101974","DOIUrl":"10.1016/j.giq.2024.101974","url":null,"abstract":"<div><div>Automation of public service provision has gained renewed attention as emerging technologies are said to enable automation of tasks that were previously seen as requiring human involvement. However, the merits of these automation technologies are often exaggerated. More knowledge is needed on public service automation, and much can be learned from adjacent research fields studying human-automation interaction. To lead by example, this work applies <span><span>Bainbridge's (1983)</span></span> concept of <em>ironies of automation</em>. The purpose is to (1) present ironies of automation, (2) explicate how these ironies can come into play when implementing automated systems in the public service context, and (3) outline implications that follow for public service automation. This is achieved by relating ironies of automation to contemporary studies on Robotic Process Automation (RPA) developments in Swedish local government. The analysis results in five ironies and a set of implications for public service automation. The ironies and implications for public service automation direct attention to key challenges that must be acknowledged in future automation implementations and show that further investigations and theoretical developments are needed on e.g., problems introduced by automation; tasks, roles, and responsibilities that follow on automation; how to design the interface between humans and automated systems in a way that facilitates monitoring, take-over, and maintenance; and, tools and methods for assessing the impact and quality of automated systems. This paper thus provides a foundation for future empirical investigations and further theoretical development on public service automation.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"41 4","pages":"Article 101974"},"PeriodicalIF":7.8,"publicationDate":"2024-09-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142318994","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Explainable AI for government: Does the type of explanation matter to the accuracy, fairness, and trustworthiness of an algorithmic decision as perceived by those who are affected? 为政府提供可解释的人工智能：在受影响者看来，解释的类型对算法决策的准确性、公平性和可信度有影响吗？

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2024-09-13 DOI: 10.1016/j.giq.2024.101965

Naomi Aoki , Tomohiko Tatsumi , Go Naruse , Kentaro Maeda

{"title":"Explainable AI for government: Does the type of explanation matter to the accuracy, fairness, and trustworthiness of an algorithmic decision as perceived by those who are affected?","authors":"Naomi Aoki , Tomohiko Tatsumi , Go Naruse , Kentaro Maeda","doi":"10.1016/j.giq.2024.101965","DOIUrl":"10.1016/j.giq.2024.101965","url":null,"abstract":"<div><p>Amidst concerns over biased and misguided government decisions arrived at through algorithmic treatment, it is important for members of society to be able to perceive that public authorities are making fair, accurate, and trustworthy decisions. Inspired in part by equity and procedural justice theories and by theories of attitudes towards technologies, we posited that the perception of these attributes of decisions is influenced by the type of explanation offered, which can be input-based, group-based, case-based, or counterfactual. We tested our hypotheses with two studies, each of which involved a pre-registered online survey experiment conducted in December 2022. In both studies, the subjects (<em>N</em> = 1200) were officers in high positions at stock companies registered in Japan, who were presented with a scenario consisting of an algorithmic decision made by a public authority: a ministry's decision to reject a grant application from their company (Study 1) and a tax authority's decision to select their company for an on-site tax inspection (Study 2). The studies revealed that offering the subjects some type of explanation had a positive effect on their attitude towards a decision, to various extents, although the detailed results of the two studies are not robust. These findings call for a nuanced inquiry, both in research and practice, into how to best design explanations of algorithmic decisions from societal and human-centric perspectives in different decision-making contexts.</p></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"41 4","pages":"Article 101965"},"PeriodicalIF":7.8,"publicationDate":"2024-09-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0740624X24000571/pdfft?md5=79e232415d01bd4e88037e2540f7bb9f&pid=1-s2.0-S0740624X24000571-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142229033","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Integral system safety for machine learning in the public sector: An empirical account 公共部门机器学习的整体系统安全：经验之谈

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2024-08-23 DOI: 10.1016/j.giq.2024.101963

J. Delfos (Jeroen), A.M.G. Zuiderwijk (Anneke), S. van Cranenburgh (Sander), C.G. Chorus (Caspar), R.I.J. Dobbe (Roel)

{"title":"Integral system safety for machine learning in the public sector: An empirical account","authors":"J. Delfos (Jeroen), A.M.G. Zuiderwijk (Anneke), S. van Cranenburgh (Sander), C.G. Chorus (Caspar), R.I.J. Dobbe (Roel)","doi":"10.1016/j.giq.2024.101963","DOIUrl":"10.1016/j.giq.2024.101963","url":null,"abstract":"<div><p>This paper introduces systems theory and system safety concepts to ongoing academic debates about the safety of Machine Learning (ML) systems in the public sector. In particular, we analyze the risk factors of ML systems and their respective institutional context, which impact the ability to control such systems. We use interview data to abductively show what risk factors of such systems are present in public professionals' perceptions and what factors are expected based on systems theory but are missing. Based on the hypothesis that ML systems are best addressed with a systems theory lens, we argue that the missing factors deserve greater attention in ongoing efforts to address ML systems safety. These factors include the explication of safety goals and constraints, the inclusion of systemic factors in system design, the development of safety control structures, and the tendency of ML systems to migrate towards higher risk. Our observations support the hypothesis that ML systems can be best regarded through a systems theory lens. Therefore, we conclude that system safety concepts can be useful aids for policymakers who aim to improve ML system safety.</p></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"41 3","pages":"Article 101963"},"PeriodicalIF":7.8,"publicationDate":"2024-08-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0740624X24000558/pdfft?md5=535820313d99de364eb4196e987f032a&pid=1-s2.0-S0740624X24000558-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142048683","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Untangling the web between digital citizen empowerment, accountability and quality of participation experience for e-government: Lessons from India 解开数字公民赋权、问责制和电子政务参与体验质量之间的联系：印度的经验教训

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2024-08-22 DOI: 10.1016/j.giq.2024.101964

Swapnil Sharma , Arpan K. Kar , M.P. Gupta

{"title":"Untangling the web between digital citizen empowerment, accountability and quality of participation experience for e-government: Lessons from India","authors":"Swapnil Sharma , Arpan K. Kar , M.P. Gupta","doi":"10.1016/j.giq.2024.101964","DOIUrl":"10.1016/j.giq.2024.101964","url":null,"abstract":"<div><p>In the digital era, governance is undergoing a transformation, moving state–citizen engagement into online realms, where citizens serve as users and collaborators in shaping services and policies. Empowering citizens to act as social innovators on issues affecting their lives and local communities is the key to facilitate this transition. As interactions between the state and citizens become more convenient, governments are increasingly focusing on digital citizen empowerment (DCE) to improve the life of their populace. Our study aims to understand the different dimensions of DCE and how it leads to better participation. It also aims to study the role of people's perception towards accountability mechanisms in place and how they can pave the way to enhanced participation behaviour. Employing a mixed-method approach, the study utilises structural equation modelling to examine the relation among e-participation, DCE, and public and social accountability. The results conceptualise DCE, identifying its four dimensions: emotional, cognitive, relational, and behavioural. Furthermore, it underscores the significance of citizens' perceptions of governmental and social accountability in fostering e-participation. These findings are subsequently validated through a focus group discussion involving specialists from relevant fields. The results indicate that behavioural empowerment stands out as the most crucial aspect of DCE and that DCE enhances the quality of participation, with accountability mechanisms playing a pivotal role in achieving this outcome. Additionally, the findings reveal public disenchantment with e-government initiatives due to perceived administrative unresponsiveness. By pinpointing specific dimensions of individual empowerment, this study provides insights for policymakers to deliver accountable e-government services that promote enhanced e-participation.</p></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"41 3","pages":"Article 101964"},"PeriodicalIF":7.8,"publicationDate":"2024-08-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142044338","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Does being informed about government transparency boost trust? Exploring an overlooked mechanism 了解政府透明度会提高信任度吗？探索一个被忽视的机制

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2024-08-09 DOI: 10.1016/j.giq.2024.101960

Juan Pablo Ripamonti

{"title":"Does being informed about government transparency boost trust? Exploring an overlooked mechanism","authors":"Juan Pablo Ripamonti","doi":"10.1016/j.giq.2024.101960","DOIUrl":"10.1016/j.giq.2024.101960","url":null,"abstract":"<div><p>Governments implement transparency policies aiming to enhance citizens' trust, but the outcomes of these efforts are complex and not fully understood. Existing literature often focuses on how citizens consume government information, but tends to overlook the impact of the act of disclosure itself. This study seeks to fill this gap by examining citizens' responses to the act of government disclosure, independent of the content disclosed. Through a factorial survey experiment, the research manipulates motivations, types, and levels of information disclosure across two distinct organizations to assess their impact on public trust. The findings reveal that the act of disclosure generally enhances trust perceptions, but this effect is significantly modulated by individuals' pre-existing attitudes toward transparency. Those indifferent about transparency do not show increased trust, while for those who value transparency, trust increases notably. The study also finds that the disclosure of performance information, particularly when combined with financial information, has the most substantial impact on trust. Moreover, public trust is higher when organizations disclose more information than legally required. These results contribute to a more nuanced understanding of how government transparency influences public trust and highlight the importance of considering citizen attitudes in transparency initiatives.</p></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"41 3","pages":"Article 101960"},"PeriodicalIF":7.8,"publicationDate":"2024-08-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0740624X24000522/pdfft?md5=501ccff0b1c77b9ab7a8fd01962c0eee&pid=1-s2.0-S0740624X24000522-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141953615","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Toward a person-environment fit framework for artificial intelligence implementation in the public sector 公共部门实施人工智能的人与环境契合框架

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2024-07-29 DOI: 10.1016/j.giq.2024.101962

Shalini Misra , Benjamin Katz , Patrick Roberts , Mackenzie Carney , Isabel Valdivia

{"title":"Toward a person-environment fit framework for artificial intelligence implementation in the public sector","authors":"Shalini Misra , Benjamin Katz , Patrick Roberts , Mackenzie Carney , Isabel Valdivia","doi":"10.1016/j.giq.2024.101962","DOIUrl":"10.1016/j.giq.2024.101962","url":null,"abstract":"<div><p>Using an embedded mixed method design, we compared a nationally representative sample of US adults and a sample of US-based emergency managers (EM) on their attitudes toward artificial intelligence (AI) and their intentions to rely on AI in a set of decision-making scenarios relevant to emergency management. Emergency managers reported significantly less positive attitudes toward AI and were less likely to rely on AI for decisions compared to the nationally representative sample. Our analysis of EMs' open-ended responses explaining their choices to use or not use AI-based solutions reflected specific concerns about implementation rather than wariness toward AI generally. These concerns included the complexity of the potential outcomes in the scenarios, the value they placed on human input and their own extensive experience, procedural concerns, collaborative decision-making, team-building, training, and the ethical implications of decisions, rather than a rejection of AI more generally. Managers' insights integrated with our quantitative findings led to a person-environment fit framework for AI implementation in the public sector. Our findings and framework have implications for how AI systems should be introduced and integrated in emergency managerial contexts and in public sector organizations more generally. Public managers' perceptions and intentions to use AI and organizational oversight processes are at least as important as technology design considerations when public sector organizations are considering the deployment of AI.</p></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"41 3","pages":"Article 101962"},"PeriodicalIF":7.8,"publicationDate":"2024-07-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141961301","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Critical constraints on high performance of provincial E-governments in China: A necessary condition analysis 中国省级电子政务高绩效的关键制约因素：必要条件分析

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2024-07-24 DOI: 10.1016/j.giq.2024.101959

Xiaomin Zhang , Bin Chen , Bo Yan , Yao Liu , Long Wu

引用次数: 0

A conceptual digital policy framework via mixed-methods approach: Navigating public value for value-driven digital transformation 通过混合方法建立概念性数字政策框架：为价值驱动型数字化转型的公共价值导航

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2024-07-24 DOI: 10.1016/j.giq.2024.101961

Joong-Yeup Lee , Beomsoo Kim , Sang-Hyeak Yoon

引用次数: 0

Digital transformation decoupling: The impact of willful ignorance on public sector digital transformation 数字化转型脱钩：故意忽视对公共部门数字化转型的影响

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2024-07-16 DOI: 10.1016/j.giq.2024.101958

Jonathan Crusoe , Johan Magnusson , Johan Eklund

{"title":"Digital transformation decoupling: The impact of willful ignorance on public sector digital transformation","authors":"Jonathan Crusoe , Johan Magnusson , Johan Eklund","doi":"10.1016/j.giq.2024.101958","DOIUrl":"10.1016/j.giq.2024.101958","url":null,"abstract":"<div><p>The public sector is actively pursuing digital transformation to ensure continuous operations and relevance. While existing research has outlined essential prerequisites for successful digital transformation, there is recognition of willful ignorance concerning these prerequisites. Public servants may in other words deliberately avoid understanding the necessary conditions for digital transformation, often driven by strategic motives such as evading responsibility and/or accountability. The phenomenon of willful ignorance constitutes an important yet under-researched area within the study of digital government. To close this gap, we investigate the latent factors of willful ignorance in public sector digital transformation, utilizing three sets of national panel data focused on digital transformation prerequisites. Employing exploratory factor analysis on an initial sample, we construct a factor model, subsequently assessing its validity through confirmatory factor analysis on two additional samples. Our research identifies and validates latent factors associated with willful ignorance in the digital transformation of the public sector. Building on these findings, we propose a mid-range variance theory termed “digital transformation decoupling”. By integrating this theory with existing knowledge, we present a set of propositions to guide future research in the realm of public sector digital transformation.</p></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"41 3","pages":"Article 101958"},"PeriodicalIF":7.8,"publicationDate":"2024-07-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0740624X24000509/pdfft?md5=6c85db118e6e31164541ba166aea10b0&pid=1-s2.0-S0740624X24000509-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141630277","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0