Government Information Quarterly最新文献_第8页

AI: Friend or foe of fairness perceptions of the tax administration? A survey experiment on citizens' procedural fairness perceptions AI：对税收公平的看法是敌是友？公民程序公平感知的调查实验

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2025-03-01 Epub Date: 2025-01-14 DOI: 10.1016/j.giq.2024.102002

Anouk Decuypere, Anne Van de Vijver

{"title":"AI: Friend or foe of fairness perceptions of the tax administration? A survey experiment on citizens' procedural fairness perceptions","authors":"Anouk Decuypere, Anne Van de Vijver","doi":"10.1016/j.giq.2024.102002","DOIUrl":"10.1016/j.giq.2024.102002","url":null,"abstract":"<div><div>Governments are increasingly using AI for their decision making. Research on citizen perceptions highlight the context-dependent nature of their fairness assessment, rendering administrations unsure about how to implement AI so that citizens support these procedures. The survey experiments in this study, conducted in a pilot and a main study, (N<sub>pilot</sub> = 232; N<sub>main study</sub> = 2366) focuses on a high-risk decision-making context, i.e., selection of citizens for fraud detection. In the scenarios, we manipulated the proportion of the selection made by AI, based on information from past fraudsters, versus civil servants, who work based on their experience. In addition, we tested the effect of transparency (and explanation) statements and its impact on procedural fairness scores. We found that a higher proportion of AI in the selection for fraud audits was perceived as more procedurally fair, mostly through increased scores on bias suppression and consistency. However, participants' general attitude toward AI and trust in the administration explained more variance than the experimental manipulation. Transparency (explanations) had no impact.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 1","pages":"Article 102002"},"PeriodicalIF":7.8,"publicationDate":"2025-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143136055","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Unveiling civil servants' preferences: Human-machine matching vs. regulating algorithms in algorithmic decision-making——Insights from a survey experiment 揭示公务员偏好：算法决策中的人机匹配vs.调节算法——来自调查实验的见解

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2025-03-01 Epub Date: 2025-01-23 DOI: 10.1016/j.giq.2025.102009

Huanhuan Li , Zongfeng Sun , Jiacheng Xi

引用次数: 0

Multidimensional policy citation features: Insights into policymakers' policy adoption decision-making 多维政策引用特征：对决策者政策采纳决策的洞察

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2025-03-01 Epub Date: 2024-12-27 DOI: 10.1016/j.giq.2024.102004

Zhichao Ba , Leilei Liu , Yikun Xia

{"title":"Multidimensional policy citation features: Insights into policymakers' policy adoption decision-making","authors":"Zhichao Ba , Leilei Liu , Yikun Xia","doi":"10.1016/j.giq.2024.102004","DOIUrl":"10.1016/j.giq.2024.102004","url":null,"abstract":"<div><div>Scholarly citation has been extensively utilized to explore scholars' citation behaviors and elucidate their citation decision-making during academic writing. Likewise, policy citation serves as an invaluable instrument for scrutinizing policymakers' policy adoption decisions during policy formulation. This study offers a fine-grained portrayal and measurement of policy citation features, providing insights into policy adoption decisions from a novel perspective of citation choice. Specifically, each policy citation is conceptualized as a multidimensional feature collection consisting of 26 interpretable citation features (comprising 51 measurements) pertinent to the adoption of specific policies. These features are classified into three main categories: citation authority, citation proximity, and citation continuity. Utilizing large-scale information and communications technology (ICT) policies in China as empirical data, we conduct a series of logistic regressions and Random Forest-based classification experiments to quantitatively evaluate the importance of each constructed citation feature on policymakers' adoption decisions. Our empirical results reveal that policymakers' adoption of specific policies is predominantly influenced by citation proximity, followed by citation authority and citation continuity. Notably, central and local policymakers exhibit distinct adoption patterns; the former tends to prioritize policy continuity in their decision-making, whereas the latter lean towards adopting high-impact policies and learning from policy adoption pioneers. Moreover, the impact of policies is intricately entwined with their citation patterns, with high-cited policies often spearheading policy innovations, while low-cited policies tend to follow and imitate.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 1","pages":"Article 102004"},"PeriodicalIF":7.8,"publicationDate":"2025-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143136051","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Evaluating incident reporting in cybersecurity. From threat detection to policy learning 评估网络安全事件报告。从威胁检测到策略学习

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2025-03-01 Epub Date: 2024-12-24 DOI: 10.1016/j.giq.2024.102000

Simone Busetti, Francesco Maria Scanni

{"title":"Evaluating incident reporting in cybersecurity. From threat detection to policy learning","authors":"Simone Busetti, Francesco Maria Scanni","doi":"10.1016/j.giq.2024.102000","DOIUrl":"10.1016/j.giq.2024.102000","url":null,"abstract":"<div><div>The escalating threat of cyber risks has propelled cybersecurity policy to the forefront of governmental agendas worldwide. Incident reporting, a cornerstone of cybersecurity legislation, may facilitate swift responses to cyberattacks and foster a learning process for policy enhancement. Despite its widespread adoption, there are no analyses on its efficacy, implementation, and avenues for improvement. This article provides a theory-based evaluation of incident reporting using the methods of realist synthesis and process tracing. We develop a program theory of incident reporting hypothesizing its dual role as a fire alarm and a catalyst for policy learning. The program theory is tested by drawing upon a range of literature and official documents, supplemented by insights from the Italian context through interviews with key informants. The evaluation reveals mixed findings. While incident reporting effectively serves as a fire alarm, particularly for organizations with limited cybersecurity capacity, challenges persist due to capacity gaps and a reluctance to report incidents. The link between incident reporting and policy learning remains tenuous, with evidence of inertia hindering the implementation of more radical changes. Policy recommendations include streamlining internal communications, combining rapid and in-depth reporting, fostering data-sharing agreements, ensuring dedicated communication of lessons from central cyber actors, and streamlining organizational procedures for implementing changes.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 1","pages":"Article 102000"},"PeriodicalIF":7.8,"publicationDate":"2025-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143136050","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

What determinants influence citizens' engagement with mobile government social media during emergencies? A net valence model 在紧急情况下，哪些决定因素影响公民对移动政府社交媒体的参与？净价模型

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2025-03-01 Epub Date: 2024-12-12 DOI: 10.1016/j.giq.2024.101995

Houcai Wang , Zhenya Robin Tang , Li Xiong , Xiaoyu Wang , Lei Zhu

引用次数: 0

A coordination perspective on digital public services in federal states 联邦州数字公共服务的协调视角

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2025-03-01 Epub Date: 2025-01-16 DOI: 10.1016/j.giq.2024.101984

Hendrik Scholta , Sebastian Halsbenning , Marco Niemann

{"title":"A coordination perspective on digital public services in federal states","authors":"Hendrik Scholta , Sebastian Halsbenning , Marco Niemann","doi":"10.1016/j.giq.2024.101984","DOIUrl":"10.1016/j.giq.2024.101984","url":null,"abstract":"<div><div>The digitalization of public services is particularly challenging in federal states, in part because a federal structure separates organizations through a division of power and established jurisdictions, and digitalization facilitates interconnection between society and its organizations. The many actors involved in federal states' digital public services require coordination, so the literature suggests centralized coordination so federal states can benefit from the advantages of both unitary and federal states. However, this approach has not been adapted to digitalization and it remains unclear how centralized coordination applies to digital public services. This article determines how public managers in federal states should coordinate activities in digital public services with the help of centralization. Since coordination depends on decision-makers' being willing to give up some of their power, we also investigate the mechanisms that public managers in federal states use to influence decision-makers. Using a conceptual analysis and interviews with 28 public managers from three countries, we derive three types of coordination—shared services, digital identity, and strategic committee—and identify the influencing mechanisms of persuasion, incentive, pressure, and experience. In so doing, this article contributes to the literature in identifying the types of coordination, design principles for their arrangement, and the mechanisms managers typically use to influence decision-makers. The three types of coordination constitute a new theoretical lens through which to investigate the influence of the federal structure on the digitalization of public services, while the influencing mechanisms extend existing work by introducing the passive role of the influencer.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 1","pages":"Article 101984"},"PeriodicalIF":7.8,"publicationDate":"2025-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143136057","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Citizen-centricity in digital government: A theoretical and empirical typology 数字政府中的公民中心：理论与实证类型学

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2025-03-01 Epub Date: 2025-01-08 DOI: 10.1016/j.giq.2024.102005

Simon Dechamps, Anthony Simonofski, Corentin Burnay

{"title":"Citizen-centricity in digital government: A theoretical and empirical typology","authors":"Simon Dechamps, Anthony Simonofski, Corentin Burnay","doi":"10.1016/j.giq.2024.102005","DOIUrl":"10.1016/j.giq.2024.102005","url":null,"abstract":"<div><div>Putting citizens as the cornerstone of a policymaking or service design process is usually referred to as citizen-centricity and is often considered a key practice in the context of digital government transformation. Nevertheless, the lack of a common comprehension of what citizen-centricity entails leads to practical and theoretical difficulties, among which the confusion generated by the multiple heterogeneous definitions and the difficulty of measuring the level of citizen-centricity of a digital initiative, to cite only two. As an answer, this study characterizes citizen-centricity by suggesting a typology grounded in theory and practice. It does so by surveying the recent scientific literature using a systematic literature review of 58 studies, combined with 14 qualitative interviews with public agents. The key contribution from our citizen-centricity typology is threefold. First, by emphasizing four understandings of citizen-centricity, sometimes referring to an end-result, a design process, a governance mode, or a way of identifying the user, we demonstrate that the concept has the potential to encompass a multitude of disparate realities. Furthermore, it provides a crucial lens through which to comprehend the concept, thereby facilitating alignment between stakeholders engaged in the pursuit of citizen-centricity. Second, we identify the characteristics given by the literature and practitioners for each understanding. Finally, we suggest that the four understandings of citizen-centricity cannot be sequenced, even iteratively, since they interact continuously. These contributions should guide future research and facilitate communication between research and practice about this concept.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 1","pages":"Article 102005"},"PeriodicalIF":7.8,"publicationDate":"2025-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143136053","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Leave it to the parents: How hacktivism-as-tuning reconfigures public sector digital transformation 把它留给父母：黑客行动主义如何重新配置公共部门的数字化转型

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2025-03-01 Epub Date: 2024-12-17 DOI: 10.1016/j.giq.2024.101996

Claire Ingram Bogusz , Johan Magnusson , Mattias Rost

{"title":"Leave it to the parents: How hacktivism-as-tuning reconfigures public sector digital transformation","authors":"Claire Ingram Bogusz , Johan Magnusson , Mattias Rost","doi":"10.1016/j.giq.2024.101996","DOIUrl":"10.1016/j.giq.2024.101996","url":null,"abstract":"<div><div>Extant research on public sector digital transformation has emphasised the process of deliberate digital technology use by public organizations in pursuit of efficiency and innovation. Studies of the unintended or contrarian uses associated with digital technologies have been scarce. This study explores a case in which parents of schoolchildren in the City of Stockholm react to the perceived poor usability of a learning management system through citizen “hacktivism”. The parents developed a challenger app on top of an existing platform, to which the city reacted by trying to obstruct development work, both technically and through litigation. We interpret this as a case of digital transformation reconfiguration through <em>boundary object tuning</em>, <em>legal tuning</em> and <em>digital transformation tuning</em>. These lead to, respectively, reconfiguration of 1) the site of transparency and engagement, 2) the boundaries of responsibility and ownership and 3) the locus of control over public services. We contribute to the public sector digital transformation literature by offering tuning as a way to understand (re)configuration of the non-linear and dialectical and materially embedded process of digital transformation. We also empirically explore the phenomenon of citizen hacktivism, offering insights into associated processes and effects.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 1","pages":"Article 101996"},"PeriodicalIF":7.8,"publicationDate":"2025-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143136133","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Artificial intelligence governance: Understanding how public organizations implement it 人工智能治理：了解公共组织如何实现它

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2025-03-01 Epub Date: 2025-01-16 DOI: 10.1016/j.giq.2024.102003

Patricia Gomes Rêgo de Almeida , Carlos Denner dos Santos Júnior

{"title":"Artificial intelligence governance: Understanding how public organizations implement it","authors":"Patricia Gomes Rêgo de Almeida , Carlos Denner dos Santos Júnior","doi":"10.1016/j.giq.2024.102003","DOIUrl":"10.1016/j.giq.2024.102003","url":null,"abstract":"<div><div>While observing the race for Artificial Intelligence (AI) regulation and global governance, public organizations are faced with the need to structure themselves so that their AI systems consider ethical principles. This research aimed to investigate how public organizations have incorporated the guidelines presented by academia, legislation, and international standards into their governance, management, and AI system development processes, focusing on ethical principles. Propositions were elaborated on the processes and practices recommended by literature specialized in AI governance. This entailed a comprehensive search that reached out to 28 public organizations across five continents that have AI systems in operation. Through an exploratory and descriptive aim, based on a qualitative and quantitative approach, the empirical analysis was carried out by means of proposition analysis using the Qualitative Comparative Analysis (QCA) method in crisp-set and fuzzy modes, based on questionnaire responses, combined with an interview and document content analysis. The analyses identified how processes and practices, across multiple layers and directed at the application of ethical principles in AI system production, have been combined and internalized in those public institutions. Organizations that trained decision-makers, AI system developers, and users showed a more advanced stage of AI governance; on the other hand, low scores were found on actions towards AI governance when those professionals did not receive any training. The results also revealed how governments can boost AI governance in public organizations by designing AI strategy, AI policy, AI ethical principles and publishing standards for that purpose to government agencies. The results also ground the design of the AIGov4Gov framework for public organizations to implement their own AI governance.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 1","pages":"Article 102003"},"PeriodicalIF":7.8,"publicationDate":"2025-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143136056","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Governing collective ambidexterity: Antecedents, mechanisms, and outcomes in digital service ecosystems 管理集体双灵巧性：数字服务生态系统的前提、机制和结果

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2025-03-01 Epub Date: 2025-01-03 DOI: 10.1016/j.giq.2024.102001

Heidi Hietala , Tero Päivärinta

{"title":"Governing collective ambidexterity: Antecedents, mechanisms, and outcomes in digital service ecosystems","authors":"Heidi Hietala , Tero Päivärinta","doi":"10.1016/j.giq.2024.102001","DOIUrl":"10.1016/j.giq.2024.102001","url":null,"abstract":"<div><div>Digitalization drives societal transformation to reform existing practices in the evolving environment. Central to this transformation is the creation of interoperable digital public services across diverse organizations, increasingly guided by human-centric principles and life-event orientation. This paper explores the complex process of achieving digital service innovation, emphasizing the need for inter-organizational balancing between radical transformation and efficiency through collective ambidexterity, where multiple ecosystem actors coordinate to balance innovation and efficiency simultaneously. While previous research predominantly studied ambidexterity at the organizational level, focusing on its antecedents, mechanisms, and outcomes, our study extends this inquiry to the broader ecosystem. Via a single-case study, we investigate how collective ambidexterity can be governed in a large-scale digital service ecosystem. To address the research question, we developed a multi-level conceptual model of governing mechanisms, antecedents, and outcomes of collective ambidexterity across three analytical levels: the ecosystem, organization group, and organization. Our theoretical contribution is twofold. First, we enhance conceptual clarity on collective ambidexterity and show how Modes of Collaboration (MoC) can facilitate innovation and efficiency of human-centric digital services throughout the three levels of governance. Second, the resulting governance model emphasizes the need to connect centralized, decentralized, and group-level governance strategies for developing digital services—to achieve and govern collective ambidexterity in the development of digital services in the public sector.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 1","pages":"Article 102001"},"PeriodicalIF":7.8,"publicationDate":"2025-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143136052","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0