Government Information Quarterly最新文献

Automated decision-making in public administration: Changing the decision space between public officials and citizens 公共行政中的自动化决策：改变公职人员与公民之间的决策空间

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2025-07-23 DOI: 10.1016/j.giq.2025.102061

Aya Rizk , Ida Lindgren

{"title":"Automated decision-making in public administration: Changing the decision space between public officials and citizens","authors":"Aya Rizk , Ida Lindgren","doi":"10.1016/j.giq.2025.102061","DOIUrl":"10.1016/j.giq.2025.102061","url":null,"abstract":"<div><div>Implementing Automated Decision-Making (ADM) systems in public administrations raises several tensions: between efficiency and ensuring fair decisions, between public transparency and individual privacy, and between standardization and discretion. To develop legitimate ADM systems that balance these tensions, we need to better understand the phenomenon on the societal, organizational and individual levels. To this end, we conduct a multidisciplinary literature review with the analysis utilizing Coleman's macro-micro model of social action, in which individual attitudes and actions relevant to ADM are related to ADM social structures and outcomes. We develop an ADM framework that captures and conceptualizes these macro-micro relationships and use this framework to identify gaps in research and motivate a research agenda. Our results also reveal a changing decision space between public officials and citizens that, if well investigated, may facilitate the development of citizen-centric ADM solutions and effective human-machine hybrids. We illustrate how the framework and ADM decision space can contribute to research, practice and policy.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 3","pages":"Article 102061"},"PeriodicalIF":7.8,"publicationDate":"2025-07-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144685463","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Building a consensus: Harmonizing AI ethical guidelines and legal frameworks in Korea for enhanced governance 建立共识：协调韩国的人工智能道德准则和法律框架，以加强治理

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2025-07-22 DOI: 10.1016/j.giq.2025.102060

Jae Woo Lee , Keeheon Lee

{"title":"Building a consensus: Harmonizing AI ethical guidelines and legal frameworks in Korea for enhanced governance","authors":"Jae Woo Lee , Keeheon Lee","doi":"10.1016/j.giq.2025.102060","DOIUrl":"10.1016/j.giq.2025.102060","url":null,"abstract":"<div><div>Artificial Intelligence (AI) permeates various technologies, including information and communication technology, significantly reshaping societal practices and individual routines. While this offers benefits, it also prompts concerns about the negative changes of AI, requiring careful governance. This paper focuses on mitigating these risks by offering recommendations for establishing coherent legal frameworks to safeguard innocent individuals from AI-related threats or potential harm, whether intentional or unintentional. We propose a framework that utilizes a large language model to assess the alignment between AI ethical guidelines and bills. A case study is conducted to analyze the Korean regulatory landscape, since Korea's AI legal frameworks particularly lag behind amid its rapid advancement of technology. This study employs a range of methods - descriptive, correlation, cluster, and semantic analyses - to offer a comprehensive comparison of Korea's legislative documents. Our findings reveal continuity in certain aspects but discontinuity in others between these two governance tools. Consequently, we suggest measures to enhance the consistency between these two realms for AI regulation, contributing to more robust and effective AI governance practices.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 3","pages":"Article 102060"},"PeriodicalIF":7.8,"publicationDate":"2025-07-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144679172","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

An agile bureaucracy? Lessons from an ethnographic study of agile teams in the Norwegian public sector 灵活的官僚主义？挪威公共部门敏捷团队的民族志研究的经验教训

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2025-07-08 DOI: 10.1016/j.giq.2025.102057

Beatrice I. Johannessen

{"title":"An agile bureaucracy? Lessons from an ethnographic study of agile teams in the Norwegian public sector","authors":"Beatrice I. Johannessen","doi":"10.1016/j.giq.2025.102057","DOIUrl":"10.1016/j.giq.2025.102057","url":null,"abstract":"<div><div>As governments increasingly try to develop their own technological solutions to handle growing demands, a key response has been to move away from traditional “waterfall” methods and towards modern “agile” principles for innovation. While agile principles are advocated as crucial to handling the complexity of the public sector, they have also been found to be difficult to implement in practice. To advance our understanding of these difficulties, this article aims to unpack the challenges facing software development teams when trying to use agile methods in the public sector. The article draws on ethnographic data from a study of software development teams in the Norwegian Labor and Welfare administration (NAV). By analyzing these data through the theoretical lens of institutional theory – particularly emphasizing institutional complexity due to conflicting institutional logics – the article uncovers three critical tensions facing the development teams: between bottom-up methods vs. top-down delegation, flexibility vs. pre-planned mandates, and “fast” teams vs. a “slow” context. These tensions indicate a “decoupling” between proclaimed agility and practiced methodologies, with the practical reality of the teams' working environment being characterized as a <em>mixture</em> of elements from both waterfall and agile methods. By uncovering these tensions and contradictions, the article explores the institutional complexity of public sector innovation, in which workers struggle to navigate an institutional context characterized by conflicting demands.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 3","pages":"Article 102057"},"PeriodicalIF":7.8,"publicationDate":"2025-07-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144580928","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Adaptive governance amidst the war: Overcoming challenges and strengthening collaborative digital service provision in Ukraine 战争中的适应性治理：乌克兰克服挑战并加强协作式数字服务提供

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2025-07-07 DOI: 10.1016/j.giq.2025.102056

Mariana Gustafsson , Olga Matveieva , Elin Wihlborg , Yevgeniy Borodin , Tetiana Mamatova , Sergiy Kvitka

{"title":"Adaptive governance amidst the war: Overcoming challenges and strengthening collaborative digital service provision in Ukraine","authors":"Mariana Gustafsson , Olga Matveieva , Elin Wihlborg , Yevgeniy Borodin , Tetiana Mamatova , Sergiy Kvitka","doi":"10.1016/j.giq.2025.102056","DOIUrl":"10.1016/j.giq.2025.102056","url":null,"abstract":"<div><div>This case study explores how co-production of digital services contributes to a re-framed institutional structure for collaborative governance to respond effectively to collective threats. This study explores the role of collaborative governance and digital technologies in ensuring public service delivery amidst the ongoing war in Ukraine. Focusing on the Diia platform and co-production of services between local government and civil society organizations, the research highlights how digital tools have enabled adaptive governance under extreme crisis posed by the war. By analyzing institutional dynamics in collaborative practices of co-production of public services enabled by digital technologies, this study sheds light on joint capacity for adaptive governance in societies under extreme crisis conditions. Using the Dnipropetrovsk region as an empirical case, this research applies Ostrom's Institutional Analysis and Development (IAD) framework to examine how government and civil society collaborations to deliver public services have fostered institutional changes and adaptation. The findings contribute to broader discussions on governance in on-going extreme crises, offering valuable insight into conflict-affected areas and emphasizing the importance of flexible, digitally enabled institutional arrangements for sustaining public service delivery.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 3","pages":"Article 102056"},"PeriodicalIF":7.8,"publicationDate":"2025-07-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144569823","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

AI-augmented government transformation: Organisational transformation and the sociotechnical implications of artificial intelligence in public administrations 人工智能增强的政府转型：公共行政部门的组织转型和人工智能的社会技术影响

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2025-06-27 DOI: 10.1016/j.giq.2025.102055

Luca Tangi , A. Paula Rodriguez Müller , Marijn Janssen

{"title":"AI-augmented government transformation: Organisational transformation and the sociotechnical implications of artificial intelligence in public administrations","authors":"Luca Tangi , A. Paula Rodriguez Müller , Marijn Janssen","doi":"10.1016/j.giq.2025.102055","DOIUrl":"10.1016/j.giq.2025.102055","url":null,"abstract":"<div><div>Implementing artificial intelligence (AI) in public settings requires a fundamental transformation of various social and technical aspects within public administration. However, the transformative efforts required for AI integration and use in government remain underexplored. This study introduces the concept of 'AI-augmented government transformation,' building on sociomateriality and sociotechnical theory, and develops a theoretical framework to explore this phenomenon. By applying this framework and drawing insights from expert interviews, we identify the strategic shifts and socio-technical adaptations essential for integrating AI into public administrations. Our analysis highlights the importance of opening the 'black box' of AI to gain a deep understanding of its underlying technologies and their materialities.</div><div>The findings reveal complex interdependencies between AI materiality and the social and technical systems that public administrations must navigate. Specifically, AI, as a novel materiality, introduces new organizational dynamics, enhances employee capabilities, and alters operational routines and practices. These changes complement technical ones, such as upgrades and advancements in data collection and processing. By investigating the complexities of AI-augmented government transformation, this research offers novel and practical insights for policymakers and practitioners navigating the challenges and opportunities of AI integration.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 3","pages":"Article 102055"},"PeriodicalIF":7.8,"publicationDate":"2025-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144491617","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Public perceptions of responsible AI in local government: A multi-country study using the theory of planned behaviour 公众对地方政府负责任人工智能的看法：一项使用计划行为理论的多国研究

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2025-06-24 DOI: 10.1016/j.giq.2025.102054

Anne David , Tan Yigitcanlar , Kevin Desouza , Karen Mossberger , Pauline Hope Cheong , Juan Corchado , Prithvi Bhat Beeramoole , Alexander Paz

{"title":"Public perceptions of responsible AI in local government: A multi-country study using the theory of planned behaviour","authors":"Anne David , Tan Yigitcanlar , Kevin Desouza , Karen Mossberger , Pauline Hope Cheong , Juan Corchado , Prithvi Bhat Beeramoole , Alexander Paz","doi":"10.1016/j.giq.2025.102054","DOIUrl":"10.1016/j.giq.2025.102054","url":null,"abstract":"<div><div>The rise of Artificial Intelligence (AI) has significant implications for local government service delivery, offering considerable advantages alongside inherent risks that warrant careful management. While responsible AI has become a focal point in academic and policy discussions, public perceptions remain marginal in these debates. This paper explores how behavioural factors along with perceived risk, local government AI policy awareness and policy expectations influence public intentions to support local government responsible AI practices. Using the Theory of Planned Behaviour, this study examines a multi-factor survey through Confirmatory Factor Analysis, followed by Structural Equation Modelling to assess relationships between key factors. A survey questionnaire, conducted with participants from Australia, the United States, and Spain via the Prolific platform, reveals key insights: (a) perceived risk exhibit a stronger influence than other factors; (b) policy awareness plays a critical role in shaping public intention towards support for responsible practices; (c) greater AI policy awareness correlates with more realistic expectations of local government AI policies; (d) social influence lacks a notable impact in this context. These findings provide valuable guidance for urban policymakers in crafting AI strategies that promote responsible AI implementation within local government services.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 3","pages":"Article 102054"},"PeriodicalIF":7.8,"publicationDate":"2025-06-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144472126","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Navigating power dynamics in the public sector through AI-driven algorithmic decision-making 通过人工智能驱动的算法决策，引导公共部门的权力动态

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2025-06-20 DOI: 10.1016/j.giq.2025.102053

Kamran Mahroof , Vishanth Weerakkody , Zahid Hussain , Uthayasankar Sivarajah

{"title":"Navigating power dynamics in the public sector through AI-driven algorithmic decision-making","authors":"Kamran Mahroof , Vishanth Weerakkody , Zahid Hussain , Uthayasankar Sivarajah","doi":"10.1016/j.giq.2025.102053","DOIUrl":"10.1016/j.giq.2025.102053","url":null,"abstract":"<div><div>Public sector institutions are under increasing pressure to deliver greater public value through disruptive technologies, despite ongoing pressures. In response to evolving technological change and an abundance of information, many public sector organisations have adopted Artificial Intelligence (AI) to improve decision-making and generate social value. While AI's role in public administration is gaining attention, little is known about how its use alters internal power dynamics. This research uses a qualitative case study approach, drawing on 30 semi-structured interviews with operational managers and various analysts in a large public institution to explore how AI influences power relations. Findings reveal that AI use creates tensions among operational managers, organisation-wide analysts and the increasingly influential hybrid/in-house analysts who possess both technical and institutional expertise. The study presents and empirically validates the AI Power Enactment Framework and introduces the AI Power Matrix, providing policymakers with a structured tool to evaluate AI projects. These insights can inform targeted funding strategies and capacity building, helping to lessen dependence on hybrid analysts and enhance the success of AI implementation in the public sector.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 3","pages":"Article 102053"},"PeriodicalIF":7.8,"publicationDate":"2025-06-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144322668","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Self-sovereign identity in the public sector: Affordances, experimentation, and actualization 公共部门的自我主权认同：启示、实验和实现

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2025-06-18 DOI: 10.1016/j.giq.2025.102052

Simon Feulner , Tobias Guggenberger , Jonathan Lautenschlager , Nils Urbach , Fabiane Völter

{"title":"Self-sovereign identity in the public sector: Affordances, experimentation, and actualization","authors":"Simon Feulner , Tobias Guggenberger , Jonathan Lautenschlager , Nils Urbach , Fabiane Völter","doi":"10.1016/j.giq.2025.102052","DOIUrl":"10.1016/j.giq.2025.102052","url":null,"abstract":"<div><div>The emerging concept of Self-Sovereign Identity (SSI) promises more portable, secure, and convenient identity services. The public sector, in particular, invests heavily to innovate with this emerging concept. However, an in-depth understanding of SSI's value and how offerings are utilized is lacking, causing complexities and insecurities in designing and implementing SSI-based applications in the public sector. Thus, we conducted a case study which aimed at utilizing SSI for tax registration purposes on online marketplaces. We chose affordance-experimentation-actualization (A-<em>E</em>-A) theory to explore SSI implementation and utilization. As a result, we identify four organizational-level SSI affordances and offer insights into how public sector organizations can innovate with and benefit from SSI by developing an affordance-based innovation framework. Lastly, we contribute to A-<em>E</em>-A theory by revealing how the experimentation phase shapes the organizational context by increasing technical, cultural, and political fit.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 3","pages":"Article 102052"},"PeriodicalIF":7.8,"publicationDate":"2025-06-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144306306","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Digital ethics: Global trends and divergent paths 数字伦理：全球趋势和不同路径

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2025-06-18 DOI: 10.1016/j.giq.2025.102050

Ali Asker Guenduez , Nora Walker , Mehmet Akif Demircioglu

{"title":"Digital ethics: Global trends and divergent paths","authors":"Ali Asker Guenduez , Nora Walker , Mehmet Akif Demircioglu","doi":"10.1016/j.giq.2025.102050","DOIUrl":"10.1016/j.giq.2025.102050","url":null,"abstract":"<div><div>This study focuses on how government bodies address digital ethics in their policies. Using a structural topic model (STM), an automated text mining technique, we analyze 71 policy documents published between 2007 and 2022 by national governments and international governmental organizations (IGOs). Our analysis identifies 22 prominent topics clustered into three major themes: the development of <em>responsible technologies</em>, <em>digital rights</em>, and <em>ethical governance</em>. This study provides a comprehensive overview of these topics and themes, including major similarities among and differences between various policies. We reveal the evolution of these themes over time and discuss key elements in policies. While the findings suggest a consensus on core ethical principles guiding the development and uses of digital technologies, significant differences emerge between countries and IGOs regarding the specific topics addressed and the policy priorities. This study contributes to the digital ethics debate by providing a comprehensive overview of prevailing themes in government policies, highlighting both common ground and areas of divergence. We also discuss the implications of these findings and propose directions for future research.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 3","pages":"Article 102050"},"PeriodicalIF":7.8,"publicationDate":"2025-06-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144306307","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Barriers to and mechanism for open government data use by the private sectors: A grounded theory approach 私营部门开放政府数据使用的障碍和机制：基于理论的方法

IF 7.8 1区管理学

Government Information Quarterly Pub Date : 2025-06-13 DOI: 10.1016/j.giq.2025.102044

Shanming Xu , Jingjing Liu , Sisi Li , Yueping Zheng

{"title":"Barriers to and mechanism for open government data use by the private sectors: A grounded theory approach","authors":"Shanming Xu , Jingjing Liu , Sisi Li , Yueping Zheng","doi":"10.1016/j.giq.2025.102044","DOIUrl":"10.1016/j.giq.2025.102044","url":null,"abstract":"<div><div>Open Government Data (OGD) has made tremendous progress, as local governments have established OGD platforms and made data accessible to the public. Nevertheless, the actual use of OGD by the private sectors remains well below expectations, despite the widespread belief that the private sectors have substantial demand for it. Although there are some literature describing the barriers to OGD use, the relationships between these barriers and the mechanisms behind the limited use of OGD by private sectors have not been thoroughly explored. This study aimed to uncover their relationships to formulate a holistic theory and gain a deeper understanding of this issue. Through interviews with 18 senior managers, engineers, and other professionals from various private sectors, and applying the classic grounded theory method, a theoretical model was constructed to explain the private sectors' use of OGD, comprising four main categories, i.e., cognition, business value assessment, value pursuit, and organizational context, with value pursuit playing a pivotal role. This study contributes to the current literature by proposing a behavioral process mechanism to integrate various factors of OGD utilization by private sectors. Based on the findings, some recommendations are presented for policymakers to improve the use of OGD and OGD construction.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 3","pages":"Article 102044"},"PeriodicalIF":7.8,"publicationDate":"2025-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144271782","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0