Government Information Quarterly最新文献

Parallel learning loops in collaborative innovation: Insights from digital government 协同创新中的平行学习循环：来自数字政府的见解

IF 1 1区管理学

Government Information Quarterly Pub Date : 2025-10-09 DOI: 10.1016/j.giq.2025.102080

Philipp Trein, Bastien Presset, Thenia Vagionaki

{"title":"Parallel learning loops in collaborative innovation: Insights from digital government","authors":"Philipp Trein, Bastien Presset, Thenia Vagionaki","doi":"10.1016/j.giq.2025.102080","DOIUrl":"10.1016/j.giq.2025.102080","url":null,"abstract":"<div><div>The implementation of digital innovations in the public sector—such as Electronic Health Records (EHRs)—requires decisionmakers to engage in learning processes. This article investigates how collective learning processes unfold in collaborative innovation, focusing on the development of Switzerland's national Electronic Health Record (EHR) system. Building on policy learning and collaborative governance literatures, we conceptualize learning as comprising two interdependent processes: policy-oriented learning (focused on technical effectiveness) and power-oriented learning (concerned with political feasibility). Drawing on 39 semi-structured interviews and extensive document analysis, we find that the EHR initiative followed a sequential learning pattern—technical solutions were developed before sufficient political support was secured—leading to a politically endorsed but technically flawed implementation. The study introduces the concept of parallel learning loops to explain how simultaneous engagement with technical and political dimensions can improve innovation outcomes. These findings advance theoretical understanding of collaborative learning in digital government and underscore the need for institutional designs that support concurrent technical and political deliberation in complex innovation processes.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 4","pages":"Article 102080"},"PeriodicalIF":10.0,"publicationDate":"2025-10-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145267842","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

An exploration of agile government in the public sector: A systematic literature review at macro, meso, and micro levels of analysis 公共部门敏捷政府的探索：宏观、中观和微观层面分析的系统文献综述

IF 1 1区管理学

Government Information Quarterly Pub Date : 2025-10-01 DOI: 10.1016/j.giq.2025.102082

Kuang-Ting Tai, Pallavi Awasthi

{"title":"An exploration of agile government in the public sector: A systematic literature review at macro, meso, and micro levels of analysis","authors":"Kuang-Ting Tai, Pallavi Awasthi","doi":"10.1016/j.giq.2025.102082","DOIUrl":"10.1016/j.giq.2025.102082","url":null,"abstract":"<div><div>Originating from private sector software development, agile has permeated the public sector, fostering innovative reforms not just in project management but also in organizational management and collaborative governance. Despite its widespread adoption, there exists a paucity of research delving into the intricacies of agile practices, particularly for the potential conflicts and interactions with the traditional waterfall-based approaches. Employing the Preferred Reporting Items for Systematic reviews and Meta-Analyses (PRISMA) method, this systematic review aims to address three fundamental research questions concerning the conceptualization, implementation, and impacts of agile government. To deepen theoretical insight and practical application, our study classifies agile into three distinct levels: Micro (project management), Meso (organizational management), and Macro (governance structure). Our analysis uncovers substantial variations in agile practices across these levels, reflecting a deliberate strategy aimed at harmonizing with existing bureaucratic systems. This study concludes by offering policy implications and delineating avenues for future research endeavors.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 4","pages":"Article 102082"},"PeriodicalIF":10.0,"publicationDate":"2025-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145220755","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Bridging trust in AI and its adoption: The role of organizational support in AI chatbot implementation in korean government agencies 弥合对人工智能的信任及其采用：韩国政府机构在人工智能聊天机器人实施中的组织支持作用

IF 1 1区管理学

Government Information Quarterly Pub Date : 2025-09-27 DOI: 10.1016/j.giq.2025.102081

Seongkyung Cho , Joon-Young Hur , Danee Kim

{"title":"Bridging trust in AI and its adoption: The role of organizational support in AI chatbot implementation in korean government agencies","authors":"Seongkyung Cho , Joon-Young Hur , Danee Kim","doi":"10.1016/j.giq.2025.102081","DOIUrl":"10.1016/j.giq.2025.102081","url":null,"abstract":"<div><div>Amid rapid technological advancements, AI-chatbot integration into government workplaces represents a transformative shift to enhance communication, streamline administrative processes, and boost employee efficiency. Through a mixed-methods design combining survey data and employee interviews, this study analyzes how trust in AI chatbots influences employee utilization of chatbots in government organizations and examines organizational support's moderating role. By demonstrating the pivotal roles of trust and organizational support, this study emphasizes their combined effect on driving adoption and digital transformation within government agencies. Findings provide insights for government administrators and policymakers, guiding the development of trust-building strategies and organizational support mechanisms to promote effective chatbot adoption in public-sector workplaces. This research fills the empirical gap in understanding chatbot adoption from the perspective of government employees and illuminates opportunities and challenges as public-sector employees adapt to technological changes in their work environments.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 4","pages":"Article 102081"},"PeriodicalIF":10.0,"publicationDate":"2025-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145158798","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Unraveling the Nexus between National Culture and AI plan development and AI readiness: Insights from a configurational analysis 揭示国家文化与人工智能计划发展和人工智能准备之间的联系：来自配置分析的见解

IF 1 1区管理学

Government Information Quarterly Pub Date : 2025-09-25 DOI: 10.1016/j.giq.2025.102078

James S. Denford , Gregory S. Dawson , Kevin C. Desouza

{"title":"Unraveling the Nexus between National Culture and AI plan development and AI readiness: Insights from a configurational analysis","authors":"James S. Denford , Gregory S. Dawson , Kevin C. Desouza","doi":"10.1016/j.giq.2025.102078","DOIUrl":"10.1016/j.giq.2025.102078","url":null,"abstract":"<div><div>Artificial intelligence (AI) applications have increased in maturity and scale across the public sector, leading for calls to investigate AI's impact on public policy development and outcomes. This study investigates the intricate interplay between Hofstede's cultural dimensions and outcomes related to strategic AI plan development and national AI readiness. Utilizing qualitative comparative analysis (QCA), we examine data from 33 nations to discern patterns and configurations within this rich interplay. Our findings underscore the significance of considering multiple cultural dimensions in tandem, revealing a conjunctional relationship where no single cultural factor operates independently but rather should be viewed as a cohesive portfolio of dimensions. Equifinality is prevalent, indicating myriad pathways to both success and failure in strategic AI plan development and national AI readiness. We also find the relationship between national culture and national AI readiness stronger than that with strategic AI plans. We attribute this to national AI readiness being a measure of a known “as-is” state compared to strategic AI plans being an expression of an aspirational “to-be” state, a difference accentuated by the disruptive novelty of AI as technology and hence the immaturity of the AI field. We expect that, as the field matures and subsequent iterations of policy are developed, the national culture's relationship with strategic AI plans will strengthen as countries align those plans with their circumstances. Equifinality suggests that each country can find its own path, and while national culture offers valuable insights today, future research should explore how evolving cultural, institutional, and policy contexts shape the adaptation and refinement of strategic AI plans over time.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 4","pages":"Article 102078"},"PeriodicalIF":10.0,"publicationDate":"2025-09-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145158725","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Artificial Intelligence in deliberation: The AI penalty and the emergence of a new deliberative divide 审议中的人工智能：人工智能的惩罚和新的审议鸿沟的出现

IF 1 1区管理学

Government Information Quarterly Pub Date : 2025-09-24 DOI: 10.1016/j.giq.2025.102079

Andreas Jungherr , Adrian Rauchfleisch

{"title":"Artificial Intelligence in deliberation: The AI penalty and the emergence of a new deliberative divide","authors":"Andreas Jungherr , Adrian Rauchfleisch","doi":"10.1016/j.giq.2025.102079","DOIUrl":"10.1016/j.giq.2025.102079","url":null,"abstract":"<div><div>Advances in Artificial Intelligence (AI) promise help for democratic deliberation, such as processing information, moderating discussion, and fact-checking. But public views of AI's role remain underexplored. Given widespread skepticism, integrating AI into deliberative formats may lower trust and willingness to participate. We report a preregistered within-subjects survey experiment with a representative German sample (<em>n</em> = 1850) testing how information about AI-facilitated deliberation affects willingness to participate and expected quality. Respondents were randomly assigned to descriptions of identical deliberative tasks facilitated by either AI or humans, enabling causal identification of information effects. Results show a clear AI penalty: participants were less willing to engage in AI-facilitated deliberation and anticipated lower deliberative quality than for human-facilitated formats. The penalty shrank among respondents who perceived greater societal benefits of AI or tended to anthropomorphize it, but grew with higher assessments of AI risk. These findings indicate that AI-facilitated deliberation currently faces substantial public skepticism and may create a new “deliberative divide.” Unlike traditional participation gaps linked to education or demographics, this divide reflects attitudes toward AI. Efforts to realize AI's affordances should directly address these perceptions to offset the penalty and avoid discouraging participation or exacerbating participatory inequalities.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 4","pages":"Article 102079"},"PeriodicalIF":10.0,"publicationDate":"2025-09-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145158724","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

State versus Technology: What drives trust in and usage of internet voting, institutional or technological trust? 国家与技术：是什么推动了对互联网投票的信任和使用，是机构的信任还是技术的信任？

IF 1 1区管理学

Government Information Quarterly Pub Date : 2025-09-05 DOI: 10.1016/j.giq.2025.102068

Bogdan Romanov , David Duenas Cid , Peeter Leets

{"title":"State versus Technology: What drives trust in and usage of internet voting, institutional or technological trust?","authors":"Bogdan Romanov , David Duenas Cid , Peeter Leets","doi":"10.1016/j.giq.2025.102068","DOIUrl":"10.1016/j.giq.2025.102068","url":null,"abstract":"<div><div>This study examines the combined influence of technological and institutional trust on citizens’ perceptions of and engagement with Internet voting, addressing gaps in the literature on digital governance and trust. While prior research often treats these trust dimensions separately, this article explores their interplay within the context of Estonia, which has utilized Internet voting for two decades. By constructing composite indices for technological and institutional trust through factor analysis, the study offers a novel methodological approach to operationalizing trust in digital governance (within the article, digital governance and e-governance are used interchangeably) research in general and Internet voting in particular, based on post-electoral survey data.</div><div>Applying linear and logistic regression analyses, the study explicitly examines how these trust dimensions affect citizens’ trust in Internet voting systems and their actual use of such technology. The findings reveal that institutional trust is significantly more influential than technological trust, consistently emerging as the primary driver for both trusting Internet voting and engaging in its usage. Technological trust, in contrast, demonstrates only marginal predictive strength, highlighting the greater importance citizens place on institutional legitimacy, transparency, and accountability. These results emphasize the compensatory nature of institutional trust, suggesting that robust institutional frameworks allow citizens to confidently engage with complex technological systems despite limited technical understanding. Consequently, this research enhances theoretical insights into trust dynamics within digital governance, particularly in contexts where political sensitivity and institutional credibility significantly impact technology adoption.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 4","pages":"Article 102068"},"PeriodicalIF":10.0,"publicationDate":"2025-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144997730","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The use and misuse of metaphors in e-government studies 电子政务研究中隐喻的使用与误用

IF 1 1区管理学

Government Information Quarterly Pub Date : 2025-09-02 DOI: 10.1016/j.giq.2025.102067

Mete Yildiz , Dilek Dede

{"title":"The use and misuse of metaphors in e-government studies","authors":"Mete Yildiz , Dilek Dede","doi":"10.1016/j.giq.2025.102067","DOIUrl":"10.1016/j.giq.2025.102067","url":null,"abstract":"<div><div>Metaphors explain relatively unknown, abstract, or complicated concepts by employing relatively better-known, concrete, and simple ones. Since e-government is a complex and multi-faceted phenomenon, many metaphors are used to understand and explain what e-government is and how it evolves. However, metaphors used in e-government studies and their functions have not been systematically examined in detail. Bridging this gap in the literature is necessary and important because metaphors serve specific communication functions between e-government experts and the general public, as well as among e-government scholars with diverse disciplinary backgrounds. This article examines the use of explicitly-used metaphors in e-government literature. To this end, we first identify different metaphors through a systematic review of the literature. Then, the reasons for, functions of, and benefits and risks associated with metaphor use in e-government studies are analyzed. The findings uncovered five types of metaphors (illumination, dimming, simplification, translation, and manipulation) in e-government studies. The findings reveal that metaphors can help scholars create a shared language among themselves and ease the communication of complex ideas to the general public. For practitioners, different metaphors can provide insights into e-government and help translate implicit knowledge into explicit. However, caution is necessary to avoid manipulative uses of metaphors that could lead to miscommunication and resource inefficiencies. Ultimately, the success of a metaphor hinges on its ability to effectively communicate concepts in various contexts, highlighting the importance of careful and context-sensitive usage in communication. The final section offers suggestions for further research, including examining the outcomes and impacts of metaphor use in various settings.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 4","pages":"Article 102067"},"PeriodicalIF":10.0,"publicationDate":"2025-09-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144934153","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Bridging local and global: Convergence, divergence and dialogue in digital government research communities 弥合地方和全球：数字政府研究社区的融合、分歧和对话

IF 1 1区管理学

Government Information Quarterly Pub Date : 2025-08-23 DOI: 10.1016/j.giq.2025.102065

Lei Zheng, Hong Zhang

{"title":"Bridging local and global: Convergence, divergence and dialogue in digital government research communities","authors":"Lei Zheng, Hong Zhang","doi":"10.1016/j.giq.2025.102065","DOIUrl":"10.1016/j.giq.2025.102065","url":null,"abstract":"<div><div>Digital government research lies at the intersection of global technological trends and local institutional contexts. This study analyzes 3521 articles from a leading Chinese academic journal and 1428 studies from a top international journal—all addressing digital government—to explore thematic convergences and divergences between domestic and international research, using China as a case. The findings demonstrate that while the Chinese domestic and the international research communities follow similar technological trajectories, they develop distinct research priorities shaped by their respective contexts. Through further examining 200 highly cited publications (2004–2023) - including both Chinese-language works from CNKI and English-language articles from Web of Science, all focusing on China and with Chinese co-authorship, the study uncovers how boundary-spanning researchers employ distinct citation patterns and methodological approaches when navigating different academic communities. These scholars serve as critical bridges facilitating cross-community dialogue and knowledge exchange. The paper concludes with specific recommendations for fostering deeper collaboration between domestic and international digital government research communities.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 3","pages":"Article 102065"},"PeriodicalIF":10.0,"publicationDate":"2025-08-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144890102","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The evolution of theoretical contributions in digital government research: Insights from GIQ 数字政府研究中理论贡献的演变：来自GIQ的见解

IF 1 1区管理学

Government Information Quarterly Pub Date : 2025-08-20 DOI: 10.1016/j.giq.2025.102066

Peter André Busch , Marius Rohde Johannessen , Samuli Pekkola

引用次数: 0

Extrusive effects of digital government: Reframing the citizen–state relationship 数字政府的挤出效应：重塑公民与国家的关系

IF 1 1区管理学

Government Information Quarterly Pub Date : 2025-08-17 DOI: 10.1016/j.giq.2025.102064

Eric C. Mota , Peter G. Klein

{"title":"Extrusive effects of digital government: Reframing the citizen–state relationship","authors":"Eric C. Mota , Peter G. Klein","doi":"10.1016/j.giq.2025.102064","DOIUrl":"10.1016/j.giq.2025.102064","url":null,"abstract":"<div><div>Digital government systems are widely adopted to improve public sector performance, yet concerns persist about their potential to undermine privacy and expand governmental control. This study challenges that prevailing narrative by introducing the concept of <strong>extrusive effects</strong>—instances where digital government implementations actively enhance citizen autonomy and reduce governmental discretion. Drawing on a unique dataset of 205 implementations across 70 countries from 1999 to 2022, we use text mining and evidence-based coding to identify 674 empirically verified effects. Our analysis reveals that extrusive effects are not isolated anomalies but constitute a systematic phenomena shaped by emerging technologies such as distributed ledgers, decentralized computing, and cryptographic protocols. Building on this discovery, we expand existing classifications of digital government effects to better reflect the evolving relationship between citizens and public administrations—capturing both <em>intrusive</em> effects that expand governmental discretion and <em>extrusive</em> effects that constrain it. These findings provide a more comprehensive foundation for evaluating digital government’s welfare implications and offer new tools for aligning technological design with democratic governance.</div></div>","PeriodicalId":48258,"journal":{"name":"Government Information Quarterly","volume":"42 3","pages":"Article 102064"},"PeriodicalIF":10.0,"publicationDate":"2025-08-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144860727","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0