Automated decision-making in public administration: Changing the decision space between public officials and citizens

IF 7.8 1区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Government Information Quarterly Pub Date : 2025-07-23 DOI:10.1016/j.giq.2025.102061

Aya Rizk , Ida Lindgren

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引用次数: 0

Abstract

Implementing Automated Decision-Making (ADM) systems in public administrations raises several tensions: between efficiency and ensuring fair decisions, between public transparency and individual privacy, and between standardization and discretion. To develop legitimate ADM systems that balance these tensions, we need to better understand the phenomenon on the societal, organizational and individual levels. To this end, we conduct a multidisciplinary literature review with the analysis utilizing Coleman's macro-micro model of social action, in which individual attitudes and actions relevant to ADM are related to ADM social structures and outcomes. We develop an ADM framework that captures and conceptualizes these macro-micro relationships and use this framework to identify gaps in research and motivate a research agenda. Our results also reveal a changing decision space between public officials and citizens that, if well investigated, may facilitate the development of citizen-centric ADM solutions and effective human-machine hybrids. We illustrate how the framework and ADM decision space can contribute to research, practice and policy.

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公共行政中的自动化决策：改变公职人员与公民之间的决策空间

在公共管理中实施自动决策（ADM）系统引发了几个紧张关系：效率与确保公平决策之间、公共透明度与个人隐私之间、标准化与自由裁量权之间。为了开发合理的ADM系统来平衡这些紧张关系，我们需要更好地理解社会、组织和个人层面上的现象。为此，我们运用Coleman的社会行为宏观-微观模型进行多学科文献综述和分析，其中与ADM相关的个人态度和行为与ADM的社会结构和结果相关。我们开发了一个ADM框架来捕捉和概念化这些宏观-微观关系，并使用该框架来识别研究中的差距并激励研究议程。我们的研究结果还揭示了政府官员和公民之间不断变化的决策空间，如果调查得当，可能会促进以公民为中心的ADM解决方案和有效的人机混合方案的发展。我们说明了框架和ADM决策空间如何有助于研究、实践和政策。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Government Information Quarterly INFORMATION SCIENCE & LIBRARY SCIENCE-

CiteScore

15.70

自引率

16.70%

发文量

106

期刊介绍： Government Information Quarterly (GIQ) delves into the convergence of policy, information technology, government, and the public. It explores the impact of policies on government information flows, the role of technology in innovative government services, and the dynamic between citizens and governing bodies in the digital age. GIQ serves as a premier journal, disseminating high-quality research and insights that bridge the realms of policy, information technology, government, and public engagement.