Telematics and Informatics最新文献

Beyond adoption: How public value drives the success of mobile government: evidence from the Global South 超越采用：公共价值如何推动移动政府的成功：来自全球南方的证据

IF 8.3 2区管理学

Telematics and Informatics Pub Date : 2026-04-01 Epub Date: 2026-03-23 DOI: 10.1016/j.tele.2026.102393

Damião Magido Muara , Amarolinda Zanela Klein , Celso Augusto de Matos , Darci de Borba , Bruno Bentes Gonçalves

引用次数: 0

How much potential do on-device systems hold in the large language model service market? Focusing on providing sustainable business models 设备上系统在大型语言模型服务市场中有多大的潜力？专注于提供可持续的商业模式

IF 8.3 2区管理学

Telematics and Informatics Pub Date : 2026-04-01 Epub Date: 2026-04-05 DOI: 10.1016/j.tele.2026.102395

Sesil Lim , Hanseul Jo , Daeho Lee , Jungwoo Shin

{"title":"How much potential do on-device systems hold in the large language model service market? Focusing on providing sustainable business models","authors":"Sesil Lim , Hanseul Jo , Daeho Lee , Jungwoo Shin","doi":"10.1016/j.tele.2026.102395","DOIUrl":"10.1016/j.tele.2026.102395","url":null,"abstract":"<div><div>Rapid advancements in generative artificial intelligence are driving innovation across diverse industries, with large language models (LLMs) expanding their application scope as they acquire near-human language-processing capabilities. However, existing research has primarily focused on qualitative evaluations and performance comparisons of LLM models, limiting our objective understanding of how consumers evaluate LLM services and assign them economic value. To address this gap, this study quantitatively evaluates the user experiences of LLM services and analyzes their economic value. Using a discrete choice experiment, we systematically examine consumer preferences for key attributes, including price, response accuracy, response speed, maximum response length, content type, and lexical comprehension level. The results reveal that response accuracy is the most important factor, followed by price, language comprehension, and content type. Particularly, users demonstrate a significantly higher willingness to pay for image-generation functions than for text-generation ones. Simulation outcomes further indicate that depending on pricing and functionality strategies, on-device models have the distinct potential to compete with cloud-based models. By classifying LLM service attributes into industry-driven and user-centered factors, this study provides actionable insights for firms seeking to design user-centric and sustainable business models.</div></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"106 ","pages":"Article 102395"},"PeriodicalIF":8.3,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147656934","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Digital accessibility research from 1997 to 2024: A triangulated review and conceptual framework 1997 - 2024年数字可及性研究：三角回顾与概念框架

IF 8.3 2区管理学

Telematics and Informatics Pub Date : 2026-04-01 Epub Date: 2026-04-04 DOI: 10.1016/j.tele.2026.102394

Seungyeon Ha, Seongcheol Kim

{"title":"Digital accessibility research from 1997 to 2024: A triangulated review and conceptual framework","authors":"Seungyeon Ha, Seongcheol Kim","doi":"10.1016/j.tele.2026.102394","DOIUrl":"10.1016/j.tele.2026.102394","url":null,"abstract":"<div><div>Digital accessibility is a dynamic process that evolves alongside technological advances; thus, it is essential to examine how it adapts over time. Through a review of scholarly articles published from 1997 to 2024 in Scopus and the Web of Science, this study provides a comprehensive analysis of the digital accessibility research over this period. Employing a triangulation approach, we integrated bibliometric and quantitative content analyses of 410 papers with a thematic analysis of a subset of 66 papers, combining quantitative and qualitative methods for both broad and in-depth analysis. The results show a steady growth in scholarly output, with research led primarily by the United States, Spain, and the United Kingdom. Empirically, literature is dominated by evaluation-oriented studies, focused largely on public-sector contexts, web-based platforms, and individuals with disabilities. Based on the results, we present an overview map of the digital accessibility research landscape, highlighting metadata trends, thematic divisions, and recurring themes. We also propose a synthesized definition and conceptual framework of digital accessibility, clarifying its relationship to related concepts. This study is intended to serve as a foundation and guide for future research on digital accessibility.</div></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"106 ","pages":"Article 102394"},"PeriodicalIF":8.3,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147656936","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

“Dark under the light”? The differences in the Overlooked emotions of insiders versus the intensified emotions of outsiders on Weibo and Twitter during the COVID-19 pandemic “光明下的黑暗”？新冠肺炎疫情期间，微博和推特上圈内人情绪被忽视与圈外人情绪被强化的差异

IF 8.3 2区管理学

Telematics and Informatics Pub Date : 2026-04-01 Epub Date: 2026-04-08 DOI: 10.1016/j.tele.2026.102396

Ruiyao Xie , Jun Zhuang , Jiandong Zhou , Lifang Li

{"title":"“Dark under the light”? The differences in the Overlooked emotions of insiders versus the intensified emotions of outsiders on Weibo and Twitter during the COVID-19 pandemic","authors":"Ruiyao Xie , Jun Zhuang , Jiandong Zhou , Lifang Li","doi":"10.1016/j.tele.2026.102396","DOIUrl":"10.1016/j.tele.2026.102396","url":null,"abstract":"<div><div>This study analyzes social media data related to COVID-19 to identify geographic and temporal differences in emotional expressions. Utilizing the Linguistic Inquiry and Word Count tool, we examined emotional expressions of anxiety and anger among insiders near the epicenter and outsiders during three phases of the pandemic. Our dataset was collected from Weibo (482, 428 posts from Jan 1st, 2020, to April 7th, 2020) and Twitter (48,759 posts from Jan 19th, 2020, to May 5th, 2020). Insiders from China near the epicenter predominantly exhibit anxiety, peaking in the early phase, while insiders from the United States near the epicenter predominantly exhibit anger, peaking in the early phase as well. Outsiders from China express more anger, with a nadir during lockdown, while outsiders from the U.S. express more anxiety, especially during lockdown. Despite similar emotional intensity, insiders’ anger-related posts from Weibo and Twitter suggest less virality than anger-related posts from outsiders. However, insiders’ posts with anxiety words are more likely to go viral on Twitter but less likely to go viral on Weibo compared with outsiders’ posts with anxiety words. These findings enhance our understanding of risk perception and highlight the necessity for emotional regulation strategies. These insights could help develop targeted non-pharmacological interventions to reduce anxiety among insiders and anger among outsiders during public health crises.</div></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"106 ","pages":"Article 102396"},"PeriodicalIF":8.3,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147656935","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Digital competence of AI chatbot users: scale development and its relationships with smart customer experience, trust, and reuse intention AI聊天机器人用户的数字能力：规模发展及其与智能客户体验、信任和重用意图的关系

IF 8.3 2区管理学

Telematics and Informatics Pub Date : 2026-04-01 Epub Date: 2026-03-18 DOI: 10.1016/j.tele.2026.102392

Heeseung Yu , Ye Sang , Eunkyoung Han

{"title":"Digital competence of AI chatbot users: scale development and its relationships with smart customer experience, trust, and reuse intention","authors":"Heeseung Yu , Ye Sang , Eunkyoung Han","doi":"10.1016/j.tele.2026.102392","DOIUrl":"10.1016/j.tele.2026.102392","url":null,"abstract":"<div><div>This study aims to develop a Digital Competence Scale in the context of generative AI chatbot use and to examine the validity of the developed scale. To this end, initial measurement items were generated based on a review of the digital competence literature and refined through three rounds of the Delphi technique involving 25 experts. Subsequently, a survey of 500 ChatGPT users was conducted to develop the Digital Competence Scale and assess its validity. The results indicate that the Digital Competence Scale consists of four factors: Utilization of digital tools, Search, Communication, and Digital literacy, comprising a total of 19 measurement items. In addition, to examine the construct validity of the developed scale, this study analyzed the relationships between digital competence and theoretically related constructs, including smart customer experience (Relative Advantage/Perceived Interactivity), trust in ChatGPT, and reuse intention. The findings show that all four factors of digital competence are positively associated with smart customer experience and that digital competence is indirectly related to reuse intention through the serial mediation of smart customer experience and trust.</div></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"106 ","pages":"Article 102392"},"PeriodicalIF":8.3,"publicationDate":"2026-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147600389","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

To fear or to rejoice: Social media mindsets and their relationships to social media engagement, perceived connectedness, fear of missing out and joy of missing out 恐惧还是快乐：社交媒体心态及其与社交媒体参与、感知联系、错过的恐惧和错过的快乐之间的关系

IF 8.3 2区管理学

Telematics and Informatics Pub Date : 2026-02-01 Epub Date: 2026-02-02 DOI: 10.1016/j.tele.2026.102378

Haoyu Wang , Bowen Zheng , Xiaohuan Zhang , Dandan Wang , Zhiyun Chen , Ziwei Xu , Rao Fu

{"title":"To fear or to rejoice: Social media mindsets and their relationships to social media engagement, perceived connectedness, fear of missing out and joy of missing out","authors":"Haoyu Wang , Bowen Zheng , Xiaohuan Zhang , Dandan Wang , Zhiyun Chen , Ziwei Xu , Rao Fu","doi":"10.1016/j.tele.2026.102378","DOIUrl":"10.1016/j.tele.2026.102378","url":null,"abstract":"<div><div>As social media becomes ubiquitous, users exhibit contrasting psychological responses. Some experience the Fear of Missing Out (FoMO), whereas others feel the Joy of Missing Out (JoMO). However, existing research offers limited insights into why these divergent experiences occur, particularly regarding the role of users’ cognitive orientations in shaping digital experiences. Drawing on the Differential Susceptibility to Media Effects Model (DSMM), this study introduces the concept of social media mindsets to explain individual differences underlying FoMO and JoMO by examining how agency mindsets and valence mindsets influence psychological outcomes through engagement patterns and perceived connectedness. The findings revealed that stronger agency mindsets were associated with lower FoMO and higher JoMO, whereas stronger valence mindsets were paradoxically related to higher FoMO and lower JoMO. Active engagement was associated with greater perceived connectedness, which in turn related to reduced FoMO, while digital life balance moderated the link between perceived connectedness and JoMO. This study extends DSMM by incorporating social media mindsets as explanatory mechanisms for divergent user experiences, offering theoretical insights into why similar behaviors yield different psychological outcomes and providing practical guidance for fostering healthier digital engagement through adaptive mindsets and self-regulation.</div></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"105 ","pages":"Article 102378"},"PeriodicalIF":8.3,"publicationDate":"2026-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146188689","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The paradox of smart cities: technological advancements and the disconnection from social participation 智慧城市的悖论：技术进步与社会参与的脱节

IF 8.3 2区管理学

Telematics and Informatics Pub Date : 2026-02-01 Epub Date: 2026-01-23 DOI: 10.1016/j.tele.2026.102376

Beizhen Tang , Daniel P. Aldrich

{"title":"The paradox of smart cities: technological advancements and the disconnection from social participation","authors":"Beizhen Tang , Daniel P. Aldrich","doi":"10.1016/j.tele.2026.102376","DOIUrl":"10.1016/j.tele.2026.102376","url":null,"abstract":"<div><div>As smart city initiatives proliferate globally, whether they genuinely foster inclusive and participatory governance remains unclear. This study examines the “smart governance paradox” by integrating macro-level evaluations of urban smartness with micro-level analyses of citizen perceptions across six large Chinese cities. At the macro level, we construct a Smart City Development Index using factor analysis and a neural network optimized by genetic algorithms. Results reveal significant regional disparities: some cities (Beijing and Shanghai) lead in smart economy, infrastructure, and innovation, while others lag in mobility and connectivity, highlighting uneven implementation capacities. At the micro level, we analyze 2021 Chinese Social Survey data using ordered logit models to examine associations between smart city development and public perceptions. Smart city development is positively associated with perceived trust, fairness, and protection, but negatively associated with civic participation—especially among younger demographics. This disconnect suggests that technological development may accompany favorable service-related perceptions while correlating with lower community engagement, potentially reflecting digital substitution and governance centralization. We propose reframing “smartness” as a socio-political construct emphasizing inclusion, responsiveness, and equity, and offer policy recommendations bridging digital efficiency with democratic engagement.</div></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"105 ","pages":"Article 102376"},"PeriodicalIF":8.3,"publicationDate":"2026-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146078548","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The comfort trap: The combined role of rejection sensitivity and maladaptive cognitions on problematic social networking site use 舒适陷阱：拒绝敏感性和不适应认知在有问题的社交网站使用中的综合作用

IF 8.3 2区管理学

Telematics and Informatics Pub Date : 2026-02-01 Epub Date: 2026-01-03 DOI: 10.1016/j.tele.2025.102364

Qianqian Li , Tianlong Chen , Qian Chen , Bi Ying Hu , Chuanhua Gu , Zongkui Zhou

{"title":"The comfort trap: The combined role of rejection sensitivity and maladaptive cognitions on problematic social networking site use","authors":"Qianqian Li , Tianlong Chen , Qian Chen , Bi Ying Hu , Chuanhua Gu , Zongkui Zhou","doi":"10.1016/j.tele.2025.102364","DOIUrl":"10.1016/j.tele.2025.102364","url":null,"abstract":"<div><div>Problematic social networking sites use (PSNSU) is influenced by various distal and proximal factors. As the services and functionalities of social networking sites (SNS) continue to expand and diversify, the factors contributing to PSNSU have become increasingly intricate. While the respective impacts of rejection sensitivity (a distal factor) and maladaptive cognitions (a proximal factor) on PSNSU have been extensively documented, their combined effects remain underexplored. This study employed polynomial regression analysis and response surface analysis to examine the congruence effects of rejection sensitivity and maladaptive cognition (including its subdimensions) on PSNSU based on the Social Compensation Hypothesis. A total of 1002 Chinese college students (71.9 % females, <em>M<sub>age</sub></em> = 19.80 years) participated in this study. The results suggested that combinations of rejection sensitivity and the three subdimensions of maladaptive cognitions exhibit different influence patterns on PSNSU. Specifically, PSNSU increased as both levels of rejection sensitivity and “social comfort” increased. Moreover, as rejection sensitivity and “distraction” levels increase, the rate of increase in PSNSU attenuates. Notably, the congruence (vs. incongruence) of rejection sensitivity and “self-realization” predicted higher PSNSU. These findings extended the Cognitive-Behavioral Model and provided a more detailed understanding of the combined effects of distal and proximal factors on PSNSU. Interventions for PSNSU should consider the combined effects of risk factors.</div></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"105 ","pages":"Article 102364"},"PeriodicalIF":8.3,"publicationDate":"2026-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145898046","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Fear of missing out and online scam vulnerability: a sequential interlayering multimethod approach 害怕错过和在线诈骗漏洞：一个顺序的分层多方法方法

IF 8.3 2区管理学

Telematics and Informatics Pub Date : 2026-02-01 Epub Date: 2026-01-22 DOI: 10.1016/j.tele.2026.102377

Youngjin Park , Juyoung Kang

{"title":"Fear of missing out and online scam vulnerability: a sequential interlayering multimethod approach","authors":"Youngjin Park , Juyoung Kang","doi":"10.1016/j.tele.2026.102377","DOIUrl":"10.1016/j.tele.2026.102377","url":null,"abstract":"<div><div>With the proliferation of digital platforms, online scam incidents are increasing globally. Despite extensive research on cybersecurity, existing studies inadequately explain how affective states and message characteristics interact to shape scam vulnerability through real-time persuasion processes. This study examines how Fear of Missing Out (FOMO), message framing, and information processing tendencies influence online scam vulnerability. We propose the Scam Communication-Human Information Processing (SC-HIP) framework, integrating Communication-Human Information Processing (C-HIP), Heuristic-Systematic Model (HSM), and Hyperpersonal Communication theory. Using a sequential multimethod design, Study 1 analyzed 210 smishing messages and interactions with seven scam accounts through digital ethnography, identifying a three-stage structure (approach, trust-building, exploitation) and revealing scammers’ strategic use of FOMO triggers with hedonic and utilitarian framing. Study 2 validated these mechanisms through a 3 × 2 experiment (FOMO: low/medium/high × framing: hedonic/utilitarian; N = 273). Message framing significantly moderated the FOMO-vulnerability relationship, with hedonic messages maximizing vulnerability at medium FOMO and utilitarian messages increasing linearly with FOMO intensity. Both processing tendencies exhibited differential activation patterns, revealing underlying mechanisms. This study reconceptualizes online scams as relationship-based persuasion through hyperpersonal dynamics and provides foundations for adaptive AI-based detection systems and tailored digital literacy interventions.</div></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"105 ","pages":"Article 102377"},"PeriodicalIF":8.3,"publicationDate":"2026-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146188690","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

A nationwide study on generative AI knowledge, motivation, and emotional responses in predicting students’ perceived need for AI education 一项关于生成式人工智能知识、动机和情绪反应在预测学生对人工智能教育的感知需求方面的全国性研究

IF 8.3 2区管理学

Telematics and Informatics Pub Date : 2026-02-01 Epub Date: 2026-01-17 DOI: 10.1016/j.tele.2026.102372

Seyoung Lee , Chang-ho Lee , Gain Park

{"title":"A nationwide study on generative AI knowledge, motivation, and emotional responses in predicting students’ perceived need for AI education","authors":"Seyoung Lee , Chang-ho Lee , Gain Park","doi":"10.1016/j.tele.2026.102372","DOIUrl":"10.1016/j.tele.2026.102372","url":null,"abstract":"<div><div>The use of generative AI (GenAI) technologies, such as ChatGPT, Midjourney, and Claude, is rapidly expanding across education, research, and various industries, becoming an indispensable tool in everyday life. However, timely and adequate education is necessary for the effective and ethical utilization of such technologies. This study examines users’ psychological mechanisms behind GenAI knowledge and education by incorporating a knowledge-motivation-emotion-education pathway and provides practical implications for educational institutions. To that end, this study analyzed a nationwide sample of 3,959 middle and high school students who participated in a survey. The results revealed that GenAI knowledge significantly increased intrinsic and extrinsic motivation, which in turn increased the degree of emotional response. The results also supported the notion that emotional responses positively predict the perceived need for GenAI education. Moreover, the results revealed a significant indirect relationship between GenAI knowledge and educational needs through intrinsic motivation and emotional responses both individually and serially. The individual mediation of extrinsic motivation between GenAI knowledge and educational needs was not significant; however, serial mediation through extrinsic motivation and emotional responses was significant.</div></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"105 ","pages":"Article 102372"},"PeriodicalIF":8.3,"publicationDate":"2026-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146038751","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0