Telematics and Informatics最新文献

Why do metaverse government services fail? Understanding the influences of different failure types on citizens’ satisfaction with meta-government services in China 为什么虚拟政府服务会失败？不同失效类型对中国公民对元政府服务满意度的影响

IF 7.6 2区管理学

Telematics and Informatics Pub Date : 2025-05-07 DOI: 10.1016/j.tele.2025.102281

Yonghan Zhu , Marijn Janssen

{"title":"Why do metaverse government services fail? Understanding the influences of different failure types on citizens’ satisfaction with meta-government services in China","authors":"Yonghan Zhu , Marijn Janssen","doi":"10.1016/j.tele.2025.102281","DOIUrl":"10.1016/j.tele.2025.102281","url":null,"abstract":"<div><div>The metaverse is still in its early stages, and most prototype metaverse platforms fail to fulfill their potential and meet users’ demands. Numerous studies have focused on the success of metaverse applications. However, there has been limited research on the failure of the metaverse services. Based on digital service failure model (DSFM), uses and gratification theory (U&G), and organizational failure diagnosis model (OFDM), an integrated model to investigate the influences of different failure types on citizens’ satisfaction with <em>meta</em>-government services is developed. The model was tested using a survey of 402 responses in China, which were analyzed using a hybrid structural equation modeling artificial neural network (SEM-ANN) approach. The findings indicated that organizational failure exerts the most powerful effect on citizens’ satisfaction. Moreover, information, service, system, and psychological needs failure, negatively influence citizens’ satisfaction. In addition, technology anxiety can weaken the influences of information, system, psychological needs, and organizational failures on citizens’ satisfaction while enhancing the relationship between service failure and citizens’ satisfaction. This research contributes initial and original insights into the failure types of <em>meta</em>-government services and their impacts, addressing a significant gap in the literature.</div></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"100 ","pages":"Article 102281"},"PeriodicalIF":7.6,"publicationDate":"2025-05-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143934873","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Online vaccine misinformation and susceptible publics: Understanding the differences between misinformation-immune, -vulnerable, -receptive, and -amplifying publics’ perceptions and behavioral intentions 在线疫苗错误信息和易感公众：了解错误信息免疫、易受伤害、接受和放大公众的感知和行为意图之间的差异

IF 7.6 2区管理学

Telematics and Informatics Pub Date : 2025-04-25 DOI: 10.1016/j.tele.2025.102279

Arunima Krishna , Michelle A. Amazeen , Rob Eschmann

引用次数: 0

Why share debunking information? Investigating the relationship between motivation, sharing behavior, gratification, and continuous sharing intentions 为什么要分享揭露真相的信息？研究动机、分享行为、满足感和持续分享意图之间的关系

IF 7.6 2区管理学

Telematics and Informatics Pub Date : 2025-04-23 DOI: 10.1016/j.tele.2025.102280

Fan Chao , Guang Yu , Yuan Sun

{"title":"Why share debunking information? Investigating the relationship between motivation, sharing behavior, gratification, and continuous sharing intentions","authors":"Fan Chao , Guang Yu , Yuan Sun","doi":"10.1016/j.tele.2025.102280","DOIUrl":"10.1016/j.tele.2025.102280","url":null,"abstract":"<div><div>The widespread dissemination of debunking information is essential for effectively controlling rumors. This study integrates the uses and gratifications theory with media system dependency theory and employs two survey studies to examine the complex relationships among social media usage motivations, willingness to share debunking information, gratification, and continued sharing intentions. The findings indicate that, in the context of debunking information sharing, motivations related to self-expression, altruism, and entertainment are significant within the three-goal categories of understanding, orientation, and play in individuals’ media system dependencies. Users with stronger motivations in these areas are more inclined to share debunking information. Additionally, the willingness to share debunking information positively influences users’ gratification, with this effect being more pronounced when the audience size is larger. Furthermore, higher gratification derived from sharing debunking information strengthens users’ continued intention to share. However, habitual sharing weakens this relationship. These findings contribute to a deeper understanding of social media users’ debunking information-sharing behaviors from the perspective of information recipients. The study also provides actionable strategies for practitioners to enhance the effectiveness of debunking information dissemination.</div></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"99 ","pages":"Article 102280"},"PeriodicalIF":7.6,"publicationDate":"2025-04-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143874578","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

When AI takes your call: Investigating the impact of conversational styles on customer service agents’ affective delivery 当人工智能接听你的电话时：调查会话风格对客户服务座席情感传递的影响

IF 7.6 2区管理学

Telematics and Informatics Pub Date : 2025-04-23 DOI: 10.1016/j.tele.2025.102277

Inyoung Jang , Jaekwang Kim , Inyoung Park

引用次数: 0

How live streaming influences trust in social commerce: A parasocial relationship perspective 直播如何影响社交商务中的信任：一个准社会关系的视角

IF 7.6 2区管理学

Telematics and Informatics Pub Date : 2025-04-19 DOI: 10.1016/j.tele.2025.102274

Chia Yen Yang , Boon Xuan Koh , Kok Wai Chew

{"title":"How live streaming influences trust in social commerce: A parasocial relationship perspective","authors":"Chia Yen Yang , Boon Xuan Koh , Kok Wai Chew","doi":"10.1016/j.tele.2025.102274","DOIUrl":"10.1016/j.tele.2025.102274","url":null,"abstract":"<div><div>Due to the rise of live streaming shopping, building customer trust is essential for online small business sellers. However, prior live streaming shopping research has overlooked the importance of livestream viewers’ parasocial relationship as a bridge to connect trust. Based on the Stimulus-Organism-Response (S-O-R) framework, this study aims to investigate the antecedents of parasocial relationship including immersion, presence, and perceived enjoyment that have been underexplored previously, as to how they influence parasocial relationship, and subsequently leading to trust and purchase intention. A total of 340 survey questionnaires are collected and data is analyzed using PLS-SEM. The findings demonstrate that presence has the strongest influence, compared to perceived enjoyment and immersion on parasocial relationship. Moreover, parasocial relationship help cultivate consumers’ trust, with stronger effect of trust in the seller than trust in the product, leading to greater purchase intention. In the technology and virtual environment, our findings shed light on the importance of viewers’ perceptual stimuli to develop parasocial relationship, shaping trust and purchase intention. This study informs effective practical implications to online small business sellers.</div></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"99 ","pages":"Article 102274"},"PeriodicalIF":7.6,"publicationDate":"2025-04-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143864246","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Justifying AI regulation: Examining multi-stakeholder responses to the AI Act 证明人工智能监管的合理性：审查多方利益相关者对人工智能法案的回应

IF 7.6 2区管理学

Telematics and Informatics Pub Date : 2025-04-16 DOI: 10.1016/j.tele.2025.102278

Kaisla Kajava , Ana Paula Gonzalez Torres , Antti Rannisto , Shintaro Sakai

{"title":"Justifying AI regulation: Examining multi-stakeholder responses to the AI Act","authors":"Kaisla Kajava , Ana Paula Gonzalez Torres , Antti Rannisto , Shintaro Sakai","doi":"10.1016/j.tele.2025.102278","DOIUrl":"10.1016/j.tele.2025.102278","url":null,"abstract":"<div><div>The regulation of artificial intelligence (AI) has sparked discussions among stakeholders since the introduction of the European AI Act (AIA) regulatory proposal. This study examines how stakeholders justified their arguments around AI and its regulation in multi-stakeholder feedback on the first draft of the AIA.</div><div>Drawing on the framework of social justifications (<span><span>Boltanski and Thévenot, 2006</span></span>) and leveraging Natural Language Inference (NLI) for assisted reading, the paper identifies areas of contestation and similarity between stakeholders from the technology industry, academia, non-governmental organizations, and the public sector.</div><div>The findings show that stakeholders employed similar justifications to differing ends, suggesting that there exists some shared conception or tactical recognition of the types of justifications that are considered effective in this context. The paper argues that industry-driven discourse influences how stakeholders argue for and against regulating AI, and that justifications differ in the means they propose for achieving a similar end goal.</div></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"99 ","pages":"Article 102278"},"PeriodicalIF":7.6,"publicationDate":"2025-04-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143838717","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

When and why algorithmic control leads to app-based gig workers’ deviant work behaviour in China: A mixed-methods study in the food delivery sector 算法控制何时以及为何导致中国基于应用程序的零工工人的异常工作行为：一项针对外卖行业的混合方法研究

IF 7.6 2区管理学

Telematics and Informatics Pub Date : 2025-04-06 DOI: 10.1016/j.tele.2025.102267

Ming Chi , Yongshun Xu , Yihao Yang

{"title":"When and why algorithmic control leads to app-based gig workers’ deviant work behaviour in China: A mixed-methods study in the food delivery sector","authors":"Ming Chi , Yongshun Xu , Yihao Yang","doi":"10.1016/j.tele.2025.102267","DOIUrl":"10.1016/j.tele.2025.102267","url":null,"abstract":"<div><div>Algorithmic control (AC) aligns worker behaviour with organisational goals and has consequently become a central feature of the gig economy. Despite its success, the impact of AC on deviant work behaviours (DWB) among app-based gig workers (app-workers) remains unclear, as it can yield both positive and negative effects. To address these contradictory outcomes, this study draws on the transactional model of stress and coping, proposing that AC may be perceived as a hindrance, leading to DWB through organisational dehumanisation, or as a challenge, reducing DWB through job crafting. We also examine how technology readiness moderates workers’ appraisals of AC. Employing a mixed-methods approach, the study combines quantitative data from 317 app-workers in China (Study 1) and qualitative insights from 28 app-workers in China (Study 2). The results of Study 1 reveal that AC has a direct negative impact on app-workers’ DWB, and an indirect negative impact through job crafting. This indirect effect is stronger when technology readiness is higher. Conversely, AC also has a positive indirect impact on DWB via organisational dehumanisation, with this effect being stronger when technology readiness is lower. The qualitative findings from Study 2 provide deeper insights into these relationships. Overall, the results offer important theoretical and practical implications for understanding app-workers’ psychological and behavioural responses to AC, suggesting ways to mitigate the negative effects of AC and improve its effectiveness in the gig economy.</div></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"99 ","pages":"Article 102267"},"PeriodicalIF":7.6,"publicationDate":"2025-04-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143807117","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Who owns AI-generated artwork? Revisiting the work of generative AI based on human-AI co-creation 谁拥有人工智能生成的艺术品？重新审视基于人-人工智能共同创造的生成式人工智能工作

IF 7.6 2区管理学

Telematics and Informatics Pub Date : 2025-04-01 DOI: 10.1016/j.tele.2025.102266

Yohan Hwang , Dongkwang Shin , Jang Ho Lee

{"title":"Who owns AI-generated artwork? Revisiting the work of generative AI based on human-AI co-creation","authors":"Yohan Hwang , Dongkwang Shin , Jang Ho Lee","doi":"10.1016/j.tele.2025.102266","DOIUrl":"10.1016/j.tele.2025.102266","url":null,"abstract":"<div><div>Generative Artificial Intelligence (AI) tools have become increasingly common in educational contexts. However, questions remain regarding the ownership and copyright of intellectual property generated through human-AI collaboration. The present study explored Korean college students’ perceptions of ownership and copyright over images generated through the iterative process of refining prompts within AI image generators. Participants engaged in the image generation project of visualizing the meaning of target words using ChatGPT to generate prompts for the Bing Image Creator. Post-project survey and reflection papers were administered to assess their emotions, sense of ownership, and copyright views related to AI-generated images through the prompts. Sentiment analysis revealed the complexity of participants’ attitudes toward AI and its creation. Views on copyright varied from individual attribution to shared or uncertain ownership. Frequency of prompt use significantly influenced ownership and prompt-based perceptions of copyright. The results of this study provide insight into the intellectual property issues arising from human-AI co-creation, and point to the urgent need for more discussion and balanced views on creative collaboration with AI.</div></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"98 ","pages":"Article 102266"},"PeriodicalIF":7.6,"publicationDate":"2025-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143760244","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Attitudes, experiences, and usage intentions of artificial intelligence: A population study in Germany 人工智能的态度、经验和使用意图：德国的一项人口研究

IF 7.6 2区管理学

Telematics and Informatics Pub Date : 2025-03-11 DOI: 10.1016/j.tele.2025.102265

Timo Gnambs , Jan-Philipp Stein , Sabine Zinn , Florian Griese , Markus Appel

{"title":"Attitudes, experiences, and usage intentions of artificial intelligence: A population study in Germany","authors":"Timo Gnambs , Jan-Philipp Stein , Sabine Zinn , Florian Griese , Markus Appel","doi":"10.1016/j.tele.2025.102265","DOIUrl":"10.1016/j.tele.2025.102265","url":null,"abstract":"<div><div>Artificial intelligence (AI) increasingly affects individuals’ private and professional lives. Importantly, both the acceptance and adoption of new AI technologies in society is heavily impacted by the attitudes that people hold; yet, there is currently limited information on how people perceive and intend to use AI at the national and demographic levels. Therefore, this study examined a random sample of 1,098 German adults to assess their attitudes, experiences, and usage intentions regarding AI in work, healthcare, and education. The findings indicated that respondents generally held favorable attitudes towards AI, with AI applications in healthcare receiving more positive evaluations than AI in the context of work. Moreover, cognitive evaluations of AI were more positive than emotional or behavioral appraisals. Prior experiences with AI were, however, limited, particularly in healthcare and education. Demographic differences were generally small. Taken together, these findings demonstrate that, in Germany, AI is currently widely accepted in different domains, although most people have little first-hand experience with it. These insights can inform policymakers and stakeholders who care about the proliferation of AI in society.</div></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"98 ","pages":"Article 102265"},"PeriodicalIF":7.6,"publicationDate":"2025-03-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143628707","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Exploring the competitive market structure of digital-based subscription economy: The empirical investigation of South Korea 探讨数字订阅经济的竞争市场结构：以韩国为例的实证调查

IF 7.6 2区管理学

Telematics and Informatics Pub Date : 2025-03-09 DOI: 10.1016/j.tele.2025.102264

Dongnyok Shim , Yunwoo Choi , Changjun Lee

{"title":"Exploring the competitive market structure of digital-based subscription economy: The empirical investigation of South Korea","authors":"Dongnyok Shim , Yunwoo Choi , Changjun Lee","doi":"10.1016/j.tele.2025.102264","DOIUrl":"10.1016/j.tele.2025.102264","url":null,"abstract":"<div><div>The digital-based subscription economy has experienced rapid growth and diversification, yet existing research predominantly focuses on single-service adoption factors, failing to capture the complexity of multi-service consumer behavior. This study aims to provide a comprehensive analysis of the digital-based subscription economy in South Korea by examining the interrelationships between various subscription services and identifying distinct consumer segments. Utilizing data from the 2022 Korea Media Panel Survey, we employ Multivariate Probit (MVP) and Latent Class Model (LCM) analyses, to elucidate the correlations among service types and ascertain patterns of concurrent or substitutive usage. Our findings reveal a clear hierarchy of preferences, with Subscription Video on Demand (SVOD) emerging as the most preferred option, followed by music streaming, newsletters, e-books, educational content, and knowledge information services. The MVP analysis also uncovers significant negative correlations between SVOD and other content types, suggesting a potential substitution effect, while positive correlations are observed among newsletters, music streaming, and e-book services, indicating complementary relationships. The LCM analysis identifies three distinct consumer segments: “News-centric Subscribers,” “Diverse Content Consumers,” and “SVOD Enthusiasts,” each characterized by unique subscription patterns and demographic profiles. This study contributes to the literature by developing a comprehensive framework for understanding multi-service adoption in the digital content subscription market, challenging traditional single-service adoption models. Our findings also have significant implications for content providers and marketers, offering insights for developing targeted bundling strategies and demographic-based marketing approaches.</div></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"98 ","pages":"Article 102264"},"PeriodicalIF":7.6,"publicationDate":"2025-03-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143611378","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0