{"title":"Engaging with underserved communities during times of crises: A computational analysis of social media interactions with government information about COVID-19 economic relief programs","authors":"Jihye Lee , Soojong Kim","doi":"10.1016/j.tele.2024.102209","DOIUrl":"10.1016/j.tele.2024.102209","url":null,"abstract":"<div><div>Racial and social inequalities in the digital landscape remain pressing concerns in society. Previous research on government efforts to address digital inequality has largely focused on improving access to digital infrastructure and literacy. However, there is a severe shortage of research that examines how underserved communities engage with government information on relief measures and policies during crises. This study fills these gaps by drawing insights from three bodies of literature – digital inequality, the situational theory of problem solving, and fear. We investigate how underserved communities, such as low-income individuals, communities of color, and rural populations, interacted with government information about COVID-19 economic relief programs designed to mitigate the adverse effects of crises, and how fear influenced public engagement patterns. We analyzed Facebook posts (<em>N</em> = 28,887) containing links (URLs) to government websites on COVID-19 economic relief programs from 2020 to 2022. Our findings show that posts shared within underserved communities generated higher levels of engagement (shares, comments) compared to those shared in nonunderserved communities. This indicates that underserved communities showed great interest in and participation with government information about relief programs during the pandemic. Notably, engagement significantly decreased when fear was expressed in discussions, and such a pattern was more pronounced in underserved communities than in nonunderserved ones. These results offer valuable insights into the communication dynamics of underserved communities during crises, contributing to a deeper understanding of digital inequality within the policy context.</div></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"95 ","pages":"Article 102209"},"PeriodicalIF":7.6,"publicationDate":"2024-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142659354","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Crypto-Cognitive Exploitation: Integrating Cognitive, Social, and Technological perspectives on cryptocurrency fraud","authors":"Arif Perdana , Hee Jhee Jiow","doi":"10.1016/j.tele.2024.102191","DOIUrl":"10.1016/j.tele.2024.102191","url":null,"abstract":"<div><div>The rising prominence of cryptocurrency in global finance has unfortunately rendered it a prime target for scams, leading to significant financial losses. This study employs Cognitive Vulnerability Theory and the Social Engineering Approach to examine the dimensions, consequences, and prevention strategies of cryptocurrency scams. We analyzed data from the U.S. Department of Financial Protection and Innovation (DFPI), focusing on the dimensions of scams within the digital landscape and the efficacy of digital strategies and regulations in mitigating them. Our findings reveal seven critical dimensions of cryptocurrency scams and introduce the “Crypto-Cognitive Exploitation Model” (CCEM), which integrates theoretical insights with the unique aspects of these scams. Quantitative analysis indicates that fraudulent trading platform scams are the most prevalent, often intertwined with pig butchering scams, highlighting the complex, multifaceted nature of these fraudulent activities. We demonstrate the practical application of our recommendations, bridging theory and practice in scam mitigation. The study concludes with strategic recommendations for tailored digital approaches and enhanced regulatory mechanisms to combat evolving deceptive practices.</div></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"95 ","pages":"Article 102191"},"PeriodicalIF":7.6,"publicationDate":"2024-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142659352","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Unveiling the dynamics of binge-scrolling: A comprehensive analysis of short-form video consumption using a Stimulus-Organism-Response model","authors":"Joohye Park , Yoonhyuk Jung","doi":"10.1016/j.tele.2024.102200","DOIUrl":"10.1016/j.tele.2024.102200","url":null,"abstract":"<div><div>The rapid rise of short-form content has led to the emergence of a new media consumption behavior termed “binge-scrolling,” where users sequentially consume numerous short videos. However, systematic analysis of this phenomenon is lacking in existing literature, which primarily attributes excessive usage to individual factors. Therefore, drawing on the stimulus-organism-response paradigm, this study designated the platform factor of short-form video services as an environmental stimulus and developed a research model to investigate how features influence users’ negative responses and subsequent coping behaviors. Employing a mixed-method approach, this study discovered that the infinite scrolling feature inherent in the short video services contributes to a perceived loss of self-control among users. This can result in users’ feelings of regret and diminished cognitive engagement and compel them to curtail their time using the video service. The significance of this study is manifold. The study is the first to explore the emerging behavior of “binge-scrolling” comprehensively by employing both qualitative and quantitative methods. Additionally, it underscores the mediating role of “loss of self-control” between service features and users’ negative internal state by extending the stimulus-organism-response model. Furthermore, this study illuminates a paradoxical effect wherein features initially designed to enhance user engagement, such as infinite scroll, may inadvertentely result in decreased usage time. This calls for the necessity of reassessing service feature with a focus on user experience and advocates for the incorporation of platform factors into policies and regulations governing online services. Thereby, this study offers valuable insights for platform developers, policy makers, users, and researchers, ultimately aiming to enhance user well-being in the rapidly evolving landscape of digital media consumption.</div></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"95 ","pages":"Article 102200"},"PeriodicalIF":7.6,"publicationDate":"2024-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142586423","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Sofia Pelica , Tiago Rôxo Aguiar , Sofia Frade , Rita Guerra , Marília Prada
{"title":"Are you what you emoji? How skin tone emojis and profile pictures shape attention and social inference processing","authors":"Sofia Pelica , Tiago Rôxo Aguiar , Sofia Frade , Rita Guerra , Marília Prada","doi":"10.1016/j.tele.2024.102207","DOIUrl":"10.1016/j.tele.2024.102207","url":null,"abstract":"<div><div>Emojis can express emotions and some aspects of the sender’s identity; however, only limited research has explored how the choice of skin tone in emojis influences the perceptions of the users. We examined the interaction between emoji skin tones and profile pictures in instant messaging, using self-reported and eye tracking measures. White participants viewed 14 screenshots of conversations (9 target and 5 fillers) where the sender used an emoji in a Darker or Lighter skin tone, or the default Yellow; alongside profile pictures displaying a Black or White individual, or a landscape as a neutral condition. Results showed that Black senders using Darker emojis were seen as warmer and closer to the receiver, but less competent, suggesting a dimensional compensation effect. Conversely, Black senders using Lighter emojis appeared more competent, but less warm. In the Neutral condition, Lighter emojis improved warmth and relationship quality, but reduced competence inferences, unlike Yellow and Darker emojis, suggesting a black sheep effect (in-group strictness). Yellow emojis were assumed to be sent by White individuals. Eye-tracking measures revealed an implicit bias towards White senders using Darker emojis, although such an impact was not observed for Black senders using Lighter emojis. Overall, findings indicate that skin tone emojis and profile pictures influence sender perception and challenge the neutrality of Yellow emojis.</div></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"95 ","pages":"Article 102207"},"PeriodicalIF":7.6,"publicationDate":"2024-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142659353","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Yuzhou Chen , Wanshuang Zhang , Na Zhong , Min Zhao
{"title":"Motivations behind problematic short video use: A three-level meta-analysis","authors":"Yuzhou Chen , Wanshuang Zhang , Na Zhong , Min Zhao","doi":"10.1016/j.tele.2024.102196","DOIUrl":"10.1016/j.tele.2024.102196","url":null,"abstract":"<div><div>Short videos have become increasingly popular in recent years, concurrently raising concerns about problematic short video use (PSVU). Grounded in the Uses and Gratifications (U&G) theory, which posits that individuals are driven by specific motivations in their media usage, numerous empirical studies have explored the connection between motivations and PSVU. However, extant findings exhibit inconsistencies and lack a comprehensive, integrated perspective. This study aimed to integrate the relationships between motivations and PSVU while identifying the motivations most likely to contribute to this phenomenon. A total of 33 studies, 106 effect sizes, and 16,233 participants were included for a three-level meta-analysis through literature retrieval and screening, with a primary focus on studies conducted in China. The results indicated a positive correlation between motivation and PSVU. Further analyses revealed distinct relationships between different types of motivation and PSVU. Notably, eight motivations behind PSVU were identified: information engagement, novelty satisfaction, recreation and enjoyment, stress relief, social interaction, escapism, self-compensation, and self-expression and social identity. Among these, escapism exhibited the strongest association with PSVU, followed by self-compensation and stress relief. These findings provide evidence for the U&G theory in the context of short video media and emphasize the role of motivation in the development of PSVU. Limitations and future directions were also discussed.</div></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"95 ","pages":"Article 102196"},"PeriodicalIF":7.6,"publicationDate":"2024-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142659351","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"What makes citizens participate in government data governance? A study based on Behavioral Reasoning Theory","authors":"Min Zhang , Ke Zhang , Yin Zhang , Sonali Kudva","doi":"10.1016/j.tele.2024.102198","DOIUrl":"10.1016/j.tele.2024.102198","url":null,"abstract":"<div><div>This study seeks to examine the underlying mechanisms that shape citizens’ intentions to participate in government data governance. By uncovering the multifaceted determinants that facilitate or inhibit such participation, this study provides a theoretical foundation and methodological approach for future related research. Based on the findings, practical strategies to bolster citizen engagement in government data governance are proposed. An integrated higher-order reflective-formative model was constructed using the Behavioral Reasoning theory as a foundational framework. This model amalgamates the Civic Voluntarism Model, the Administrative Burden Theory, and the Ladder of Citizen Participation Theory. We employed PLS-SEM to analyze the influence of value orientation, attitude, participation, and non-participation reasoning on civic participation intention. Simultaneously, we explored the effects of six lower-order factors—motivation, resource, mobilization, psychological cost, compliance cost, and learning cost—on participation and non-participation reasoning. The study found that value orientation significantly and positively influences both participation reasoning and attitudes. Conversely, value orientation has a significant negative effect on non-participation reasoning. Participation reasoning positively impacts attitudes and the willingness to participate. Non-participation reasoning negatively affects attitudes and the willingness to participate. Motivation plays a crucial role in shaping a citizen’s participation reasoning. Compliance cost is also a key factor influencing citizens’ non-participation reasoning.</div></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"95 ","pages":"Article 102198"},"PeriodicalIF":7.6,"publicationDate":"2024-10-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142526592","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Online health [mis]information processing and evaluation among older adults: Comparing individuals with varied abilities in information discernment","authors":"Wei Peng , Jingbo Meng , Sue Lim , Huiyi Liu","doi":"10.1016/j.tele.2024.102197","DOIUrl":"10.1016/j.tele.2024.102197","url":null,"abstract":"<div><div>Older adults are vulnerable to online health misinformation. This study fills a research gap by exposing older adults to a mixture of health-related misinformation and factual information and employing the think-aloud protocol in a semi-structured interview to understand information processing and evaluation in the moment of information engagement. The participants were categorized into two groups based on their abilities to discern misinformation. Via thematic analysis, we compared the two groups and found distinctive information processing patterns between them. We propose guidelines for evaluating online misinformation based on the best practices of those who have a high capacity to discern the veracity of the information and pitfalls to avoid based on the experience of those who failed to correctly differentiate true and misinformation.</div></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"95 ","pages":"Article 102197"},"PeriodicalIF":7.6,"publicationDate":"2024-10-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142526593","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Exploring college students' risk perception and acceptance intention of facial recognition technology in China","authors":"Min Wang , Yifan Kang , Bailu Deng , Xi Lan","doi":"10.1016/j.tele.2024.102193","DOIUrl":"10.1016/j.tele.2024.102193","url":null,"abstract":"<div><div>In response to China’s ‘smart campus’ trend, facial recognition technology (FRT) in higher education has evolved from identification to emotion recognition, raising various risks and controversies. Understanding college students’ perceptions is key to addressing these concerns and facilitating AI integration. This study extends the Unified Theory of Acceptance and Use of Technology (UTAUT) model to gauge students’ attitudes towards FRT, introducing three new constructs: ‘personal innovativeness,’ ‘trust in the system,’ and ‘perceived risks.’ Results show that students’ personal innovativeness and trust in the system positively relate to their acceptance intention. Trust in FRT is hindered by perceived privacy, psychological, and performance risks, while perceived social risks are insignificant. Higher education shows less resistance to FRT due to normalized campus surveillance. Compared to Western societies, Chinese students’ Confucian cultural stance of ‘harmony but not uniformity’ reduces concerns about racial or religious discrimination from FRT. These findings are crucial for assessing FRT’s necessity and legality in higher education and devising risk mitigation strategies.</div></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"95 ","pages":"Article 102193"},"PeriodicalIF":7.6,"publicationDate":"2024-10-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142438037","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Enhancing or impeding? Exploring the dual impact of anthropomorphism in large language models on user aggression","authors":"Yipeng Xi , Aitong Ji , Weihua Yu","doi":"10.1016/j.tele.2024.102194","DOIUrl":"10.1016/j.tele.2024.102194","url":null,"abstract":"<div><div>This study explores the impact of anthropomorphism in large language models (LLMs) on user aggression through the lens of dehumanization theory. Specifically, it analyzes how chatbots’ human nature and human uniqueness traits influence user aggression by triggering perceived identity threats. Drawing on an online survey of 1000 LLM chatbot users in China and employing structural equation modeling, the research reveals that chatbots perceived as competent and rational tend to reduce user aggression by alleviating identity threats. In contrast, chatbots exhibiting empathetic and moral traits are more likely to heighten identity threats, thereby increasing aggression. The study further demonstrates that perceived economic value mitigates the negative impact of identity threats, while perceived emotional value exacerbates it. These findings highlight the critical need for AI designs that not only enhance user interaction but also carefully manage the potential for eliciting adverse behaviors.</div></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"95 ","pages":"Article 102194"},"PeriodicalIF":7.6,"publicationDate":"2024-10-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142438038","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Displaying health cues on online dating profiles: How do gender, smoking, and COVID-19 vaccination statuses influence impression and dating decision?","authors":"Ruoxu Wang, Jin Yang","doi":"10.1016/j.tele.2024.102192","DOIUrl":"10.1016/j.tele.2024.102192","url":null,"abstract":"<div><div>Recent COVID-19 online dating research have investigated the strategies people used during the pandemic dating, however, the relationship between displaying health cues on online dating profiles and making online dating decisions has been understudied. A 2 (Profile Owner/Viewer’s Gender: Male vs. Female) x 2 (Smoking Status: Non-Smoker vs. Smoker) x 2 (COVID-19 Vaccination status: Not Vaccinated vs. Vaccinated) between-subjects online experiment (<em>N</em> = 250) was conducted to examine the impact of gender, smoking, and COVID-19 vaccination status on online dating decision. Results showed non-smoking profile owners were more likely to receive the video chat invitation compared with smoking profile owners. Male profile viewers were more likely to send message, video chat, meet offline, make short-term and long-term dating decisions toward profile owners compared with female profile viewers. Vaccinated females and unvaccinated males were more likely to receive the offline meeting invitation. An online dating profile owner’s perceived intelligence and perceived similarity would vary as a function of his/her vaccination status and smoking status. In addition, loneliness moderated the relationship between smoking/vaccination status and long/short term dating decisions. This study contributed to the literature of online dating and provided a roadmap for the online dating website designers.</div></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"95 ","pages":"Article 102192"},"PeriodicalIF":7.6,"publicationDate":"2024-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142438039","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}