Telematics and Informatics最新文献

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Understanding the development of public data ecosystems: From a conceptual model to a six-generation model of the evolution of public data ecosystems 了解公共数据生态系统的发展:从概念模型到公共数据生态系统演变的六代模型
IF 7.6 2区 管理学
Telematics and Informatics Pub Date : 2024-10-01 DOI: 10.1016/j.tele.2024.102190
Martin Lnenicka , Anastasija Nikiforova , Mariusz Luterek , Petar Milic , Daniel Rudmark , Sebastian Neumaier , Karlo Kević , Anneke Zuiderwijk , Manuel Pedro Rodríguez Bolívar
{"title":"Understanding the development of public data ecosystems: From a conceptual model to a six-generation model of the evolution of public data ecosystems","authors":"Martin Lnenicka ,&nbsp;Anastasija Nikiforova ,&nbsp;Mariusz Luterek ,&nbsp;Petar Milic ,&nbsp;Daniel Rudmark ,&nbsp;Sebastian Neumaier ,&nbsp;Karlo Kević ,&nbsp;Anneke Zuiderwijk ,&nbsp;Manuel Pedro Rodríguez Bolívar","doi":"10.1016/j.tele.2024.102190","DOIUrl":"10.1016/j.tele.2024.102190","url":null,"abstract":"<div><div>There is a lack of understanding of the elements that constitute different types of value-adding public data ecosystems and how these elements form and shape the development of these ecosystems over time, which can lead to misguided efforts to develop future public data ecosystems. The aim of the study is twofold: (1) to explore how public data ecosystems have developed over time and (2) to identify the value-adding elements and formative characteristics of public data ecosystems. Using an exploratory retrospective analysis and a deductive approach, we systematically review 148 studies published between 1994 and 2023. Based on the results, this study presents a typology of public data ecosystems and develops a conceptual model of elements and formative characteristics that contribute most to value-adding public data ecosystems. Moreover, this study develops a conceptual model of the evolutionary generation of public data ecosystems represented by six generations that differ in terms of (a) components and relationships, (b) stakeholders, (c) actors and their roles, (d) data types, (e) processes and activities, and (f) data lifecycle phases. Finally, three avenues for a future research agenda are proposed. This study is relevant for practitioners suggesting what elements of public data ecosystems have the most potential to generate value and should thus be part of public data ecosystems. As a scientific contribution, this study integrates conceptual knowledge about the elements of public data ecosystems, the evolution of these ecosystems, defines a future research agenda, and thereby moves towards defining public data ecosystems of the new generation.</div></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"94 ","pages":"Article 102190"},"PeriodicalIF":7.6,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142357745","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
When chatbots make errors: Cognitive and affective pathways to understanding forgiveness of chatbot errors 当聊天机器人犯错时:理解原谅聊天机器人错误的认知和情感途径
IF 7.6 2区 管理学
Telematics and Informatics Pub Date : 2024-10-01 DOI: 10.1016/j.tele.2024.102189
Bolin Cao , Zhenming Li , Li Crystal Jiang
{"title":"When chatbots make errors: Cognitive and affective pathways to understanding forgiveness of chatbot errors","authors":"Bolin Cao ,&nbsp;Zhenming Li ,&nbsp;Li Crystal Jiang","doi":"10.1016/j.tele.2024.102189","DOIUrl":"10.1016/j.tele.2024.102189","url":null,"abstract":"<div><div>This study aims to investigate whether individuals can forgive chatbots for their errors as they do for humans. Drawing on the contrasting theoretical frameworks of Computer are Social Actors (CASA) and machine heuristic in the Human-AI interaction (HAII), the study examines individuals’ forgiveness towards errors made by chatbots with different levels of anthropomorphism. Specifically, this study focuses on the affective and cognitive pathways in shaping individuals’ forgiveness towards chatbots. An online experiment (N = 580) with a two (anthropomorphism levels: low vs. high) × two (chatbot types: task-oriented vs. relationship-oriented) between-subjects design was conducted. Results indicated that compared to chatbots with low anthropomorphism, those with high anthropomorphism tend to elicit greater forgiveness for their errors. The effects of anthropomorphism on forgiveness to chatbot errors were mediated both through the affective route, by mitigating perceived severity and emotional aversion, and through the cognitive route, by attributing errors more to the users themselves. Our study also reveals the complex nature of forgiveness responses to chatbot errors, which are influenced by the specific context in which the chatbot is used. The theoretical and practical implications were discussed.</div></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"94 ","pages":"Article 102189"},"PeriodicalIF":7.6,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142427575","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Do consumers’ perceptions of algorithms and trusting beliefs in providers affect perceived structural assurances of AI-powered applications? 消费者对算法的认知和对供应商的信任是否会影响人工智能应用的结构保证?
IF 7.6 2区 管理学
Telematics and Informatics Pub Date : 2024-10-01 DOI: 10.1016/j.tele.2024.102188
Yun-Peng Yuan , Li Liu , Garry Wei-Han Tan , Keng-Boon Ooi
{"title":"Do consumers’ perceptions of algorithms and trusting beliefs in providers affect perceived structural assurances of AI-powered applications?","authors":"Yun-Peng Yuan ,&nbsp;Li Liu ,&nbsp;Garry Wei-Han Tan ,&nbsp;Keng-Boon Ooi","doi":"10.1016/j.tele.2024.102188","DOIUrl":"10.1016/j.tele.2024.102188","url":null,"abstract":"<div><div>This study aims to understand how perceptions of algorithms and trusting beliefs in service providers facilitate consumers’ perceived structural assurance of using commercial AI applications. The present study adopts a combined approach of partial least squares-structural equation modeling and fuzzy-set qualitative comparative analysis (PLS-SEM-fsQCA) to understand the linear and combined effects of the studied factors on perceived structural assurance with 297 effective responses. The PLS-SEM findings revealed that algorithmic perceptions (i.e., Fairness, Accountability, and Transparency) and trusting beliefs (i.e., Benevolence, Competence, and Integrity) were positively associated with Perceived Structural Assurance. The fsQCA findings indicate four configural solutions of causal conditions that explain Perceived Structural Assurance, and each solution reflects a particular type of consumers who have unique considerations when assessing commercial AI’s structural assurance. This study adds to consumer behavior studies by introducing consumers’ perceptions of algorithms and trusting beliefs in evaluating their structural assurances in commercial AI applications from linear and complexity perspectives.</div></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"94 ","pages":"Article 102188"},"PeriodicalIF":7.6,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142427574","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Spatial-temporal evolution of digital skills in the EU countries 欧盟国家数字技能的时空演变
IF 7.6 2区 管理学
Telematics and Informatics Pub Date : 2024-09-03 DOI: 10.1016/j.tele.2024.102185
Natalia Grishchenko
{"title":"Spatial-temporal evolution of digital skills in the EU countries","authors":"Natalia Grishchenko","doi":"10.1016/j.tele.2024.102185","DOIUrl":"10.1016/j.tele.2024.102185","url":null,"abstract":"<div><p>Digital skills, integral to the functioning of the digital economy and information society, show temporal and spatial variations measured by various indicators. In this article, we assess the spatial and temporal evolution of digital skills under the influence of key factors and domains in the EU countries from 2015 to 2021. Applying spatial autocorrelation analysis, robust geographical heterogeneity and consistent spatial patterns in digital skills are outlined, resulting in two ‘high–high’ and ‘high–low’ clusters in the North and Center, and a ‘low–low’ cluster in the South. Using feature importance selection, key indicators within aggregate domains driving digital skills policy are identified. Spatial lag regression analysis highlights the significance of all domains, revealing spatial and spillover effects on digital skills, with the primary influence observed in the social sphere, technology and innovations, and demography domains. Although the ICT infrastructure domain is statistically more significant in our spatial model along with the economy and technology and innovations, its spillover effects appear relatively modest, indicating a corresponding degree of within-country localization. This study contributes to the understanding of the evolution of digital skills by revealing both spatial relationships and temporal dynamics and strengthening spatial digital policy measures in the EU. The spatial coherence of digital policies, the spatial network of technological and innovation centers in both ‘high–low’ clusters and cross-border locations, and improving the social, demographic, and economic profiles of citizens are critical among other measures to improve digital skills in EU countries.</p></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"94 ","pages":"Article 102185"},"PeriodicalIF":7.6,"publicationDate":"2024-09-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142149631","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Generative artificial intelligence usage by researchers at work: Effects of gender, career stage, type of workplace, and perceived barriers 研究人员在工作中使用生成式人工智能:性别、职业阶段、工作场所类型和感知障碍的影响
IF 7.6 2区 管理学
Telematics and Informatics Pub Date : 2024-09-01 DOI: 10.1016/j.tele.2024.102187
Pablo Dorta-González , Alexis Jorge López-Puig , María Isabel Dorta-González , Sara M. González-Betancor
{"title":"Generative artificial intelligence usage by researchers at work: Effects of gender, career stage, type of workplace, and perceived barriers","authors":"Pablo Dorta-González ,&nbsp;Alexis Jorge López-Puig ,&nbsp;María Isabel Dorta-González ,&nbsp;Sara M. González-Betancor","doi":"10.1016/j.tele.2024.102187","DOIUrl":"10.1016/j.tele.2024.102187","url":null,"abstract":"<div><p>The integration of generative artificial intelligence technology into research environments has become increasingly common in recent years, representing a significant shift in the way researchers approach their work. This paper seeks to explore the factors underlying the frequency of use of generative AI amongst researchers in their professional environments. As survey data may be influenced by a bias towards scientists interested in AI, potentially skewing the results towards the perspectives of these researchers, this study uses a regression model to isolate the impact of specific factors such as gender, career stage, type of workplace, and perceived barriers to using AI technology on the frequency of use of generative AI. It also controls for other relevant variables such as direct involvement in AI research or development, collaboration with AI companies, geographic location, and scientific discipline. Our results show that researchers who face barriers to AI adoption experience an 11 % increase in tool use, while those who cite insufficient training resources experience an 8 % decrease. Female researchers experience a 7 % decrease in AI tool usage compared to men, while advanced career researchers experience a significant 19 % decrease. Researchers associated with government advisory groups are 45 % more likely to use AI tools frequently than those in government roles. Researchers in for-profit companies show an increase of 19 %, while those in medical research institutions and hospitals show an increase of 16 % and 15 %, respectively. This paper contributes to a deeper understanding of the mechanisms driving the use of generative AI tools amongst researchers, with valuable implications for both academia and industry.</p></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"94 ","pages":"Article 102187"},"PeriodicalIF":7.6,"publicationDate":"2024-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0736585324000911/pdfft?md5=d90070ae12caa2325005060f62c919ba&pid=1-s2.0-S0736585324000911-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142129140","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Insights from cross-cultural memes: An empirical study on instagram and Douban 跨文化备忘录的启示:对 instagram 和豆瓣的实证研究
IF 7.6 2区 管理学
Telematics and Informatics Pub Date : 2024-08-30 DOI: 10.1016/j.tele.2024.102186
Leihan Zhang , Herui Cao , Qiang Yan
{"title":"Insights from cross-cultural memes: An empirical study on instagram and Douban","authors":"Leihan Zhang ,&nbsp;Herui Cao ,&nbsp;Qiang Yan","doi":"10.1016/j.tele.2024.102186","DOIUrl":"10.1016/j.tele.2024.102186","url":null,"abstract":"<div><p>As one of the most prevalent types of memes, visual memes often transcend individual cultures and languages and reach broad online communities of disparate actors. However, how the intrinsic factors of visual memes shape cross-cultural diffusion and whether visual memes can positively promote digital cultural globalization remains unclear. To answer these questions, we identified 1147 visual memes with 11,729 instances from four online communities on Instagram and Douban and manually annotated the memes in three dimensions, i.e., form, content, and emotion. Then, regression and structural causal models were designed to investigate the intrinsic factors affecting cross-cultural diffusion. Empirical results reveal that memes expressing focused and positive emotions, conveying universal topics, sourcing from films, using short captions, and featuring African or Caucasian roles are more likely to attain cross-cultural diffusion. In contrast, the memes featuring female or Asian roles are just the opposite. Moreover, the structural analysis of emotions, topics, and social identities suggests that although the dominance of Western culture and male groups persists in cross-cultural memes, visual memes have the potential to challenge the hegemonic power structures. From the prism of cross-cultural diffusion, the connotation of memes is enriched—expressive repertoires using multimodal discourses that can act as bridges between different cultures and languages. In summary, this research uncovered the effects of the intrinsic factors of visual memes on cross-cultural diffusion using regression and causal models for the first time and can help perform effective memetic engagement across different communities and cultures.</p></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"94 ","pages":"Article 102186"},"PeriodicalIF":7.6,"publicationDate":"2024-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142098756","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Pathways to e-participation diffusion: A societal and governance perspective 电子参与的传播途径:社会和治理视角
IF 7.6 2区 管理学
Telematics and Informatics Pub Date : 2024-08-28 DOI: 10.1016/j.tele.2024.102177
Asunur Cezar
{"title":"Pathways to e-participation diffusion: A societal and governance perspective","authors":"Asunur Cezar","doi":"10.1016/j.tele.2024.102177","DOIUrl":"10.1016/j.tele.2024.102177","url":null,"abstract":"<div><p>E-participation diffusion is influenced by the interactions of multiple contextual factors. This study examines how societal dynamics and governance (i.e., national culture, economic prosperity, human capital, population size, online trust, and regulation) interact to produce high and low levels of e-participation diffusion. The study uses fuzzy-set qualitative comparative analysis (fsQCA) and necessary condition analysis (NCA) on a dataset of 88 countries collected from multiple sources. FsQCA reveals three paths for high e-participation diffusion (each includes either high online trust or high regulation combined with at least one additional condition) and a single path combining low online trust and regulation for low e-participation diffusion. NCA identifies that regulation, online trust, human capital, and economic prosperity are necessary conditions for high e-participation diffusion, while no necessary condition is identified for low e-participation diffusion. Uncovering casual mechanisms leading to high and low e-participation diffusion, the study contributes to the conversation on technology-mediated participatory governance interactions and guides decision makers in formulating targeted strategies to promote e-participation diffusion.</p></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"94 ","pages":"Article 102177"},"PeriodicalIF":7.6,"publicationDate":"2024-08-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142098863","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
When, What, and how should generative artificial intelligence explain to Users? 生成式人工智能应该在何时、做什么、如何向用户解释?
IF 7.6 2区 管理学
Telematics and Informatics Pub Date : 2024-08-06 DOI: 10.1016/j.tele.2024.102175
Soobin Jang , Haeyoon Lee , Yujin Kim , Daeho Lee , Jungwoo Shin , Jungwoo Nam
{"title":"When, What, and how should generative artificial intelligence explain to Users?","authors":"Soobin Jang ,&nbsp;Haeyoon Lee ,&nbsp;Yujin Kim ,&nbsp;Daeho Lee ,&nbsp;Jungwoo Shin ,&nbsp;Jungwoo Nam","doi":"10.1016/j.tele.2024.102175","DOIUrl":"10.1016/j.tele.2024.102175","url":null,"abstract":"<div><p>With the commercialization of <em>ChatGPT</em>, generative artificial intelligence (AI) has been applied almost everywhere in our lives. However, even though generative AI has become a daily technology that anyone can use, most non-majors need to know the process and reason for the results because it can be misused due to lack of sufficient knowledge and misunderstanding. Therefore, this study investigated users’ preferences for when, what, and how generative AI should provide explanations about the process of generating and the reasoning behind the results, using conjoint method and mixed logit analysis. The results show that users are most sensitive to the timing of providing eXplainable AI (XAI), and that users want additional information only when they ask for explanations during the process of using generative AI. The results of this study will help shape the XAI design of future generative AI from a user perspective and improve usability.</p></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"93 ","pages":"Article 102175"},"PeriodicalIF":7.6,"publicationDate":"2024-08-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141963242","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Predicting wearable IoT Adoption: Identifying core consumers through Machine learning algorithms 预测可穿戴物联网的采用情况:通过机器学习算法识别核心消费者
IF 7.6 2区 管理学
Telematics and Informatics Pub Date : 2024-08-05 DOI: 10.1016/j.tele.2024.102176
Yunwoo Choi , Changjun Lee , Sangpil Han
{"title":"Predicting wearable IoT Adoption: Identifying core consumers through Machine learning algorithms","authors":"Yunwoo Choi ,&nbsp;Changjun Lee ,&nbsp;Sangpil Han","doi":"10.1016/j.tele.2024.102176","DOIUrl":"10.1016/j.tele.2024.102176","url":null,"abstract":"<div><p>Internet of Things (IoT) technology has been integrated into a diverse array of products, including watches, glasses, lighting systems, and home services, and has garnered widespread consumer acceptance. While the overall IoT market has reached a stage of maturity, the adoption of wearable devices, a key subset of IoT technologies, lags behind. Recognizing the need to identify potential demand for these wearable devices, this study leverages data from the 2019 MCR survey (N=3,922) and employs five machine learning algorithms for analysis. Among these, the random forest model demonstrates the highest accuracy in predicting consumer adoption of wearable devices. Based on this model, 17 major predictors influencing adoption have been identified. The study’s findings suggest that women in their 10 s and 20 s are the most likely potential core consumers for wearable devices. These individuals are characterized by a high expenditure-to-income ratio and stringent consumption standards that take into account product quality, price, design, shopping efficiency, and brand reputation. This research contributes to the expansion of the advertising marketing literature by being among the first to employ machine learning techniques for consumer targeting strategies in the wearable device sector.</p></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"93 ","pages":"Article 102176"},"PeriodicalIF":7.6,"publicationDate":"2024-08-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141990875","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
How multidimensional benefits determine cumulative satisfaction and eWOM engagement on mobile social media: Reconciling motivation and expectation disconfirmation perspectives 多维利益如何决定移动社交媒体上的累积满意度和网络口碑参与度:调和动机与期望不确认的观点
IF 7.6 2区 管理学
Telematics and Informatics Pub Date : 2024-08-02 DOI: 10.1016/j.tele.2024.102174
Hua Pang, Kaige Zhang
{"title":"How multidimensional benefits determine cumulative satisfaction and eWOM engagement on mobile social media: Reconciling motivation and expectation disconfirmation perspectives","authors":"Hua Pang,&nbsp;Kaige Zhang","doi":"10.1016/j.tele.2024.102174","DOIUrl":"10.1016/j.tele.2024.102174","url":null,"abstract":"<div><p>With the ceaseless flourishing of network information technologies, mobile social media have recently gained tremendous popularity and infiltrated people’s quotidian digitized lives in mainland China. Leveraging motivation theory and expectation disconfirmation approach, the principle aim of the current study is to systematically examine the dynamic influences from multidimensional perceived benefits (functional benefits, psychosocial benefits, and hedonic benefits) on WeChat users’ cumulative satisfaction, as well as to comprehensively evaluate the impact stemming from cumulative satisfaction alongside their stickiness on electronic word-of-mouth engagement (eWOM). Data were gathered utilizing an online survey from 689 active WeChat users in mainland China, and subsequently analyzed employing structure equation modeling. The pivotal findings demonstrate that functional benefits, psychosocial benefits, and hedonic benefits positively influence WeChat users’ cumulative satisfaction. Additionally, the empirical investigation discovers that WeChat users’ cumulative satisfaction and their stickiness significantly affect eWOM engagement. Additionally, the mediating role of stickiness between cumulative satisfaction and eWOM is identified. These obtained results illuminate and provide novel evidence on how mobile social media could drive users and heighten their cumulative satisfaction and stickiness which consequently would propel users’ engagement in making comments on specific products or services in contemporary mobile-saturated environments.</p></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"93 ","pages":"Article 102174"},"PeriodicalIF":7.6,"publicationDate":"2024-08-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141950807","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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