Telematics and Informatics最新文献_第3页

From interface to inference: mapping the impact of generative artificial intelligence affordances on user risk perception 从界面到推理：映射生成人工智能功能对用户风险感知的影响

IF 7.6 2区管理学

Telematics and Informatics Pub Date : 2025-06-04 DOI: 10.1016/j.tele.2025.102299

Haoyu Zhao , Zhengbiao Han , Shuqi Yin , Nan yang , Preben Hansen

{"title":"From interface to inference: mapping the impact of generative artificial intelligence affordances on user risk perception","authors":"Haoyu Zhao , Zhengbiao Han , Shuqi Yin , Nan yang , Preben Hansen","doi":"10.1016/j.tele.2025.102299","DOIUrl":"10.1016/j.tele.2025.102299","url":null,"abstract":"<div><div>A deep understanding of Generative Artificial Intelligence (GAI) is crucial not only for technological development but also for formulating effective risk response strategies. However, previous studies have mainly focused on how individual factors affect GAI risk perception while the technical functions and features that are the root causes of user concerns regarding GAI remain unclear. To address this gap, the current study, grounded in affordance theory, explored how perceived affordances of GAI influenced user risk perceptions across six dimensions: information, security, technical, social, ethical, and legal. A hierarchical regression analysis was conducted on a survey of 1,031 GAI users to examine the impact of interactivity, agency, and security affordances on these risk dimensions. The results indicate that higher perceptions of affordances such as bandwidth, synchrony, and transparency are significantly associated with lower risk perceptions across all dimensions. Notably, women reported higher perceived risks than men in most categories, whereas age and GAI usage experience did not significantly affect these perceptions. These findings highlight the importance of enhancing user control, transparency, and privacy protections in GAI system design to effectively mitigate perceived risks. This study contributes to the literature by providing a multidimensional analysis of risk perception in the context of GAI, offering practical insights for the development of inclusive, transparent, and user-centered artificial intelligence systems.</div></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"101 ","pages":"Article 102299"},"PeriodicalIF":7.6,"publicationDate":"2025-06-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144221409","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Other-Interest and compassion as mechanisms of the warranting principle: Advancing warranting theory in the context of sponsored posts 他人利益和同情作为担保原则的机制：在赞助文章背景下推进担保理论

IF 7.6 2区管理学

Telematics and Informatics Pub Date : 2025-05-30 DOI: 10.1016/j.tele.2025.102292

Yue (Nancy) Dai, Lunrui Fu , Wufan Jia

{"title":"Other-Interest and compassion as mechanisms of the warranting principle: Advancing warranting theory in the context of sponsored posts","authors":"Yue (Nancy) Dai, Lunrui Fu , Wufan Jia","doi":"10.1016/j.tele.2025.102292","DOIUrl":"10.1016/j.tele.2025.102292","url":null,"abstract":"<div><div>Warranting theory explains how individuals assess the credibility of online information using the concept of warranting value. However, online environments may simultaneously present cues that decrease warranting value along with users’ positive or negative reactions to those cues. This highlights the need for a deeper understanding of the mechanisms underlying the warranting principle to strengthen the theory’s explanatory power. This study extends warranting theory by exploring perceived self-interest, other-interest, and compassion as mechanisms for the warranting principle. Contextualized in sponsored posts, it examines how warranting value is influenced by 1) whether sponsorship is disclosed by the endorser or others, and 2) audience reactions (positive vs. negative). An experiment (<em>N</em> = 1890) revealed that sponsorship reduced warranting value, but self-disclosure by the endorser restored some credibility by enhancing perceptions of the endorser’s other-interest. Negative comments from others diminished the post’s warranting value by reducing compassion toward the endorser. The findings advance warranting theory by suggesting other-interest and compassion as additional mechanisms of the warranting principle and by highlighting the effects of user-generated appraisals of third-party information modification cues on the warranting value of online information.</div></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"101 ","pages":"Article 102292"},"PeriodicalIF":7.6,"publicationDate":"2025-05-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144212990","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

From passive to active: How does algorithm awareness affect users’ news seeking behavior on digital platforms 从被动到主动：算法意识如何影响用户在数字平台上的新闻搜索行为

IF 7.6 2区管理学

Telematics and Informatics Pub Date : 2025-05-24 DOI: 10.1016/j.tele.2025.102291

An Hu , Min Ou

{"title":"From passive to active: How does algorithm awareness affect users’ news seeking behavior on digital platforms","authors":"An Hu , Min Ou","doi":"10.1016/j.tele.2025.102291","DOIUrl":"10.1016/j.tele.2025.102291","url":null,"abstract":"<div><div>Algorithms are increasingly pervasive in digital platforms, often operating unnoticed by users. Despite this, there is limited understanding of the extent to which users recognize and understand algorithms and how this awareness influences their platform behavior. This study draws on Social Cognitive Theory and Uses & Gratifications Theory to investigate users’ active information behavior, focusing on their cognitive processes in perceiving and interacting with algorithms. Using survey data from 1,158 users of an algorithm-driven news platform, we found that information- and opinion-driven motivations predict active news seeking behavior, while entertainment motivation negatively influences it. Intriguingly, algorithm awareness mediates the relationships between social, opinion, and entertainment motivations and active news seeking, but not for information-motivated users, who seek news actively regardless of their algorithmic understanding. Platform transparency further moderates the relationship between awareness and active news seeking. This study offers both theoretical and practical insights for researchers and practitioners aiming to achieve sustainable human-algorithm interaction.</div></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"100 ","pages":"Article 102291"},"PeriodicalIF":7.6,"publicationDate":"2025-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144168261","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

UX competitive analysis of smart city open data portals: usability framework, design recommendations, and a roadmap for sustainable data ecosystems 智慧城市开放数据门户的用户体验竞争性分析：可用性框架、设计建议和可持续数据生态系统路线图

IF 7.6 2区管理学

Telematics and Informatics Pub Date : 2025-05-19 DOI: 10.1016/j.tele.2025.102284

Martin Lnenicka , Anastasija Nikiforova , Di Wang , Flávia Bernardini

{"title":"UX competitive analysis of smart city open data portals: usability framework, design recommendations, and a roadmap for sustainable data ecosystems","authors":"Martin Lnenicka , Anastasija Nikiforova , Di Wang , Flávia Bernardini","doi":"10.1016/j.tele.2025.102284","DOIUrl":"10.1016/j.tele.2025.102284","url":null,"abstract":"<div><div>Smart city open data portals serve as a nexus between the municipal administration and its residents. However, this depends heavily on their usability, which is understudied, including a lack of understanding of the design that would help achieve expected objectives. In this study, we (1) propose the framework to explore the features of open data portals, (2) apply the developed framework to open data portals of 116 out of 183 smart cities covered by Cities in Motion Index 2022, i.e., to all smart cities that have an open data portal, conducting their assessment by experts, which made it possible to (3) identify the most commonly implemented features, as well as the most promising, but not necessarily frequently implemented, and based on the results of the assessment, (4) identify additional features that could potentially be implemented to improve user-centricity, usability, and accessibility, thereby refining the used framework, proposing a list of 30 evidence-informed practices. Considering our findings and the most common characteristics that enabled us to identify common design patterns, we also define a 5-level readiness framework of the smart city portals, thereby providing a developmental roadmap for advancing their readiness. We conclude that an open data portal is integral to a smart city’s data ecosystem. However, to draw conclusions about the resilience and sustainability of this ecosystem, we must consider all its relevant components that synergically affect its development.</div></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"100 ","pages":"Article 102284"},"PeriodicalIF":7.6,"publicationDate":"2025-05-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144139030","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

When everyone is talking about AI: The development of fear of missing out on AI scale 当每个人都在谈论人工智能时：害怕错过人工智能的发展规模

IF 7.6 2区管理学

Telematics and Informatics Pub Date : 2025-05-16 DOI: 10.1016/j.tele.2025.102283

Deng Fengyi , Zhang Zichen , Lin Yajun , Mo Xiaoping , Zhang Yue

{"title":"When everyone is talking about AI: The development of fear of missing out on AI scale","authors":"Deng Fengyi , Zhang Zichen , Lin Yajun , Mo Xiaoping , Zhang Yue","doi":"10.1016/j.tele.2025.102283","DOIUrl":"10.1016/j.tele.2025.102283","url":null,"abstract":"<div><div>In the realm of artificial intelligence (AI) discourse, individuals’ fear of missing out on the benefits of AI technology and of being rendered obsolete by others or by society emerges as a critical concern. Nonetheless, research on this topic is not comprehensive. The present study introduces and defines the construct of individuals’ fear of missing out on AI (FoMO-AI) and investigates the dimensions of FoMO-AI. Following a literature study and in-depth interviews, the first round of questionnaire obtained 494 valid responses and employed exploratory factor analysis. In conclusion, the present study has constructed a scale measuring FoMO-AI, comprising 26 items. The scale is comprised of three sub-dimensions, labelled AI backwardness anxiety, AI access concerns, and AI dividend anxiety. The second round of questionnaire was employed to conduct confirmatory factor analysis on 254 valid samples. In addition, this study verified that individual’s STARA (Smart Technology, Artificial Intelligence, Robotics, and Algorithms) awareness had a positive impact on FoMO-AI, and individual’s AI backwardness anxiety had a positive effect on their motivated learning behaviors. The FoMO-AI scale provides researchers with a valuable research tool and directions for constructing theoretical models to further explore the current social phenomenon of promoting the potential of AI globally.</div></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"100 ","pages":"Article 102283"},"PeriodicalIF":7.6,"publicationDate":"2025-05-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144090690","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Why do metaverse government services fail? Understanding the influences of different failure types on citizens’ satisfaction with meta-government services in China 为什么虚拟政府服务会失败？不同失效类型对中国公民对元政府服务满意度的影响

IF 7.6 2区管理学

Telematics and Informatics Pub Date : 2025-05-07 DOI: 10.1016/j.tele.2025.102281

Yonghan Zhu , Marijn Janssen

{"title":"Why do metaverse government services fail? Understanding the influences of different failure types on citizens’ satisfaction with meta-government services in China","authors":"Yonghan Zhu , Marijn Janssen","doi":"10.1016/j.tele.2025.102281","DOIUrl":"10.1016/j.tele.2025.102281","url":null,"abstract":"<div><div>The metaverse is still in its early stages, and most prototype metaverse platforms fail to fulfill their potential and meet users’ demands. Numerous studies have focused on the success of metaverse applications. However, there has been limited research on the failure of the metaverse services. Based on digital service failure model (DSFM), uses and gratification theory (U&G), and organizational failure diagnosis model (OFDM), an integrated model to investigate the influences of different failure types on citizens’ satisfaction with <em>meta</em>-government services is developed. The model was tested using a survey of 402 responses in China, which were analyzed using a hybrid structural equation modeling artificial neural network (SEM-ANN) approach. The findings indicated that organizational failure exerts the most powerful effect on citizens’ satisfaction. Moreover, information, service, system, and psychological needs failure, negatively influence citizens’ satisfaction. In addition, technology anxiety can weaken the influences of information, system, psychological needs, and organizational failures on citizens’ satisfaction while enhancing the relationship between service failure and citizens’ satisfaction. This research contributes initial and original insights into the failure types of <em>meta</em>-government services and their impacts, addressing a significant gap in the literature.</div></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"100 ","pages":"Article 102281"},"PeriodicalIF":7.6,"publicationDate":"2025-05-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143934873","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Online vaccine misinformation and susceptible publics: Understanding the differences between misinformation-immune, -vulnerable, -receptive, and -amplifying publics’ perceptions and behavioral intentions 在线疫苗错误信息和易感公众：了解错误信息免疫、易受伤害、接受和放大公众的感知和行为意图之间的差异

IF 7.6 2区管理学

Telematics and Informatics Pub Date : 2025-04-25 DOI: 10.1016/j.tele.2025.102279

Arunima Krishna , Michelle A. Amazeen , Rob Eschmann

引用次数: 0

Why share debunking information? Investigating the relationship between motivation, sharing behavior, gratification, and continuous sharing intentions 为什么要分享揭露真相的信息？研究动机、分享行为、满足感和持续分享意图之间的关系

IF 7.6 2区管理学

Telematics and Informatics Pub Date : 2025-04-23 DOI: 10.1016/j.tele.2025.102280

Fan Chao , Guang Yu , Yuan Sun

{"title":"Why share debunking information? Investigating the relationship between motivation, sharing behavior, gratification, and continuous sharing intentions","authors":"Fan Chao , Guang Yu , Yuan Sun","doi":"10.1016/j.tele.2025.102280","DOIUrl":"10.1016/j.tele.2025.102280","url":null,"abstract":"<div><div>The widespread dissemination of debunking information is essential for effectively controlling rumors. This study integrates the uses and gratifications theory with media system dependency theory and employs two survey studies to examine the complex relationships among social media usage motivations, willingness to share debunking information, gratification, and continued sharing intentions. The findings indicate that, in the context of debunking information sharing, motivations related to self-expression, altruism, and entertainment are significant within the three-goal categories of understanding, orientation, and play in individuals’ media system dependencies. Users with stronger motivations in these areas are more inclined to share debunking information. Additionally, the willingness to share debunking information positively influences users’ gratification, with this effect being more pronounced when the audience size is larger. Furthermore, higher gratification derived from sharing debunking information strengthens users’ continued intention to share. However, habitual sharing weakens this relationship. These findings contribute to a deeper understanding of social media users’ debunking information-sharing behaviors from the perspective of information recipients. The study also provides actionable strategies for practitioners to enhance the effectiveness of debunking information dissemination.</div></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"99 ","pages":"Article 102280"},"PeriodicalIF":7.6,"publicationDate":"2025-04-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143874578","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

When AI takes your call: Investigating the impact of conversational styles on customer service agents’ affective delivery 当人工智能接听你的电话时：调查会话风格对客户服务座席情感传递的影响

IF 7.6 2区管理学

Telematics and Informatics Pub Date : 2025-04-23 DOI: 10.1016/j.tele.2025.102277

Inyoung Jang , Jaekwang Kim , Inyoung Park

引用次数: 0

How live streaming influences trust in social commerce: A parasocial relationship perspective 直播如何影响社交商务中的信任：一个准社会关系的视角

IF 7.6 2区管理学

Telematics and Informatics Pub Date : 2025-04-19 DOI: 10.1016/j.tele.2025.102274

Chia Yen Yang , Boon Xuan Koh , Kok Wai Chew

{"title":"How live streaming influences trust in social commerce: A parasocial relationship perspective","authors":"Chia Yen Yang , Boon Xuan Koh , Kok Wai Chew","doi":"10.1016/j.tele.2025.102274","DOIUrl":"10.1016/j.tele.2025.102274","url":null,"abstract":"<div><div>Due to the rise of live streaming shopping, building customer trust is essential for online small business sellers. However, prior live streaming shopping research has overlooked the importance of livestream viewers’ parasocial relationship as a bridge to connect trust. Based on the Stimulus-Organism-Response (S-O-R) framework, this study aims to investigate the antecedents of parasocial relationship including immersion, presence, and perceived enjoyment that have been underexplored previously, as to how they influence parasocial relationship, and subsequently leading to trust and purchase intention. A total of 340 survey questionnaires are collected and data is analyzed using PLS-SEM. The findings demonstrate that presence has the strongest influence, compared to perceived enjoyment and immersion on parasocial relationship. Moreover, parasocial relationship help cultivate consumers’ trust, with stronger effect of trust in the seller than trust in the product, leading to greater purchase intention. In the technology and virtual environment, our findings shed light on the importance of viewers’ perceptual stimuli to develop parasocial relationship, shaping trust and purchase intention. This study informs effective practical implications to online small business sellers.</div></div>","PeriodicalId":48257,"journal":{"name":"Telematics and Informatics","volume":"99 ","pages":"Article 102274"},"PeriodicalIF":7.6,"publicationDate":"2025-04-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143864246","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0