Journal of Health Organization and Management最新文献

筛选
英文 中文
Determinants of competitive advantage through achieving pharmaceutical supply chain management capabilities in the Ethiopian healthcare sector.
IF 1.7 4区 医学
Journal of Health Organization and Management Pub Date : 2025-03-24 DOI: 10.1108/JHOM-04-2024-0136
Tao Zhou, Gutama Kusse Getele
{"title":"Determinants of competitive advantage through achieving pharmaceutical supply chain management capabilities in the Ethiopian healthcare sector.","authors":"Tao Zhou, Gutama Kusse Getele","doi":"10.1108/JHOM-04-2024-0136","DOIUrl":"https://doi.org/10.1108/JHOM-04-2024-0136","url":null,"abstract":"<p><strong>Purpose: </strong>These days, supply chain management (SCM) is essential to maintaining the long-term sustainability of the whole manufacturing ecosystem. This research examines the effects of competitive priorities (cost, quality, flexibility and delivery) on achieving success for the three key participants in SCM: suppliers, distributors and customers.</p><p><strong>Design/methodology/approach: </strong>Survey data from 258 workers in pharmaceutical businesses was utilized in an empirical study partial least squares structural equation modeling (PLS-SEM) was employed to examine whether supply chain capabilities (SCC) were influenced by competitive advantage (cost, quality, flexibility and delivery).</p><p><strong>Findings: </strong>The results of the investigation show a favorable correlation between competitive advantage in the Ethiopian pharmaceutical and medical supplier industry and SCC.</p><p><strong>Originality/value: </strong>This study demonstrates the positive impacts of cost, quality, flexibility and delivery on suppliers, distributors and customers. Our findings suggest that pharmaceutical and medical suppliers prioritize achieving high-quality service before focusing on cost reduction.</p>","PeriodicalId":47447,"journal":{"name":"Journal of Health Organization and Management","volume":" ","pages":""},"PeriodicalIF":1.7,"publicationDate":"2025-03-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143677323","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Implementing the Learning from Excellence approach to support continuous quality improvement in breast cancer care: a mixed-method study across Italian regions.
IF 1.7 4区 医学
Journal of Health Organization and Management Pub Date : 2025-03-19 DOI: 10.1108/JHOM-06-2024-0258
Francesca Ferrè, Maria Francesca Furmenti, Sara Zuccarino
{"title":"Implementing the Learning from Excellence approach to support continuous quality improvement in breast cancer care: a mixed-method study across Italian regions.","authors":"Francesca Ferrè, Maria Francesca Furmenti, Sara Zuccarino","doi":"10.1108/JHOM-06-2024-0258","DOIUrl":"https://doi.org/10.1108/JHOM-06-2024-0258","url":null,"abstract":"<p><strong>Purpose: </strong>The aim of this study is to describe the application of the Learning from Excellence (LfE) approach in supporting a learning-oriented use of performance measures and continuous quality improvement in breast cancer (BC) care.</p><p><strong>Design/methodology/approach: </strong>Using a mix-method research, the BC pathway is evaluated among 12 Italian regions/autonomous provinces sharing the same Performance Measurement System. The study was conducted in three stages: (1) identification of the best performing geographical areas through quantitative evidence; (2) analysis of the best practices with qualitative methods; (3) professional engagement and quality improvement, and involvement of stakeholders.</p><p><strong>Findings: </strong>In the quantitative phase, the performances of 50 geographical areas were analyzed, leading to the identification of two best performing areas. After the characterization of the organizational determinants featuring the best performers' practices, the professionals were involved through on-site workshops, implementing a learning-oriented use of performance measures, benchmarking and team reflexivity on performance results. The intervention implied the modelling and assessment of the best performers' pathways, complementing performance measures with experience-based information. The models of the two areas were compared and hypothesis of care improvement were discussed. Feedback, reflexivity, networking and culture reinforcement were enacted among all the network professionals. In the last stage, the results were publicly presented allowing all stakeholders to recognize and appreciate the collaborative effort produced for the care of BC women and, leveraging on the logic of benchmarking, the stakeholders where able to identify generable performance improvements.</p><p><strong>Originality/value: </strong>This study provides evidence about the potential benefits of implementing LfE as a total quality management practice for care pathways.</p>","PeriodicalId":47447,"journal":{"name":"Journal of Health Organization and Management","volume":" ","pages":""},"PeriodicalIF":1.7,"publicationDate":"2025-03-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143659160","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Clinical leadership development in the NHS - a study in urgent and emergency care (UEC).
IF 1.7 4区 医学
Journal of Health Organization and Management Pub Date : 2025-03-14 DOI: 10.1108/JHOM-03-2024-0079
Hein Scheffer
{"title":"Clinical leadership development in the NHS - a study in urgent and emergency care (UEC).","authors":"Hein Scheffer","doi":"10.1108/JHOM-03-2024-0079","DOIUrl":"https://doi.org/10.1108/JHOM-03-2024-0079","url":null,"abstract":"<p><strong>Purpose: </strong>This paper explores why clinicians in an emergency department (ED) become leaders, their experiences of leadership and their future developmental needs. It focuses on emerging leaders, middle management, and senior management whilst addressing the knowledge gap in identifying the training needs of clinical leadership in urgent and emergency care (UEC).</p><p><strong>Design/methodology/approach: </strong>This study utilised both surveys (<i>n</i> = 36) and semi-structured interviews (<i>n</i> = 12). Qualitative data were analysed using descriptive statistics, whilst qualitative data were analysed using a thematic approach, drawing on a conceptual framework based on the inter-related concepts of culture, professional identity and leadership development. This paper focuses on the third concept and offers insights into the journey and challenges faced in making the transition from clinician to leader.</p><p><strong>Findings: </strong>The findings revealed that most clinical leaders received insufficient training to prepare them to be leaders in UEC.</p><p><strong>Research limitations/implications: </strong>This study was originally intended for a single English Acute Trust, rendering the data limiting, as an interpretivist study. The fact that three Trusts were used for the semi-structured interviews helped with the triangulation of data.</p><p><strong>Practical implications: </strong>The paper proposes an original leadership development framework for UEC to support leaders who are often excellent clinicians, to be equally brilliant and appropriately empowered leaders.</p><p><strong>Originality/value: </strong>A more individual-centric focus on clinical leadership development is advocated, offering an original leadership development framework to support leadership development and contributing to the wider literature on education.</p>","PeriodicalId":47447,"journal":{"name":"Journal of Health Organization and Management","volume":"39 9","pages":"192-209"},"PeriodicalIF":1.7,"publicationDate":"2025-03-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143659164","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
A comparative study of patient safety culture from departed and on-the-job nurses' viewpoints.
IF 1.7 4区 医学
Journal of Health Organization and Management Pub Date : 2025-03-11 DOI: 10.1108/JHOM-10-2024-0402
Chih-Hsuan Huang, Yii-Ching Lee, Hsin-Hung Wu
{"title":"A comparative study of patient safety culture from departed and on-the-job nurses' viewpoints.","authors":"Chih-Hsuan Huang, Yii-Ching Lee, Hsin-Hung Wu","doi":"10.1108/JHOM-10-2024-0402","DOIUrl":"https://doi.org/10.1108/JHOM-10-2024-0402","url":null,"abstract":"<p><strong>Purpose: </strong>This study aims to first investigate and compare the perceptions of departed and on-the-job nurses in the patient safety culture and then identify critical dimension(s) that might affect these two groups.</p><p><strong>Design/methodology/approach: </strong>A chi-squared test is employed to find critical demographic variables between departed and on-the-job nurses. In addition, linear regression with forward selection is used to identify the essential dimensions of the Chinese version of the Safety Attitudes Questionnaire (CSAQ) that affect the overall satisfaction of the patient safety culture in a regional teaching hospital in Taiwan. A total of 196 departed nurses and 386 on-the-job nurses participate in this study.</p><p><strong>Findings: </strong>No significant differences in eight dimensions along with the overall satisfaction of the patient safety culture are found between these two groups. For departed nurses, the strongest predictor of the overall satisfaction of the patient safety culture is perceptions of management, while safety climate and teamwork climate have significant relationships with the overall satisfaction. On the other hand, working conditions is the most essential dimension influencing the overall satisfaction from on-the-job nurses' viewpoints followed by perceptions of management and emotional exhaustion. The perceptions of management are the only factor that influences the overall satisfaction for both groups.</p><p><strong>Practical implications: </strong>Measuring the patient safety culture cannot predict nurses' turnover; however, some aspects of dimensions from the CSAQ are associated with the overall satisfaction of the patient safety culture.</p><p><strong>Originality/value: </strong>Health practitioners should focus on implementing known strategies to improve the overall satisfaction, including support from leadership, sufficient resources and burnout alleviation.</p>","PeriodicalId":47447,"journal":{"name":"Journal of Health Organization and Management","volume":" ","pages":""},"PeriodicalIF":1.7,"publicationDate":"2025-03-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143598066","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Healthcare 4.0: a systematic literature review.
IF 1.7 4区 医学
Journal of Health Organization and Management Pub Date : 2025-03-07 DOI: 10.1108/JHOM-09-2024-0372
Bárbara Santiago de Mendonça, Lásara Fabrícia Rodrigues, Karine Araújo Ferreira
{"title":"Healthcare 4.0: a systematic literature review.","authors":"Bárbara Santiago de Mendonça, Lásara Fabrícia Rodrigues, Karine Araújo Ferreira","doi":"10.1108/JHOM-09-2024-0372","DOIUrl":"https://doi.org/10.1108/JHOM-09-2024-0372","url":null,"abstract":"<p><strong>Purpose: </strong>Healthcare has been facing rising challenges in recent years. To mitigate these issues, an appreciable amount of effort has been invested in studies about Healthcare 4.0. Despite the recognized importance of this topic, its recentness and multidisciplinary character are obstacles to its precise understanding. In this light, this paper aims to provide a comprehensive view of the current development of Healthcare 4.0.</p><p><strong>Design/methodology/approach: </strong>We systematically reviewed the literature, which resulted in 130 papers retrieved from the Web of Science and Scopus databases. Quantitative and qualitative analyses were carried out using this sample.</p><p><strong>Findings: </strong>As a result of the quantitative analysis, we notice an increasing trend in health-related studies, notwithstanding its novelty. India is also recognized as the leading reference on the subject, as it is the country with more papers in the sample and the most influential authors. On the other hand, through qualitative analysis, an extensive review and analysis of the technologies and applications of Healthcare 4.0 is presented, along with a discussion of its underexplored areas.</p><p><strong>Originality/value: </strong>The results of this paper provide valuable knowledge to guide and encourage further analysis on this topic, including recommendations for future research directions.</p>","PeriodicalId":47447,"journal":{"name":"Journal of Health Organization and Management","volume":" ","pages":""},"PeriodicalIF":1.7,"publicationDate":"2025-03-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143558025","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The effect of leader-member exchange on turnover intention in healthcare employees.
IF 1.7 4区 医学
Journal of Health Organization and Management Pub Date : 2025-03-04 DOI: 10.1108/JHOM-09-2024-0394
Meltem Saygili, Neset Hikmet, Gamze Yorgancioglu Tarcan
{"title":"The effect of leader-member exchange on turnover intention in healthcare employees.","authors":"Meltem Saygili, Neset Hikmet, Gamze Yorgancioglu Tarcan","doi":"10.1108/JHOM-09-2024-0394","DOIUrl":"https://doi.org/10.1108/JHOM-09-2024-0394","url":null,"abstract":"<p><strong>Purpose: </strong>This study aims to evaluate the effects of perceived leader--member exchange and working conditions on turnover intention among healthcare employees.</p><p><strong>Design/methodology/approach: </strong>The study population consisted of healthcare employees working in a medical faculty hospital in Türkiye. A stratified sampling method was used in sample selection. The data were obtained by the questionnaire method, and voluntary participation was taken as a basis. The questionnaire included sociodemographic information, a leader--member exchange (LMX) scale and a turnover intention scale. The research was conducted between April and May 2022 and completed with 400 participants. Descriptive statistics, correlation analysis and multiple linear stepwise regression analyses were chosen for data analysis.</p><p><strong>Findings: </strong>The findings showed that the participants had a medium-level perception of leader--member exchange and a medium-level turnover intention. Multiple linear stepwise regression analysis revealed that especially \"affect and professional respect\" sub-dimensions of LMX had a statistically significant and negative effect on turnover intention scores. In addition, weekly working hours had a statistically significant and positive effect on turnover intention (<i>p</i> < 0.05). Finally, it was determined that the variance in turnover intention score was explained by the \"affect and professional respect\" sub-dimensions of LMX and weekly working hours (<i>R</i><sup>2</sup> = 0.241).</p><p><strong>Originality/value: </strong>This study provides evidence on the impact of the \"affect\" and \"professional respect\" sub-dimensions of leader-member exchange as well as work environment factors on the turnover intentions of healthcare employees. The results are expected to guide healthcare organization leaders and managers on how to create a collaborative work environment that leads to employee retention.</p>","PeriodicalId":47447,"journal":{"name":"Journal of Health Organization and Management","volume":" ","pages":""},"PeriodicalIF":1.7,"publicationDate":"2025-03-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143544011","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Consequences of centralized healthcare systems: changing role and autonomy of hospital managers - insights from a Hungarian case.
IF 1.7 4区 医学
Journal of Health Organization and Management Pub Date : 2025-02-28 DOI: 10.1108/JHOM-08-2024-0358
Eva Krenyacz, Eva Erika Revesz
{"title":"Consequences of centralized healthcare systems: changing role and autonomy of hospital managers - insights from a Hungarian case.","authors":"Eva Krenyacz, Eva Erika Revesz","doi":"10.1108/JHOM-08-2024-0358","DOIUrl":"10.1108/JHOM-08-2024-0358","url":null,"abstract":"<p><strong>Purpose: </strong>The objective of this paper is to investigate how top managers in public healthcare interpret and perceive their autonomy within a highly centralized system and how their roles and attitudes have evolved in response to centralization.</p><p><strong>Design/methodology/approach: </strong>The research examines how increased centralization and reduced organizational autonomy affect decision-making in hospitals, employing qualitative analysis through in-depth interviews with top managers. The study collected and analyzed data from 15 hospital managers in year 2015 and 2022 (eight interviews each year, one person interviewed twice), to capture changes following significant centralization efforts and the effects of the pandemic and health sector reforms.</p><p><strong>Findings: </strong>Centralization has reduced financial and operational managerial autonomy for many institutions, leading to delays in decision-making, especially in financial matters and has also brought significant administrative and reporting burdens. Despite this, hospital managers reported retaining some professional autonomy in developing and managing their service portfolios, but this autonomy is primarily operational rather than strategic and is limited by financial constraints.</p><p><strong>Research limitations/implications: </strong>This study examines the Hungarian healthcare system, influenced by unique political context, which also presents a methodological limitation concerning the transferability of findings.</p><p><strong>Practical implications: </strong>Hospital top managers' professional autonomy is often obscured by heavy administrative and financial pressures; thus, enhancing their strategic mindset is essential.</p><p><strong>Social implications: </strong>Policymakers should adopt a comprehensive perspective in hospital maintaining, with a particular focus on balancing financial and medical perspectives.</p><p><strong>Originality/value: </strong>The paper focuses on an under-explored area: the organizational autonomy of hospital top management in the context of centralization efforts, delivering a message to both hospital managers and policymakers by emphasizing organizational aspects.</p>","PeriodicalId":47447,"journal":{"name":"Journal of Health Organization and Management","volume":"39 9","pages":"177-191"},"PeriodicalIF":1.7,"publicationDate":"2025-02-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC11884511/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143574296","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Efficiency dynamics in Latin American healthcare reforms: a comprehensive growth mixture analysis within institutional theory.
IF 1.7 4区 医学
Journal of Health Organization and Management Pub Date : 2025-02-20 DOI: 10.1108/JHOM-11-2022-0347
Claudia Isabel Vivas Tobar, Diana Escandon-Barbosa, Jairo Salas-Paramo, Víctor Giménez
{"title":"Efficiency dynamics in Latin American healthcare reforms: a comprehensive growth mixture analysis within institutional theory.","authors":"Claudia Isabel Vivas Tobar, Diana Escandon-Barbosa, Jairo Salas-Paramo, Víctor Giménez","doi":"10.1108/JHOM-11-2022-0347","DOIUrl":"10.1108/JHOM-11-2022-0347","url":null,"abstract":"<p><strong>Purpose: </strong>This study examines the efficiency dynamics of public health service providers in Colombia between 2010 and 2021. In order to achieve this objective, a data panel is utilized to assess the effectiveness of 841 institutions across three levels of complexity (1, 2 and 3) in providing patient care, taking into account user satisfaction from 2010 to 2021.</p><p><strong>Design/methodology/approach: </strong>By employing growth mixture analysis (GMA) and other statistical techniques, we may identify unique efficiency profiles among hospitals with different levels of complexity.</p><p><strong>Findings: </strong>The results demonstrate varied efficiency patterns, with certain profiles generally retaining or improving efficiency over time, while others observe fluctuations or reductions. Efficiency outcomes are significantly impacted by factors such as capital investment, operational costs and workforce mix. Efficiency levels can be improved by making strategic investments in capital infrastructure and implementing effective operational cost management.</p><p><strong>Originality/value: </strong>Changes in the healthcare market conditions in recent years in Colombia have compelled healthcare providers (IPS) to transform themselves into sustainable organizations.</p>","PeriodicalId":47447,"journal":{"name":"Journal of Health Organization and Management","volume":"39 9","pages":"158-176"},"PeriodicalIF":1.7,"publicationDate":"2025-02-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC11866052/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143504811","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Balancing competing rationales in priority-setting in primary healthcare - an interview study on political governance.
IF 1.7 4区 医学
Journal of Health Organization and Management Pub Date : 2025-02-18 DOI: 10.1108/JHOM-10-2024-0438
Suzana Holmér, Barbro Krevers, Kristin Thomas, Ann-Charlotte Nedlund
{"title":"Balancing competing rationales in priority-setting in primary healthcare - an interview study on political governance.","authors":"Suzana Holmér, Barbro Krevers, Kristin Thomas, Ann-Charlotte Nedlund","doi":"10.1108/JHOM-10-2024-0438","DOIUrl":"10.1108/JHOM-10-2024-0438","url":null,"abstract":"<p><strong>Purpose: </strong>Publicly funded healthcare systems struggle to govern and determine how finite resources should be allocated in relation to political goals within a pre-determined budget. Primary healthcare (PHC) has a central multipurpose function, not least in terms of political strategies, but PHC governance is still largely underexplored. The aim is to explore how politicians responsible for making decisions pertaining to healthcare coverage navigate the governance of public PHC and disentangle it in the form of narratives based on different types of underlying rationales.</p><p><strong>Design/methodology/approach: </strong>Semi-structured interviews were conducted with 15 politicians from 3 Swedish regional healthcare authorities. The data were analysed abductively based on scientific, clinical and cultural rationales using thematic content analysis.</p><p><strong>Findings: </strong>Our study provides insights into how PHC's multipurpose function implicates tensions between politicians' different responsibilities regarding healthcare coverage. It shows how politicians navigate various coexisting rationales, with some being more dominant than others and where tensions also exist between them. In this balancing act, they create narratives addressing different stakeholders and priority-setting dilemmas, reflecting the diverse rationales. Our study reveals that politicians play a crucial role in PHC governance and priorities, balancing rationales that might otherwise become overly dominant.</p><p><strong>Originality/value: </strong>This paper contributes new knowledge by displaying how politicians balance tensions within and between rationales through different narratives regarding goals/commissions, problematic situations and preferred solutions in PHC governance.</p>","PeriodicalId":47447,"journal":{"name":"Journal of Health Organization and Management","volume":"39 9","pages":"124-138"},"PeriodicalIF":1.7,"publicationDate":"2025-02-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC11863305/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143469578","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Modeling telemedicine continuance usage: findings from PLS-SEM and fsQCA.
IF 1.7 4区 医学
Journal of Health Organization and Management Pub Date : 2025-02-14 DOI: 10.1108/JHOM-09-2024-0376
Razib Chandra Chanda, Ali Vafaei-Zadeh, Haniruzila Hanifah, Davoud Nikbin, Ruiqi Chang
{"title":"Modeling telemedicine continuance usage: findings from PLS-SEM and fsQCA.","authors":"Razib Chandra Chanda, Ali Vafaei-Zadeh, Haniruzila Hanifah, Davoud Nikbin, Ruiqi Chang","doi":"10.1108/JHOM-09-2024-0376","DOIUrl":"https://doi.org/10.1108/JHOM-09-2024-0376","url":null,"abstract":"<p><strong>Purpose: </strong>With the pandemic reshaping healthcare delivery, telemedicine has emerged as a vital solution for overcoming access barriers, particularly in resource-constrained settings. Hence, this study explores the key drivers behind the sustained use of telemedicine services in low-income countries during the post-pandemic period.</p><p><strong>Design/methodology/approach: </strong>Using a quantitative research approach and purposive sampling technique, 273 valid responses were gathered from participants in Bangladesh. A comparative analysis utilizing partial least squares structural equation modeling (PLS-SEM) and fuzzy-set qualitative comparative analysis (fsQCA) were conducted to ensure greater accuracy.</p><p><strong>Findings: </strong>The PLS-SEM analysis revealed that expectation confirmation and perceived ease of use positively influence satisfaction. Similarly, perceived usefulness and perceived ease of use directly impact Attitude toward telemedicine services. However, perceived usefulness and perceived security were not significantly associated with satisfaction and attitude toward telemedicine services, respectively. The findings highlight that user satisfaction drives continuance use intention for telemedicine services, but only when it also cultivates a positive attitude toward telemedicine services. While the PLS-SEM findings indicate that perceived usefulness has no significant relationship with satisfaction and perceived security is not significantly associated with attitude toward telemedicine services, the fsQCA results offer a different perspective. fsQCA reveals that perceived usefulness retains a significant association with satisfaction and that perceived security, regardless of whether its effect is high or low, is equally effective in contributing to the intention for continuous telemedicine use. These findings underscore fsQCA's ability to provide deeper insights into the complex causal relationships among the antecedents.</p><p><strong>Practical implications: </strong>The findings provide valuable insights for hospitals, doctors and telemedicine providers on retaining existing users. Additionally, governments can leverage this information to address healthcare disparities between urban and rural areas. The study also identifies strategies to reduce costs and improve the efficiency of healthcare services.</p><p><strong>Originality/value: </strong>This study advances telemedicine research by employing the extended technology continuance theory (ETCT) alongside a hybrid analytical approach that integrates PLS-SEM and fsQCA. It highlights that telemedicine organizations can boost patient confidence and encourage continued use by enhancing satisfaction and cultivating a positive user attitude. The innovative use of ETCT and the combined methodologies provide a comprehensive analysis, offering actionable strategies to retain telemedicine users in low-income countries during the post-pandemic period.</p>","PeriodicalId":47447,"journal":{"name":"Journal of Health Organization and Management","volume":" ","pages":""},"PeriodicalIF":1.7,"publicationDate":"2025-02-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143400406","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
0
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
确定
请完成安全验证×
相关产品
×
本文献相关产品
联系我们:info@booksci.cn Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术官方微信