Enhancing healthcare quality and patient safety: exploring the impact of working environment, support and communication.

Purpose: Patient safety is referred to as well-being, an acute concern in healthcare that directly impacts the quality of care delivered. This research examines the underlying factors influencing patients' well-being and healthcare quality, focusing on support, communication and follow-up (CFU) and the working environment. In addition, the moderating role of patient safety and quality issues (PSQI) was also addressed in this study.

Design/methodology/approach: Data were collected from 606 respondents, including doctors, nurses, paramedical staff, administrative staff and other hospital employees. The data were processed using frequency, correlation, regression, measurement modeling and structural equation modeling.

Findings: Working environment, support and CFU positively influence quality and patient safety. It is also observed that PSQI was not moderating such relationships.

Research limitations/implications: The results offer actionable insights for healthcare organizations, particularly in enhancing safety culture through effective management and strategic interventions.

Originality/value: This study highlights the need for continuous improvements in leadership, communication and work environments to achieve better patient outcomes and maintain high standards of healthcare quality.